Excellent staff and secure building. Valet parking is helpful as this place is huge. Bring your walking shoes, cane or your walker. The volunteers go above & beyond. Highly recommend all of Upstate Hospital services. read more

Want to know why security is so tight at this hospital? It's because of the pathetic and lack of timely care you receive and then pay through the soul for. My wife has Dementia/Alzheimer's. It's all in her records. Everything my wife has is documented through the Upstate system. I had an ambulance bring my wife in on 6/20/2026 because she was indicating she was in pain. I had already heard the nightmares of walking in to the ER and thought coming by ambulance would be more attentive to my wife's situation and for that part, I was right. While checking my wife in, I indicated numerous times that my wife has Dementia/Alzheimer's and cannot be left alone because she would be confused and frightened. What did they do? They put her into a room with FOUR(4) other patients with nothing but a thin curtain separating everyone and left her alone. I had a feeling that they left her alone and I was right and when I pressured them, they let me go sit with her. For the next 10 hours, I could not believe what my wife and I had to experience. Insane waiting times for everything. Hearing the other three patients problems and resolves. Hearing the other patients in pain. Hearing the other patients on their phones. Hearing what the other patients were playing on their phones to kill the egregious wait times. The loudness. The banging of walls and furniture being dragged from one place to another. Every sound that was to be heard left my wife thinking it something to do with her and the whole of it all was just blowing her mind. There was bits and pieces of medical trash on the floor everywhere. We were right outside the nursing station and it sounded more like a bar because the profanity and defamed talk about other patients left me completely in shock. After many, many hours of waiting my wife was finally getting tested. Bloodwork, CT scans, EKG scans, X-rays. When all was said and done, I reminded the nurse Darwin twice to please make sure to remove all the electrode connectors before discharging her to go home. Guess what I found when I got my wife home home? A body full of electrodes and tapings that were never removed, leaving me to have to do it myself. I will say that the staff and doctors were polite and courteous to our faces, albeit the experience as a whole was more like something out of a third world country. The outrageous prices and costs that come after this woeful experience does not justify anything whatsoever and that's why security is so tight in these places. Once you see the bill, you'll want to go in there and take things into your own hands. YOU are not getting what you pay so much money for out of your hard earned paychecks and your Gestapo styled taxes that are stolen from you. When the prices paid matches the experience occurred, then we will have nothing to gripe about. I'm embarrassed to say that I was born in this building when it was under the Community General Hospital flagship. Something has to give to justify the ways and means. I never thought I would say to stay away from all these hospitals unless it's absolutely necessary...but yes, stay away. read more

Save yourself some serious aggravation and money, and go somewhere else if you want competent ER care. I went there ONLY because it was Memorial day weekend, and my primary care doctor was not available and told me I should go there. Once there, the receptionist had the personality of a rotten potato. I was suffering from SEVERE, acute pain in my lower abdomen. After an hour of waiting, I was finally brought inside to triage. The young nurse was SUPER nice and efficient. It was all downhill from there. The young attending physician was chipper, but TOTALLY clueless as I explained my symptoms. After drawing blood, taking a urin sample, and running an ultrasound and a CT scan, I waited 6 hours for them to tell me they had no clue what was wrong with me and sent me home, without so much as one aspirin. Two days of extreme agony later, I passed a huge 9mm X 7mm kidney stone, that looked like it was made out of broken glass. The ER physician was incompetent, the "reading" physician that looked at my CT scans and didn't see a huge kidney stone blocking my urethra wasn't even at the hospital, he was in MICHIGAN! Total incompetence on the part of the ER "physicians", to the point I called the head of the ER department and he ADMITTED that "mistakes were made" that night". Upstate doesn't care about your well being, they only care about making money. Six hours in that ER, with NOT even a clue of what might be wrong with me, resulted in an itemized invoice for just over $10,000.00! The CT scan alone was $4932.00, and one bag of IV solution cost $1600.00. THIS is why everyone's insurance premiums are so ridiculously high. read more

Upstate Community Hospital - 9mm X 7mm kidney stone I passed, two days after ER "physicians couldn't find anything wrong with me. - Hospitals Near Me - Syracuse, New York

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To strict. ridiculous.... Came from out of town for a family member to have surgery. Visiting hours do not start until 10AM. Had to come a half hour early to get a place to park due to the few parking places available. Went through security search of all my personal belonging and intended to have a quick breakfast before heading up to our kids room. We were refused access to the hospital, so what was the point of rifling through my belongings? I know I will chose a different hospital in the future , maybe Strong Memorial In Rochester. read more

