Update: I'm updating my original review because I believe it's important to recognize the people who went above and beyond to make things right. My initial experience was very disappointing, and I shared those concerns in my original review. However, after that, the dealership's leadership took the time to listen, take accountability, and work toward a resolution. That meant a lot to me. A special thank you to Sales Manager Dan Lewis for reaching out personally, making things right, and working with the General Manager to order me a brand-new 2026 Lexus TX 500h at a fair price. I truly appreciate the effort, transparency, and commitment to earning back my trust. Thank you to Melissa, my sales consultant, for being incredibly patient, keeping me updated throughout the ordering process, and always communicating with me about the vehicle's arrival. Your responsiveness made the waiting process much easier. Thank you also to Allen for being friendly, welcoming, and taking the time to answer all of my questions whenever I called. Lastly, a huge thank you to Finance Manager Mikheal Mikhael. The finance process was one of the best I've experienced. He never rushed me, never pressured me into purchasing warranties I didn't need, and was honest, transparent, and patient while answering every question I had. That level of professionalism is something I truly value. Although my first experience wasn't what I expected, I believe it's equally important to recognize a dealership that takes responsibility and has a team that genuinely cares about its customers. Thank you to everyone who helped turn a frustrating situation into a positive one. I'm happy with my new Lexus and appreciate all the hard work that went into making this happen. read more

Lexus San Diego - I love the TX500h - Car Dealers Near Me - San Diego, California

Modern sales generally steer away from cut-throat thinking and foster relationship building and customer loyalty. Word of mouth and hopefully reviews go a far way. At least I hope readers make an intelligent decision when dealing with this dealership. I rarely rate. It takes disrespect as well as total inconsideration for me to be writing here. I just experienced the classic cut-throat sales practice and was excluded from actually purchasing a vehicle I was committed to. Apparently this shop runs lotteries if there is more demand than supply. Guess what. They tell you this "lottery" practice exists when? They share this "last minute" or the "day of" and have an executive management choice to run lotteries at their beckon will knowing they were never transparent about such lottery. Classic "a-ha!" And this runs up the chain to top management. It is a matter of "sell as quickly as possible." It just happens you have to be present at their preferred time for you to participate in this lottery. If you are working or parenting you shall !stop! your life to be at Lexus San Diego sharp otherwise you lose the "chance" to be on some concocted lottery. Obviously I could not stop "life" and make myself present in 54 minutes. You read that right. I had 54 minutes from notification to drive (on a Friday afternoon of all days) to be part of some lottery. Who knows if the lottery is even fairly drawn. Thank goodness for the new California CARS Act. They also disclose "last minute" they will add dealer packages even if you, the potential buyer, has informed them that is a deal breaker. If you want to be "strung along" and unpleasantly surprised please..please buy from here. You will contribute and encourage them doing this to others perpetually. If you have dignity and wish to be treated respectfully look somewhere else. I am a professional and deal with professionals. My experience was, to date, the poorest with a "luxury" dealership. Car buying should be a positive experience for both buyer and seller. We are already experiencing awkward times this 2026. We do NOT NEED THIS. Good luck Update: Despite the reply below Lexus San Diego did not contact me after May 16. read more

**Melissa didn't check my drivers license before letting me drive an 80K vehicle** Proof? Check your system, I guarantee you don't have my license on file. Trying to buy a new car. Called twice after getting hung up on. Mind you this is Sales. I'm trying to give you money for something you didn't even make, you just sell it and you can't even do that. After getting hold of someone who sounds like I'm inconveniencing them, we schedule a test drive. I get there, no one has any idea. The guy isn't there. I wait in the lobby for 40 minutes. I finally get the test drive, Melissa is awkward and unfriendly. Just on her phone the whole time. I've had better sales experience at Toyota. I was expecting better. Lost my business permanently. read more

