This place blows. Customer service is lacking. Lots of workers just standing around staring. Not all workers are on the same page. Won't be back. Oh yeah. Prices are through the roof! 30$ for a 3 g butterfly milk weed? read more

I work in a nursing home so I went to purchase plants that are edible in case a patient tries to eat the plant. I asked and employee if she could help me find plants she gets her phone and googles edible plants and is telling me the list she has. Her supervisor walks by and asked her what she is doing so she explained to her supervisor that she is assisting me with edible plants. Supervisor tells her not to waste to much of her time helping me and walks away. I apologized to the employee for taking her time to assist me. I felt bad for the girl. Something needs to be done how the supervisor approaches her employees especially if they are assisting customers. or they should have signs up not to ask for assistance that you are on our own. I'm just upset how the employee was treated by her supervisor. She made me feel like I was just there to bother her employees. read more

New to Albuquerque, trying to learn how to keep plants alive. I have visited several nurseries now, but when I walked into Osuna I felt like I left the stress of COVID to arrive at a Sanctuary of Beauty. The beautiful energy is amazing. Seeing how theings were layed out and displayed inspired me to do more for my home. The lay out is lovely and well organized. Signage was amazing and so helpful. Speaking to a plant pharmacist blew my mind. I can see how some reviews are negative about customer service, as it can be a little challenging, but most of the time I was able to find good, knowledgable help. It is hit or miss, and some of the employees are very knowledgable and some are quite negative. Is it COVID? or just like most businesses in ABQ it is very hard to find good workers - not just here. It's an epidemic of it's own in ABQ. read more

Now with the spring it is time to find plants for the garden. The prices here are a little more than chain stores. The good thing is that the plants are healthier than other places. There is a large variety of vegetable to flower plants They also carry other items to make your outdoor space wonderful. read more

My wife said it all - she's been to countless nurseries and has never seen a better selection of seeds than Osuna Nursery. Make sure you leave plenty of time to explore this expansive property - the variety of live trees, shrubs, and flowers is awesome! They had plenty of seasonal items, too, such as ceramics and other indoor/outdoor decor. Staff was friendly and helpful - and they had a military discount! read more

After being disappointed with Home Depot's plant selection, we decided to make the trip to Osuna Nursery. What a fun way to spend an hour on a Friday afternoon! So many great plants, flowers and trees to browse. Seriously, we had fun just looking at all the cool plants. Yes, my bf and I can be a bit dorky. And the staff was friendly and ready to answer questions with a smile. The only bad thing about this nursery is that I went looking to get only a few succulents (nice selection!), but also left with a tiny African violet, a cycas king sago palm and some Brussels sprouts! I haven't been to other nurseries in town as I'm just getting into plants, so I can't really compare it. But I had fun looking at the large selection (I'm sure come Spring the selection will double) and the plants I brought home all look healthy... and hopefully I can keep them that way! read more

Osuna Nursery - Love these little plants! - Nurseries & Gardening Near Me - Albuquerque, New Mexico

Fantastic selection of both herbs/veggies as well as succulents. The staff - particularly the woman in the greenhouse - does an exceptional job at helping select and understand what's being selected. Keep it up. read more

Loved this garden center, very healthy plants and a huge variety. They had the cactus I'd been looking for, dwarf baby Rita. Huge assortment of pots, trellises, water fountains, everything you need for your indoor or outdoor plants. read more

Great place! They have the hugest amount of space and the most variety. I came here looking for succulents and found incredible variety and options for my New York apartment and space. The people are extremely helpful, even take things to your car with you and help you pack the plants for travel. I got recommendations for how to treat the plants as well and also picked up an air plant. They were kind enough to tell me to call if I had more care questions for them. I will definitely come back if in the area and looking for plants. read more