6.2 hrs in waiting room for possible aneurism. Was sent there by my neurologist after MRI results. immediately , the office PA said. Kudos to the ER PA and Nurse Ashley who got things rolling. Kudos to the ambulance people who transported me to the downtown Upstate. That's another review read more

I had to go to the emergency room in the early evening. I was assessed within minutes of my arrival, and given a room within an hour. The doctor and several nurses checked in on me frequently while waiting for tests, and I was offered medications to help my pain and discomfort in the meantime. Everyone was friendly and caring, and I felt listened to the entire time. When I was discharged the doctor spoke with me about next steps, including prescription medications and a referral to another doctor. Could not have had a better experience at such a stressful time. read more

How about START with signage. Second when it takes 20 minutes extra to find where my appointment REALLY is then standing in line for a badge. I do understand the importance of security. If my Dr and her staff were not so extremely pleasant I would consider going elsewhere. I worked at Upstate and among other things worked on signage. I see how it helped lessen anxiety and frustration. People I know who find out I worked there tell me how wonderful it was finding their way and how bright and cheery it is. IT DOES MAKE A DIFFERENCE!!! Please do something to improve how this place looks and getting signage that's accurate and readily seen. read more

Recently my sister in law was taken to the hospital. Our family back East was very concerned about her. I believe she had good care but getting through to the hospital was almost impossible. The people answering the phone are not friendly and we tried over a hour straight just to get in touch with the nursing station or her room. Each time we were hung up on. We never got through which is horrible when someone you love is ill. They need more people on the phone and teach them to be friendly. It was very stressful. She was there about three days and two days we couldn't get through at all. She did get out of the hospital so I assume they took good care of her. read more

What the heck happened to Community Hospital? I am so angry right now with our experience with this hospital. My 76 year old father fell, so we had to call an ambulance to take him to the hospital. We directed them to Community because we have always used this hospital and received great care. Well we have learned our lesson. He ended up having to stay in the ER for over 24 hours in pain, no food...just some crackers. He came in because he fell and they gave him a covid test..so of course that came back positive. The doctor that we thought we liked in the beginning, as soon as she saw he was positive wouldnt even come in the room, she yelled the result of his tests to us thru the door way. (the nurses on the other hand could careless..and for this we were very grateful) When they FINALLY got him a room...they were like sorry you cant go with him he has to be quarantined for TEN DAYS! Um what? What guideline was that? Even nurses if they test pos can be back at work in FIVE. So they put him in a room..wouldnt let us go or visit and LOCKED him in the room so he he couldnt go out in the hall. Nobody would call us back, and of course since he had "covid" it was all about the covid and never mind he fell and had issues from that they werent even paying attention too. It was a mess. Every time we talked to the "nurse" she would tell us that he could barely walk and they were giving him physical therapy. Then two days ago they decided to move him to Loretto to the rehab there. It was even WORSE there. Today my hub and i went and got him out AMA. I am so disgusted with the treatment and how far this hospital has gone down hill. When my dad was in there for over a month 6 - 7 years ago for endocarditis...they were AMAZING, so we had no quams in taking him there. We should never have let them even take him out of the ER and should have brought him home with us to recover. We THOUGHT we were doing the right thing as we SHOULD be able to trust a medical facility. Im here to tell you that you cant. We ended up with the experience from hell and my poor dad had to suffer thru it. He is home now and this will never happen ever again. Lesson learned. Too bad it had to be the hard way. Dont go to Community....its garbage. read more

absolutely fucking awful. dreadful. my poor friend went there and got misdiagnosed with bpd instead of autism (which she has documented as asd) and was tortured endlessly by doctors. shrinks are an fucking joke and don't believe anyone (especilly woc). my friend was lying in agony for hours and they made a psych consult instead of helping her physical disabilities not only that but called her slurs. will be going to the press about the horrible treatment and making sure they know this won't be tolerated. Herold was a fucking bitch to my friend who now is traumatized and hasn't eaten for days. hold people with medical "degrees" responsible. fuck this whole excuse for a hospital. but anyone who's chronically ill knows they would rather let everyone suffer. read more

