I highly recommend working with Randy! As an asian women going car shopping without a man figure, I had terrible experiences with other car dealers for last two purchases in 2024 and 2025 and was dreading to go through the experience again. But with Randy it was smooth and pleasant. He provided the price details and breakdowns I needed to see and ensured my trip to SD was worth the drive. I drove 100 miles to this location and id do it again to purchase with Randy. He was also very patient with my mom test driving the car and let our furry baby on board :) my mom speaks limited English but he still took time to explained the interior features to her. Give his man a raise and a fat bonus and bless with a cold pillow at night. read more

I scheduled an appointment for both an oil change and a diagnosis of a left/right control arm issue that a nearby Toyota dealership recommended I have Lexus inspect further. My service advisor was Ramon Quintero. When I arrived, I explained that the Toyota dealership had identified a potential concern and suggested that Lexus take a closer look. I provided the inspection paperwork and even showed a photo of the control arm. Rather than taking my concerns seriously, Ramon immediately dismissed the issue, stating that the control arm was not torn and that my vehicle was no longer under warranty. The interaction became even more frustrating when we discussed the oil change. He informed me that oil changes are recommended every 10,000 miles, not every 5,000 miles. I explained that I have consistently had my oil changed every 5,000 miles, but his response felt dismissive and condescending. He simply stated that the maintenance reminder comes on every 5,000 miles and implied that service was unnecessary. At that point, I asked whether my vehicle needed anything done during the visit, and he responded "no" before getting up to have the vehicle brought back. My husband and I were left feeling as though we were wasting his time and that our concerns as customers were not valued. After investing in a luxury vehicle, I expected a higher level of customer service and professionalism. Instead, I received an experience that felt dismissive, unhelpful, and unwelcoming. Unfortunately, this visit reminded me why I had stopped bringing my vehicle here for service in the first place. I will not be returning and cannot recommend this service department based on my experience. Customer concerns should be listened to and addressed respectfully, regardless of warranty status or whether a repair is ultimately needed. read more

UNBELIEVABLE how I can have my own funding with two well known credit unions, Navy Federal Credit Union and USAA Credit Union and still be told that I need to do a credit application with Lexus own financial institution. After speaking to Sales Manager, I drove to NFCU local branch and picked up the check to pay for vehicle in full just to be told that I cannot take possession of vehicle until the check clears their bank. All due to me not having a credit application and credit pulled with Lexus San Diego. I also had loan approval with USAA but that was not their choice to a smooth transaction. This would have been my third Lexus purchase and to be treated so poorly is hard to process. I have yet to receive the factory sticker called Monroney Sticker. I was shown one on the computer when going over features; one was also on the vehicle windshield but I never received it when vehicle was delivered to me. I have asked for it several times. When you purchase a luxury vehicle, you expect professionalism, transparency, and clear communication. Instead, I left feeling frustrated by the lack of upfront disclosure and the way the situation was handled. I'm sharing my experience in the hope that dealership management will review its finance policies and communicate them to customers before they arrive to complete their purchase. Clear expectations and transparency would go a long way toward creating the premium customer experience that the Lexus brand represents. read more

I bought a new Lexus NX hybrid yesterday at Lexus San Diego. The whole experience was a very pleasant one. My salesman, Randy, was very kind and made sure that my car-buying journey was a good one. He was very attentive to my needs and went out of his way to make me feel comfortable. There was no pressure and we worked out a deal satisfactory to us both. Thank you, Randy, and the rest of the Lexus SD team! When the time comes for another car, there is no doubt I be visiting Lexus SD. read more

Lexus San Diego - My new NX hybrid! - Car Dealers Near Me - San Diego, California

We stopped in this Lexus dealer for a RX 350. On the onset, I appreciated the fact that we were not immediately overwhelmed with salesmen trying to earn our business. It was very chill and non pressured. After viewing several vehicles with the Sales Associate Randy, a decision was made and he patiently spent quality time going over the features of the vehicle. After the Sales manager Tyler agreed to some wiggle room on the price of the vehicle, we visited Micheal, the Finance Manager. Have to say, Michael certainly did his due diligence to find the best possible rate through a local Credit Union. The rate was less than we anticipated, given the national average for car rates. The whole time, Michael was patient, upfront, and respectful. He is very knowledgeable in his field. The dealership was very clean and offered several amenities. They offer a comfy lounge that offers free Wi-Fi with a coffee and tea machine, and free bottled waters. Overall, it was a very smooth transaction with no regrets. All the staff members were very friendly and easy to talk to. read more

