To whom it may concern; We are founding members of the…read moreMontvale New Jersey Lifetime Fitness. We've have enjoyed the club for over 12 years. We know that we are paying a premium price/dues and felt that the facilities and service were worth it. However, things have changed over the past few years. The bottom line is that we are still paying premium prices, but no longer getting premium service. We used to refer all of our friends to this club, but in good conscience we no longer refer. The machines are not well maintained, and when one is taken out of service it can take 4 to 6 weeks to repair. A number of the TV 's around the club have faulty feeds so pictures are intermittent. Many of the screens on elliptical and treadmills do not work. This situation has gone on for over a year, and management has been informed many times over these issues. The club has oversold its membership so that parking is a problem. Aurora classes are always waitlisted. I utilize your personal training services weekly and most recently, I spoke to the General manager, Dominick Delli Paoli, about a situation that has persisted for years. I am referring to classes that take place in the middle of the exercise floor. The instructor, Micah, blasts the music so loudly that I can't even hear my personal trainer and the sound is so loud that it is offensive. She lowers the music when she is giving her group instruction and then returns to the blasting music. I've spoken to management during the year and nothing has changed. Yesterday, I went to Dominick's office to request that he has the music lowered. I was shocked by his response. When I explained my request, he replied,"I will not do that!" He was rude and dismissive. I am stunned that the General Manager of an upscale club be so rude to his members. He sat at his desk and did nothing. I went back to my personal training very upset to be treated so poorly. We would like nothing more than to see this club return to its former excellence, but it's hard to believe that could happen with this current general manager. Respectfully,

I rarely write reviews, which should tell you how compelled I feel to share our experience at Life…read moreTime Bergen County. We've been Life Time members for years and previously used another club where the staff were consistently friendly. I won't dwell on the facilities here--fees are high, amenities feel dated (though I know upgrades are underway), and comparable clubs in other high-cost areas offer more. That's not my main concern. My issue is the pattern of rude behavior at the front desk and the lack of awareness and follow-through from management. Most troubling, my child recalls being called "illegalist kid in the world" by someone wearing a Life Time jersey in the Kids Club. I reported this to both management and the Kids Club manager. There was no follow-up. My child stopped going for a while--especially disappointing since the Kids Club was a big reason we joined. I also notice a clear difference in how people are treated. We continue to go because it's convenient, not because I want to spend my hard-earned money where discriminatory behavior is tolerated or customer service concerns are ignored. For what it's worth, not all Life Time locations are like this--our experience at other clubs has been much better. I hope this feedback prompts meaningful action: acknowledge the complaint, follow up with families, train staff on respectful conduct, and ensure accountability. That's the standard members should be able to trust

I have been a member at Equinox Paramus for a long time, but I have finally decided to leave the…read moregym. At $250 a month for a single club access membership, it is simply not worth it anymore. The main issue is the deterioration of benefits without any change in the premium price point. Ever since Equinox decided to leave the partnership with Kiehl's and focus its expansion on the California network, the benefits of the gym have not improved; in fact, they've noticeably deteriorated. While the facility is still attractive, the value proposition has plummeted. I finally made the switch and decided to seek better value elsewhere. The high price no longer justifies the reduced perks and benefits offered at this location.

Overall a decent gym. Its luxurious and very spacious. I would prefer more free weights and less…read morecardio/studio space but that's my preference. Personally, I don't care much for eucalyptus towels and I don't care much for the showers as I prefer to shower at home. They have 3 racks and tons of treadmills/ellipticals, etc. They have the basics to do a decent workout but they need some extra cable attachments and some additional benches imo. The overall layout of the gym didn't make much sense to me either. The racks are upstairs and the leg extension and hamstring curl machines are downstairs. I think the overall placement of the equipment can use some work.

Life Time seems to have popped up overnight and taken over the luxury gym space. I first saw an ad…read morefor a free introductory class at this location which is how I learned of them and then I saw that they also have a location at Penn station. For my introductory class, I signed up for their Core Pilates. It was really difficult to sign up. I had a hard time getting in contact with anyone (it took about 4 attempts). But when I finally did, the sign up process was easy. They had a lot of classes to pick from, including Pilates, Barre and cardio classes. I didn't realize when I signed up that this was a reformer class. I usually do mat Pilates, but there were a few other beginners in the class and the teacher was very patient and nice. The great thing about the reformer machine is that you can turn up or turn down the intensity of the workout according to where you're at. It does take more coordination than I'm used to being on the machine, but it was fun! The teacher helped make adjustments so I could get the maximum benefit, which I appreciated. The Hackensack facility was really nice and big. They had complimentary lockers and towels and the changing room and restroom were both clean. The membership is kind of steep at $279 per month, but they do have discounts for 26 years old and under an 65 years old and over at their other locations.

Lifetime Studio is the best fitness studio in Bergen County ! They offer absolutely everything from…read moreyoga to running to Olympic lifting , and offer a number of services & a ton of amazing supplements! The trainers and team are the best and have helped me become a fitness animal ! Thank you lifetime studio community!!!

I come to the gym and I exercise on the treadmill and I have a good workout and I workout on the…read moremachines as well. The gym is clean and there is a locker room for convenience~ and there is a fit cafe for smoothies~

I took 2 conditioning classes that were very slow. I quit after the 2 classes. They won't refund…read moreany of the $99 enrollment fee or $24 monthly fee. The following month Fitness 19 billed me again. They said I cancelled on the 16th and billing is done on the 15th. You have to appear in the gym to cancel, no over the phone. I was on Ireland that week. How could I appear in the gym if I was in Ireland. It's a SCAM gym. Don't give them your credit card. The owner threatened to send me to collections if I dispute the charge. Pure grifter tactics.