Great selection of plants, shrubs, flowers, and all nursery products. They have a decent selection of pots and seeds too inside the store too. I thought the prices were pretty reasonable too. So, why the 2-stars you ask??? Let me share with you why... So, I came after work on a Monday because I get off a little earlier on Mondays, and I watched many staff members walk past me without offering to help me or ask me if I had any questions. And TRUST ME, I had questions!!! I'm a total rookie when it comes to outdoor plants - I don't know anything! I really could of used the help. Not to mention, I'm wearing high heels, a skirt, and professional attire because I'm coming from the office, so I'm not exactly wearing things that can get dirty. lol. So, I watch a lady come in with tight yoga pants and a Starbucks cup get helped right away and me? Nada. So, apparently, if you wear tight clothing and dress like a tramp, maybe you'll get served quickly. But, if you dress professionally, you get ignored. Too bad. I won't be going there again. I'll take my business to one of the other nurseries in town, there are many others that will help me. And by the way, the bimbo in the yoga pants BOUGHT NOTHING and I spent $150!!! WAY TO GAUGE YOUR CUSTOMERS!!! But, I digress. I won't be back, like I said. read more

We stopped in to look for ponderosa pine. They had a few that looked sickly. A surly staff guy informed us they "an aphid problem." Great. He then walked away, no helpful suggestions about getting healthy ones or anything else. I'd agree that it's nice looking but getting help here is like pulling teeth. I'm going elsewhere. read more

Every time I buy an indoor house plant, mold always shows up. I have a green thumb and pretty knowledgeable when it comes to indoor plants, but it never fails with mold and insects. read more

ALL SALES FINAL! If you purchase anything from Osuna Nursery be extremely careful. Osuna Nursery manager refuses to return calls. We purchased outdoor furniture from them. When delivered there was damage to the top of the table and one chair did not match the other 3. This is the most unfriendly customer service we have ever seen! read more

I've been trying to reach someone all day and no one is answering the phone. This is so frustrating!

A lot of 'cool stuff' here, but the person that I talked to didn't seem to know fundamental water chemistry. "pH plus, never heard of it". How can you let employees like that answer questions in the so called 'pharmacy'? read more

Last summer I purchased 3 dwarf fruit trees - a nectarine, a peach and a cherry. The cherry tree did not bloom at all; healthy foliage but never a bud or flower. (I have nice fruit on the 2 others). I called to ask them why. My phone call was answered quickly. The man told me he didn't know why; that usually didn't happen. He was polite enough during the conversation, but I told him I would expect it to bloom next year then and if it didn't happen, I would want to trade it in. I did not appreciate how he patronizingly said okie dokey, then abruptly hung up on me. Upon purchase, I was told they came with a guarantee. I don't want just foliage; I bought a CHERRY tree. read more

I went to this nursery looking for a shrub that I could plant in a shady area near my house. When I went there, I had no idea what I was looking for. After being there for more than 30 minutes, and being ignored for all that time, I left still now knowing what I was looking for. I see a lot of reviews about how helpful they are, but I did not see that. I saw several employees talking to each other, but I never could get any help. The only person who asked if I wanted help did so as I was literally walking out of the gate. Why bother at that point? read more

Over priced, management rude, return policy should be stated with purchase. Shouldn't have to read all the little signs around the building or lack of them. If they can say hello, they could make there customers aware of there return policy. Found fungonil mixture for my roses 30% cheaper same brand with free shipping. To many other locally owned business in ABQ to do business with not to be overcharged and treated poorly. read more

I have really mixed feelings about Osuna. On one hand, I love the selection and also the overall look of the place. I like the extensive greenhouses, and the shaded areas. On the other, I've never seen such willful disregard for the people calling in to either get information or confirm that they have something. I've been in the store when they literally hang up on the caller, let it go unanswered, or let their phone messaging system say, "call back when we're not so busy." It's utterly bizarre not to have customer service worked out so that there's some kind of desk coverage for the phone, OR that they don't have a search function or an FAQ on their website so that people can search for inventory or answer the list of top questions. read more

What a great place!!! I read a lot of reviews that touted terrible customer service. Our experience could not have been better. We were greeted and asked if we needed help a few times. The one time we had questions, the clerk was able to answer them and guide us to several shade loving shrubs. They have a great selections of plants/trees/shrubs/planters/etc. you will not be disappointed. There were also varying sizes of the same shrubs and trees which was nice for our smaller areas. Just started planning our landscaping project and will definitely come back!!! read more

I bought a large indoor ficus tree from here 10 years ago, and it's still going strong! (And no, I don't have a green thumb. I have plenty of dead plants as evidence) When I purchased my first home I bought several fruit trees which all flourished till I sold the home. If you like plants, this is the place to purchase it from. They have been acclimated to Albuquerque's high elevation and low humidity. read more

