We've had a terrible experience with this shop. We needed body work (two door panels), a replacement running board, and tires.
My car sat untouched for six weeks, during which time they never answered the phone and rarely called back. The body repairs took only two days to finish once my husband went in person to find out what was going on.
Our insurance had to get involved multiple times to put pressure on them to do the work. The car was released to us with incomplete work and a damaged replacement tire.
Ott's said they'd reorder the tire, get the parts needed (because they still didn't have them after six weeks) and complete the work. That was weeks ago and again, they are not answering the phone or calling back. If our insurance has paid them for the full estimate of the incomplete work, unfortunately I'll have to get them involved again to recoup costs so we can have the work finished elsewhere. read more