Lexus San Diego - GX 550 - Car Dealers Near Me - San Diego, California

We stopped in this Lexus dealer for a RX 350. On the onset, I appreciated the fact that we were not immediately overwhelmed with salesmen trying to earn our business. It was very chill and non pressured. After viewing several vehicles with the Sales Associate Randy, a decision was made and he patiently spent quality time going over the features of the vehicle. After the Sales manager Tyler agreed to some wiggle room on the price of the vehicle, we visited Micheal, the Finance Manager. Have to say, Michael certainly did his due diligence to find the best possible rate through a local Credit Union. The rate was less than we anticipated, given the national average for car rates. The whole time, Michael was patient, upfront, and respectful. He is very knowledgeable in his field. The dealership was very clean and offered several amenities. They offer a comfy lounge that offers free Wi-Fi with a coffee and tea machine, and free bottled waters. Overall, it was a very smooth transaction with no regrets. All the staff members were very friendly and easy to talk to. read more

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We've been doing business with this Lexus dealership for many years, both leasing and purchasing our vehicles, and there is much to applaud about them, including the sales floor, tech support, the physical plant and the maintenance and repair shop. They have proven to be reliable and professional in our relationship with them, and it is likely we will be associating with them until we stop driving. The sales staff has never been pushy, more like advisors than hard sellers. The maintenance crew is reliable as well, not once did we fell upsold. To top it off, the waiting areas, which include coffee and snacks, are quite comfortable. read more

Purchased new vehicle, with Randy Patros kindly guiding us through the process. His knowledge of Lexus products and services is nothing short of amazing. Top notch professional. Patient. Thorough. Can't imagine a more pleasant car purchasing experience. Wrapping things up, Mikhael Mikhael expertly handled the finance and contracts documentation. His affable approach to something that can be a little tedious was absolutely refreshing. Overall, we have nothing but the best things to say about the good folks and processes at this dealership. read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

Everybody at Lexus was so kind and helpful, and wanted to make sure I was pleased with my purchase! I got my first (certified pre-owned) Lexus UX250h a couple days ago, and was very pleased with my overall experience. Dennis, our salesman, was very experienced and knowledgeable. He answered all of my questions and really worked with me to make sure I was happy and content with the car, and was willing to make a good deal. I even requested to test drive a 2025 preowned Camry that they had on their lot, and Dennis had positive things to say about this car. Yes, there was a little bit more push towards me getting the the Lexus, although I have a feeling that if I stood firm on the Camry, I would've had just as great of an experience. I spent a couple of days looking for the right car for me, and did not buy the car right on the spot. I really appreciate how I felt as if I was able to think about this decision, as opposed to other sales people who will continue to haggle you and pressure you into making this decision and buying a car right then and there. Buying a new car requires thought, and I feel like I was given the opportunity to be able to think about my decision, while Dennis did continue to check in with me regarding the car buying process. When it came to financials, Deanna, was great too! She was very knowledgeable and provided her honest opinions, feedback, and recommendations regarding different warranty packages and what is actually needed and not needed. The technology they had was very efficient, and made the process a breeze (or as easy as it can be!) I love how they put a big bow on the top of my car, and made me feel really special, and allowed for a little photo op. Dennis really talked up their servicing department, and even brought in an individual who works over there. He was very kind, and I look forward to working with this individual in the future! The overall establishment is clean, they have a good selection of snacks, coffees, and tea. I do a wonderful job, showcasing their vehicles. I had a great experience with Lexus, San Diego! read more

Lexus San Diego - New car! - Car Dealers Near Me - San Diego, California

I just wanted to come on here and thank Melissa for working with me in getting a GX550. Getting a hold of one of these things can be difficult and time consuming. Lexus of San Diego has probably one of the most honest ways of being able to get a GX550. It's fast and you have to be semi ready to head down. The dealership was super helpful. Thank you! read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

Welcome to Lexus of SD where the car they email you is "No longer available" the same day. This is your typical scummy car sales tactic..they advertise a car, you call immediately, and suddenly -- surprise! -- it's "just sold." Then they try to sell you a more expensive model instead. Technically, maybe it's legal. But it's a classic bait and switch designed to trick people into the dealership and upsell them. If you're thinking of buying here, be ready to roll your eyes and walk away... read more

