Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave bad reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - yes of course y'all are bffs & will back each other up. Still think dallan would've handled it better. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldnt have lost the case. Policy is not law. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated the points we spoke about via email over the phone, not to rehash anything, but to have it all in writing for the case. i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.

I was hesitant about finding a new hair stylist since I am new to this area. But I wanted to let…read moreeveryone know that Emery is exceptional. She did what I asked her. And took her time. I will definitely will be back.

Blond foil with brown roots. I am very picky when it comes to my hair. Hanh is amazing!…read moreI love my hair more than ever, and I will continue going to Hair elegance. The atmosphere in the salon was cozy and relaxing. P.Cook

By far the best haircut and salon experience I've had in a very long time. Irene was fantastic at…read morehelping me come up with a game plan, and she executed it perfectly. I also got the scalp treatment, which I highly recommend. Can't wait to come back here for my next haircut next time I'm in town.

Being a guest at Amanda Moncur Salon, and a longtime client of Amanda's, I'm always amazed at how…read moremuch I love the outcome of each appointment. My newest set of extensions, Bellami piano key wefts, are giving me everything. It's the best of both worlds- color and dimension of I-tips with the stability of wefts. Loooving it!!

I love my haircut and really enjoyed the experience. Looking forward to going back and getting…read morecolor done in 5 weeks.

I called to make an appointment and they weren't friendly. If they aren't friendly on on the phone…read morethen they probably will not be friendly in person or to my hair. How unfortunate.

I had a GREAT first-time experience with Natalie. She did a fabulous job on my fine hair, trimming…read morethe ends so everything looks neat and fell into place, FINALLY. I needed help with a thinning hairline, she explained many options and confirmed that we were going in the right direction for my lack-luster hair. Thank you Natalie for giving me some hope, this has been such a struggle for me, then I found YOU! I cannot wait to return for my next appointment!

I always have a great experience when I come to Twisted Loxx! My hairstylist Marissa was amazing…read moreand she did a fantastic job! I can tell she's a professional and she took really great care of my hair! The haircut and style was exactly what I wanted :) will for sure be coming again!!

I came here for a haircut because I was going to a wedding, Judy got me in on short notice and when…read moreI showed up I was the only person there. The cut was amazing and the best I've had in a long time and she was super friendly, clearly cared because she stopped multiple time to clarify what I wanted. I couldn't be happier and if I am back in town I will be back!

I've been to this place a few times and each time Miguel does an amazing job transforming my look…read more He knows what suits a person's look. If I was rating this place on his services, it would definitely be a 5 star spot. The only concern (pretty big one) I have with this place is the fact that customers are not required to wear a mask, nor the employees. Not a safe decision for anyone during COVID. Wear a mask people.

I have attempted to contact this salon, however, there seems to be 3-4 phone number advertised. I…read morehave called at least 3, if not all 4. Recording was unprofessional, convoluted, too fast. Etc. The 2nd number called; the recording was a woman's voice who spoke so low, and the message so fast, I could not hear nor understand this message. The 3rd phone number was answered by a child. I could hear talking in the background, but no one even attempting to speak, and finally they hung up laughing. I would be interested in finding out why these phone numbers advertised do not work. The reviews are from 2017, 2020, 2021 etc. Previously, this was a very good Salon. What's the story? Sure makes me distrust the internet.

Assuming it was close to 4th of July weekend. Called Thursday for hair appointment...no one has…read morecalled

I'm usually against having my hair cut short, but I left it in the hands of Rebekah. She did a…read morewonderful job! It looks so good, and I'm very happy with the results. The vibe is immaculate. Very chill girls place

I've loved my experiences at Priority Salon! I loved being able to search on their site and find a…read morestylist that I thought I would vibe well with (they had photos and descriptions available). I picked who I thought would be the best one for my needs, and I was so right! Savanna has not only become my fav stylist, but also my friend! I appreciate someone who listens to my wants/needs, and makes me feel comfortable enough to express concerns/things I want to change! I will 100% continue to come here for any trim, color, wash, and everything in between!