An effort was made to clean and a pretty good job was done with room for improvement. Thanks for…read morecleaning up.

Only my second day here. Actually I was only there today for ten minutes so it doesn't count. I…read morebooked a court yesterday for today only came in to do that and they made a mistake and didn't book it. So frustrating bc I forced myself to get up and show up. And I need to do specific things. 1st day they also made mistakes about training and other things. Sky tried to make it better and I appreciate her for that. But only two days there and already full of mistakes and apologies. I signed up for two years and I really really hope it wasn't a mistake. Everyone so far has been very nice. But if you're not giving me the right info...i don't know I'm frustrated And it's not 24 hours ‍‍‍

The place is so dirty. There are huge spider webs in every window and layers of dust in every the…read moreunused parts of the machines. Even on the top of weights. The only reason why I'm giving them 3 stars is because they did a renovation and replaced most of the machines. I like that they have 3 rowers. HITT classes are every morning in the open area so don't plan on doing abs at 8/830. The instructors kick you out of that area.

We have been members ever since they came to Paramus. The new manager has really changed the gym…read morearound. The front desk staff especially Emma are very professional, personable and helpful. The equipment is well maintained. We would highly recommend Crunch Paramus.

I've been going to this Retro Fitness for over 10 years. Back then they even offered childcare,…read morewhich was amazing for parents--I used to drop off my daughter and work out with total peace of mind. I mostly take classes and absolutely love Donovan and Marieliz's classes. They know exactly what they're doing and always give a great workout. Because of my schedule, I can't always join other classes, but whenever I had the chance, those were great too. The gym is overall clean, but by the end of the day it can get a bit crowded, especially when teens come after school, and it doesn't smell as fresh. Mornings and midday are definitely cleaner. The location is convenient, there's a big parking lot, and the hours are perfect. The membership is pretty affordable, and mine even lets me bring a guest--my teenage son comes with me all the time. After so many years here, I can honestly say I highly recommend this gym.

Classes at this location are great. It's not the newest. Equipment isn't in great condition. But…read morethe trainers who do the classes are fantastic. I go for the classes.

Clean Gym- friendly staff. Wonderful classes. Accepts ClassPass…read more My favorite class is AquaFit taught by Karen Victor- She's amazing!

The cleanliness of the gym and the functionality of machines. I was using the sauna a couple weeks…read moreago and I saw the BIGGEST roach in my life. nearly bigger than the size of my palm. I immediately left and reported it to a manager and nothing happened. The reason I know this is because I used the sauna the day after, and I must've saw the roach's kids because it was another one but a little smaller. out of a ten, I'd give this gym a 4.

Gym is not clean. Standing water in Sauna, Dust and dirt…read moreunder machines they clean around equipment. Padding on some equipment worn out Pool has been closed for over 6 months. Old machines and most have weight numbers worn off . Treadmills have the original iPhone plug. Locker rooms are not cleaned frequently and inside the lockers seem like they are never cleaned. It's Clear that the company puts no money back into this club. Spoke to a manager there and he basically had no answers. It's a far cry from their "premier fitness club" You can get a workout in but .......

A horrible gym in every respect--except for the staff. Equipment is constantly broken, often taking…read moreweeks to be repaired, if it gets repaired at all. Some machines are missing handles and cushions. Cable clips, which cost about $12, are broken and never replaced. There are very few cable accessories, and the rope attachment is literally frayed. And let's not even mention the pool, which has been closed since November and remains closed. Rumor has it the health department shut it down--which wouldn't be surprising. Lastly, I injured my back on a lat machine when the seat literally collapsed while I was lifting (and yes, I checked to make sure it was secured beforehand). I left a month ago--one of the best decisions I've made. DON'T JOIN!

Some of the nicest people work at Retro Fitness on polity dr…read more Andrew ,Sam, Santos are very friendly and knowledgeable about all the equipment. They get to know the members by their first name. Angelica does a fantastic job of cleaning all the machines making sure there aren't any germs for the members.she is always cleaning the floor and I feel safe working put there because of her. GREAT JOB EVERYONE!!!!!!

DECEPTIVE BILLING PRACTICES -- BE CAREFUL BEFORE SIGNING ANY AGREEMENT…read more After years of being a loyal member with no issues, I was suddenly charged an additional $19.50 fee with no notice or explanation. When I asked about it, I was told it was a "glitch in the system" that overcharges customers -- but that I'd need to talk to the manager to resolve it. To prevent future problems, I even put a new card on file. Before following up, I contacted my bank (Chase), and they confirmed there was no reason my recurring payment -- successfully processed more than 28 times -- should have declined. When I spoke with the manager (Andrew), he gave multiple conflicting explanations: first a system glitch, then a bank issue, then a declined card, and finally said he had no control because billing is through ABC Financial. When I asked how the issue would be fixed, I received no clear answer or solution. Instead, the manager became aggressive and ended the conversation by yelling: "GET THE F*** OUT, IT'S TOO EARLY FOR YOUR BULL****." Immediately, I asked again to speak with the owner or anyone capable of addressing the situation. I even reached out through social media. After one month, radio silence. Today, I received another notice: my card supposedly "did not go through," and there is no a $9.50 late fee and another $19.50 charge added on top. I'm genuinely disappointed. If the business needs to raise prices, be honest about it -- don't hide behind deceptive billing practices or "system glitches." I enjoyed being a member, but I can't support a company that refuses accountability, overcharges loyal customers, and treats them disrespectfully.