My ex husband (we are still good friends) told me of his experience with ER on 3/1/2024. He came in via ambulance, showing signs consistent with his condition, which requires drugs, IV fluids, IV and oral meds in an acute care setting as trying to get over it without acute care as an inpatient is dangerous and potentially fatal. The ER staff would not admit him, kicked him out at 2 AM and said he didn't need that level of care. He suffered for five days, no meds, no supportive and adjunctive care. Thank god he is just now pulling through. This is a blatant example of patient dumping. Shame on them. Definitely he has standing for legal action, has all prior through present documentation. read more

Upstate Community hospital 5W for mental health is horrible. I got sent out of the hospital by a nurse practitioner Lisa without being prescribed my Sertraline or other mental health meds. read more

Doctors kept me waiting so long past my appointment time that I went home. Why can't they call and tell you to come later? Bloody awful system. read more

was told by an urgent care that I needed to rush to the er based on his findings. the doctor made a call to upstate community hospital er to let them know that I had to be seen as soon as I got there and gave a note to give them. on arrival I gave the note and explained what I was told yet have been waiting 2+ hours to be seen when a doctor has already stated I need to be admitted right away. terrible service and would not recommend for even the common cold read more

They don't deserve any stars...but was forced to pick one...Negative 5 stars...10 hours and still waiting never offered food and only gave him a sip of water I will NEVER GO BACK!!!!!! read more

Genuinely the worst hospital I've ever been to. I came in in extreme pain. My back and stomach where hurting and I came in off the ambulance screaming. I had to take my mask off because I felt like I was going to throw up. The nurse gave me an attitude about putting my mask on when I was feeling extremely sick. I have been waiting in triage for 7 hours and not one sign of help. They have not even looked at me. It took them 6 hours to even take my vitals. DO NOT GO TO THIS HOSPITAL. I'm angered by the lack of care they gave and the attitude that the staff has. Absurd. read more

Been here for hours and in so much pain I can't even explain!!! They have people on the floors laying down and the waiting is above capacit. Worst hospital I have ever been to in my entire life!!!! No one has answers no one cares.... Please do not ever come to this hospital in you are in need of help because they will not help you. read more

Do not have a baby in this hospital. They do not follow guidelines that most OBGYN's use. I pushed for 6 hours. I was never warned or informed how damaging this is to a woman's body. DO NOT LET ANYONE HAVE YOU PUSH THIS LONG! I'm 2 years postpartum still suffering pain. I've spent over $10,000 out of pocket for surgery, physical therapy and doctors appointments trying to repair the damage I suffered. I can't sue because they are a state hospital. You must file within 90 days to sue. Postpartum I was told for a year I would heal, give it time. I have not. My labor nurse "Susan" was a nurse from hell. She tried to hold me to the bed when I was pushing! She told me to be quiet constantly. I never screamed, only moaned. She complained about her hearing being damaged by yelling women. She was horrible and doesn't belong working with laboring women. They look nice and sleek but they do not run smooth. I was held in labor/ delivery for 8 hours post birth, not for my health but because of staffing issues. I had visitors, visit me in there with my blood still all over the floor. It was embarrassing. The bed in labor/delivery is slit in the middle it's not something you can sleep on! I slept maybe 3 hours in my almost 40 hour stay. If your newborn is awake all night after you pushed all day and labored the night before they don't help you. You may as well be home where you can be comfortable and have a helper come in. The toilet seat was busted in my bathroom. The hot water broke in the bathroom. I had some random guy wander in to check out the water issue while I was trying to nurse my newborn. They will lie and tell you you can move and choose your birthing position. I was held down on my back for hours. I was told to push when I had no urge to push. I asked to move and was told no. I never saw a birthing ball, birth stool or shower chair. I asked, I got nothing. I couldn't even get a heating pad. I told them my baby was stuck after 3 hours of pushing, they ignored me. The midwife I had, got up and walked out after I'd been pushing for 5 hours without saying a word. A few minutes later a man walked in. He didn't introduce himself, just walked between my legs to look! I asked who he was and why he was there. He ignored me as did the nurses in the room. The midwife came back, discussed with the man (doctor I eventually I found out) what the plan was without including me in my own care. Then they finally introduced him as a doctor. This was not an emergency! I still pushed 30-45 minutes after this! Any competent doctor would have done a C-section. Shame on this hospital. I will not be having more children because of the pain I live in and damage I suffered at upstate. I hope this doesn't happen to anyone else. I'm afraid it's common at upstate with the rude condescending response I got from them. This hospital failed to do a C-sections. I'm guessing to keep their figures low. Most women would like to avoid a C-section but not at the expense of our body, health and well-being. I've suffered depression since I figured out I'd never heal. I wish I'd given birth anywhere else. Please do not support this hospitals labor and delivery unit. I'd never wish what I'm suffering on my worst enemy. I filed a complaint with upstate. They responded with an insulting letter saying I needed physical therapy and claimed that pushing for 6 hours isn't a problem. They ignored that I did 6 months of pt through upstate bone and joint. Most OBGYNS won't have a woman push more than 3 hours because of the damage it causes. I was told that by multiple doctors postpartum. This hospital needs a serious review of practices, needs to learn what informed consent is and hire professional caring nurses, competent midwives and professional acting doctors. Please run from this labor delivery unit! read more