I love this locally owned business. It was a little hard to find someone to help me, but once I did they were very helpful and knowledgeable. I love my new succulent and it looks great planted at my house. read more

Osuna Nursery - Love my new succulent. They had a great variety of types and sizes. - Nurseries & Gardening Near Me - Albuquerque, New Mexico

Their customer service is terrible. I've phoned them six times in two days. All I get is a recording that they are busy and call back later. Answering the phone is the first contact with the customer and reflects on the entire business. I will take my business elsewhere. read more

I needed some spring flowers and tomatoes, and there seem to be very few places to buy plants in Albuquerque, so I visited Osuna Nursery again. I had found the first visit a year ago hard - very little help for finding and lifting large plants. Today I tried again. It was not a busy day there - 4 or 5 people milling around and later, very few in line. I tried wandering around to find a jasmine plant, but didn't have any luck. (The one I'd bought last year was extremely large and heavy.) I asked for help and an Asian guy at the counter deliberately put up his sign without talking to me and the sign said 'closed - go to another counter!' He didn't use his words. When I asked him again for help, he said, 'go get it yourself.' I said that was why I was asking for help - couldn't find it and felt I probably couldn't lift it if I did find it. I decided to go check out and ask the check out person for help. She was very nice and asked another of the staff to find a jasmine plant and bring it up for me. She began ringing me up. All of a sudden this guy comes up to me, very angry, and says, 'get out of line - there are other people waiting!' He made her stop ringing me up and said 'stand over there' (like a DICTATOR!) I tried to explain to him someone was getting me the plant right then. He rudely said again, 'get out of the line - other people are waiting!' I told him I was disabled and needed help with the plant. He scowled at me and yelled, other people are waiting (far more important than you!) I asked his name three times and he FINALLY gave it to me - Jason. I told him I wanted to contact the owner because in my 80 years, I had NEVER been so rudely treated at a store! He wouldn't give me the info to contact the owner, but after I asked 3 times, he said, "the owner is my aunt." (still wouldn't give me a name to write to) The other staff at this place is very nice, but the manager/acting owner Jason was the rudest person I've EVER encountered. Good grief. I'm sure he has job security working for family, but it doesn't excuse his unpleasantness or singling me out to give me a hard time. I hate to shop here again because of these negative experiences, but there are few choices in Albuquerque. Ugh. Avoid this place if you can. Because there are so few options, there are allowed to be nasty to their customers. And Auntie, you need to have a talk with your nephew. He needs an attitude adjustment. Unbelievable! read more

I read online that Osuna was open as a place of essential business. I drive 40 miles one way to discover the parking attendants were turning everyone away. I tried for 3 days to call them without any answer or voicemail. Several people in the parking lot were willing to do online ordering. However, the website didn't provide any personal questions about products in stock. Or where and how to plant them. Basic gardening questions. The parking staff said "we can't provide answers you just need to read online". Such rude staff. I won't be back even if they open after Covid 19. So sad. They should be more accommodating during a pandemic! read more

I purchased 2 very expensive plants costing hundreds of dollar. The Schefflera tree was delivered with exposed roots. I paid Osuna to repot it and bought a large pot from them. The delivery people did not have an adequate way to bring it into my home. The plant was diseased. I went to the nursery and spoke to a woman manager who assured me that she would have a meeting with staff and call me. No call! The other plant which was $120.00 also had bugs. Judge for yourself! read more

This complaint is only directed at the customer service/management at Osuna Nursey. I bought several plants last week and needed to return one of the very tall plants. It was very hard for me to load up to take back because I am a handicapped woman. I tried to call them several times before I drove up there, but no one answered the phone. I did find the return policy on the receipt, so everything was fine there. I went to customer service to get some help in bringing the plant inside just to be told they were not taking any returns till June 15th. So I asked if she could call the manager over and the manager told me that the owner said no returns till June 15th. There are no signs in the store or on the receipt indicating this arbitrary date of June 15th. I have had no problem returning plants to Home Depot or items to Target etc. during this time-frame. I asked if she could call the owner because of the difficulty of my handicap. If I would have know ahead that June 15th was their return date believe me I would have waited. What horrible customer service, no apologies or anything. I just couldn't believe how rude the manager was to me. They would do nothing to help me out. I am just sick over this. IK really would give customer service 1 star. read more