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Update: I'm updating my original review because I believe it's important to recognize the people who went above and beyond to make things right. My initial experience was very disappointing, and I shared those concerns in my original review. However, after that, the dealership's leadership took the time to listen, take accountability, and work toward a resolution. That meant a lot to me. A special thank you to Sales Manager Dan Lewis for reaching out personally, making things right, and working with the General Manager to order me a brand-new 2026 Lexus TX 500h at a fair price. I truly appreciate the effort, transparency, and commitment to earning back my trust. Thank you to Melissa, my sales consultant, for being incredibly patient, keeping me updated throughout the ordering process, and always communicating with me about the vehicle's arrival. Your responsiveness made the waiting process much easier. Thank you also to Allen for being friendly, welcoming, and taking the time to answer all of my questions whenever I called. Lastly, a huge thank you to Finance Manager Mikheal Mikhael. The finance process was one of the best I've experienced. He never rushed me, never pressured me into purchasing warranties I didn't need, and was honest, transparent, and patient while answering every question I had. That level of professionalism is something I truly value. Although my first experience wasn't what I expected, I believe it's equally important to recognize a dealership that takes responsibility and has a team that genuinely cares about its customers. Thank you to everyone who helped turn a frustrating situation into a positive one. I'm happy with my new Lexus and appreciate all the hard work that went into making this happen. read more

Lexus San Diego - I love the TX500h - Car Dealers Near Me - San Diego, California

Everybody at Lexus was so kind and helpful, and wanted to make sure I was pleased with my purchase! I got my first (certified pre-owned) Lexus UX250h a couple days ago, and was very pleased with my overall experience. Dennis, our salesman, was very experienced and knowledgeable. He answered all of my questions and really worked with me to make sure I was happy and content with the car, and was willing to make a good deal. I even requested to test drive a 2025 preowned Camry that they had on their lot, and Dennis had positive things to say about this car. Yes, there was a little bit more push towards me getting the the Lexus, although I have a feeling that if I stood firm on the Camry, I would've had just as great of an experience. I spent a couple of days looking for the right car for me, and did not buy the car right on the spot. I really appreciate how I felt as if I was able to think about this decision, as opposed to other sales people who will continue to haggle you and pressure you into making this decision and buying a car right then and there. Buying a new car requires thought, and I feel like I was given the opportunity to be able to think about my decision, while Dennis did continue to check in with me regarding the car buying process. When it came to financials, Deanna, was great too! She was very knowledgeable and provided her honest opinions, feedback, and recommendations regarding different warranty packages and what is actually needed and not needed. The technology they had was very efficient, and made the process a breeze (or as easy as it can be!) I love how they put a big bow on the top of my car, and made me feel really special, and allowed for a little photo op. Dennis really talked up their servicing department, and even brought in an individual who works over there. He was very kind, and I look forward to working with this individual in the future! The overall establishment is clean, they have a good selection of snacks, coffees, and tea. I do a wonderful job, showcasing their vehicles. I had a great experience with Lexus, San Diego! read more

Lexus San Diego - New car! - Car Dealers Near Me - San Diego, California

We were referred to this dealership by a friend who shopped around and said they give the best deal in town and they were great to work with. She was Right! I started working by phone with Randy finally met him in person and he was not pushy at all and very patient and kind. My husband now has an suv he loves Thanks to RANDY!!! Ask for Randy if you want to be treated like family. read more

We've been doing business with this Lexus dealership for many years, both leasing and purchasing our vehicles, and there is much to applaud about them, including the sales floor, tech support, the physical plant and the maintenance and repair shop. They have proven to be reliable and professional in our relationship with them, and it is likely we will be associating with them until we stop driving. The sales staff has never been pushy, more like advisors than hard sellers. The maintenance crew is reliable as well, not once did we fell upsold. To top it off, the waiting areas, which include coffee and snacks, are quite comfortable. read more

