I had an amazing experience with outdora they were so kind and they did a beautiful job on my outdoor kitchen. They had the biggest variety of items I have seen anywhere. stuart was funny and was great he gave me a great price. I couldn't find that price anywhere else. Stuart personally called the manufacturer to check on my order I cannot express my happiness thank you. read more

Outdora sourced an upscale hard-to-find wooden stove for me at a great price. Service was outstanding. Stuart reached out to notify timing of manufacturer's price increase and then went out of his way to deliver the stove to a half-way spot that saved me a lot of time and money. I would absolutely do business with this customer-focused company again! read more

Stuart at Outdora is an awesome resource for outdoor grilling and had exactly what I was looking for. Due to Covid-19 he set up an appointment with me and was very flexible. After my first few cooks on my new grill, I had an issue with a part and he was very responsive on getting me a warranty claim set up. Thank you Stuart! read more

Outdora - Brisket - Appliances Near Me - Sonoma, California

Appended Review: Very funny, Stuart. We already met at your shop at which time you returned my money except for the 15 K that you kept. So yeah, a phone call will work GREAT! read more

We just bought the Kamado Joe Classic from Stuart at Outdora and cannot say enough what a great experience it was! Made an appointment to meet with him and he was there within 15 minutes! I had an idea of what I wanted and he was so knowledgeable and helpful, I left there knowing I'd made the right decision for my husband's Father's Day/birthday gift! Delivery was effortless and within days of order...highly recommend for bbq, smoker, pizza oven purchase! read more

We recently installed a beautiful fire pit on our patio. We purchased it from Outdora, a fantastic local resource for fire pits, outdoor kitchens and related items. During the entire design, selection and installation process Stuart and his team exceeded our expectations in terms of quality and customer service. As an architect, I appreciated Stuart's attention to detail and his willingness to create a custom fire pit (including the creation of a physical model and a video of the fire pit). I would highly recommend Outdora. read more

Outdora - Lumascast custom fire pit provided and installed by Outdora - Appliances Near Me - Sonoma, California

I called Outdora when I was having trouble with a pizza oven I had bought from a different dealer. Stuart, the owner, was super helpful. He took the time to listen, make helpful suggestions and scheduled a visit from their service department. The way he took care of someone who's not even his customer speaks volumes about the values and ethics of this business. Thank you! read more

Here's the deal... the mantra for today's pandemic economy: SHOP LOCAL - BUY LOCAL. Small, independently owned businesses need and deserve your patronage now more than ever. You'll get rewarded with more than great service but your investment locally pays great community dividends right here (not in Seattle/Amazon, Bentonville/Walmart, Atlanta/Home Depot). Stuart and his team did a super job when they personally delivered and set up our brand new high performance BBQ grill. Great service on a particularly hot day, perfect for grilling this evening. And... they removed the old grill. Great service, super selection and the offer to come back and service it later on! Buy local and you'll get real value from Outdora in downtown Sonoma. read more

This place is the place to buy anything to do with outdoor kitchens. Stuart the owner is very helpful and extremely knowledgeable on all of the equipment that is out there. Stuart was great on guiding us through what we needed. Our order came in as expected and on time! I would highly recommend them. read more

We worked with Outdora as a part of our recent Sonoma home remodel. Our experience has been terrific! Stuart and his team have a focused selection of high-quality product and are very knowledgable about the features of their products. Stuart was able to visit our worksite to help us select the appropriate size of products and has been a great partner throughout the process. read more

Awful experience! I was so hoping this would be a great place as I really wanted to support a Sonoma local business. I guess I am not the only one who had a horrible experience recently. We bought an outdoor firebowl to replace the one we had which was burned in the 2017 fires (along with much of our property). Just getting anyone to answer calls or emails during and after placing the order was excruciating. I think that should have been a sign...but I wanted to give them a chance. And then immediately after it was set up, it did not work. Once again, I had to email and call many many times to get any sort of reply about getting it fixed. They took no responsibility for it not working (even though they were in charge of the install) and they would not even help me file a claim with the manufacturer. I even talked to the owner, Stuart, many times and even he refused to help. After many attempts, I finally tried to contact the manufacturer myself, but they said they have to deal with the supplier. So here I am many months later stuck with many repair bills, bills for new parts which I could never get covered since I got so tired of trying. Just one more thing to deal with after being hit by a fire. Very depressing... read more

Stuart & the Outdora team helped me find an awesome refurbished Delta Heat Grill - he fixed it up and it's just like new! Thanks for all your hard work and for the speedy delivery & set up. They are even ordering a nice cover to keep it in great condition. I'm really excited to start Grilling and enjoying my new purchase! read more

It's always been a dream to have an outdoor kitchen and living space...after 7 years of living with dirt and gravel out my door in my renovated house we finally got to build a beautiful outdoor space. The folks at outdora were very helpful in my research for the perfect wood fired pizza oven. We decided to go with Forno bravo Bella oven and the first oven did arrive damaged beyond reasonable so we sent it back. Stewart was very quick to respond and deliver the oven to me directly (were in Sonoma county) within a week! We love the oven and had a wonderful experience with outdora. Thanks! read more