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Easy online order process and great communication. I think the parts dept employees could be in a nicer office. Strong smell of tire rubber where they are location. read more

Sadly...I took my car to Lexus SD/KM for repair. Rodents ate my wires. The estimates to fix it were 6,034 if they could repair it but 20,530 if the wiring harness had to be replaced...Car was over 6 YO, never had a problem with it...advisor did say to check with my insurance...they offered me 2,734. I was aghast at being cheated. But when I called Lexus they explained that the appraiser made the mechanic take off the bumper, and saw how easy they could do the repair, yes, $2,734. So I asked...why the discrepancy in the estimate? They said they don't work very hard on estimates because "they don't know if they'll get paid". Well...I apologized to my insurer...but I had spent about two weeks considering if I needed a new car, relentlessly studying every alternative. I was very stressed out because of the false estimates. I got the car back, it wasn't even washed. The key fob didn't work anymore. I had to go out front un-attended by anyone and look for where they put my car. I drove the car across the street and traded it in for a Toyota. When the dealer is no good, what else can you do? Was I being set up for pay that 6k myself? Was I being set up to force a trade in? If I bring the car to determine what's wrong and what it will cost, why did the company produce such an inaccurate estimate? I told this story to 3 people. The third one said to me "oh no! you didn't go to Lexus SD did you? SD is terrible. You have to go to Escondido". Yep. I get that. read more

I was ready to buy a car from this dealership. Not browsing--ready to move forward. I asked to complete the purchase remotely. I was told the only way they would sell me the car was if I came in person. When I explained that I have a disability that makes long periods of sitting difficult, the response I received was unacceptable. I was told to "come in or pass." I was told I could "take an Uber." And my disability was called a "lame excuse." No solution. No alternative. No effort to accommodate. Just a flat refusal and a tone that felt dismissive and humiliating. What makes this worse is that this dealership advertises services like remote purchasing and delivery. In reality, I was told there was "no way" they would do that for me, that it would not be approved, and that was the end of it. Read that again: I was ready to buy, and the response was "come in or pass." My disability was called a "lame excuse," and I was told they would not accommodate it. If you or someone you care about has a disability, pay attention. This is how I was treated after disclosing it. I have preserved the communications and filed formal complaints with the California DMV (Investigations Division) and the California Civil Rights Department. Those cases are active. I expected a straightforward purchase. What I got instead was dismissal, disrespect, and zero accountability--from the salesperson, Sales Manager A. Soliman, and the store's General Manager, Gary Palmer. read more

Just got a new Lexus here and "WOW" what an experience! Got the right car with the trims I wanted. Tyler Nanny was my salesperson and he really went above and beyond on some challenging elements to my situation. I would confidently recommend them to anyone looking for great service! read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

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What a good place to buy a Lexus I have bought 4 Lexus and this is the best place to buy one hands down.Thank You Randy Patros.

This should be 0 stars. Horrible sales person!!! Spoke with Omar at 1 pm, scheduled a 4 pm appointment to purchase a pre-owned vehicle. Arrived ~ 4:30 pm and informed the vehicle sold a couple hours ago. I had cash on hand and ready to purchase! When I arrived back home, I did receive a text message from Omar at 3:03 pm that the vehicle was sold an hour ago. IMO, this dealership and their staff are not honest. Omar could've informed me when I spoke to him earlier that someone else was looking at the vehicle. What a waste of time. I do not recommend this dealership! Horrible sales...do not purchase a vehicle from this horrible dealership. This is the worst dealership in my opinion. I've shopped around and purchased at other Lexus dealerships, and they were honest, unlike Lexus of San Diego. Don't waste your time!!! read more

