I don't consider myself an overly harsh critic, but when it comes to reviewing true old fashioned…read morecustomer service my expectations are clear. Friendly, informative, helpful, and just plain happy are a few descriptors that come to mind. Honestly, the woman behind the counter at Sparrow & Nightingale's was all of those things. She greeted happily greeted us, asked if she could help, demonstrated a paint product we were interested in, thanked us for even the small purchase we made, and left us with a smile. Sooooo few and far between are these interactions in customer service industries that it's no wonder a lot of purchases are made online. Anyway, kudos to Sparrow and Nightingale's, we will definitely be back. Thank you.

I have been to Sparrow & Nightingale several times, as well as the other shops on Main in Sumner…read more All have their uniqueness but by far this one stands out. Many different items to see or purchase as each vendor display their own unique style. It is an adventure in some ways put you in a Victorian state of mind. Staff is very informative and helpful without making you feel pressured and you can look at your own pace. They are, however, there to answers questions or concerns as well as give advice on perhaps a refurbishing project you may be doing. I would recommend Sparrow & Nightingale's for that unique gift whether be a Victorian type gift or if you just want to get the one of a kind item. 10/15 Visited Sparrow and Nightingale today to capture the upcoming Halloween theme all the shops in Sumner display. It is such an adventure with all the " scary" items to enhance their already uniqueness. I love the whole downtown of Sumner and the Victorian feeling but by far this shop is my favorite as staff is friendly and informative. It seems no matter how many times I visit Sparrow and Nightingale I do not see all the unique items. Vendors change their displays so you never know what you will see, but I guarantee if the one kind and unique item you seek, more than likely it will be here. It would be worth your time to pay a visit.

Fantastic experience with Juleen and her staff! They listened to my wants and ideas for my living…read moreroom and gave great advice. I didn't have an appointment and I was in a hurry that day, not being at my best either, but they fit me in and took time to listen to me. This is a gorgeous store, with gorgeous products, and a designing staff that is second to none.

Rude. Just plain rude. Treated my family horribly. I'm guessing we were not dressed nicely…read moreenough. I don't care if you are a "designer" if you treat your customers like they are poor trash. We had money to spend and will be spending it elsewhere. Apparently design school doesn't teach good manners or that the poorest looking customer might just be the wealthiest. Gorgeous store, gorgeous products but a bitch of a designer.

The establishment is huge. They have all kinds of furniture, tables, beds, and such alike. I've…read morebought several things from them and if I need anything as far as furniture, I would go there again. Also I want to mention the staff does not pressure the buyer @ all.

right now. not a good review. the visits were great. the furniture is beautiful, the prices ok. was…read moretold the one part of the delivery would be in first of week or mid week (We bought on a Sunday), then they called saying mid May. I called today and was told in a very nice voice that I was not promised a date and then I could either get a refund or I could wait For context and the reason for my frustration is we bought and paid for the furniture beginning of April after being told it was on the delivery list For that week. I actually chose to hang up rather than say something mean in the moment.

This store is quite a trek from my home. It was worth the drive. Huge store with a massive…read moreselection of home decor. I have never seen so many paintings in one place. The display for the canvas paintings was a bit disorganized. They have the pictures so tightly packed that I feared an avalanche every time I took something out. And some were even damaged as a result of scraping against each other. The bath decor items and bath rugs were not of very good quality for the price.

we spent approximate around 3K in that store. we bought two patio umbrellas at the end Summer…read morelast year and patio furnitures. We put everything in storage, since we were going to use it this year. We were opening our set and one of the umbrellas were so old and rusted. Fabric was torn and stained and faded. It was an old and used umbrella inside a new covered. All we wanted was ex-changed it. The manager, Alex said he could not ex-changed it, because it was passed their returned policy time. iIf that was the case, how somebody returned that umbrella? and was put back in the shelff and sold it again. It seemed that it was used for more than one Summer. We left the umbrella with the manager, so he could sell it one one time. worst customer service ever. watch out when you purchase something in that store. Buyers beware. Check everything before you leave the store.

I placed a last minute order with a set budget & they came through with a beautiful arrangement…read more They were so kind and friendly. I will definitely be going back again.

Beautiful garden, lots of plants & rustic garden decors selections, & very helpful and nice owners…read more Thank you so much April & Amelia for your help & for delivering our rustic garden decors yesterday.

The rudest women work here. I tried twice, TWICE to go into this store and both times I was treated…read morerudely. I am an Interior Designer and my clients pay me very well to buy the type of merchandise this store has. But I will NEVER spend their money or mine there. Shame on the business Owner for allowing this in such a nice shopping area.

From the owner: Our Store features country, cottage and primitive home decor and gifts!…read moreWe decorate for every season, Christmas, Halloween, Harvest, Patriotic and Easter. We carry lighting, bedding, floral, candles, melts and so much more. It is full of wonderful seasonal and everyday teasures to give as a gift or for your home. We are always getting in new items so visit us often.Hope to see you soon!

I so love this place, it has the best stuff for sure. I can always find a treasure or two:) Also…read morelove the staff as they are mostly volunteers and so so kind!!

Always love shopping at the Nook, Great selection and prices!…read more Found some incredible Christmas decorations at the Nook!

Return policy is 14 days for exchange or store credit…read more My wife bought me a beautiful chefs knife from this store. It wasn't exactly what I wanted, so I went in to return it. The lady laughed when I asked if she could return it to the original form of payment. We wanted to support small business this holiday season, but this type of inconvenience is one reason we typically shop online and with larger retailers or specialty stores when gifting. 2 stars for inconvenience, and being stuck with a $150 chefs knife we could have bought online for $130...

Kind staff. Their selection is amazing! Fair prices. (Bring a small business, I don't expect deep…read morediscounts.) This is the place to find almost anything.