**Melissa didn't check my drivers license before letting me drive an 80K vehicle** Proof? Check your system, I guarantee you don't have my license on file. Trying to buy a new car. Called twice after getting hung up on. Mind you this is Sales. I'm trying to give you money for something you didn't even make, you just sell it and you can't even do that. After getting hold of someone who sounds like I'm inconveniencing them, we schedule a test drive. I get there, no one has any idea. The guy isn't there. I wait in the lobby for 40 minutes. I finally get the test drive, Melissa is awkward and unfriendly. Just on her phone the whole time. I've had better sales experience at Toyota. I was expecting better. Lost my business permanently. read more

Lexus San Diego - GX 550 - Car Dealers Near Me - San Diego, California

Purchased new vehicle, with Randy Patros kindly guiding us through the process. His knowledge of Lexus products and services is nothing short of amazing. Top notch professional. Patient. Thorough. Can't imagine a more pleasant car purchasing experience. Wrapping things up, Mikhael Mikhael expertly handled the finance and contracts documentation. His affable approach to something that can be a little tedious was absolutely refreshing. Overall, we have nothing but the best things to say about the good folks and processes at this dealership. read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

Randy P. really went out of his way to make the stressful process of buying a car smooth and easy. He helped me find the perfect car at the right price. If you're in the market for a vehicle, go see Randy at San Diego Lexus. read more

Lexus build good products, but the dealer network is only as good as the management and sales people, and this particular dealership is absolutely WORTHLESS. If you live in San Diego and are looking to purchase a Lexus, there are other dealers that offer a much better customer experience (Escondido, Carlsbad, El Cajon) and you would be well advised to rather use them. 6 months ago, my wife and I went to this dealership looking to purchase a new GX 550. They did not have the vehicle color/trim option that we were looking for and we were told that they would put us on a list with our preferred color/trim options and keep us posted on whether they were able to locate a vehicle elsewhere or whether their dealership would be receiving a vehicle that matched our preferences as part of the monthly allocation of vehicles that Lexus send them. In all this time the only communication that I received from the dealership was someone calling me to ask if I was interested in a different color, despite the fact that I already made it clear to them that I was not interested in a different color at the outset. Subsequently, I made numerous attempts to contact the dealership through their text messaging system that they use to communicate back and forth with customers. I also called, sent emails, and even filled out the 'contact form' on their website asking someone to please contact me and update me on our vehicle search. I received absolutely zero response from anyone at the dealership ........ I then wrote an email to the General Manager and his Chief of Staff, explaining the situation to them and expressing my dissatisfaction with their dealership. Neither of them bothered responding to my email, but rather the sales manager sent me an email, saying that my email had been forwarded to him, and that this was not the 'Lexus way'. He offered to help locate a vehicle for me as soon as possible. I replied to him and provided the exact same preferences that I originally gave to them 6 months ago. It has been a week since I sent that email and have heard absolutely nothing back - not even an acknowledgment of my email from the sales manager who said he was going to do everything possible to help ...... I am now working with a different dealer in San Diego (Escondido) as this particular dealership has wasted the past 6 months of my time, and are clearly worthless. Escondido Lexus have managed to do in a couple of weeks, what this dealership has been unable to do for 6 months! This dealership cannot even get basic customer communication right, and it gets worse from there ..... The only thing that this dealership is good at is wasting your time and providing you with a REALLY UNPLEASANT experience. You might want to take your business elsewhere. read more

I just wanted to come on here and thank Melissa for working with me in getting a GX550. Getting a hold of one of these things can be difficult and time consuming. Lexus of San Diego has probably one of the most honest ways of being able to get a GX550. It's fast and you have to be semi ready to head down. The dealership was super helpful. Thank you! read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

Welcome to Lexus of SD where the car they email you is "No longer available" the same day. This is your typical scummy car sales tactic..they advertise a car, you call immediately, and suddenly -- surprise! -- it's "just sold." Then they try to sell you a more expensive model instead. Technically, maybe it's legal. But it's a classic bait and switch designed to trick people into the dealership and upsell them. If you're thinking of buying here, be ready to roll your eyes and walk away... read more