I purchased a brand-new 2026 Lexus RX 450h+ from Lexus of San Diego on January 31, 2026. During the sales process, I was told that the dealership would cover my vehicle registration for one year. Based on that representation, I believed everything had been properly handled when I received my license plates and registration documents. However, on April 31, 2026, I received a notice stating that my registration had been suspended because the California Department of Motor Vehicles did not have proof of insurance on file. I immediately submitted proof showing that my insurance coverage began on the date of purchase and remains active through November 2, 2026. As a result of this issue, I have been informed that I may need to pay approximately $900 to re-register my vehicle. This has been extremely frustrating, especially because I relied on the dealership's assurance that the registration would be fully taken care of. My experience has left me feeling that the dealership was more focused on completing the sale than ensuring that all paperwork was properly processed. Unfortunately, based on what I have gone through, I cannot recommend Lexus of San Diego. I would encourage prospective buyers to work with a dealership that is more attentive, transparent, and responsive to its customers. I want my money back! read more

Thank you, Randy, for the outstanding service. From the moment I walked in, you were professional, knowledgeable, and genuinely focused on helping me find exactly what I needed without any pressure. You took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

After having my car stolen, I was expecting the car-buying process to be difficult. Tyler Nanny at Lexus San Diego made it much easier. He was professional, straightforward, and easy to work with. He answered all of my questions clearly and made sure I understood the process. It's a couple of months later and still loving the car. That's why I wanted to take a moment to leave this review and recommend Lexus San Diego for your car buying needs! read more

Misled by Lexus Certified - Very Disappointed in Lexus San Diego I bought a white 2022 Lexus RX 350 Certified Pre-Owned from Lexus San Diego with under 16k miles, expecting the peace of mind that comes with the "Lexus Certified" label. Instead, I got misled, inconvenienced, and ultimately left without a car. Before purchasing, I asked clearly if the car had any prior damage, accidents, or recalls. The salesperson assured me it had none and that Lexus doesn't certify vehicles with previous bodywork/accidents. The Carfax looked clean. They pulled a true 360 report, which I think you have to ask for, state there were "very minor cosmetic repairs" indicating the areas on the car, nowhere did it show the repair/repaint to the area in question! buying a used car? Be very careful at lexus. They didn't bother to check the brakes or alignment. They just slapped some paint on and put it on the lot. After buying the car (had it for 2 weeks) I took it to a body shop to remove some scratches and was told the entire front passenger panel had been repainted, with clear signs of overspray and dent repair. The paint didn't even match. once you see it, you can't unsee it. While driving back to the dealership, I experienced violent steering wheel shake under braking--something that should never happen on a certified vehicle. A Lexus employee later confirmed prior damage and said the repaint was poorly done. But their own 161-point inspection or Carfax sheet made no mention of it. Sales staff and manager Tyler, minimized my concerns and acted like it wasn't a big deal. They agreed to take the car back, which only confirmed to me that they knew it shouldn't have been sold as "certified." I walked away with zero confidence in Lexus San Diego and the Lexus Certified program. Lexus is supposed to represent quality and integrity -- I experienced neither. Buying used, be very diligent with your inspections. They never offered a reasonable replacement unless I paid more or purchased new. No apology and the sales manager, Tyler Kalevitch just slithered back into his hole after signing my refund papers. read more

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Purchased my vehicle from here back in beginning 2026, my sales advisor Mikhael was great! Even the finance guy upstarts was super funny and made the whole experience fun. Very clean upscale dealership with friendly staff who genuinely care and want to help clients get an amazing deal and feel appreciated. Thanks Mikhael and Lexus! I appreciate you all and I love my new car a UX250h read more

Lexus San Diego - My new Lexus UX250h - Car Dealers Near Me - San Diego, California

OMG ! Their service prices are outrageous. I went there to get a key fob replaced and they quoted me over $700. I found the same key fob and had it programmed for $265. It works perfectly. $350 for an oil change...crazy read more

Wish I'd read these reviews. My sales experience was pretty good. I took the car back w a service question and the advisor was very dismissive and unhelpful. The worst part is I started getting multiple toll violation notices after about a month. They took old car I traded to riverside county and more and didn't pay the $2 tolls. I have sent back paperwork stating the date I sold them my old car but the notices continue. Spoke to a friend who also bought there...same thing happened to her. Seems like a scam although I don't know why. Very dishonest and not what is to be expected from a luxury dealer. Love the car but would not recommend or buy from them again. read more

