I gave Lane Funeral Home 1 star because I can't give 0. THEY PUT MY MOTHER'S ASHES INTO A MENTOS…read moreCONTAINER. That's not all they did, but it was the worst thing. I would have given them 3 stars out of 5 before they put my mom's ashes into a Mentos container to turn over to my sister. I would have started at the beginning, but you might have not read the most egregious thing they did. At our first meeting, I was told to give her 24 hours to post the obituary. We met on Thursday at 12:30, so I expected to see it on Friday afternoon. Nothing was posted on Friday and then on Saturday I sent a minor change to the obituary, just changing where the repass would take place. Nothing was posted on the weekend. I called the funeral home on Monday 3 times to find out what's happening, but only reached the answering service. I never received a call back. The obituary was posted on Tuesday, but the picture was left off and the last paragraph was changed. The last paragraph said to make a donation to a certain place in lieu of sending flowers. They took out my last paragraph and added their directions to their online "sympathy store". I was getting angry at this point. I tried calling the funeral home again and reached the answering service. I have one of the employees' cell phone numbers, but I had been trying to not use it (out of respect for a comment she made during our first meeting). I called her and got nothing but excuses and lies. She said that since we weren't having our funeral service until a week after our meeting, that they would not post the obituary until 2 days prior, because most people forget. She said that most people have their funeral within 2 days of their loved one's passing... This is an outright lie. I raised my voice and got a bit ugly at this point. Things were mostly fixed shortly after that. She claimed that the blurb about their store had to be at the end of all of the obituaries due to the website settings, so she posted my paragraph before that, but it no longer had a link to the site. I was ok at that point. The funeral happened as it was supposed to. My mother was cremated. We were asked how we would like the ashes at the initial meeting. We said that we would like to have 4 small portions set aside into separate containers for family members who would like to keep them or make keepsakes out of them. We didn't have an urn yet, so we knew that we would be getting the main portion of ashes in a box initially. When my sister picked up the cremains, there was a box with a proper label on it and 4 other containers in a zip lock bag. One of the containers was a Mentos container. My sister sent me the picture of the bag and its contents, but I didn't understand what I was looking at. Why was there a breath mint container in with Mom's ashes? HER ASHES WERE IN THE FUCKING MENTOS CONTAINER!!! Why would you not postpone the meeting until you can get a 4th container? The utter lack of professionalism and empathy disgusts me more and more. Most of my family was laid to rest via Lane Funeral Home, but I hope anyone who reads this decides to go with another option. There are plenty of others. Don't let them do this to you and your loved ones.

Most inhumane people I have ever met. They do not return calls and they gave all my mother's ashes…read moreto a non family member!! when I spoke with them they were rude and didn't even give there condolences.

purchased a head stone when my wife passed away about 5 years ago. Never really new much about them…read moreSo now 5 years later it is very bad. And you can t even read what it said on the stone Very poor quality stone at a very high price. Called the store. And they want me to pay to fix it So much for customer service I guess once they got your money. They don t care to no you So be aware before you buy and shop around before you pay Your suppose to do this once and last a life time with no issues. Haha lol. Not with this company so be a smart shopper. And invest your money wisely I was taken advantage of at a very bad time in life when your burying a loved one. Even in death there are companies who take advantage of people This is supposed to be to be your workmanship of your company

installed wrong engraving and no resolution after 5 months, still waiting for responseread more

I don't know if anyone actually says, "Grandma died, we need a funeral home. I'll go check Yelp."…read moreBut...if anyone does, here you go. My sister was faced with the sad task of making our elderly aunt's funeral arrangements. When my aunt's friend passed away several years ago, the arrangements were through Rhoney, and my aunt was impressed enough that she told us to use Rhoney when it was her time. So, my sister did. The staff was helpful, compassionate, not overbearing or obtrusive. I know funerals are expensive, but I feel that the prices were fair. If you have to deal with a funeral home, it's going to be a sad experience, obviously. But under the circumstances, this experience was as positive as it could be.

There are few businesses I can say I trust as deeply as Essentials Cremation and Burial Services…read moreInc. Since 2018, they have helped my family and many people I have referred navigate some of life's hardest moments. What stands out most is that the compassion isn't limited to one or two exceptional staff members. Every person who answers the phone, greets you, or helps with arrangements makes you feel heard, respected, and understood. Their knowledge, patience, and genuine empathy provide comfort when it is needed most. They always put people first and money second, ensuring families receive the support they need without feeling pressured. Although no one wants to find themselves needing these services, I can confidently say I have recommended, utilized, and trusted Essentials time and again, and I will continue to do so. For pre-planning or immediate needs, you can trust your loved ones, your plans, and yourself with the caring teams at their Niagara Falls and Welland locations.

We can not begin to express our sincere gratitude for Krystal and staff at Essentials (Niagara…read moreFalls). Dealing with the most difficult of situations for our family was made so much easier. The amount of detail, respect, consideration and kindness we experienced was truly exceptional. We would not have been able to navigate any part of our loss without them. Our family was made to feel like family and communicated with every step of the way. Even at graveside every detail was handled. Truly amazing.

Thank you Andy for taking care of my Dad who passed away one month ago. This was unexpected and…read morearrangements weren't made ahead of time. This was our immediate family's first time dealing with making arrangements and we're glad we chose Prudden & Kandt. Andy was very professional, kind, reliable and efficient. We couldn't have been more satisfied with the quality of service we received, so much so that my Mom wants the same for when she passes; a huge compliment to Andy. Thank you for providing superior service when we had no idea where to turn or where to begin.

A huge thank you to the staff at Prudden and Kandt. We recently used all of their services for my…read moregrandmother who passed away at the age of 97. Our main point of contact was Andy, who was courteous, timely, and professional. My grandmother looked absolutely beautiful and even years younger, with all the details we had requested carried out exactly to our wishes. On the day of the viewing, the staff was nowhere in sight, which left us free to spend all our time with our loved ones. We appreciated the fact that they were still behind-the-scenes. The funeral home was comfortable and clean, with plenty of space for our guests. I'm very glad we chose Prudden and Kandt. Thank you again!

If you want to be yelled at and made to cry just because you wanted the pastor to read a eulogy…read morethat you wrote for your loved one- then this is the place for you, If you want to be called controlling and emotional and threatened while grieving your loved one- then this is the place for you! If you want to hear inappropriate and unprofessional comments made about your family members while the owner sits idly by- then this is the place for you! This all happened to me in August 2025. We had to remove our family member from DuBois funeral home and move him to MJ ColuccI & Son funeral chapel where we received kindness, compassion, professionalism and no one yelled at me! And they read my eulogy, scriptures and poems with kindness and respect. Please be warned the owner and "pastor" at DuBois funeral home have lost their compassion and need to retire. Please do not go there alone for any meetings and be very careful- this place is not safe and you could be traumatized further at your worst time of grieving.