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Easy online order process and great communication. I think the parts dept employees could be in a nicer office. Strong smell of tire rubber where they are location. read more

I was ready to buy a car from this dealership. Not browsing--ready to move forward. I asked to complete the purchase remotely. I was told the only way they would sell me the car was if I came in person. When I explained that I have a disability that makes long periods of sitting difficult, the response I received was unacceptable. I was told to "come in or pass." I was told I could "take an Uber." And my disability was called a "lame excuse." No solution. No alternative. No effort to accommodate. Just a flat refusal and a tone that felt dismissive and humiliating. What makes this worse is that this dealership advertises services like remote purchasing and delivery. In reality, I was told there was "no way" they would do that for me, that it would not be approved, and that was the end of it. Read that again: I was ready to buy, and the response was "come in or pass." My disability was called a "lame excuse," and I was told they would not accommodate it. If you or someone you care about has a disability, pay attention. This is how I was treated after disclosing it. I have preserved the communications and filed formal complaints with the California DMV (Investigations Division) and the California Civil Rights Department. Those cases are active. I expected a straightforward purchase. What I got instead was dismissal, disrespect, and zero accountability--from the salesperson, Sales Manager A. Soliman, and the store's General Manager, Gary Palmer. read more

Do yourself and your family a favor and don't purchase or service at Lexus San Diego. They had an opportunity to do the right thing and take care of a Lexus owner and they declined any assistance whatsoever. If your goal is to spend thousands in service bills to keep the service department smiling , you should patronize this business. Go elsewhere where you can trust and rely on the people who work there. This dealership has one goal, to take as much of your hard earned $$$$ and keep you coming back for more . read more

This should be 0 stars. Horrible sales person!!! Spoke with Omar at 1 pm, scheduled a 4 pm appointment to purchase a pre-owned vehicle. Arrived ~ 4:30 pm and informed the vehicle sold a couple hours ago. I had cash on hand and ready to purchase! When I arrived back home, I did receive a text message from Omar at 3:03 pm that the vehicle was sold an hour ago. IMO, this dealership and their staff are not honest. Omar could've informed me when I spoke to him earlier that someone else was looking at the vehicle. What a waste of time. I do not recommend this dealership! Horrible sales...do not purchase a vehicle from this horrible dealership. This is the worst dealership in my opinion. I've shopped around and purchased at other Lexus dealerships, and they were honest, unlike Lexus of San Diego. Don't waste your time!!! read more

Modern sales generally steer away from cut-throat thinking and foster relationship building and customer loyalty. Word of mouth and hopefully reviews go a far way. At least I hope readers make an intelligent decision when dealing with this dealership. I rarely rate. It takes disrespect as well as total inconsideration for me to be writing here. I just experienced the classic cut-throat sales practice and was excluded from actually purchasing a vehicle I was committed to. Apparently this shop runs lotteries if there is more demand than supply. Guess what. They tell you this "lottery" practice exists when? They share this "last minute" or the "day of" and have an executive management choice to run lotteries at their beckon will knowing they were never transparent about such lottery. Classic "a-ha!" And this runs up the chain to top management. It is a matter of "sell as quickly as possible." It just happens you have to be present at their preferred time for you to participate in this lottery. If you are working or parenting you shall !stop! your life to be at Lexus San Diego sharp otherwise you lose the "chance" to be on some concocted lottery. Obviously I could not stop "life" and make myself present in 54 minutes. You read that right. I had 54 minutes from notification to drive (on a Friday afternoon of all days) to be part of some lottery. Who knows if the lottery is even fairly drawn. Thank goodness for the new California CARS Act. They also disclose "last minute" they will add dealer packages even if you, the potential buyer, has informed them that is a deal breaker. If you want to be "strung along" and unpleasantly surprised please..please buy from here. You will contribute and encourage them doing this to others perpetually. If you have dignity and wish to be treated respectfully look somewhere else. I am a professional and deal with professionals. My experience was, to date, the poorest with a "luxury" dealership. Car buying should be a positive experience for both buyer and seller. We are already experiencing awkward times this 2026. We do NOT NEED THIS. Good luck Update: Despite the reply below Lexus San Diego did not contact me after May 16. read more

