My brother was in the rehab. center. He really liked the care he received and the staff. The problem we have been dealing with is with the billing department. My brother is owed a refund and for 6 months we have been trying to get this refund. It's one excuse after another and we are still waiting for the refund. read more

wish i could leave a lower score. i was sent there after fracturing my right femur (thigh bone). henry ford hospital would not release me until i agreed to go to rehab even though my dearest spouse already prepared everything at home. i'll start with a few good things: food was pretty tasty, especially for hospital-quality meals. many - NOT ALL - of the certified nursing assistant (CNA) staff - were INCREDIBLY kind, caring, and professional. CNA MINDY was OUTSTANDING. but, as to the advertised "serene" environment for recovery highlighted in their ads: NO. first night there, it sounded like the occupants across the hall were having a geriatric camp-out with LOUD laughter, singing, etc. until one or two in the morning. next morning, one of those "campers" went up and down the hallway calling out WAKEY-WAKEY at about 06:00. at a time when i should have been resting and healing, i was lucky if i slept an hour that night. next night, after almost no sleep, a different CNA woke me just before 05:00 "just in case" i needed to use the rest room. right then, i didn't need to, but the suggestion made me need to go. i called out to the aid who woke me but she just continued out the door and NO RESPONSE to the call button. i wasn't supposed to leave the bed without assistance but had no choice. my final night there, which, i will admit was a holiday with staffing likely difficult, there was SO much commotion that i had to telephone the director of nursing to request help for the TWO CNAs on duty for the entire section. the director might not have taken a late-night customer call seriously but i think she could hear all of the shouting and expletives in the background during my call. "serene" environment for recovery? NO. i could go on and on (and on and on) but i'll suffice to say that, after three days, i called my husband to get me the h#ll out of there. oh, and one further thing: over the past couple days, we've received multiple robo-calls from vista trying to convince us that we should consider them for our future care needs. NOT GOING TO HAPPEN. and, as said at the start of this: wish i could give vista a score less than one. read more

Worst food imaginable; high cholesterol, high salt , high carbs and tastes worse than it looks . Addressing the issue with management seems to be falling on deaf ears. It's almost as if they're trying to encourage the residents to die sooner because of poor nutrition . Nurses also screwed up my friend's medication on three different occasions. On a positive note the ​ CNAs are very sweet . They advertise luxury living, which it definitely isnt. read more

My Mom was placed in Trellis Gardens Memory Care. Things were ok until the New Memory Care director took over and that's when the abuse started. She gets nervous when it's shower time and bathroom time and gets adjusted. So instead of being compassionate and understanding they shipped her out in an ambulance like 8 times in the mouth of December 2024. It was extremely upsetting for her being in the ER drawing blood and what not. The ER would always send her right back after 5hrs of observation saying she's fine just suffering from Alzheimer's. Then VGV served this 85 year old 4'11" frail old lady with Eviction papers that said in short you have 30 days to get the heck out! Can you believe the incompetence of this new director? She obviously has a cast iron heart... read more

i have worked at this facility recently and i wouldnt dare recommend anyone else to work there. the way the staff treats each other is insane, and there is no real team work. all of the managers are in the same office and never solves any issues. they have favoritism, and mandation is at an all time high. run! read more

If your loved one goes here, make sure you say your goodbyes. Quickly. If they need help with anything, forget it. The staff would rather let them lay there and die than do their job. read more

Have visited this facility twice and have fallen in love with the place and the staff! All the residents appear to love the place as well. Trying to get my Mom to go here and enjoy herself around fun and friendly people. I hope we can help her see the positives and move here! read more

My parents lived there for about twenty years until they passed. They always received professional, compassionate care. I'd give ten stars if I could. read more