I am sure glad I didn't listen to the not so positive reviews about Outdora. I am looking to upgrade my current outdoor pizza oven and was hoping to see and learn about the available options in wood/gas fired ovens. I could not have found a better sale person than Maxx at Outdora today. He was exceptionally knowledgeable about the many ovens on the market today and presented a completely unbiased view on options. He never in any way talked poorly about other manufacturers not representative in his store. In no way was there any aggressive sales - in fact he was very considerate of my limited experience. He was extremely patient with me and spent more time explaining options and providing me literature that will go a long way in helping me make a purchase decision. I will definitely return to Outdora when the time comes to make my next pizza oven purchase. read more

I found it difficult to get my outdoor propane barbecue/grill serviced when an aged (and fortunately abandoned) mouse's nest caught fire behind the front panel. One service call just worsened the situation and others just wouldn't respond. Then I found Outdora on Napa St. just off Sonoma Square. Stewart Sager is a busy man and scheduling time with him was difficult but he came round, looked into the problem, resolved what to do with a tricky gas Y-junction (tank to grill and burner) issue, ordered the parts and had the whole thing back up and running. So recently, when I yanked out the igniter trying to change the battery (what was I thinking?) I called him again. He came round and installed the replacement part. Problem solved. A pleasure to deal with! read more

For weeks I have been told by Outdora that they are ordering parts for our grill and will have them in 1-2 weeks. Then I call and they take down my number to call me back since they are *so busy* and need to check the status of the parts, yet they never call me back. I would never trust them or recommend them. This has been going on for over a month now and all they did was fed me was lies. read more

I just purchased a lynx display model from Outdora and the experience had been outstanding. After reading the other unfavorable review, I was naturally a little skeptical, but I decided to explore the deal further. I got in touch with Stuart who I think is the owner of the business. Stuart was a straight shooter and he was great throughout the whole process. He was very honest about the condition of the grill (I was worried because of the bait and switch comment by the other reviewer), and when I actually saw the grill the condition was exactly as he described. He gave me the serial number of the grill ahead of time so I could verify with Lynx on the manufacture date and warranty. He also went to the bat for me with Lynx to get some upgrades done to the grill. I finally met Stuart when I visited their showroom to see the grill. When he learned that I was in the initial planning stages of an outdoor kitchen, he spent an hour with me giving me a ton of design tips and pointers. He was genuinely passionate about this and just seemed like a great guy in general. I am not sure what the other reviewer experienced, but this is certainly not an Internet clearing house. An Internet clearing house certaintly wouldn't have invested in a showroom displaying 4 of the top brands in outdoor kitchen, with top of the line counter designs like poured concrete countertops. As for the grill that I bought from outdora, there was certainly no question that it had a verified warranty and upgrades by Lynx corporate. I would buy from Outdora again, and I would not hesitate to recommend others to do so. read more

Was looking to take advantage of the great weather we have been having to pretend it is still summer, and decided to grill some lamb on a whim. Stopped into Outdora with the same random idea of pretending it was still summer and seeing what they could do about helping me string it along. THey were super friendly and helpful. Gave me some great tips on when to pull meat and veggies off the grill. Admittedly I was expecting a totally different experience, so I feel like I owe them a thumbs up and spread the word. It was cool to have a store that specializes in that type of out door living... Especially since I am looking to keep living the dream. Check them out if you haven't. I will be going back. read more

We had plans for a complete yard renovation and were looking for a high-end built in grill. We had a Lynx at our previous home and went in search of a similar product. We found Outdora listed as a Lynx distributor. Our experience in the store was fantastic. Stuart spent about an hour with us explaining the features of several high-end grills. We found a grill that gave us more options than the Lynx. The cost was better than we expected, so we were able to purchase extra components! There was a snag with delivery, but with one phone call they happily accommodated our needs. Stuart showed us the online site. Once our yard is finished, we plan on ordering furniture and other accessories. They sell quality merchandise, have great prices, and their customer service is phenomenal! read more

Recently purchased a BBQ grill from Outdora and worked w/Stuart directly from unit selection, through delivery and installation. Very happy with the product and service. Excellent in all regards! read more

I am so disappointed with the customer service that I experienced from this business from Stuart the owner. Mason was helping us and after 2 weeks of tracking him down he got back to me to tell me (after I called again), wasn't sure of the price he quoted me a two days before. He was supposed to let me know and I waited for a response... no call back. As a business owner myself I know what it takes to tend to my customers. A mere call back would suffice. We needed a replacement cover for a fire pit that we purchased last year. The fire pit became moldy in less than a year and were looking to replace it. When I called to check on the status Stuart told me Mason wouldn't be in for two days so I asked if he could take the order for me seeing as he is the owner of the business. He then told me he had no time to deal with a fire pit cover and that he has other larger orders to fill. I love to give my business to small businesses, even though I know I can always find a better deal online. We have lived in Sonoma for 2 years and love to see small business flourish but with customer service like Stuart's of Outdora I am doing business elsewhere for a fraction of the price. Shame on you..... read more