Honestly, this was my first car buying experience where I left the dealership with a smile on my face. No one lurking around the lot with a pushy sales pitch. No endless waiting while the sales consultant goes somewhere to "talk to the manager". Instead, we dealt with RANDY. He was so easy to work with and applied zero pressure. Randy was very professional, knowledgeable about the features of each vehicle, and spot on with his communication. No aggravating calls- every interaction was specific to our car search. Most importantly, Randy was very straightforward when it came time to negotiate the purchase price. He really seemed to understand the psychology of sales. How to get us to a number that felt comfortable, while maintaining the dealer's interests. Overall, the experience with Randy (with assistance from Keith, and Austin) was refreshingly stress-free. Randy is an asset to Lexus SD and I'm still smiling. read more

Just got a new Lexus here and "WOW" what an experience! Got the right car with the trims I wanted. Tyler Nanny was my salesperson and he really went above and beyond on some challenging elements to my situation. I would confidently recommend them to anyone looking for great service! read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

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Misled by Lexus Certified - Very Disappointed in Lexus San Diego I bought a white 2022 Lexus RX 350 Certified Pre-Owned from Lexus San Diego with under 16k miles, expecting the peace of mind that comes with the "Lexus Certified" label. Instead, I got misled, inconvenienced, and ultimately left without a car. Before purchasing, I asked clearly if the car had any prior damage, accidents, or recalls. The salesperson assured me it had none and that Lexus doesn't certify vehicles with previous bodywork/accidents. The Carfax looked clean. They pulled a true 360 report, which I think you have to ask for, state there were "very minor cosmetic repairs" indicating the areas on the car, nowhere did it show the repair/repaint to the area in question! buying a used car? Be very careful at lexus. They didn't bother to check the brakes or alignment. They just slapped some paint on and put it on the lot. After buying the car (had it for 2 weeks) I took it to a body shop to remove some scratches and was told the entire front passenger panel had been repainted, with clear signs of overspray and dent repair. The paint didn't even match. once you see it, you can't unsee it. While driving back to the dealership, I experienced violent steering wheel shake under braking--something that should never happen on a certified vehicle. A Lexus employee later confirmed prior damage and said the repaint was poorly done. But their own 161-point inspection or Carfax sheet made no mention of it. Sales staff and manager Tyler, minimized my concerns and acted like it wasn't a big deal. They agreed to take the car back, which only confirmed to me that they knew it shouldn't have been sold as "certified." I walked away with zero confidence in Lexus San Diego and the Lexus Certified program. Lexus is supposed to represent quality and integrity -- I experienced neither. Buying used, be very diligent with your inspections. They never offered a reasonable replacement unless I paid more or purchased new. No apology and the sales manager, Tyler Kalevitch just slithered back into his hole after signing my refund papers. read more

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What a good place to buy a Lexus I have bought 4 Lexus and this is the best place to buy one hands down.Thank You Randy Patros.

After having my car stolen, I was expecting the car-buying process to be difficult. Tyler Nanny at Lexus San Diego made it much easier. He was professional, straightforward, and easy to work with. He answered all of my questions clearly and made sure I understood the process. It's a couple of months later and still loving the car. That's why I wanted to take a moment to leave this review and recommend Lexus San Diego for your car buying needs! read more

I had a very good experience. I personally dealt with Brandon who was very fair and attentive. A+

Thank you, Randy, for the outstanding service. From the moment I walked in, you were professional, knowledgeable, and genuinely focused on helping me find exactly what I needed without any pressure. You took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

I purchased a brand-new 2026 Lexus RX 450h+ from Lexus of San Diego on January 31, 2026. During the sales process, I was told that the dealership would cover my vehicle registration for one year. Based on that representation, I believed everything had been properly handled when I received my license plates and registration documents. However, on April 31, 2026, I received a notice stating that my registration had been suspended because the California Department of Motor Vehicles did not have proof of insurance on file. I immediately submitted proof showing that my insurance coverage began on the date of purchase and remains active through November 2, 2026. As a result of this issue, I have been informed that I may need to pay approximately $900 to re-register my vehicle. This has been extremely frustrating, especially because I relied on the dealership's assurance that the registration would be fully taken care of. My experience has left me feeling that the dealership was more focused on completing the sale than ensuring that all paperwork was properly processed. Unfortunately, based on what I have gone through, I cannot recommend Lexus of San Diego. I would encourage prospective buyers to work with a dealership that is more attentive, transparent, and responsive to its customers. I want my money back! read more

