Showed up after hours. Owner was still there. He generously helped me with the part I needed and was super helpful and kind. Earned my business for ever. read more

Very disappointed. Took my mower to get a tune up and replace a tension spring. The tension spring came off the first time so I took it back. Same problem the second time now the manger will not call me back Very unprofessional. read more

JR the owner originally helped us and after visiting several different dealers for zero turn mowers and they were all good, we went back and Carlos answered additional questions and offered for us to test drive. The true test will be when we need service and how responsive and helpful they will be. And the dog that was inside seemed to be well behaved just wanted to be petted‍ read more

Following hours upon hours of brand research and local dealer reputations, we decided to purchase our 1st zero turn mower from Outdoor World, in Azle. I must say that the drive to make our purchase was well worth it. I was greeted by almost the entire staff, even the owners beautiful grandaughter! Truly a family-based business. Thank You for making my purchase a very pleasant experience! I would be willing to bet that if you are looking for a zero turn, they have it in stock! read more

I am extremely critical of customer service and I was truly amazed today. Dylan and Tony helped me in a bind today to get a chainsaw blade sharpened as well as had all of the other items on hand that I needed. Super clean shop, top notch equipment, and some of the best customer service I have experienced in years. I'm sold and won't be going anywhere else in the future. Highly recommend!!! read more

Bought a zero turn recently, very friendly knowledgeable staff. Very pleased with my experience with them

Excellent service! Top quality products! I purchased a Gravely zero turn, Stihl chainsaw, blower, and trimmer and these folks are very knowledgeable about their products . Very friendly and professional as well. . Kudos to JR and staff! I'll be back for more. read more

We bought a roll-on viper 46KAW and it was delivered yesterday... From start to finish outdoor world is five star and especially the delivery man... Best delivery ever, thank you. Dennis and Lynn Hoover read more

Fantastic service. Ricky and Amy were awesome handling the sale of our new zero turn. A neighbor recommended this location to ma and I would recommend this location to anyone in the market for a fun lawn mower! Great customer service read more

We have been in business for 15 years and have always bought from Outdoor World. The difference between them and the big box is the customer service and knowledge they bring. I rarely have to want and deal with the same person who knows me by name. They are a one stop shop for everything my business needs. Thanks JR and Amie read more

Took my mower up there today because it would not stay running. I had left gas in it during the winter last year. They realized I knew which end of a screwdriver to hold and gave me some tips to help get it running. Rather than charge me for work, I listened to their advice and got the mower running. I'm very impressed with their customer service. I'll be taking all my business there in the future. You'd be missing out if you went anywhere else. Thanks guys! read more

Terrible customer service. I have gone there a few times for Toro lawnmower repairs, but they always act like doing paid work is a pain for them. Larry, the "service" manager has no concept of good service, doesn't answer the phone and doesn't return phone calls. Getting a realistic time estimate out of them is a joke. And forget about them notifying you that your mower is ready in a timely fashion. I have picked up my mower and afterward received a phone call that it was ready to be picked up. Although their location is convenient, there are better options a little farther away that I will use going forward. read more

Outdoor World sells lawn equipment big and small. Chain saws, etc. Just about anything to do with small engines. They do excellent repair work. They are fast and fair on pricing. They are good people. read more

Purchased my new mower here because of the knowledge of the zero turns. Have been in a fewer other times with great service.

Great service, knowledgeable staff and great prices for high quality merchandise! Bought two mowers from JR and the staff at outdoor world and have absolutely zero complaints. It's well worth the drive if your in need of a mower, trimmer, chainsaw, blower etc. highly recommend Outdoor world and will buy all my future equipment from them! read more

These guys are GREAT! Stihl chainsaw,and weedeater. Gravely 48" mower. I only desire more toys....I mean tools!

Here's my beef with outdoor world. Bought a zero turn there 2 years ago; no problem with the equipment or that experience. However in the handful of times I have been back, getting someone to help is like pulling frog's teeth. One time I went to look at pole-saws. JR, the owner was helpful. Went back to get an oil filter - waited and waited for a long time and left empty handed. Very slow; and no acknowledgement from any employee, not even a "forgive me, I'll be right with you". Back for filter. $17 for an oil filter. Wow. So now I'll get them on line. Went in to look at chainsaws. Wasn't there to get help and didn't receive any. Just checking the displays and pricing. Today, ready to buy a chain saw and leaf blower. From them? Not necessarily but I am ready to buy. I could have been talked into a pair of Stihl's in a New York minute. About 10 minutes in store, looking at chainsaw and blower displays. Nobody even asked me if I was lost. Guy behind the parts counter never looked up from his computer screen. Never acknowledged I was alive. Too many other places to go JR. Wake your people up. read more

I purchased a toro ss3216 and immediately started having problems. within the first week every bolt holding the motor to the frame fell out. I had to have every bolt hole redone. At 3 months the starter is going out, the blade has stopped turning, and the battery is no good. I took it to a toro dealer closer to where I live and they tell me it is not covered under warranty. I am on the phone right now trying to find out about a front tire and was hanged up on after being on hold several minutes. I called back, talked to Dwayne, told him what mower I have (the toro ss 3216) and he acted like he didn't want to look up the part. He came back and said he didn't have the part number. I asked him didn't he have that model in store, he said no He said he would call toro to find out about the tire and would call me back. . You can bet I will never use this store again. Horrible service and attitude. read more