After being a customer for 10 years I realized what a terrible credit union this is. I removed…read moreinsurance from a motorcycle placing lean insurance on it for the hottest part of the Texas summer. After two months of minimal insurance I received no phone call or email but rather a $4000 fee for not having full coverage. When I called to find out why I was given the run around, and eventually only received a partial payment back of $2400. The employees were rude not helpful at all during the process telling me " yea it just is what it is" get a loan through a real bank not this joke of an organization run by incompetent people. I wish I had a Time Machine I'd go back ten years and never have even considered this place. Complete joke!

Great service, friendly staff, very professional team, very knowledgeable team. Helped us out a…read morelot. Great team.

This is my go-to credit union in my area when I can't deal with Hall Road construction lately or…read moretraffic near Romeo Plank. Yesterday, Thursday Credit Union One had an ATM machine down, and the other drive up lines were too long with customers waiting, so I chose this one. THEN I came back today for some quick cash for the weekend. This establishment did not charge me a fee because I am a credit union member at another credit union which is a nice connection to offer a free service. Strange though instead of putting your card in sideways you have to put your card in front first. I was happy yesterday Thursday July 19th and this morning to withdraw some cash for lunch and the weekend. Drive up ATM is mounted flush to the building wall.. drive around back and it has a covered overhang during weather conditions. Sounds perfectly fine, quick and fast to me as a back up plan for Moolah or Mad Money, Located on 22 Mile Road and Hayes Road

As I look across their ratings, this is nothing new, but this is the literal worst bank I have ever…read moreworked with. Not only is their customer service average at absolute best, but the people working there are totally incompetent. I own a dealership and have worked with at least 40 banks over the years with different deals and it's not even a discussion that they're the worst of them all. We sold a vehicle to an individual who was getting a loan from them and they dragged us around for 2 weeks asking for another "new" resale title when I explained to them that nothing would change at all and it was a completely unnecessary step. I had to teach their employees, and even their manager, what certain things meant that they should 100% know as a bank that's lending people money. Then after 2 weeks they tell the customer they won't give him the loan. Stay away from CFCU at all costs!

I am a former Motor City Credit Union member for over 40 years... so far not so happy with the…read moremerger.... to be put on hold for over 45 minutes then being disconnected is unacceptable... Still unable to sign in to.my online and mobile banking apps... the real test will be my direct deposit... I called and they said I didn't have to do a thing...they mess that up and I will.be finding another credit Union

I'm 73 and retired. Very poor. These criminals closed my account without notifying me and my Social…read moreSecurity checks didn't reach me for months. Caused me great financial problems and stress.

I was the customer for over ten years but when I wrote a check between Comerica bank and Credit…read moreUnion One I became the enemy and a criminal. Because credit Union one sat on the check so long. The funds were depleted in the period of over a week it took to deposit by CUO. CUO Sent me a letter demanding over $2000 cash or they would turn me into the prosecutor's office for writing a bad check. Even though I paid the bill. They still sent me to collections for an erroneous balance that didn't exist. Do not do business with!!!!

