This review is for Daniel Kalai. What can I say other than he is an awesome realtor and even more…read moreamazing person. Really down to earth and very responsive to any questions or concerns I had, no matter the time of day. He's very knowledgeable and offered sound advice throughout the entire process. He listened to the specifics details of what I was looking for in a potential home. I really appreciated the fact that he was not pushy, which a lot of salespeople tend to be. He understood that this was a significant purchase and I did not feel pressured at all when I finally submitted my offer. He walked me through each step and kept me posted on any updates. Thanks to Daniel, I now have a home that my family and I love and can enjoy for the years to come. If you are considering buying a home, I highly recommend you contact Daniel. You really won't regret it.

I can only describe our experience with Xpand Realty as a fever dream steeped in mismanagement,…read morechallenged communication, and just inexcusably poor handling of the whole situation. After a relatively normal walkthrough and slow signing process, we were informed ON THE DAY OF OUR MOVE that the property had an HOA that did not allow renters, and Xpand basically said "Sorry, what would you like to do?" They wouldn't offer a refund in any usable amount of time, and since the signing process took up our entire moving window, we had 24 hours to vacate our old dwelling and move into a place with total uncertainty looming over what our future might look like. We spent the next month and a half fighting Xpand to 1. Fix the problem they created by not verifying they could rent this property before listing it, and 2. Give us our money back so we can at least have resources with which to apply to a more competently-managed residence. I will give one team member a lot of slack because they were navigating a personal emergency, but the amount of phone tag and online research I had to do to get a timely reply on a weekday was just absurd - only one party is getting paid to do this administrative work, so why am I the one always waiting for your reply? I finally called the top manager Randy and miraculously began to get replies with timelines after that. It gets better though! The dwelling we were in had an untreated water leak and mold issue + water pooling in the garage ceiling. Any basic inspection would have caught this, so I have severe doubts that Xpand/the owner of this property were upholding their legal bare minimum responsibilities by even having the place inspected at all. Once we pointed out the water issue, Xpand and the owner were both trying to rush us out so the remediation company could begin the extensive work required to salvage their soggy property, but Xpand STILL was only willing to offer us a refund AFTER we vacated and AFTER a processing period of several business days. Meaning Xpand expected us to just pull another several thousand dollars out of our to sign on to a new place and move for the second time in a month. Y'all saw our incomes, you know we can't afford that, and the onus is STILL on Xpand to fix the storm your half-interested business management style created. But wait, there's more! The HOA of the community started knocking on our door several times a week and lurking by windows, demanding to know whether we were allowed to be there and threatening to tow our vehicles, but conveniently claiming total powerlessness to do anything about the leaky roof that is the HOA's obligation to repair. Xpand offered to move us into a similar property at no charge, but were unable to come up with anything in their corporate portfolio that wasn't a significant downgrade for the price and didn't fit our communicated criteria, so they essentially gave up and told us to let them know when we leave. We stood firm that we would begin that just as soon as Xpand returned our deposit and first month's rent (they sure as weren't getting any additional rent for the wet box they stuck us in). So the situation became a standoff until finally, Xpand relented and returned *most* of our money upfront. They held onto a few hundred dollars for "after the inspection" (so your company does know what inspections are after all?), and we finally had what we needed to sign on to a new place. Xpand had offered multiple times on phone calls, unprompted, to pay for our moving fees, but again, when we asked them to honour this in writing, they wouldn't do it. Xpand made many verbal offers and then neglected to honour them when we asked for them in writing. So we moved a second time with our own money and sweat and time while Xpand continued to badger us with requests for updates. We got out, and we did get the rest of our money back, but Xpand's avoidable dipshittery set us back an estimated $10,000 in our time, labor, and materials. May this company become insolvent. It's the only thing they've earned.

we have been with this fabulous Management for a number of years almost several decades. When,…read moreresponsibilities were needed I never had any hesitation. Front office is always on point. Ideal Realty has help my family in many ways, such as financial, physical and mental. Thank You..

I have been a tenant for over 1yr now and it has been pretty good. I have not had any problems with…read moreany request they send them out pretty quickly. The only problem I had Is I was very sick one time when rent was due, my girls were out of town and I couldn't pay the rent by the 3rd. I called to see if they could drop the late fee's but he wouldn't. I wished for a better outcome. Bur other than that I haven't been late on rent.