This is our third time purchasing a vehicle from Lexus San Diego, and it was our best experience yet! Nebil Sado made the entire process smooth and stress-free. He was patient, answered all of our questions clearly, and kept everything moving efficiently. What really stood out was how well he knew the car--his recommendations helped us feel confident in every decision. His answers were honest and straight forward. We never felt like we were being "handled or sold". Thank you, Nebil, and the entire Lexus San Diego team for such a great experience. read more

I'm so happy I went through Lexus San Diego, especially because of Jadon! I went to look for a car back two years ago when I met Jadon. I didn't need a car, but I wanted a car. Ultimately I decided not to buy a car at that time for external factors. Jadon was extremely understanding of that. Now, almost two years later after going to over 20 dealerships, I went back Lexus San Diego simply because of the service I received with Jadon. He was helpful, didn't try to upsell me, but gave did give it to me straight on what he'd recommend (like the extended warranty). My buying process was easy and hassle-free. Hopefully I wont' need another car soon, but if I do then I'll be going back to Jadon at Lexus San Diego. Thanks again Lexus and Jadon!! read more

Lexus San Diego - Car Dealers Near Me - San Diego, California

I bought a used RX450h from Lexus San Diego about 6 weeks ago and the buying process was super smooth, easy, and pleasant. After a few days into driving the car, I noticed a noise with the braking system and voiced my concerns to the dealership. The whole team was very responsive and proactive in dealing with this issue. They went above and beyond to make everything right. Shoutout to Tyler in Sales and Marco in Service for all their help! I highly recommend Lexus San Diego! read more

My Lexus San Diego purchase experience was decent because of my salesperson; although the 1st salesman that helped me was totally unprofessional, rude, and disrespectful. Not all of the sales team or even management are above board though, which is incredibly disappointing for a luxury car dealership. My friend bought a Certified GX from Richard H and after test driving the vehicle, executed the sales contract. However, upon picking up the car and getting home, it was obvious that the tires and rims - that were on the vehicle during the test drive and purchase - had been swapped out for used ones. The dealership did NOT notify the buyer of this. When confronted, Richard admitted they moved them to another vehicle without the buyer's knowledge... My friend had to go to extra lengths to point this out and escalate it to San Diego Lexus leadership. They acknowledged the situation and bent over backwards to resolve the situation - once they were busted. This means, Lexus San Diego is not to be trusted. read more

Went in to buy a GX550 that I was very aware were hard to come by. Was told it was a first come first serve situation so after a few weeks I received a text saying one was available and to get to the dealership asap. Once arrived I sat for several hours only to be told this would now be a lottery drawing as they called several others allowing time for them to get to the dealership to then pull names from a hat. Then the sales manager said to sit around in case the deal fell through. What started as a very good experience with some of the staff over the few weeks leading up to this was then turned into a twisted game show where the sales managers and everyone else took bets on who would win while everyone sat waiting. Don't waste your time. read more

After having terrible experiences at the two other SD area Lexus dealers, I was very relieved to have good experiences at Lexus San Diego. My family has three Lexus vehicles, and we bring them all to Krystina Evans for service needs. She shows an eagerness to get it right, and speaks with respect - something we appreciate very much. Nobody or thing is perfect, and every once in a while issues pop up, but each time, Krystina has resolved it quickly. The only thing I can think of that I would correct is that their loaner cars are often dirty. Don't get me wrong, I LOVE that Lexus offers loaner cars, but it would be a lot nicer if they were taken better care of. After getting my car serviced the other day, I thought there may be an issue with the car. I called Krystina, and she arranged for the shop foreman to go on a ride along with me to evaluate it right away. Robert was an utmost professional, and talked me through everything. It's this level of customer service and attention to concerns that sets them above the rest. read more

I am so happy when I visited and decided bought a new car 2026 RX 350H so I am very pleasantly when the guy his name Hamza he is very good and helping us he did everything good for us . Nice job so I give him 5 star thank you ! And anyway thanks to Danny both of them do very good read more

