Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

I will absolutely recommend this company for their transportation services. I needed a reliable…read morecompany to transport 20-28 ladies for my birthday winery tour and they delivered! I used their executive shuttle and it was top tier. Everyone was comfy and safe during the ride. The tech worked perfectly and I was able to play some good music for us during our trek across VA. Our driver, Gary, was phenomenal. 10/10 service!

Everything from this company went amazingly. Price, receptionist, and driver were all exactly what…read morewe were looking for! Will definitely book with them in the future.

The best way to get to new york and back So easy so…read morecomfortable been going with them years .... Love it

I rode the premium Gold bus from NYC on July 16. The bus was late to board but early to arrive. In…read more95°f heat we all were dying to get on the bus. At 6 minutes to 2 we finally started boarding. Once on the full bus we quickly noticed the busses AC was not operating at peak. As we got out on the highway it was apparent that the air conditioning wasn't working. We were dying of heat on the bus and with no means to cool off. People were complaining to the bus driver and finally about 2/3 of the way home he pulled off at a rest area to try to make a call to get a replacement bus which was not available. Then we were told that we could get on standby on other than moose buses going through when they came through. By this time we were a good hour overdue and everyone just decided to get back on the bus and deal with it as we all wanted to get home. I also noticed the same problem on my trip up to New York but not as bad as the trip home and I expected more riding the luxury version of the bus that actually has less people on it. Shame on vamus for cooking its customers in their buses. I highly recommend anyone reading this to avoid using Vamoose in the summer as their buses aren't equipped properly with air conditioning. And to make matters worse there's no customer service number for the Moose when you call them and you have a complaint they direct you to making your complaint online and not with an operator, and of course there's been no response to my complaint.

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

I have ride Washington Deluxe bus over 20 year. My recent Trip DC to NYC…read more 07/05/2025 DC to NYC was great, unfortunately back to DC 07/07/2025 10:30am was the worst. Driver name Joseph unprofessional. I don't understand why he picked me? 1- He pointed to a set in front of me paying is this your item I said no. 2- after he announced regarding to the departure and arrival time he was back my set you have to silent your phone, you don't have to talk loud are you listening to me. We didn't even start our journey my phone was inside my pocket. A lot to write but let this comment reach you and make improvements Regards

UPDATE 2 (in response to the representative who replied to my review). There was not free wifi on…read morethe bus that I was on, that is not a fact that is up for debate. I wrote the review on the bus using my own cellular data. I checked multiple times for a Free Wifi network and nothing appeared for me to select. #2 The pictures on the Yelp page are misleading at best. Out of 31 pictures 9 of them are the "LUX" bus you are referring to and TWO of the pictures are the standard bus that I was on. #3 What other riders rated is not my concern, I rated the experience I had using your transportation in real time. It was not pleasant, the seats are small, it took 6 hours to get to NY (traffic or not), there was no WIFI. Those reasons alone are enough for me not to use this service again. There are other riders who experienced exactly what I have listed in this review. I hope that through my review you can check your fleet and ensure WIFI works on every bus. UPDATE: No free WiFi. The bus picture on Yelp IS NOT the bus you ride on. AND they are not timely! This is my first time on the Washington Deluxe. I had high hopes as my boyfriend recommended this service over other buses. The bus itself is very cramped, and I did not see anyone being offered water. Despite that, I thought everything would be fine as it's a 4 hour ride. The bus was due to leave at 3p and we left maybe 10 mins after 3. But somehow by 7pm we JUST made it into Delaware (we were supposed to be in NY by 7:15). Whatever scenic route this driver took added 2 hours to a 4 hour trip!!! We literally went through every stoplight and neighborhood in MD which caused such a drastic delay. Why we could not take a main route is beyond me because we left long before traffic really hit. So as I'm writing this I have now been on this bus for 5 full hours. We mostly likely have another hour before we arrive at the stop. Just take Megabus or Greyhound. Do not let the pictures online or the "deluxe" in the name persuade you. At this point, I'd even take the Eastern bus!

I had taken Tripper Bus years ago but more recently switched to other transportation options to get…read moreto NYC. However, after my recent trip on a Tripper Elite bus I'd highly consider using this company again. What I liked: the biggest plus, which accounts for the higher price of your ticket for this bus, is that one row of seats as two across the aisle, and the other row is of single seats. Since I was traveling by myself, it was a complete joy to sit alone and not have to fumble with a random seatmate's power cord or backpack on the floor. The seats are pretty plush and all have power outlets. They also give you a bottle of water when you get on board. The bus was also quite clean. The pickup stop in Arlington is on a quiet street tucked into Roslyn. It's Metro accessible or very easy to get dropped at via car. Dropping off is at Penn Station in midtown Manhattan. Fysa: we stopped in Maryland to switch bus drivers. I don't know if this is standard. We also made a 10-minute stop at the Delaware Welcome Center. I appreciated this, because it was nice to use the bathroom and grab a snack. But if you're in a super hurry to get to New York, it's something to consider for adding in time. My dislikes: the Wi-Fi wasn't working, even after the bus driver tried to reset it. That was a bummer since Wi-Fi is advertised as a perk of the bus. But it's not enough to keep me personally from booking again.