My Father has been at Vista Grande and Trellis Garden for a while now, and myself and my siblings have spent many days and nights there, so I feel we are in a good position to evaluate the care and conditions there. In general, the people there a caring bunch, but there is not enough staff, too much turnover, and they are not well enough trained to provide a premium level of care. My Dad began his stay at Vista Grande. That experience went well. The accommodations for his needs by the staff were excellent. The facility and the services well met his needs. The food options were many and varied, and the food quality was good. Later Father moved into Trellis Gardens due to declining health, and the need for more attentive care. That experience has not been as positive, and in many cases quite worrisome. First is the food. Trellis food is not prepared in the Trellis wings, and can run from OK to awful. Residents are supposed to have a choice of 2 menu items for each meal, with various standardized options. In practice, the residents don't always get to make a choice or their choice may not be available. The food is generally flavorless and overcooked. That said, the desserts are good. Meds. A major concern is the attention to meds distributed to residents at Trellis. We have seen too many incidents where meds are dispensed incorrectly. Sometimes meds are double dosed, we have seen residents meds given to the wrong resident, some times meds are missed. There is apparently no system for reordering meds in a timely manner, so our family orders Dad's meds so that they don't run out. Vista Grande has recently fired most of the nurses that dispensed meds, and they are now dispensed by less trained staff, which is even more worrisome. Fortunately Dad does not require injections, as untrained staff is now responsible for insulin injections. Laundry. We have labeled EVERY item of Dad's (clothes, linens, etc.) to try and assure his laundry returns when laundered. Nevertheless, items get lost, and other residents items end up in Dad's apartment. Care. By and Large the resident assistants (RA's) are friendly and caring. However, there is persistent turnover and even when at full staffing are still understaffed for the workload. Mornings and evenings are worse as the overloaded RA's try to get all the residents up and dressed for breakfast, and bathed and dressed for bed. All residents wear call buttons for attention. Response times are purported to be 5 minutes or less. Our experience is that 5 minute responses are rare, and sometimes can be over 30 minutes. Cleanliness. The staff is responsible for cleaning apartments and changing linens. This can be haphazard. Sometimes linens are not changed on schedule, and apartment cleaning is not done to a very high standard, carpets are only cleaned in traffic areas, dusting is not very comprehensive, and bath rooms are only spot cleaned. Emergency prep. Do not take an apartment on the 3rd floor. The inability to escape in an emergency is almost guaranteed. There is only one escape wheelchair, and as far as we know none of the RA's have been trained in its use. In conclusion it is conventional wisdom that Vista Grande/Trellis Gardens is one of the best retirement communities in the area. That may be the case, but they have a long way to go to brag about unambiguously high quality care. We have brought all of these items discussed here to the attention of management at all levels of the Vista Grande organization. No apparent progress has been made to satisfy the shortcomings. read more

My father and his wife chose to retire at Vista Grand Villa which has been a wonderful experience. They live in a carriage house so they have the comfort of their own home with the security of the additional services if their health needs require it. Our family usually gathers at Vista for holidays and enjoy the buffet provided by the Vista staff which makes for a relaxing time with no cooking/clean-up, just the chance to enjoy time with everyone. The staff I have met are supportive and caring to the residents. read more

I have been a resident here for nineteen years and this most definitely is the place for me. The care level here is beyond what I could ask for, with the nurses and campus care being as responsive as possible. This place feels like home, some say it feels like a party here all the time! read more

Had my mother in law in for respite care while we were on vacation - she fell while in their care (which is fine, we understand elderly people fall)...but trying to get information as to what happened - forget it...I could not get anyone to respond to me for days...I asked for the incident report...they said they could not share that information. After more bugging...finally, a nurse called me and was very vague about what happened - so I guess we will never know for sure. After the fall, Vista had her taken to the hospital by ambulance - when we returned from vacation and found out what happened, we called to find out if her belongings were still there and were told they were and we could pick them up "whenever it was convenient for us? - which we did a couple of days later - and we were charged FULL RATE for those days that her belongings were there - we were told that because her belongings were in the room, it was the same as her being there so we had to pay respite care/food preparation for days she was not there. Had they told us that when we called, we would have picked her things up THAT day, all we were told was to pick them up when convenient - so, while it was convenient for them for us to leave them there, it cost us $500! I am thankful that we did not wait a week...totally ridiculous. read more

Director of nursuring (KELLEY?) perhaps passed nurses training, but definitely needs a lesson in public relations. Doesn't know how to return phone calls! read more