My heartfelt thanks go to Dr. Jaydel Rayne. She is incredibly attentive and empathetic, truly…read moreembodying the highest calling of her profession. Her actions, alongside those of Jade and Janet, played a crucial role in saving my life. Dr. Rayne is the only doctor I have ever met whom I trust implicitly; in fact, I followed her from her previous location because finding someone you can truly open up to is so rare. I also want to recognize Jade and Janet, who were my first points of contact. Their patience is truly remarkable, and they showed genuine concern, compassion, and consideration during an incredibly difficult time. As the frontline of the practice, they hold the line with such grace and professionalism. To this incredible team: You have done more than just provide medical care; you have provided a sanctuary of safety and kindness. In a world where it is often hard to find people who truly care, you have been my North Star. Thank you for not just doing your jobs, but for doing them with your whole hearts.

If I could give zero stars, I would. The staff here are…read morecompletely unempathetic and respond like scripted robots rather than real people addressing genuine concerns. Trying to reach upper management is pointless--calls are never returned, and the corporate number provides no answers. Their providers are dishonest and unhelpful. This place feels like nothing more than a money grab, focused solely on pushing more and more medication instead of addressing real issues or listening to patients' needs. If I were in a truly dark place, this facility would have pushed me further over the edge rather than helping me out of it. They show no genuine care or compassion for their patients. The moment you raise valid questions or concerns, they label you as noncompliant, discharge you, and use it to cover themselves. It's deeply disheartening that people working in mental health could be so unconcerned about the wellbeing of those they're supposed to help. I do not recommend this place to anyone.I

Overall negative experience with EliteDNA. Firstly, I tried teletherapy through them only for the…read moretherapist to tell me to look at things from my abuser's perspective. Any sane place would fire that person on the spot. Secondly, I went for psychiatry and medication. Things started well with LISA CLOUTIER until relatively recently where things didn't seem to be noted in my chart and I would constantly have to reiterate each appointment. She would also frequently recommend outside treatments and then have zero knowledge of the workings of said things she was referring like Spravato, TMS, and ECT. She was weirdly pushy about trying to get me to do ECT. The final nail in the coffin is when LISA CLOUTIER couldn't discern a urinalysis test from a blood test. Their patient portal was also poorly engaged with where anything outside of a prescription refill warrants a billable appointment. That's convenient. EDIT: Don't bother calling the number they list. The person answering is extremely combative and will more than likely write you off as another crazy person in this field. They also told me they have discussed my case with regional supervisors and was told I would be a better fit elsewhere but didn't find out until this call. Here's what you can do instead: File a complaint with the Florida Attorney General and the Better Business Bureau. You can also file a complaint with the Florida Department of Health if you feel like doing so. Remember your medical rights. Supervisors and Regionals may run places like this but their are greater entities than them that they have to answer to. If you're looking to report a particular nurse practitioner you can also lookup their NPI number

I had a great experience with Elite DNA. I was able to schedule an appointment easily and they…read moreaddressed all my concerns. Having telehealth appointments is so beneficial for my busy schedule. I would highly recommend

I've received great care from Elite DNA. Both my Psychiatrist, Oscar and Licensed Therapist, Mary…read moreBeth are wonderful to work with. And the office staff is excellent as well. Highly recommend.

HORRIBLE you wait 7 hours on hold!! You can't cancel an appointment! You can't contact them! They…read moredon't answer their phones!! Unacceptable WAY to run business!! This needs to improve! Totally disrespects peoples time!! You will need therapy from having to deal with it sadly!!! They need to fix this ASAP!!

If I could give this practice zero stars I would. They have the most unprofessional, rude and…read moreincompetent scheduler or receptionist, who knows who she is...She refused to give me her name and when called out on her lies and unprofessional behavior, she hung up on me and accused me of being rude. I have been dealing with the doctor's office in Ruskin and it's the same sad situation. They claim that they call when they don't. They schedule appointments and then cancel them without your knowledge. When confronted, they change their stories and try to backtrack. I have requested a call from a supervisor and have left a message for their corporate compliance department. We will see if they will bother to call me back. Stay away from these people. I cannot believe that this is the way they allow themselves to conduct themselves. Rude, disrespectful, unprofessional. I told her that she was being unprofessional and explained to her that my job requires me to deal with medical provides on daily basis and that she was being unprofessional. In response, she has an audacity to say that I must be rude to them as well. The nerve! Save your sanity, time and money and go to a legitimate practice that will treat you with courtesy, compassion and respect.

much nicer and cleaner than the port Richie location. Everyone I've worked with has been very nice…read moreand polite and made the process of getting on medication, and finding a therapist that I vibed with super easy. I was honestly very surprised to see their negavtive reviews as that has not been my experience at all during the last 3 months that I've been going. They are very flexible with scheduling and can switch my appointments to virtual at the last minute if I have a scheduling conflict. I will be going here as long as I need mental health services!

I had a really disappointing experience with this practice when trying to get my ADHD medication. I…read morespent almost three months requesting a specific medication that I know I don't feel any side effects with, only to be told that I had to try five other brands first before they could prescribe anything "fast‑acting." I found out today from my insurance provider that this wasn't true at all and it could be authorized without preauthorization use of trying other brands first and that my VA doctors had no issues prescribing that. I Never had to go through the trials and tribulations of slow acting drugs that gave me terrible withdraws. Whether its because this is a major big brand practice and has deals with certain big pharmaceutical companies to prescribe specific medications or for other reasons of the doctors being specific on what they have to recommend, the experience was expensive, frustrating, extremely misleading and unhealthy for the withdraws to not lead anywhere. highly do Not recommended and would conduct further research and choosing any other providers in the area besides them.

Found this place by chance to get help with severe ptsd. Found a great therapist. I love that the…read moreappts are via zoom, so healing in the comfort of your own space is a definite bonus. My therapist truly listens and helps me work through past traumas without added stress. Highly recommend!

Terrible, their system for virtual visits shuts you out then they charge you because of it and if…read moreyou don't pay even tho is wasn't your fault they won't let you get the needed services

McKenzie is a caring and compassionate woman she truly cares about each and every single person she…read moretouches!

Person I talked to was young in training and great. Electronics were delayed 30 minutes not good.read more

I am very grateful that they helped me with my little girl. As a parent I always knew my daughter…read morewas a bit hyperactive; but anytime I would ask pediatricians they would tell me that it was completely normal and nothing wrong. Until my child turned 6 and started experiencing anxiety at school; my child's grades have always been outstanding my only issue was that after finishing her work she would hide to get away from the other children. I finally was introduced to Elite DNA and my child & I had an appointment relatively soon thru Skype. The psychiatrist was able to diagnose her based on the symptoms and what she was visually noticing during our call. As a parent I was devastated (Cried and All) but deep down I always knew. If you as a parent or guardian feel that your child needs help please reach out; don't allow them to be the best human being possible. I hope my review could help at least one person out there. Best of luck to you and yours! You got this!!!! My only negative feedback about Elite DNA is sometimes the appointments can be far out (Dates are booked well in advance, at least for pediatrics), and getting a specific person on the phone can be a bit frustrating at times. Overall I would recommend their practice!