They are a complete joke, watched numerous people go ahead of my son while he was waiting with…read moresomething in his eye for 2 hours. There was no one there when we walked in and yet we waited 2 hours before being seen with something in his eye. Numerous people came in after us and went in before us. I get there is more important issues but damn 2 hours while the poor kid suffered. Im sure we all have had shit in our eyes it isnt a very good feeling let alone its irritating and annoying to top it off. Then they bring us in the back to be sat in a hallway. What a joke this place is I will travel to Syracuse before I ever step foot in this hospital again.

I notified the billing more than 5 months ago both verbally on the phone and on their statement of…read morechange of address. They called me stating i had a balence. I returned their call. They were sending to old address so i wasnt receiving notice. Then you get a final nasty phone call like its my fault and the reps rather argue than listen. Cant pay what you dont get notified for. I will not pay late charges and fees for YOUR error. Do your job or come up with a different solution. Patient does as you request and you drop the ball by not following thru.

Not pleased with the hospital at all. They sent a man home that still can't walk…read more He comes home and falls again for the 2nd time

The medical staff was very helpful and responsive to our emergency room visit, after paying our…read morebill in full and in a timely manner we received an updated billing that was substantially lower! We have repeatedly called for a refund over 6 months with promises of our refund and have not received it yet! This lack of service says that they have a problem with the financial support staff! The lesson is not to pay for at least 2-3 months after the first billing!

Recently I received an arterial transplant in my leg. The surgery was performed by Dr. Kahn…read more Everything went perfectly. Upon recovery I was treated like family from the doctors to the room cleaning crews. I could not have experienced better treatment. Saint Joseph's Hospital was truly amazing and I would recommend it to anyone needing medical assistance. Thank you all at Saint Joseph's Hospital for all you have done for me and God bless.

Absolutely terrible experience. Extremely rude nurses who do not care about their patients. I even…read moreescalated it to the nurse manager and she was just as rude and unhelpful as her nursing staff. Avoid at all costs, unless you have no choice like me and my dad.

The receptionist knows you by name. Maya is one of the best doctors , she listens, makes you feel…read morelike a person.

There is nothing urgent or caring about this place. You would be better off going to Well Now in…read moreCicero instead of making an appointment for a "spot in line" not you know.. an ACTUAL appointment. My sister waited 3 hours to be shoved into a room with no niceties and yelled at for being too loud when she was in pain and frustrated with the lack of care. These people make the emergency room look like a speedy trip.

The focus and dedication of the staff are truly amazing. From the first step in the hospital it was…read moreapparent that the staff was doing all they could with what they have, on a steadfast and focused course delivering care and expertise to those in need. The communication among the medical staff was clear and calm and to the point, which relayed confidence and care. The other hospital staff were super agile and friendly, which were both welcomed and appreciated. The medical staff was knowledgeable and confident. Parking in the garage was nice but the vehicle height had to be 7 ft or smaller (something like that) and I'm grateful our pickup truck made it in safely.

The emergency room at Saint Elizabeth's is beyond disgusting. It doesn't appear to be cleaned…read moreregularly. Staff is either consumed by their phones (security), uncaring, condescending, or worse. If you're headed to an ER, it's probably serious. It might be worth driving to the next closest emergency room. Seriously, the staff- from the entrance where the security guard doesn't look up from his phone, or the desk attendant who acts like you're bothering her. Once you get taken into the back, you will see how dirty the place seems to be. Nursing staff are rude or worse. Much worse. Go anywhere else but here.

Best game in town. This hospital is far superior in service compared to Samaritan. Night and day…read moredifference.

I went to Samaritan and was miss diagnosed. After three days my symptoms were progressively…read moreworse!! My daughter then told me to get in the car and took me to Carthage Area Hospital. The doctor immediately correctly diagnosed me and put me on the proper medications. Everyone who tended to me was very courteous and respectful. If I ever need a doctor in the future I will most assuredly take the drive to Carthage! Randy B.

Rome is a good hospital they do the best they can with what they have they have very good nurses…read moreand doctors and rome health I'm very sorry for everything I appoligse for my behaviors and issues towards you I appreciate your help towards trying to keep me calm thankyou for everything

Excellent staff and secure building. Valet parking is helpful as this place is huge…read more Bring your walking shoes, cane or your walker. The volunteers go above & beyond. Highly recommend all of Upstate Hospital services.

Save yourself some serious aggravation and money, and go somewhere else if you want competent ER…read morecare. I went there ONLY because it was Memorial day weekend, and my primary care doctor was not available and told me I should go there. Once there, the receptionist had the personality of a rotten potato. I was suffering from SEVERE, acute pain in my lower abdomen. After an hour of waiting, I was finally brought inside to triage. The young nurse was SUPER nice and efficient. It was all downhill from there. The young attending physician was chipper, but TOTALLY clueless as I explained my symptoms. After drawing blood, taking a urin sample, and running an ultrasound and a CT scan, I waited 6 hours for them to tell me they had no clue what was wrong with me and sent me home, without so much as one aspirin. Two days of extreme agony later, I passed a huge 9mm X 7mm kidney stone, that looked like it was made out of broken glass. The ER physician was incompetent, the "reading" physician that looked at my CT scans and didn't see a huge kidney stone blocking my urethra wasn't even at the hospital, he was in MICHIGAN! Total incompetence on the part of the ER "physicians", to the point I called the head of the ER department and he ADMITTED that "mistakes were made" that night". Upstate doesn't care about your well being, they only care about making money. Six hours in that ER, with NOT even a clue of what might be wrong with me, resulted in an itemized invoice for just over $10,000.00! The CT scan alone was $4932.00, and one bag of IV solution cost $1600.00. THIS is why everyone's insurance premiums are so ridiculously high.