As of today, 4/19, I still have not received a call back from the owner (Pete). I have been…read morecalling for going on 4 weeks now and he refuses to call me back. Really impressed with how unresponsive and unprofessional this business is. Too bad for them that they lost out on my business in the future. Nice Job Mr. Rooter of Oswego County! Terrible and incompetent!!!!!

I am a property manager. I picked Mr. Rooter because I assume that the franchise name is a safe…read morebet. A tenant reported Monday night that the tub is back up and the toilet is not flushing. I called Mr. Rooter of Fulton to fix the problem Tuesday morning. With-in an hour, a plumber is there. The plumber calls me an hour after and told me that the problem is that he needed to snake the pipe. Before snaking the pipe, he had to unscrew tiles to get to the pipe. He asked for my payment information and I gave it to him (too trusting of an idiot that I am) without asking him for the price. After giving him the payment info, I asked him for the price. I was not provided with an estimate of the cost of the job before he started work. The bill came out to be $322.49 after tax for ONE HOUR's worth of work. I emailed and called Peter (the owner) and had no success in speaking with him directly. I was offered a $25 discount for the next job from one his employee that snaked the pipe.

We just bought this old house. The kitchen sink blocked up. My boyfriend hurt his back, trying to…read moreget the pipes apart. I called and they were here within the hour! The pipes are fixed, block is gone. And looking forward to having some plumbing work done after the holidays! I had called a couple other places, one didn't call back and the other said it would be another week! Thank you!

This is the third time I have used Yagers and they are amazing. The plumber went out of his way to…read moretry and fix our water heater, but unfortunately it couldn't be saved. I was really stressed out about how I was going to pay for a new one and get it installed. On a whim I called them and they let me put half down and allowed me to make payments. I will definitely use them again!!!

Pullen's failed to provide adequate technical skills or acceptable customer service when I dealt…read morewith them recently. They charged me $172 for a service call that did not help solve my problem, broke a valve that was not involved with the problem, and did not even give me a follow up call, as I requested. They sent a worker to investigate a shower leak who was unable to help in any way. He took apart the shower's temperature control valve and was unable to reassemble it correctly. Since he never tested it, I didn't know until later that he had broken it. When he left, I asked that the worker to discuss the original issue with his boss, who he said was more experienced, and give me a call. After a few days, I had discovered that the valve he worked on was not working and I had not gotten a call yet, so called to explain both problems. The lady who answered said she knew that the worker had discussed it with the boss and would remind him to call me. A week later I tried to call again, but the shop was closed for vacation. After another week, I tried again and finally got the boss. He apologized for the problem and seemed to vaguely remember the case, but did not offer to reduce the bill.

Dispatch and the technician were very professional and polite. The quote to install a basic new…read morewater heater was nearly twice the quote received from Home Depot. I'm certain the work would have been excellent; however, I was hoping to save with a local plumber. I would have appreciated being able to receive a ballpark estimate over the phone. They needed to have a technician look at the existing unit before an estimate could be given. After the technician spent 3 minutes looking at the unit and I declined the very expensive install, it was explained that there was a $70 fee for the visit. This is reasonable; however, if that had been disclosed ahead of time, I would have likely gone elsewhere.

The Plumber was responsive, accomodating, and knowledgeable. Joe was a pleasure to work with…read more Very caring and worked hard to restore my sump pump to working order. I would use them again in a heartbeat and in fact, did when the pilot light on my hot water heater would not light. He also offered great solutions to avoid having water in my basement again.

100% Positive ! , This company meets the mark. From first contact to completion. Best…read moreDescription is - an understanding, courteous attitude combined with well seasoned experience and efficiency. Every person in this company treated me the right way. Phil & Dennis Thank You! For restoring water to my home. Thank You for what you do and Thank you for doing it So Well.

Extremely impressed with the work and the equipment. Called in the AM with a very slowing draining…read moresewer and Phill called me back early afternoon and arrived 30 minutes later. Took Phil just over an hour to clear the clog. He gave me the option to have him stop or continue and snake and clean out all the issues in the sewer line. Phil expressed how bad the sewer condition was in as we didn't think it was ever cleaned in the 97 years our home has been here. Decided to have him continue cleaning the line and then flush it for one final step to remove all the residue. Excellent work and would highly recommend.

Great work and wonderful customer service! We had them out to replace our outside hose spigot as…read moreit was leaking. We had to move it due to code rather than replace it and they moved it where we wanted it and saved us money by coming up with a better solution than we had in mind! The technicians were on time, took care to keep our house clean during the work, fast and professional. They walked me through all of the work done when finished and showed me how the new spigot and shut off worked. Fast response, great work, and responsive customer service! Cannot say enough good things! :)

These guys are con artists. Tried getting my girlfriend in central square for 5k, another plumber…read morecharged us 600 and did the job right. Wait until you send her that "bill for your estimate" I'll have a lawyer and certified mail at your business same day. This is a dishonest, deceptive business.