June 21, 2023 - Wednesday…read more Review #433 - First To Review Today I was Happy to Walk In this New Genisys Credit Union in Shelby Township. Now I have a 3rd Easy To Access Location for My Genisys financial needs while cruising by in this area now too! I have been a faithful, pleased and satisfied customer with this credit union business for over 25 years back when their previous name was USA Federal Credit Union. Better Rates for Car Loans currently at 6.09%, High Yield Checking at 5.25%. Offering Flex Certificates RV, Home Improvements Loans with a Summer Loan currently at 7.24%. Over 32 Branches In Michigan with Surcharge-Free ATM's. They offer great Business Accounts with Discount Service & Rates. Genisys offers Investment Services: Home, Auto & Life Insurance Rates. I love their offer for Credit and Debit Rewards when using my Genisys Master Card & Visa for shopping or other purchases and transactions. I have used their current Smart Phone - Mobile Banking App as well during winter snow days when I can't bank in person. :-) All Genisys credit unions are Insured by NCUA. Bill Payment Service is great to Pay Bill's Online at home from their website so no more paying bills thru the United States Postal Service. Designate the date to transfer and pay a company when you set in Genisys Bill Payment Center. This Location Hours: Lobby: Monday - Friday 9:00AM - 5:30PM Saturday: 9:00AM - 1:00PM Drive-Thru: Monday - Thursday 9:00AM - 5:30PM Friday - 9:00AM - 6:00 PM Saturday - 9:00AM - 1:00PM CLOSED SUNDAY Phone Number: 586 327-4270 It was great to meet the customer service tellers here with their pleasant and knowledgeable personalities welcoming Me as always at Genisys, "Where You Come First !" (Their Slogan for many years) I recommend Genisys Credit Union To All and give them My Yelp Review With A 5 Star Rating!

The 21 Mile Rd Genisys Credit Union is the best ever! Every time I go in there all the Associates…read moreare professional, Knowledgeable & friendly. I am always greeted when walking in. Today I was assisted by Caitlin Bazerghi and Precious Brown. Even though this was my first time dealing with either of them, they treated me with just the perfect mixture of efficiency and friendliness that made me feel like a truly valued long-time client. All this makes banking a pleasure instead of being a chore.

So I live close by to this location and have been banking here for the last eight or nine years…read more Almost everything had been perfect in my relationship with this branch. There was one time that they double charged a check which nearly sent our balance into the red. I didn't especially like the way they answered questions on how that could have occurred. But that was years ago. Like I said most everything goes very smoothly with them. Today I stopped in to take some $20 bills and change them to larger bills for some holiday gifts. The teller gave me the 3rd degree about it. Needed to ID me and verify that I have an account there and asking why I needed to do this. Once she found out that I was a good customer for many many years and who I said I was she made the transaction. So I asked if I was just stopping in as a visitor in town and needed to change out some bills they wouldn't do the transaction? Three hundred bucks makes you suspect someone is money laundering or something? It was a huge service turn off. Huge. You should treat everyone well not just when you find out how much you're making off them (i.e. account balance)

This is by far one of the best banks I've been to! Extremally nice staff that go above and beyond…read morefor their customers! A+++!!!

5 employees including the manager standing around doing nothing only 1 teller to help Previous…read morecustomers however there is five people ready to open new accounts when I ask the manager Elizabeth why is there only one teller she very rudely told me to file a complaint and didn't even bother to help me I'll bank somewhere else. Thank you Liz

I went inside, which I rarely do. I was the only customer in the lobby, with one customer at the…read moredrive thru. Instead of assisting me at the counter, I was asked to have a seat at the desk. I was in a time crunch, as I had to be at an appointment in 30 mins on the other side of Shelby during heavier traffic near Hall Road. The roads get congested fast. Instead of taking my deposit, she tried to pitch additional services to me after I informed her of my time. She was nice, but I try to avoid going inside due to the sales pressure and in and out time compared to just making a deposit at the atm.

The worst service ever. Nobody knows anything and u always need. Appt…read more Terrible terrible many people sitting around.

Love this Chase Bank and I wish I still lived near it. This Chase is right by my mom's house. I…read morestarted out with this Chase, always coming here with my sisters. They are so welcoming and they remember people a lot. When my sister came in, they would ask about how things went and I was impressed. I always love going into the bank. I never really like going to the drive-through. I love how clean and quiet everything is inside. Sometimes you need the quick ATM though, and it is convenient here. It took us less than a minute, which was grest. It is also great for parents with young kids. Every time I go in here, they fill out forms for me. They write everything out because it is faster for them and me, and I love when they do it. Writing it myself is a bit stressful to be honest because I am so new to it. My favorite part is taking a sucker and not caring if I look like a kid.