Came here to this hospital and the front desk receptionists was very friendly. He asked for my id and scanned it immediately into the system. That is a great way to keep track of who visits that patient. He said everyday that I come the label will change color and that's how they know when you came to see the patient. Nurses on the floor were friendly as well and answered all the questions and concerns we had. The parking was very economical as well. read more

I just have to reply, seeing that someone left one star because Community General Hospital in Syracuse has joined the Upstate University Hospital system recently. That is not necessarily a bad thing. For instance, my Upstate Medical School Professor Surgeon picked this hospital for my surgery and hospital stay. In July 2015 I had shoulder surgery at Community General Hospital, Syracuse, NY -- now a branch of Upstate University Hospital. I have other medical conditions, injuries and disabilities which could become complicated, and they weren't sure of the extent of surgery necessary on my shoulder, so my surgeon chose this location out of many possible operating rooms in the UH system. I stayed overnight in the hospital after the surgery. From the moment I set foot in the hospital to the moment I stepped out, I was treated with kindness, care and respect. They treated me like a Queen, only better. Community General's' social services and nursing actually addressed all my handicaps, conditions and needs and made sure I got services at home when I left. They gave me a beautiful new wooden cane fitted to my needs and showed me how to use it to get up and down stairs despite having one arm immobilized after surgery. I've had a lot of surgery in my life, and sports injuries when I was younger, and have never received such excellent care! To be honest, there are other small regional hospitals in upstate NY (often run "for profit") which don't even have social service departments, or quality control, or any consideration for patients and visitors. Other hospitals have administrators who don't care, and don't treat their staff well, and everybody forgets about patient care. I can tell that Community General is not that kind of hospital -- the hospital is adequately staffed, the employees look more satisfied or happy, and they appear to be on a mission to really show that they care about patients and want to contribute to a healing experience. Skip the gourmet coffee kiosks -- those are not necessary -- a caring environment wins hands down. I wish more hospitals were like this. It looks like Community General benefits from joining the UH system by having some of the best surgeons in the region, access to doctors who also teach medicine, and an updating of facilities and decor. Honestly, one of the nicest renovations of an old hospital building ever. At the same time they retained a lot of local neighborhood people who work there and are dedicated to the idea of making good health-care available and making people feel welcome. The neighborhood is in an older area of Syracuse with a very diverse but mostly minority community (minority in mainstream America) and close to the Onondaga Nation. I am an ethnic minority and I have sometimes found staff to be less caring or rude or dangerously neglectful even in big hospitals with supposedly great reputations. This hospital is what a hospital should be -- even if small and with older buildings. Also, they have one of the nicest mammogram centers in the entire State of NY, and some of the finest specialists have offices here. A little-known secret of Syracuse, NY. I highly recommend this hospital. read more

The Family Birth Center took great care of us, good nurses and doctors very attentive to needs.

Food in their cafeteria really is awful, both morning and afternoon meals really sucked. Expensive and not well presented, very confusing arrangement and displayed. Good luck folks read more

Had my daughter here on 9/15/16, the nurses were very attentive, sweet, caring and actually gave a damn! The midwives are very knowledgeable and make you feel comfortable and confident. Love this hospital!! read more

Seem to me daughter was seen in er no compassion to pt n pain got run around in er guess they don t care or maybe forgot y they went in to medical care in first place would n t go there n i work d for hospital for 20 yr s just ashamed to say that no one seems to care maybe it need to remember pt s right s so pick differant hospital to go to if u want compassion read more