I had an outstanding experience working with Tony. From the moment I inquired about a 2024 Ram…read moreProMaster, he went above and beyond. Before I even stepped foot on the lot, he had already sent me the CARFAX report and answered every question I had. When I arrived, Tony took the time to walk me through the vehicle again, making sure I had every opportunity to inspect it inside and out, under the hood, and underneath the van. He encouraged me to take it for a thorough test drive and never made me feel rushed or pressured. Every question I asked was answered honestly and professionally. I explained my payment situation and what I needed for my business, and Tony and his team worked hard to find a solution that fit. Their professionalism, transparency, and customer service exceeded every expectation I had. As the owner of Another Plumber, I rely on dependable vehicles to serve my customers, and I couldn't be happier with this experience. I'll absolutely be purchasing my next work vehicle from Tony and his team. Without a doubt, this was the best vehicle-buying experience I've ever had. In my opinion, they provide the best customer service in all of San Diego. Highly recommended!

A simple, fast, and pressure-free buying experience. I went in planning to just look but the price…read morewas reasonable, the staff vibes we're good, so I bought the car! Couldn't be happier. (yes - this is a copy of my google maps review - I just wanted to post here as well so they'd get more business)

Today we purchased a Chevy Silverado 2500. We drove over an hour and a half to get here. We…read moreabsolutely love the truck and it's in excellent condition. Everyone here was so helpful, kind and welcoming. We had tons of questions and wanted to make sure the numbers worked for us. They went above and beyond to make sure we got what we wanted. Thank you so much!

Paid top dollar for a lemon. You my advice. Be patient do your homework and dont get wrapped up in…read moreexcitement over one particular vehicle. Shop around and find that great deal that you know is out there. That being said maybe you can find it here. far as my experience went im out a large chunk of money because I didnt follow my own advice and fell victim to there false promises and my instant gratification.

I trust the service shop a lot. I've been through over 10…read moremechanics in San Diego and I appreciate the advice of TK. He is very knowledgeable and friendly.

I am extremely disappointed with my experience at Mossy Nissan, especially because I was given…read morecompletely different expectations by management before I came into the dealership. I originally spoke with Shawn, one of the managers, regarding an issue with my Nissan Altima key fob. I specifically asked him whether he was able to contact the company and see if there was any grace period, coverage, or assistance for replacing it. Shawn responded directly to me in writing, "Yes we will help you out." During that same conversation, Shawn began discussing the possibility of me trading in my Altima for a new Rogue. I told him upfront that I still owed approximately $19,844 on my vehicle and asked whether the trade would fully cover my payoff. I was then sent several financing options and was specifically told, "And your car will be paid off." I was quoted options including 0 down, GAP insurance, taxes and licensing, and was told the deal was for a 2026 Nissan Rogue SV priced at $32,645. I was also told this was an "incredible deal" and that they were making sure I received a great deal as a loyal customer. Once I actually came into the dealership and the trade numbers were presented, however, the deal was not what I had understood from our conversation and it did not make financial sense for me. I therefore decided not to move forward with trading in my vehicle. That is when the experience completely changed. Juan Bolanos was rude and appeared visibly irritated that I was no longer moving forward with the trade. I should be able to review the numbers on a $30,000+ vehicle and decide that I am not comfortable with the deal without being treated poorly because I said no. Since I was not moving forward with the trade, I asked about the key fob assistance that Shawn had already promised me before I ever came in. Shawn was apparently off for the weekend, so I spoke with another manager whose name I unfortunately did not get. I believe it was raj or ray. He told me he had been with the dealership for over 30 years. I explained that Shawn, his co-manager, had specifically told me in writing that they would help me with the key fob. Instead of trying to honor what another manager had told a customer, he told me that he did not know what Shawn said or why Shawn said it. He said he could give me a discount on the key fob, but that I was not getting it for free. I explained again that I had the text messages showing exactly what Shawn told me. His response was essentially that unless Shawn wanted to personally buy the key fob for me as a gift, I was not getting it. I found that response extremely dismissive and unprofessional. What bothers me the most is the difference in how I was treated before and after I declined the trade. While they believed I was purchasing a new vehicle, everyone was extremely friendly, accommodating, and eager to help. Once I decided the numbers did not work for me, the attitude changed and suddenly the assistance that I had already been promised regarding my existing Nissan was no longer being honored. I did not ask Shawn to make a promise he could not keep. Their own manager voluntarily told me, in writing, that they would help me. A customer should not have to purchase another vehicle in order to receive respectful customer service or for management to stand behind what another manager has told them. I am attaching screenshots of my conversation with Shawn so there is no confusion regarding what I was told. The screenshots show him telling me directly that they would help me with the key fob, as well as the representations made to me regarding my vehicle being paid off and the financing options for the Rogue. I came in as a returning Nissan customer and left feeling pressured, dismissed, and extremely disappointed.