I have tried to write this a few times and struggle to do my experience with this company justice,…read morebut try to bear with me. It's a bit of a story. First contacted Shane Nguyen in the spring of 2020. I was recovering from cancer treatment. My marriage was in its death throes. I was going to have to do something about the house. The market at that time was terrible - there wasn't enough equity in the house to make it worthwhile and I stuck it out with the spouse a few months longer and omg everything went straight to h*ll from there. In the summer things got to the point of separating. I had to call Shane again and ask for a valuation for lawyers, which he happily provided even though I told him I was going to try to keep it until the market rebounded. In the spring of this year, market was going crazy and it finally looked like a good time to sell. Of course I called Shane and he came up with a listing price and my ex just refused to accept it. I'm surprised that Shane was even willing to touch this deal at this point, considering he's been patient with us for nearly a year already. But he sticks around, lists it for what the ex insists on, and waits out another six months of no showings at ALL plus being stuck more or less as the only person who can speak to both sides of this mess. He did an amazing job that was so over and beyond what being a realtor should be. When we did finally get showings and offers, I was back in the hospital for MULTIPLE surgeries, freaking out about my dwindling income due to missing so much work, and generally concerned that I wouldn't be able to move into anywhere new because rents are insane and I was stuck in divorce limbo over what would happen with the proceeds from the sale. He worked it out with the buyer for me to stay long enough for the divorce to finalize and get the money from that settlement to buy another house. The agent he set me up with as a buying agent deserves a whole other post for himself. Shane Judge has been TIRELESSLY running all over this valley and videoing things while I was at work so I could get offers in immediately. I'm now in contract for a one of a kind dream of a place that I literally would never have had a chance at if Judge wasn't the kind of agent to go so above and beyond for his clients that he is. So here we are! A year a half later and just about everything in my life is looking up and I honestly can thank these two for a SIGNIFICANT amount of that improvement. Hire them. TLDR: You could not be any luckier to have these guys as your agents. They are devoted to seeing things work out for their clients, no matter how much of a headache it involves. These are the guys who will do the right thing and words do not exist to convey exactly how grateful I am.

If this could be -0 it would be…read more Copying/Pasting my google review here to & will be filing a complaint to Real Estate Division after this. So money hungry even if you qualify for 3x's the rent they want to see what you currently in real time know what you have in your bank account before even running credit ! Kimberly spent hours asking for way more information into my billing matters outside the fact we could afford it. Filed 3 applications for $85 ea. Not running my credit BUT have the nerve to deny because they couldn't have access to our banks account (no bank will have a statement for current month) so we sent screen shots & soon after it was denied. SHE NEVER RAN THE CREDIT & per Nevada Law if the credit isn't ran we need a refund! There was so much confusion on what they were asking from my bank account with verifying we qualified & still asking for current bank info like my saving. We already applied to another home & approved for 2375 (way more than this one which was: 2200) The ONLY reason why we didn't get it was because of 1st come , 1st sever. They didn't even go through half the extent Kimberly was asking for in all our banks. We were confident about this with Kim/eleanor especially cause it was cheaper than what we were approved for 1st. I'm just trying to rent not take a loan ! I asked so many times before the denial to call me & trying to call her not answering it at all like literally not acknowledging it , like I never asked for a # to call so we can understand WHY does she need more banking info IF SHE ALREADY HAD STUBS/STATEMENTS we can afford 4xs the rent w. 3 applications! She never responded & we all sent screen shots from our banks (because you can't get it for the current month) she send a denial for no proof of income BUT SHE SAID WE QUALIFIED & NEVER RAN MY CREDIT (again we have an whole email chain) HOW CAN YOU EVEN DO THAT?? Of course soon as the denial came she stopped all communications. I will report complain do whatever until someone address this professionally & become accountable! Eleanor made it seem like she could make it work & Kimberly was asking us to show the $$ before even checking out We know this isn't right due to our previous home approval process for something way more them & we understood why & didn't ask for an application refund That's how I know this wasn't right. They thinks it's just a review welll they met the right match ! & this why people house is on the marketplace right now / will not sell !

Overall, I've had a great experience renting with this company. The rental process was simple and…read morestraightforward, and Johnny was fantastic to work with. He communicated clearly throughout the process, answered all of my questions, and was genuinely friendly and professional. Since moving in, any time I've needed maintenance or a repair, they've responded quickly and sent a technician out promptly to resolve the issue. It's reassuring to know that any concerns are handled efficiently. So far, I'm very satisfied with my rental experience and would definitely recommend this company to anyone looking for a well-managed place to live.