We went around to just about every nursery and we're about to give up on finding healthy blue agave. This was our last stop and they had by far the healthiest plants we'd seen anywhere. The staff was knowledgeable and helpful. Could have saved a day of driving around town if we'd stopped here first. read more

This nursery is large (I read that it's 6 acres!!) and well-stocked with a great variety of healthy, beautiful plants. There is a lot to see here, and they seem to have anything you could want - a wide range of seeds, gardening tools and supplies, houseplants, lawn seed (just the organic seed with no fertilizers - this is hard to find and they have it at a great price!), many different kinds of fertilizers, herbs, veggie starts, pots and planters ranging from a very inexpensive biodegradable bamboo range to incredible large pieces of pottery (not as inexpensive, but lovely), an amazing variety of flowers, and a forest worth of trees. They even have a great selection of hummingbird feeders! The staff was knowledgeable and friendly, and helped me find everything I was looking for - at about 1/2 the price I expected to pay. It's a lovely place to just wander around, surrounded by beautiful plants, and dream about all the possibilities and things I want in my yard. I'll probably be back every weekend this summer! read more

This place has a big variety of house plants/outdoor plants but prices are insanely high. I purchased a fiddle leaf fig here and I quarantined it from my other plants when I brought it home. A few days later I noticed a ton of aphids under the leaves. I later found out on the 4th day of bringing it home, the roots were mush and rotted. I never watered it. After finding out I went back and told them about the situation and they refused to do anything about it but tell me to "let it dry out for a few weeks and it should be fine" The plant died of course thanks to root rot read more

I visit this place a few times a year, usually in response to an event they're holding, to hear someone talk about a topic I'm interested in. I don't recommend shopping here unless you are pretty much a plant expert yourself, because the staff here is not knowledgeable. First, if you can even find someone to help you, that person will tell you he/she doesn't really know much beyond what's on the plant tag. (So if you can read, don't bother to go looking for any personal help.) I found a plant where the info on the tag differed from the info on the label glued to the pot. Not one person in the store could tell which info was correct! Here's a recent experience: I was interested in purchasing some of the large rocks that formed part of an outdoor display. I asked an employee if these rocks were for sale, and if so, how to go about buying some. First, she didn't know anything about the displays, even their location (and there were only 3 of these on the premises!) and she didn't know about how to buy any of the items. Nor did she move an inch to figure out how to get info. Where was she stationed? At the CUSTOMER SERVICE desk. So this gives you an idea of what passes for customer service here. Other reviewers have reported on the return policy, and I agree with their comments. In short, don't bother to try to return anything. So, this is a good place to look for plants IF you know what you're doing in the garden, and can't find enough interesting specimens elsewhere. (Osuna's prices are also very high. Plantworld had a special sale on a plant that was 3 times the cost at Osuna.) Look around before you buy at Osuna. But, do go for their special functions with free hot dogs and lemonade, or to hear someone talk on a gardening subject that interests you. But beware of Osuna's (nonexistent) customer service, and higher than average prices. read more

Love to spend an hour here. They have EVERYTHING and at a reasonable price. My Santa Fe nursery is significantly more expensive and nowhere near as charming. read more

We came here after a disappointing visit to a certain native plant nursery on 4th St. That business' vaguely discriminatory signage regarding the presence of dogs was enough to make me wary of spending my money there but I didn't need to worry because their herb and vegetable selection was virtually non-existent! We visited Osuna Nursery last weekend and found it to be overflowing with healthy seedlings and saplings and loaded with a tremendous variety of seeds of all kinds! It was a little overwhelming at first because they also have seeds and gardening equipment and ornamental items and pottery and fountains and of course, plants and trees...whew. However, we picked up a packet of seeds, zoomed over to the greenhouse, and then became a little giddy with joy at all the choices. Want to grow organic habaneros? They got you. Native New Mexican chiles? They got you. Non-GMO Japanese eggplant? They---well,you know what's coming. I wanted to buy everything. Alas, space and time constraints meant that we walked away with a couple of chili plants (they have ghost pepper varietals!!), a couple of heirloom tomato plants, lemongrass (yay!), the aforementioned eggplant, cucumber, oregano, and a small trowel ($10: - 1 star, would not recommend this place for pricing on gardening equipment). The total came to roughly $70. I thought the plants and seeds were priced quite fairly, especially given the wide variety offered! I wish I had thought to ask if they carried any Thai chili plants! For those with customer service issues, I didn't personally have to ask for anything but another customer asked for peas and I heard the staff in the greenhouse radio in to ask if they had any in stock and for their location. I think there is a fairly high chance that we will be returning since we live down the road and we always want to support local businesses! read more

