The only way you'll be seen right away is if you're in an ambulance or an older person. The staff…read morecan be nice at times but other times they have a tendency to be neglectful and rude. The few times I've visited for myself or for other people the staff were all over the place. Nobody was on the same page. Each time the staff would come in with no real information and made no real attempt to inform the patient of any news updating them on their situation. I've waited in an almost completely empty emergency room before for over four hours with no information on when I'd be seen or how long the wait could possibly be. I just wish that this hospital had more updated systems and a more friendly and productive staff.

I have needed to go to the Oswego ER 3 times in the last 3 months - only because urgent care was…read morenot open at that time. Every time I was treated well by nursing and administrative staff and see that they have a lot to deal with, as every time I've been there has been police bringing in unruly people, some drunk, etc. They have a lot to deal with and do a great job! I was not so impressed with the doctor I saw on the first visit. He basically laughed at me wondering why I thought I might have a blood clot and then went on to laugh at me for taking vitamins and supplements and said I was wasting my money. Ummm...mind your own business? The second time I saw an NP, who was professional and took care of the issue. The third time a saw a PA who pretty much dismissed what I was there for and did not address the issue. Thankfully I was able to see my doctor shortly after that who did scan the area to see what was actually going on. So a mixed bag when it comes to doctors/NP's/PA's. It's not like I like to be at the ER late at night when I could be in bed at home. I went because I felt like I actually had an issue. Additionally, I'm self-pay. So if it was nothing I would obviously wait to see my doctor for $100 rather than go to the ER at least $1000 a pop every time I go.

I wouldnt go here. Its not how it used to be when I went there 5 years ago. Everyone changed…read more Sue W

This used to be a great place with good people and good doctors.Not anymore when i was taking care…read moreof my mom who was on hospice for cancer.I and my wife had to be their 24/7 ,changing her diapers,feeding her handing out med,just being their for her.So after she died i called to make an appointment with bunner st which i have been a patient for over 20 years for bi-polar and Schizophrenia and they said because i was 3 months late they droped me.He i am having voices in my head loud and bad depression shakes because my mom died and i had no lithuim for 2 months.It's a good thing my health dr at Dr ram was there to help me.Then i get a call from Bunner st AKA oswego mental health saying they have a list and my name was next on it.I was very upset and said why would i want to go to a place that just droped me in a time of need.So i explaned what they did to me before because she was new.She said sorry that it was policy,and said your policy should be people.And you've you guys are going by the wrong P,it's Profit. shane brockway

Came in today 10 minutes early for a pre-scheduled appointment and was cut in line while waiting…read more When I explained that I was already in line, I was told by staff that she had called the line cutter in and I proceeded to wait 10 more minutes.

Guy spent 5 minutes if that proscribed antibiotics for a sinus infection 5 days later and feeling…read moreworse I went to my regular doctor and ended up on much stronger medicine and steroids. then they never turned it in to my Health insurance and hit my bank account for over $300.00 after I was assured they would not. anywhere else but this place they dont even have a real doctor there.

Have been going there for a few years now. There is a "hello" the moment I walk in, and they check…read moreme in right away. Not only that, the wait time before I'm called in is VERY short. Want to say 15 mins is the longest I've ever waited. The doctor I see is Heather Gigon; she is amazing. You can tell she has a caring heart, and enjoys what she does. You can also tell she listens to you, and remembers some of the thing you say. Example: one appointment I went to, hadn't seen her in about 6 months. She asked me how I did on the 5K. Now how many doctors are actually going to keep up with something as small and trivial as a 5K?

Go to the ER on a Wednesday at 4pm. I was whisked in straight away and taken very good care of by…read moremy nurse and the attending PA. They were both very friendly, did a great job, and did their best to get me taken care of in short order. I was pleasantly surprised by my experience at the St. Joe's ER.

Absolutely terrible experience. Extremely rude nurses who do not care about their patients. I even…read moreescalated it to the nurse manager and she was just as rude and unhelpful as her nursing staff. Avoid at all costs, unless you have no choice like me and my dad.

Not pleased with the hospital at all. They sent a man home that still can't walk…read more He comes home and falls again for the 2nd time

The medical staff was very helpful and responsive to our emergency room visit, after paying our…read morebill in full and in a timely manner we received an updated billing that was substantially lower! We have repeatedly called for a refund over 6 months with promises of our refund and have not received it yet! This lack of service says that they have a problem with the financial support staff! The lesson is not to pay for at least 2-3 months after the first billing!

This is my second visit to this hospital in two years, once with my mother and once with my father…read more Each of my parents came for outpatient surgery. The preop and postop staff are unprofessional. Their overly loud personal and sometimes inappropriate conversations that take place feet away from patients are uncalled for. They are not great communicators with patients and family. After waiting three hours with no one communicating with us, I went to ask a question and was rudely responded to. The gen/med floor is not well maintained and not acceptably clean. The suction collection device mounted on the wall when my father was placed in his room was dirty. It had green chunks in it. That,alone, leads me to question the hygienic nature of the entire hospital. I have worked in hospitals for 20 years. I understand how hospitals work. I know what minimum standards are. And as a human being, I know what customer service is. This hospital is seriously lacking in basic customer service skills. I give the ER 5 stars for excellent customer service, efficiency, communication, compassion and sanitary conditions. The PACU staff I would give 0 stars.

My wife was admitted to the emergency room, with a broken hip…read more a nurse tried to take her blood twice and failed, got up and left the room, leaving on the table, 2 used syringes, 2 vials with some blood in it, plus the gauze pads with blood on them. 2 hours later another nurse came in took her vitals wrote them on a sticky pad and left the room with the finger clip on my wife's finger and the blood pressure wrap on her arm. someone came in to take a knee Xray and dropped the plate on her knee, where she has the broken hip. Will never go to this Hospital again. the emergency room, is in a way an emergency in itself, with people not doing their job and not committed to the safety of their patients

Take good care re of my husband and I. But they need to get slush off side walks almost fellread more

I'm telling y'all. go to a different hospital. my friend is 17 & pregnant. And everytime we come…read morehere, we they always take mad long. The waiting room is always hot. Not only that, but everytime we are here we are in the waiting room for 2-4 hours. Then when we finally get a room, we are still in there for hours. It's like the nurses and doctors are discriminating my friend from being a teen mom. The care is absolutely awful, they don't listen when something is really wrong. They also take a tremendous amount of time to do anything.