Ive been calling this place since 3:00 today. They close at 5 pm and no one answers the phones, I…read moregot through one time. Was put on hold so I waited then the line starts ringing again then just hangs up. So I called back now you can't reach anyone!!! It's 4:42 pm on 6/30/26 I just spent a lot of money with this company last month at the Keller location and so far I am not happy with customer service. The mower I purchased doesn't even have the parts I need logged into their system so they can give me accurate pricing for ordering new ones?? But they're selling the mowers?! Make that make sense. This is not how you conduct business and you don't stop answering phone calls an hour and a half before your business closes.

Service is not good, tried to overcharge me, had to escalate my repair to the manager to get…read moreresolved. Did not call when the repair was completed, had to continually follow up with them. I buy power tools frequently, but won't be using them again.

I have a Kubota zeroturn that needed servicing. John was able to get me in the same day and did the…read morejob in two days. When I picked it up it ran great and he had completely cleaned and shined my mower as a customer service. NICE TOUCH! I'll be going back to these guys for any repairs on all of my equipment.

Came across Outdoor World when I started looking for a replacement for my 2006 Ferris Zero-Turn and…read moresure glad I did! They had the best prices of anyone especially with the zero percent financing on their Stihl mowers. They gave me a reasonable trade-in for my old Ferris and I ended up buying a Stihl RZ752i Zero Turn. And they were throwing in the upgraded suspension seat at no additional cost! JR and the rest of the staff were amazing throughout the process and JR actually helped me decide between the Stihl RZ552 and the RZ752i. I changed to the RZ752i and sure glad I did! I have about 10 hours on it and it's been outstanding, great ride, nice cut and just feels like a high quality machine! The only hiccup was the that assembler failed to tighten the battery cables so after about 7 hours it failed to start and there was some "arcing" from the loose connection. Easy fix, tightened up the connections and no further issues. Would not hesitate to buy again from the guys and so impressed that I'm willing to drive the 40 miles from my house and have them do the scheduled maintenance on it. In my opinion, you can't go wrong giving these guys a chance to earn your business.

Great people, 100 recommended, they made a recommendation based on what I told the owner I needed…read morethe ZT for, and on their financing they made sure I was approved and taken care of

I read the reviews and I thought well These guys are close to me and I'll give them the benefit of…read morethe doubt. Well I should've listened to the review, especially the one who said these guys have no business with adult tools. I went up there to ask for a carburetor gasket for a very routine tractor and the old guy behind the desk was not happy to see me walk in. No one addressed me as i went into the building. when I told him what I was looking for immediately before I even got it out of my mouth he said oh no, we don't carry that and good luck finding it. I left thinking waste of time, and got in the car and did a search and found it within two minutes on Amazon and ebay for like 4$... so don't bother with these guys even though you might think they are local I guess they must be making a living off overpriced tractors. I won't be going back.

Gave me exactly what I needed. No disrespect like the others are saying "Mark" super good guy…read more Fixed my tractor in no time.

My 360 zero turn mower has sat at Ellis service department for two weeks without anyone attempting…read morerepairs. Although the repairs took several weeks the mower now works great. The mower deck and blades run like new. Great Job...!

Knowledgeable, kind people to deal with. Jason Swan was my salesman…read more Appreciated his honesty and great service. Mark delivered the machine I ordered on time and with great care. An all around good company. Excellent customer service.

Local and legit mechanic. They know what they're doing and do what it takes to fix things. They…read morefixed my weed eater but I needed an additional adjustment. I went back and they fixed it immediately. Will use them again!

I brought in a non running leaf blower. It was checked, a few tests performed, had it running after…read moreabout 5 minutes. Very knowledgeable and quick with the needed repair. All done at a great price.

I highly recommend Tony!! He was able to get out to me two days after I called him. That's…read moreimpressive. The other company that I have used in the past said that June 5th was the earliest that they could possibly get me in. I have a Cub Cadet Zero Turn that kept dying out. I had replaced a lot of parts on it, they were needed anyway. It had been setting for about two seasons due to health. I had it running and then all of the sudden it started dying out. Tony came to the house, rebuilt the carburetor, and several other things to get it running. He was very good at diagnosing the problems and fixing them. After he was done, I was able to mow both front and back yards with absolutely no problems! It runs great now!! All this was done at a very reasonable price. Thanks Tony!!

Another outstanding service by Tony on our lawnmower. This time I opted for the mobile service;…read morelast week completed with the usual high quality and high value results. And, i learned more about the state of gas lawnmowers today (a lot of plastic parts, and few choices). Do not know we would do without Tony's incredible services! Thank you!

I've been going to Gary's small engine repair since my little Grapevine shop closed a couple years…read moreago . They service all my lawn equipment and do a great job in a timely manor ! Miss Terry even taught me how to string my own weed eater ! She's the best !

Sup peeps? Happy Holiday season to all of you. We are closing out yet another year in our lives…read more Lets finish this year strong, and be in the right mind space for the new year ahead. So my lawn mower was making a strange sound. He said something was wrong with the mower. He, being my lawnmower (my son, he is my lawnmower.. hahahahaa.). He said the machine that cuts the grass was sounding funny. Broke out Yelp to see who you ladies and gents recommend. Well you didn't have anyone local to me in Hurst, but in a nearby city, Grapevine. Called ahead to find out the particulars. Sounded reasonable and family owned. Drove out, was given an estimate on parts and labor. Was thinking if it costs more than a new mower, will donate it on Nextdoor. Nope. She told me what parts would cost, and a service that included oil change, blade sharpening and fix the broken items. Came out way ahead. Um, 3 weeks turn around though. But they had a bazillion customer mowers out front in intake and outbound, so I expected it, and had a back up mower ready, and a lawn service I call time to time when I just feel like giving my son a rest. 3 weeks pass, I get a call on the exact day. Mower is ready. Drive out, mower starts one pull, no noise, looking like a new mower ready to cut some grass. paid my moolah, they loaded it up for me, and I could not have been more pleased. So thanks to the awesome family that owns and operates Gary's for offering honest service at a value. Not common these days to find one of those, let alone both. Also, thanks to you Yelpers that posted great reviews. One of you, Mark W. gave me a heads up on the turn around time, so even at 3 weeks, I wasn't caught off guard and knew what to expect. Not many small engine repair shops in business with mowers and such being made to throw away these days, and to buy a new one is usually cheaper than repairing. We live in a disposable society, we ourselves create and perpetuate. So I expect those few in business will be swamped and take more time to get to me. Happy Holiday Season people of Yelpistan. be good to yourselves and others. Thanks for sharing time to read this with me. Peace.