Mixed review: If you are in the market for trees; they have an impressive selection of well grown trees. Good luck finding the one you wanted! The plants are haphazardly arranged. The employees don't know where anything is or when things will be ordered. Osuna nursery has an amazing website that is never updated. Employees are confused when you ask for something the website showed in stock. Better organization and motivated workers would improve this place. read more

Terrible. Hardly anything tagged/priced. No one smiling, even though wearing masks. The people shopping, uppity as fuck. One older lady said "excuse me", because I was five feet away from her, and not six. Putting her arms outward in a pushing away motion. At check out too, Was asked did you find everything, I replied I couldn't find geraniums. At which the clerk said" there wasn't anything against the back wall?" To which I replied "I couldn't tell nothing is really labeled on the back there". The response I got was " well we were pretty weekend so..." Instead of actually trying to find it for me. Pretty awful experience. I thought it was gonna be a good one because I have never been there before and lived here all my life. Lowe's and Home Depot were a better experience than this. read more

This place is a rip off! They have the worst customer service and a shady return policy to boot! I tried to take a dead plant back which they refused because I bought it on a buy 2 get one free deal. Apparently that is considered 30% off which is a final sale per very small print at the bottom of the receipt. This is where they rip you off, they don't tell you this, nor do you read the receipt BEFORE you pay!! Several times I have been here and received horrible customer service. Once they had a table outside with a large sign claiming 50% off. So I picked up a plant only to get to the register to be told only the plants on the table not those surrounding the table. Just as well they were half dead anyway. I have been here many times and spent probably over a thousand dollars on plants and trees. I visit at least twice a month, but no more. I will find a place that actually wants my business. read more

I was ready for Spring annuals planting. I went to Osuna Nursery hoping to find petunias, not the tiny version called Supertunias but really Brachola. I was delighted to find a a couple flats of my favorite color. I got them home, rested them over night and started planting the next day. What a mess!! The petunias were long and leggy, were tangled together so tightly that I could not tell where one began and the other ended. I literally had to dump them in clusters and gently unwind the tangley mess. It took hours! The flats were $30 something, so a total of over $60. I babyed them like fragile chrystals. I planted what I could but, had to toss what amounted to almost a full flat. They looked great from the outside of of the trays but they were a nightmare on the inside. So disappointed, I won't go back. Someone there, a pro or plant specialist should have recognized that he plants were way overgrown and were either held too long in shipment, or the grower didn't care what they sent out. read more

We bought a tree there today. Had a smallish and uninteresting selection. Couldn't find anyone on the lot to help us. When we finally did, had some good help. However, the entire shopping experience was clouded with our checkout. It seems if you don't buy a bottle of unneeded chemicals (sugar water is much cheaper and likely better) along with your tree, they won't guarantee your tree at all. If you refuse to pay for chemicals, they take out a great big stamp and slam a message on your receipt saying as much. Well, when I look at that message, it says to me is, DON'T EVER SHOP THERE AGAIN! read more

Pricey. Good selection, lovely greenhouse I sneak into for a quick winter getaway! Great decor items. All their plants are alive and fresh. Staff always bustling about with big smiles and answers and support. Go, have fun, indulge and live green! read more

I was visiting Albuquerque this past week and stopped in this nursery to look around. Wow! What a place. They have an INCREDIBLE selection of all types of plants. I found some varieties of houseplants in the greenhouse that I haven't been able to find. And at a reasonable price. The best thing is the customer service - excellent. So unlike the nurseries in Tucson, where you can't get a person to even acknowledge you, never mind be polite. Every employee I dealt with was extremely nice & helpful. I look forward to my next trip up here and visiting this store again. read more