I have to give a HUGE shoutout to Daisy at Kearny Mesa Toyota!…read more I wasn't planning on getting a new vehicle, but somehow Daisy worked her magic and I drove away in a beautiful gray Camry hybrid that I absolutely LOVE! Daisy was so helpful, patient, knowledgeable, and genuinely kind throughout the entire process. I never felt pressured, and she really listened to what I was looking for. She made what could have been a stressful experience feel easy and actually FUN. And let's just say...I'm already looking forward to filling up the gas tank and seeing that much better gas mileage! If you're shopping for a Toyota, ask for Daisy. I couldn't recommend her more! Thank you again, Daisy!

At this rate I think this dealership is good for parts pick up. That's about it. I passed by to…read morepick up a few air filters and right next to me I heard an employee talking down to a customer who was trying to get a car rental. It was uncomfortable. Other customers in the waiting area turned around and started staring. The employee who was extremely rude to the poor guy was talking loud and slow as if the customer was a child. She had a very condescending tone. The guy was actually much older than her. She seemed young and obviously needs customer service training. I read over reviews their mandatory diagnosis fee for repairs has skyrocketed too.

Honestly, this was my first car buying experience where I left the dealership with a smile on my…read moreface. No one lurking around the lot with a pushy sales pitch. No endless waiting while the sales consultant goes somewhere to "talk to the manager". Instead, we dealt with RANDY. He was so easy to work with and applied zero pressure. Randy was very professional, knowledgeable about the features of each vehicle, and spot on with his communication. No aggravating calls- every interaction was specific to our car search. Most importantly, Randy was very straightforward when it came time to negotiate the purchase price. He really seemed to understand the psychology of sales. How to get us to a number that felt comfortable, while maintaining the dealer's interests. Overall, the experience with Randy (with assistance from Keith, and Austin) was refreshingly stress-free. Randy is an asset to Lexus SD and I'm still smiling.

I highly recommend working with Randy! As an asian women going car shopping without a man figure, I…read morehad terrible experiences with other car dealers for last two purchases in 2024 and 2025 and was dreading to go through the experience again. But with Randy it was smooth and pleasant. He provided the price details and breakdowns I needed to see and ensured my trip to SD was worth the drive. I drove 100 miles to this location and id do it again to purchase with Randy. He was also very patient with my mom test driving the car and let our furry baby on board :) my mom speaks limited English but he still took time to explained the interior features to her. Give his man a raise and a fat bonus and bless with a cold pillow at night.

Amazing experience getting my VW ID4 worked on at KMVW. ASK FOR JUAN! He's a great service advisor…read moreand is very customer friendly. I don't look forward to getting work on done my car but when Juan is there...it makes life a lot better!

I bought my car from Kearny Mesa Volkswagen in September of last year and have been really happy…read morewith my purchase! I recently came in for an oil change and there was a misunderstanding, but Peter went above and beyond to rectify the situation and make sure I was taken care of. He remained polite, professional, and helpful throughout the entire process and provided exceptional customer service. I really appreciated how he handled everything and turned the experience around. Thank you, Peter!

The level of Customer Service I get from Kearny, Mesa Ford is beyond anyone's expectations. My…read moreservice advisor ALISHA. Is on the ball, very courteous, very thorough, answers text and questions I have pretty quickly. I was worried about getting my tires rotated, thinking they were going to put fingerprints all over them and she assured me that they wear gloves and she also spoke to them. I am extremely pleased and I am a customer for life. thank you so much ALISHA and Kearny, Mesa Ford.