Took a newly purchased ES350 in to get the front windows tinted. I would like to say I am extremely dissatisfied with the window tint on the driver's side, there are small bubbles in the film. Regarding the installation process itself, whoever did the tinting must have hated being out in 74 degree weather because the AC was on full blast when I started the vehicle. I had the fan set to the lowest setting when I brought it in because the AC system is new and 1 seems to keep the vehicle fairly cool. Below are other items that need to be addressed, although I do not expect the staff at Lexus Kearny Mesa to do anything about them. 1) The interior was dusty 2) There were shoe prints on the door (I don't even kick the door to open it on my older vehicles and this is a new vehicle) 3) The driver's floor mat was dirty 4) There were finger prints and sticky residue on the upper part of the driver's door (interior side) 5) They managed to scratch up the key fob's cover (good thing I put it on the day the car was purchased). After bringing these things up to the service advisor and the service manager's attention, they told me they will talk to the tinting manager but didn't really seem to care about my time or my frustration. No resolution or recourse was offered. I asked to send me a review/survey and was told they don't send out surveys for window tinting. At that point I told them I will just stop looking for more issues because I really feel like I am just wasting my time. Overall this was a horrible experience and not the proper way to treat a customer. I'm literally scared to bring the car in for the "complimentary" 5k and 10k mile service. I personally feel that this is my first and last time buying a Lexus. Buyer's remorse just kicked in and I am SERIOUSLY thinking I should have gone with a BMW. It may cost slightly more but they would probably be courteous enough to wipe down the car after servicing it. Lexus Corporate, I hope you are reading all these negative reviews and taking notes. People are trying to be smart with their purchases these days and are being extremely attentive when it comes to which companies to trust and support. Additionally, the salesman (Arturo Cervantes) was rude, didn't even introduce himself and had a smug attitude during the buying process. No handshakes, won't take input and does not respond to emails ( regarding the trunk mat ) He was just a little nice when we decided to buy the car. He can't even remember which vehicle he sold to us, he said ES 300H ,comes with all weather mat or carpet mat, not both, but we bought an ES 350. Luxury car dealership at its finest... fail ! only at Lexus San Diego. Do a better job, treat your customers with respect if you want them to keep supporting your brand or company. read more

Came here with no expectations to buy any car, I even left after and came back. Martin Wilson gave me such a good quote on a NX 250 that I decided to come back. Mr. Wilson made me feel so comfortable and he made me laughs as we waited. Also I gotta mentioned Deanna at the finance made my purchase SOO easy and super nice lady to talk to and made my purchase of my new NX 250 such an amazing experience. I highly recommend both Martin as a sales person and Deanna in finance. Love this place to purchase a car. read more

Lexus San Diego - Lexus of San Diego!! - Car Dealers Near Me - San Diego, California

I came to looking for a car today with my wife but the salesman is not friendly. He heard I asked for used Lexus RX. He change his attitude right away. Overall, He's kinda rude. read more

It's sucks how I had two very different experiences when I came here. I came to buy my Lexus RC. Tyler and Art were awesome in ensuring I got what I needed. One of the rims were bent upon delivery and Tyler assured he was going to take care of it. The following week I come back for my rim replacement and when I picked up the car I stopped at a gas station to head back for my drive all the way up to LA. I saw the rim they replaced was scratched. I sent a message to the service advisor MARCO. I never received any message or even an apology super ridiculous especially for how far I was driving. I am not happy with Lexus San Diego read more

Lexus San Diego - No accountability - Car Dealers Near Me - San Diego, California

We got quick and good service here! We had to get a 10K service & our USB plug stopped working. We dropped off on Saturday, they had to order the USB part and on Monday the car was done! We also got a loaner - the new NX Hybrid which we did like driving, we currently have the NX 2022 so the new one was nice to drive. We were happy with our service advisor, Michael Cain - he was very easy to work with. We are leasing the car so the services up to 10K were free, so that's why we brought it there & the USB plug was under warranty. read more