I bought a used RX450h from Lexus San Diego about 6 weeks ago and the buying process was super smooth, easy, and pleasant. After a few days into driving the car, I noticed a noise with the braking system and voiced my concerns to the dealership. The whole team was very responsive and proactive in dealing with this issue. They went above and beyond to make everything right. Shoutout to Tyler in Sales and Marco in Service for all their help! I highly recommend Lexus San Diego! read more

Purchased my vehicle from here back in beginning 2026, my sales advisor Mikhael was great! Even the finance guy upstarts was super funny and made the whole experience fun. Very clean upscale dealership with friendly staff who genuinely care and want to help clients get an amazing deal and feel appreciated. Thanks Mikhael and Lexus! I appreciate you all and I love my new car a UX250h read more

Lexus San Diego - My new Lexus UX250h - Car Dealers Near Me - San Diego, California

Wish I'd read these reviews. My sales experience was pretty good. I took the car back w a service question and the advisor was very dismissive and unhelpful. The worst part is I started getting multiple toll violation notices after about a month. They took old car I traded to riverside county and more and didn't pay the $2 tolls. I have sent back paperwork stating the date I sold them my old car but the notices continue. Spoke to a friend who also bought there...same thing happened to her. Seems like a scam although I don't know why. Very dishonest and not what is to be expected from a luxury dealer. Love the car but would not recommend or buy from them again. read more

OMG ! Their service prices are outrageous. I went there to get a key fob replaced and they quoted me over $700. I found the same key fob and had it programmed for $265. It works perfectly. $350 for an oil change...crazy read more

After having terrible experiences at the two other SD area Lexus dealers, I was very relieved to have good experiences at Lexus San Diego. My family has three Lexus vehicles, and we bring them all to Krystina Evans for service needs. She shows an eagerness to get it right, and speaks with respect - something we appreciate very much. Nobody or thing is perfect, and every once in a while issues pop up, but each time, Krystina has resolved it quickly. The only thing I can think of that I would correct is that their loaner cars are often dirty. Don't get me wrong, I LOVE that Lexus offers loaner cars, but it would be a lot nicer if they were taken better care of. After getting my car serviced the other day, I thought there may be an issue with the car. I called Krystina, and she arranged for the shop foreman to go on a ride along with me to evaluate it right away. Robert was an utmost professional, and talked me through everything. It's this level of customer service and attention to concerns that sets them above the rest. read more

This is our third time purchasing a vehicle from Lexus San Diego, and it was our best experience yet! Nebil Sado made the entire process smooth and stress-free. He was patient, answered all of our questions clearly, and kept everything moving efficiently. What really stood out was how well he knew the car--his recommendations helped us feel confident in every decision. His answers were honest and straight forward. We never felt like we were being "handled or sold". Thank you, Nebil, and the entire Lexus San Diego team for such a great experience. read more

I'm so happy I went through Lexus San Diego, especially because of Jadon! I went to look for a car back two years ago when I met Jadon. I didn't need a car, but I wanted a car. Ultimately I decided not to buy a car at that time for external factors. Jadon was extremely understanding of that. Now, almost two years later after going to over 20 dealerships, I went back Lexus San Diego simply because of the service I received with Jadon. He was helpful, didn't try to upsell me, but gave did give it to me straight on what he'd recommend (like the extended warranty). My buying process was easy and hassle-free. Hopefully I wont' need another car soon, but if I do then I'll be going back to Jadon at Lexus San Diego. Thanks again Lexus and Jadon!! read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

I am so happy when I visited and decided bought a new car 2026 RX 350H so I am very pleasantly when the guy his name Hamza he is very good and helping us he did everything good for us . Nice job so I give him 5 star thank you ! And anyway thanks to Danny both of them do very good read more