It's nice not to have to drive... so that's a bonus…read more It was pricier than I thought it should be. Bathroom is not great. They were not great about staying on time. Waited awhile to leave NY. It's fine.. it does the job. I prefer the train option if you book further ahead of time.

very happy with their service…read more I had a trip and I need it for a family emergency to return earlier I was helping in New York today, April 15 by Sandy and the rest of the friendly crew and for a small free day rerouted my ticket since another passenger didn't show up I could take a seat on an earlier bus The bus is spacious has tables that fall down and I can highly recommend this company

Horrible experience. Traveling to NYC from VA and the bus broke down in the middle lane of I95. The…read morebus driver who spoke very poor English did not let us know what was going on and we sat for about 20 mins until she figured out how to get the bus moving off to the shoulder. A second bus arrived and that driver was not helpful with transferring our luggage to his bus, seeing that I had a boot on my broken ankle. Rude! Once we got to the second bus, the clients on the other bus complained that we were getting on. Our bus had a quiet aura that we adhered to the request. This bus was loud, with everyone speaking to one another, on their phones, etc. we paid for the gold bus experience and got a rotten metal experience. Coming home was better, as our driver kept us informed but the bathroom was disgusting with urine on the floor! Never will I ever travel with them in life! When I sent an email, the manager just responded with "issue do sometime happen". Poor grammar and poor service. I also reported them to BBB.

I took the time to find other bus companies during Covid because my main company had to shut down…read more Baron had great review so I decided to call Claudine and ask her questions. We didn't get a chance to use them because Covid had shut the world down but I kept their number locked into my phone. Fast forward two years later and I had an emergency and Baron came to the rescue. At 9:45pm I got a call from my main bus company saying that one of their coaches broke down and they wouldn't have a third bus for a trip we were host the next morning. The first person I called was Claudine because she had given me her cell number two years earlier. I told her our problems and within 40 minutes she had a bus and a driver locked in for my trip Needless to say, this doesn't normaly happen so I was very thankful. The bus was clean, on time and the driver was very professional. They have a customer for life!

I've been coming to this dispensary for over 5 years, and unfortunately the quality has gone…read moredownhill while the prices have continued to go up. The products are no longer as consistent as they used to be, and I've noticed a significant drop in quality compared to what they offered in the past. It's disappointing to pay premium prices and receive products that don't meet the same standards. I used to recommend this place to friends, but I can't do that anymore. I really hope management listens to longtime customers and focuses on improving quality instead of just increasing prices.

First time with Bolt and I'm done!! I boarded the 6:30 a.m. bus to New York. The driver wasn't…read morefriendly at all. That's fine. I don't need him to talk to me but when I take other buses, usually they at least greet the passengers. Not this guy! The bus itself isn't even that comfy. I had always heard such good things about this bus, but not sure I can say anything good about my experience. It's cheap and they made a brief reststop break (15 minutes) in Delaware. Anyway, the bus is freezing cold and I thought maybe it just takes awhile to warm up. Hours later and not any better. It's literally 20 degrees outside so heat is needed on here! Someone went up to ask the driver about turning up the heat. He ignored her and mumbled something about it's having technical issues. Smh! As I said, I'm DONE! Let me go put my gloves back on before I get frost bite!!!

DC to NY on 5/31/11…read more This is an honest review with both good & bad. The Bad: 1) Upon arrival at Union station there were 3 lines to get on the bus. A,B,C none which were marked. A was let on followed by B in an orderly fashion but C was a Free-For-All which sucked if u got there early & had someone in the back just run up ahead of you. 2) Not all seats have outlets OR footrests. You will need these footrests as the leather seats have a slight downward slope to them which was extremely uncomfortable causing you to edge forward. We had neither convenience in our seat row. 3) Nothing was shown on the TV's 4) Bathroom had no light at all. 5) getting luggage off is another Free-For-All 6) There was no rest stop to use a proper restroom or stretch your legs. The Good: 1) Allowed to show confirmation via smartphone. 2) AC was comfortable 3) Bus appeared clean & relatively new. 4) Seats are reclinable and armrests lift although there is zero lumbar support on the Leather Seats 5) Overhead storage wasn't bad. 6) Back of seat has drink holder 7) FREE WiFi if you can get it to work. 8) Price was good for what you get Overall Verdict, worth the $ if you know where to sit & are prepared. My personal experience is why I gave a 3 star. If we had gotten a good seat it might have been four. The zero light in the bathroom & unorganized boarding process would still make it only four stars. Check my pictures I uploaded some of the back of the seats as well as what the NYC drop off point looks like.

I have used Chariots for Hire for several years. I started an annual NYC day trip for my…read moreneighborhood and we had Mr. Reggie last year and this year. Mr. Reggie is one of the best drivers I've had. He arrives early no need yo stress of when the bus is arriving. My neighbors love him and was excited we had him again yesterday. The 56 passenger bus id very clean, has outlets for chargers, and DVD player for movies. You'll be very comfortable.

My experience with Chariots for Hire was pretty good. We booked a large party bus to take about 20…read moreof us to a vineyard that was close to 2 hours away. The bus fit everyone comfortably, and overall we had minimal issues. The only issue that did arise was a leak (from the air conditioning I believe) - but that was handled quickly and professionally by the owner (and our driver) once we returned from our trip. Our driver, Wei, arrived a half-hour early and was waiting for us to board at our start time. He was very friendly and professional. He also was very accommodating to our spontaneous requests for bathroom breaks and stopping to get snacks! Overall I would book with Chariots for Hire again in the future.