We have several family members buried at Elm Lawn including my infant son. The staff, including…read moreAndrea, have been exceptional. Since we live out of state the staff includes us in the mailings for the floral arrangements at various times of the year. They make sure every little detail is taken care of in our absence. That includes placing the arrangements at all the graves and then taking pictures of them and sending them to us! Not many cemeteries would do that. They have always been professional,trustworthy, and caring. We can't praise the Elm Lawn staff and maintenance crew enough. For us and our family they have gone above and beyond anything we could have imagined. Thank you Elm Lawn for everything you have done and continue to do in honoring our loved ones in your care. We greatly appreciate it. Christine Rice

Much later I got a certified letter from them semi-apologizing. They claimed they mailed me the…read moreletter regular mail (lie). I never had problems getting any of my mail. He also stated about Andrea's sales pitch-that she was trying to ensure I had a spot by my parents. Again, I told Andrea I sold my plot there to my aunt, and that I was pre-arranged elsewhere. Obviously the woman has a hard time listening or processing the English language.

Clearly coming here means someone has died. Sigh…read more But, it's a nice space and can accommodate large or small gatherings. Very easy drop off spot in front, parking on the side and in back. On Delaware in Kenmore.

All aspects of our mother's funeral were handled smoothly, easily, and with beauty. We are highly…read moreimpressed with their professionalism, competence and compassion. Five stars in every respect.

My family began using Amherst Memorial Chapel in 2006 when Leon Komm was the proprietor. His…read morehandling of my grandmother's funeral and the reinterment of my grandfather was beyond reproach. He was kind, compassionate, and caring every step of the way. Fast forward to 2022, when my mother passed away, and then later that same year, my father. By that time, Leon had retired and Mitch Steinhorn had purchased the business. Mitch handled both my mother's and father's arrangements with the same grace, professionalism, and compassion our family had experienced for years. Four years later, when my aunt passed away, we once again turned to Amherst Memorial Chapel. Once again, Mitch guided our family through a difficult time with kindness, dignity, and genuine compassion. Our family is deeply grateful for the consistent care and support we have received over the years.

Mitch and staff were extremely helpful and compassionate during our time of need. They offered us…read morecomfort and peace of mind during a difficult time.

A strange thing to review I'm sure, but my experience with this funeral home was about as good as…read moreyou could expect for a difficult situation. The workers were accommodating for anyone to speak up, come early for private viewing and plenty of water and tissues readily available for public use. The viewing room we were in was rather small but perfect for the small family crowd we had. I appreciated having a somewhat private room across the hall for those moments where you need a minute to be alone. The parking lot was small and became a bit of an issue during peak times. Also, because it's on the corner of several main roads, it's easy to pass if you aren't familiar with the area or to get lost in the tops plaza behind it.

I cannot speak to what location the other reviewers were in contact with, but Dengler, Roberts,…read morePerna Funeral Home on Transit Road in East Amherst was amazing. I found this funeral home, and specifically Stephen Riordan, beyond reproach. My family and I were treated with compassion and everyone at this home went above and beyond. I suggest looking at reviews on google and on their facebook page before making any decisions. I will never recommend anyone else to my friends, family members or coworkers if they are in need of a funeral home in the Buffalo area.

Sub-par customer service. I've been hung up on, passed off to the cemetery to finalize…read morearrangements, and wasn't provided everything I paid for. They made a hard situation for our family a little bit worse.

If I could leave a zero I would...one of the worst funeral director's in Buffalo, NY. He has a very…read moreobnoxious attitude and needs to have more training in empathy and respect. Avoid this funeral home if you can... I know we try to support our black owned businesses but the professionalism at this place of business is lacking.

An AMAZING group of people work here. They are caring & understand your grief in a professional &…read moreemotionally sensitive manner. Darrell Saxon & the Team also do incredible personalized funeral preparations to make this deeply personal experience of burying a LOVED one easier. They listen with an understanding ear as well as preparing a positively memorable memorial experience in detailed excellence.THANK YOU ALL!

A very compassionate and caring funeral home that is led by John Loecher. You are completely put at…read moreease and taken care of by John from the moment you come for his assistance. He personally answers ever phone call- not a staff member or a message recording. I have never met a more "at ease and calming" influence during such hard and troubled times as this fine outstanding pillar of the community man. They provided a very lovely wake and coordinated everything from start to finish with dignity and grace. I felt at the end as if I had also made a friend with John as he was that close to me and guiding during this time. His smile along and comforting demeanor will immediately provide you with confidence you made the right choice. The funeral home itself is "local and comfortable- simple and dignified". I am so grateful to this man at a most confusing and untimely time for maintaining a "calm among the storm of emotions". God Bless.

Thank You, Jason, Jim, Pat & Staff. Ken Karla passed 11.23. His wife, our sister Kathy passed…read more4.21.24 You were all Outstanding, Kind, Caring, you answered all our questions, and concerns with a yes and a smile. A Huge Thank you. We Appreciate you all. I`ll always remember "Death is not pretty."

The very nicest people one can imagine at this very sad time. My dad,mom and daughter were laid out…read morehere. We couldn't have asked or found a better place to have our loved ones laid out. Very supporting and caring, down to earth family business. I can not say enough great things about our very sad experience,made a bit easier by the Mertz Family.