Lexus San Diego - Lexus NX Hybrid 2024 - Car Dealers Near Me - San Diego, California

We just bought a 2025 Lexus ES (my 7th), Richard Lara Holster was our Sales Consultant and couldn't have been more professional and understanding., An absolute pleasure to work with. He is truly there for your best interests (not his). Highly recommended!! While we paid cash, we were working with Danny Swaim, Finance Manager, who walked us through all the aspects, upgraded maintenance programs, and just a generally knowledgeable person. You will be in good hands in this department with Danny. read more

very dishonest, this is discrimination, do you really think that you can insult me,cheat me ,over charge me ,and disrespect me just by getting a signature without explaining and consult me without me knowing what you are going to do for my car. just BC i have an accent you really think that you can make me guilty of you lie , no Sir . i will post a few reviews and report you the BBB and Lexus corporate office so you can not do this to other people i am even more upset with your manager whom was not any better than you Mir R... and when i came to pick you my car i was late BC i went to gas station to fill out the car with gas. i was insulted and disrespected by that tall guy( i will find his name to report him) bc i had a question about my bill. very rude very impolite and very disrespectful with no courtesy at all. coming up more read more

Reached out to this dealership from WA to inquire about a used RX 500h F Sport. Whatever you expect from a luxury experience, this ain't it. Sales team was rude--told me to take a walk because I wanted to buy and ship the car without flying down there. Literally had cash in hand to make a purchase this month, but after the disappointing experience, I decided to shop locally. read more

MILITARY BEWARE!!! This is one shady dealership, especially for military. We reserved a GX 550. They stated there was no ordering this vehicle and that you can only reserve the vehicles that are inbound to their dealershi. So, they took all my info and made copies of my Drivers for the reservation. Then had me sign the document which stated the sales price woth the military discount included. They said that as soon as it hit the lot, they would give me a call. When I asked about any military benefits I felt they got really shady. They said there is a $1,000 credit for military. I said great I will be financing through Navy Federal. Then they said you don't get the credit unless you finance through us. Which isn't how that is supposed to work but I said, ok, I'll be waiting for the phone call from MARTY WILSON who was my sales rep. Well the arrival date came and went. I began to call and text Marty but he wouldn't respond to my attempts. I decided to call the dealership instead of calling Marty. When I got the phone call back the rep told me they sold the vehicle out from under me even though it was promised to me and I even signed the document. Talk about shady! I believe it was because of two reasons: 1. I wanted the $1000 military discount. Marty stated that the finance guy said no military rebate unless I finance through them. 2. I was going to finance through Navy Fed which means they don't get their kick backs from lenders. Marty admitted this to me right before I left. What they don't know is, I have input on the off limits locations for Navy Region Southwest. I WILL get them on that list. Come next year when the new message is released its going to be an issue for them when zero active duty are allowed to buy from them. STAY AWAY FROM THIS PLACE! Once I get the finance guys name who had me sign the hold/reservation agreement I'm going to name him here as well. read more

Lexus San Diego - This is the agreement on price they had me sign. - Car Dealers Near Me - San Diego, California

I had such a great experience purchasing a car with Lexus San Diego. I reached out to multiple dealerships across California and they not only provided competitive pricing, but also top tier customer service. Both Tyler and Arturo were extremely helpful through the entire car purchasing process and were prompt in answering all of my questions. The process when I came into the dealership to tie everything off was also very quick, I've never experienced such a quick and easy car purchase before. I highly highly recommend purchasing from Lexus San Diego! read more

Excellent Experience Buying My Lexus NX I recently purchased my new Lexus NX from Nebil, and it was an exceptional experience from start to finish. His professionalism, knowledge, and patience made the entire process smooth and enjoyable. I especially appreciated that I never once felt pressured--he took the time to answer all my questions and helped me find the perfect vehicle for my needs. Nebil made me feel like a valued guest, not just another customer. The level of service and attention to detail truly reflects the Lexus brand. I highly recommend asking for Nebil if you're considering a new Lexus--you'll be in great hands! read more