My son and I recently visited Kearny Mesa Ford because he was ready to purchase an F-150 Lariat we…read morefound advertised online. The truck was priced better than any comparable truck in San Diego, and we literally left Mossy Ford to go buy it. When we arrived, we expected the advertised special to be ready for us to see. Instead, it was buried in the back of the lot. Our salesperson, Josh, was first-class throughout the entire process. He was professional, helpful, and genuinely wanted to earn our business. After the test drive, we went inside to write up what should have been a slam-dunk deal. Josh's manager, Mike, was leaving, so the deal was handed over to another sales manager, whose name I believe was Stephen. That is where everything fell apart. Josh returned with numbers that were approximately $20,000 higher than the advertised online price. The proposal appeared to include every possible add-on and inflated charge they could fit into the deal. It felt like the sales manager was attempting to take advantage of my son because he is a younger buyer. That approach might work on an inexperienced customer, but I have been in sales for 35 years. I asked to speak with the manager and questioned whether he was new or even familiar with the dealership's advertised pricing. He then asked me what the online price was. It is his responsibility to know the dealership's advertised specials before presenting a customer with numbers that are $20,000 higher. I genuinely feel bad for Josh because he did everything right and lost what should have been an easy sale because of the way his management handled the deal. We left Kearny Mesa Ford, returned to Mossy Ford, and purchased a truck from them instead. I had purchased a vehicle from Kearny Mesa Ford a couple of years ago, but after this experience, I will not be returning. Mossy Ford earned our business and will be our dealership going forward.

I brought my vehicle in shortly after purchasing it used from another dealer. At the time, it had…read moreroughly 12,000 miles, and I paid for the 15,000-mile service. I was told the car was "like brand new" and that everything looked good. Fast-forward about two months later, something did not feel right with the vehicle, so I brought it back in. This second experience was very different. I later learned that some of the recommended items for the 15,000-mile service were not completed. When I questioned this, I was told that if something does not need to be addressed, they do not perform it. My concern is that I paid for the full 15,000-mile service and expected it to be completed according to the manufacturer's maintenance schedule. Had those items been properly addressed the first time, I may not have needed to return so soon and pay again to have issues corrected. It left me feeling cheated and disappointed. To make matters worse, during my most recent visit I was told my car would be ready in about an hour and a half and that I would receive a call once the work was completed. After waiting more than four hours without any update, I finally had to call myself, only to find out that nothing had been done to my vehicle aside from the brake fluid flush... a service I had already paid for just two months ago and expected to have been completed properly at that time. Finding out now that it apparently was not done correctly is seriously unacceptable. The lack of communication, poor customer service, and overall handling of the situation was extremely frustrating and disappointing. I have owned two other Infiniti vehicles in the past and always had smooth experiences at their previous location. Unfortunately, since moving to the new location, the level of service and trust has noticeably declined. Based on my experience, I would not recommend them. Please think twice before bringing your vehicle here. I really hope Infiniti CORPORATE LOOKS INTO THIS. If I could give this location zero stars, I absolutely would.

I originally came in to get my car serviced BUT ended up getting a certified pre-owned car instead!…read more10 year old car with over 150k miles so it was time. I was helped by Adam in the service dept, along with Mir who was my sales guy and then Sam, the finance guy. This trio was the best. They ensured i was well taken car of & i have no complaints. They made the whole process of my purchase seamless, no pressure, stress free while being attentive & informative the entire time. Infinity has been so good to me & so has this dealership. I'll be back for future purchases for sure!

I got a 430i convertible and have 0 regrets. The agent that assisted me was Kimberly Perez and she…read morewas transparent and down to the point with me while remaining kind and open. She gave me a lot of insight to choose a car that felt like my own and I ultimately went with her recommendation. She answered quickly and got my doubts cleared in no time despite situations changing rapidly and shifting decisions last minute (im so sorry). Would come again 5/5!

kim was my sale person, very attentive (and attractive)and super helpful with everything I needed…read more Highly recommended

Met my new Uncle Andy. Thanks to him, we finished all the paperwork in three hours. Quick,…read moreefficient, and an overall great experience.

I had two recalls on my car and the service here was wonderful. The employee that checked me in was…read morereally nice and informative. I had a few questions and he gave me suggestions that I found helpful. When I came back to pick up my car the same guy helped me. He went over everything they did and showed me things that came across that needed future service, but he was pushy about it which was really nice. Told me how about options I had if I wanted future service done which I highly appreciated it.