Five stars aren't enough for Johnny Torrelli. He's helped me…read morerent out different properties, and each experience has been smooth, professional, and completely stress-free He doesn't just get the job done -- he goes the extra mile every single time. Even during this difficult economic climate, he found me excellent tenants with high credit scores for all my properties. What I appreciate most is his clear communication and unwavering dedication. He's responsive, honest, and always full of positive energy. I've never had to chase him。 If you're looking for someone reliable, proactive, and 100% committed to your success, I highly recommend Johnny Torrelli. I'm deeply grateful for everything he's done.

Believe all of the negative reviews - they are all true. I was shocked and horrified to hear her…read moreopen racism, discriminatory practices, and extremely offensive language. She has received multiple formal complaints and sent to small claims court for refusing to return money. Run, don't walk! You will lose money and hear language that belongs in the distant past!

If I could leave massive negative stars for Betty Chan I would. She is the most unprofessional,…read moreunreliable and the worst example of any realtor in Vegas. She held a deposit of mine for 10 months and abused the court system by tying up my security deposit so she didn't have to pay. She tried to charge me over $3,000 worth of insane damages for burnt out light bulbs, backyard not being swept, broken toilet seat that was broken before my move in, holes in wall that existed before moving in and extra cleaning fees when I cleaned the place professionally and showed proof of it. I was willing to pay for certain items such as the toilet seat or toilet paper roller, but she charge me $400 for a toilet seat and $150 for toilet paper holder. The light bulbs she charged me $150 for 5 light bulbs. On top of it she violated my privacy on numerous times by dropping by my house and requesting 8 different inspections over a 22 month period of time. She is a horrible lady and shouldn't be allowed to represent any property owner or even sell houses. She should be banned from this industry altogether. This Yelp page serves as a sample size at what kind of person this company is. DONT DO ANY BUSINESS WITH HER!!!!!

They fixed the situation after some back and forth. Thank you for your understanding on the matter.read more

Worst property management company I've ever dealt with. They took over a lease I had been living in…read morefor 8+ years. I was renting directly from the homeowner and we had a phenomenal relationship before this awful company took over. Once they took over. Nothing got done regarding any repairs. I had a whole in my wall for 6 months after a plumbing repair in the master. They also raised the rent $400 the first time and another few hundred upon the second year (directly after the pandemic in which I paid all the way through the pandemic without missing once). I decided to move out because of how horrible key property management was. We went our separate ways and all of a sudden I'm being contacted by a collection agency saying I owe $6k on top of the fact they never returned my security deposit. I never received ANYTHING from key stating what the charges were or what it was for or how I could dispute it. BEWARE!!! Very very poorly run and clearly they operate in a shady manner. Rather than a phone call or something to reach me to discuss any charges, they just stay silent then send you to collections. The house was left in better condition that I originally rented it in and I just found all my pictures/texts and documents proving all of it. I'm pretty excited now. I take that back, I am VERY excited for the future. DO NOT USE KEY PROPERTY MISMANAGEMENT!!! Unless you want to have minor repairs take 6+ months, poor communication from the office and to be charged a bunch of charges and never be told until you see a collection agency calling to tell me that I not only don't get my security deposit but that I owe $6k for a house that was a forclosure with nothing done to it, when I moved in...... BBB will be contacted and my attorney and I will talk to you soon KPM

Well, one thing I can say about Golden Rivers Realty when I moved out, they gave me all of my…read moredeposit back except $75 only because they said that they had to do the landscaping of the plants in the front of the house. Other than that I got my $4575 back they made me pay extra, a few thousand because my credit was 535 at the time but other than that it was a good Management Company

Don't understand why they don't take Karen Tam license away. Lived there for a year and fixed…read morenothing. Found out she lie to the owner and keep the money for repairs. This company is a scam. Stay away.

They clearly work for the owners; so if you are looking for services as an owner - probably good…read more As a tenant who lived in a crappy house managed by them; I'd say avoid or risk losing deposit under the guise of multiple different "cleaning fees". Just my opinion; like it/don't like it who cares.

I stumbled upon LVR while inquiring for property management services in the Las Vegas area. Carina…read morereached out to me and I really admired her professionalism. I walked her through my situation and she took the time to listen, research, and provide guidance. Her passion for real estate and helping others was palpable, and it really struck a chord with me. If you're ever in need of real estate services, I do not doubt that it's something LVR can take care of.