Took a newly purchased ES350 in to get the front windows tinted. I would like to say I am extremely dissatisfied with the window tint on the driver's side, there are small bubbles in the film. Regarding the installation process itself, whoever did the tinting must have hated being out in 74 degree weather because the AC was on full blast when I started the vehicle. I had the fan set to the lowest setting when I brought it in because the AC system is new and 1 seems to keep the vehicle fairly cool. Below are other items that need to be addressed, although I do not expect the staff at Lexus Kearny Mesa to do anything about them. 1) The interior was dusty 2) There were shoe prints on the door (I don't even kick the door to open it on my older vehicles and this is a new vehicle) 3) The driver's floor mat was dirty 4) There were finger prints and sticky residue on the upper part of the driver's door (interior side) 5) They managed to scratch up the key fob's cover (good thing I put it on the day the car was purchased). After bringing these things up to the service advisor and the service manager's attention, they told me they will talk to the tinting manager but didn't really seem to care about my time or my frustration. No resolution or recourse was offered. I asked to send me a review/survey and was told they don't send out surveys for window tinting. At that point I told them I will just stop looking for more issues because I really feel like I am just wasting my time. Overall this was a horrible experience and not the proper way to treat a customer. I'm literally scared to bring the car in for the "complimentary" 5k and 10k mile service. I personally feel that this is my first and last time buying a Lexus. Buyer's remorse just kicked in and I am SERIOUSLY thinking I should have gone with a BMW. It may cost slightly more but they would probably be courteous enough to wipe down the car after servicing it. Lexus Corporate, I hope you are reading all these negative reviews and taking notes. People are trying to be smart with their purchases these days and are being extremely attentive when it comes to which companies to trust and support. Additionally, the salesman (Arturo Cervantes) was rude, didn't even introduce himself and had a smug attitude during the buying process. No handshakes, won't take input and does not respond to emails ( regarding the trunk mat ) He was just a little nice when we decided to buy the car. He can't even remember which vehicle he sold to us, he said ES 300H ,comes with all weather mat or carpet mat, not both, but we bought an ES 350. Luxury car dealership at its finest... fail ! only at Lexus San Diego. Do a better job, treat your customers with respect if you want them to keep supporting your brand or company. read more

My Lexus San Diego purchase experience was decent because of my salesperson; although the 1st salesman that helped me was totally unprofessional, rude, and disrespectful. Not all of the sales team or even management are above board though, which is incredibly disappointing for a luxury car dealership. My friend bought a Certified GX from Richard H and after test driving the vehicle, executed the sales contract. However, upon picking up the car and getting home, it was obvious that the tires and rims - that were on the vehicle during the test drive and purchase - had been swapped out for used ones. The dealership did NOT notify the buyer of this. When confronted, Richard admitted they moved them to another vehicle without the buyer's knowledge... My friend had to go to extra lengths to point this out and escalate it to San Diego Lexus leadership. They acknowledged the situation and bent over backwards to resolve the situation - once they were busted. This means, Lexus San Diego is not to be trusted. read more

We got quick and good service here! We had to get a 10K service & our USB plug stopped working. We dropped off on Saturday, they had to order the USB part and on Monday the car was done! We also got a loaner - the new NX Hybrid which we did like driving, we currently have the NX 2022 so the new one was nice to drive. We were happy with our service advisor, Michael Cain - he was very easy to work with. We are leasing the car so the services up to 10K were free, so that's why we brought it there & the USB plug was under warranty. read more

Lexus San Diego - Lexus NX Hybrid 2024 - Car Dealers Near Me - San Diego, California

Came here with no expectations to buy any car, I even left after and came back. Martin Wilson gave me such a good quote on a NX 250 that I decided to come back. Mr. Wilson made me feel so comfortable and he made me laughs as we waited. Also I gotta mentioned Deanna at the finance made my purchase SOO easy and super nice lady to talk to and made my purchase of my new NX 250 such an amazing experience. I highly recommend both Martin as a sales person and Deanna in finance. Love this place to purchase a car. read more

Lexus San Diego - Lexus of San Diego!! - Car Dealers Near Me - San Diego, California