My wife and I had ordered an item off of Ebay from Outdora. We paid immediately. After several days Outdora had failed to mark the item as shipped or provide any tracking information so we sent them a message. They never responded to that message. Finally after the Est. delivery date passed and still no item we opened a resolution case within Ebay and a second message was sent. Outdora failed to respond to that second message nor to Ebay in response to the open case. I called and spoke to a customer rep who informed me he would pass the message on to the warehouse rep as he may have forgotten to mark the item as shipped and they would get that taken care of. 3 days later no response, and they still have not shipped the item. Ebay now has the case under review as the waiting period is up for the seller to respond (which they haven't). Luckily I am covered by Ebay. It's a shame a business like this does not mind taking people's money and KNOWINGLY do not ship the items that someone has paid for. read more

We've been looking at pizza ovens for a while and found Outdora recently. So happy we did because Stuart was very helpful, not only in picking the perfect oven for our family but also sharing great advice on pizza making, dough recipes, and cooking techniques. We really appreciate his knowledge and how accommodating he was to meet us on a Sunday afternoon at 430. read more

It literally took me six visits to Outdora to figure out which kind and size of pizza oven I wanted for my backyard. Stuart was patient and informative every time I came in over an eight week period. He never tried to steer me in any particular direction, but explained the benefits of each oven I was considering. Once the order was placed, everything went very smoothly. The oven came a week or so later than anticipated, but I was fine with that. When I needed a natural gas outdoor fire pit, I went back to Outdora. The service was just as good as for my first purchase. Oh, and yes, I actually use my wood fired pizza oven all the time. It was a great investment and heats up in about 20 minutes. read more

Love the store. Incredible quality products. We bought one of their portable grills as a gift for our son-in-law. He uses all the time. They are extremely knowledgeable and helpful. They have a wide range of outdoor quality equipment. Definitely a place to go to get the most out of your outdoor spaces. read more

Outdora are happy to sell you any barbecue or outdoor heater. Just don't expect them to fix it when it breaks or provide any kind of post sales service. read more

The worst customer service I have ever seen. Was going to order some BBQ equipment online but thought it would be good to buy local and have some in person to deal with. Order a hood , BBQ and fryer 1 year ago, simple order, could have received it in about a week if I ordered online. They charged my credit card in full took for ever to get the BBQ and Fryer, never got the hood so they offered a credit. 25 E mails and about 20 calls Still have not got my $2,5000.00 credit on equipment that we never got. It has been about 1 year, keep promising but they never respond. DO NOT DO BUSINESS WITH THEM. read more

Don't even think about it, all they really want to do is sell you an overpriced grill that's no better than a Weber. And don't count on their so called service either, first you have to hear a lecture on how bad your grill is and how they can fix you up. Is there such thing as a minus star! read more

I needed heaters for my patio and needed some guidance on what kind to buy, how many I needed based on the layout and dimensions. I called a few stores that weren't helpful but when i found Stuart he was incredibly knowledgeable and helpful. We spoke twice, figured everything out, I got the heaters right on schedule, and now they are installed and they work great. One minor complaint - in order to dim the heaters or put them on a timer, I needed additional equipment totaling about $1,000, which ended up being a surprise to me. I was able to complete the install without these components however. read more

I walked into Outdora to check out what was new in outdoor cooking appliances. A few years ago I bought a woodfired oven, large grill, smoker and high btu burner. The owner Stuart was instrumental in helping me make my dream outdoor kitchen a reality. In over 4 years, I have never had a problem with any appliance or wished I had changed the set-up. When making a significant purchase like my kitchen, it was critical to have someone who took the time to understand what I wanted and how I would use it. He saved me from making many mistakes. The advice/expertise was well worth the price. read more

Wandered into the showroom earlier this year and was blown away by how amazing everything inside is. For a long time I couldn't really tell what it was all about from the outside, but the islands are extremely well put together and beautiful. They really are an inspiration to what my future backyard could be like. Love all the pizza ovens they have, and the owner is the nicest guy! Extremely knowledgeable and happy to explore possibilities for what can be done with your outdoor living space! read more

Stuart and Max are a great team from start to finish they where on top of it. They both have great vision and designed a gorgeous outdoor bbq/kitchen for me. What was most impressing was a sub contractor cancelled last minute on Stuart and he and Max showed up and finished the job themselves. Thanks for all the help guys!! read more

After Stuart responded to my initial Yelp review showing an interest in resolving our issue, I decided to give him a second chance. I called Outdora on 03/29/2019 and asked to speak with Stuart. He was unavailable, and the gentleman who answered the phone took my number. I called Outdora again on 04/04/2019. Stuart was there, but unavailable. Again I left my number. I called again on 04/08/2019, and this time spoke with Stuart. Mr. Sager mentioned that in order to make things right, he would sell me a new Perlick Kegerator at his cost, if I took down the Better Business Bureau complain and Yelp review. I asked if I would be credited the amount I had spent on the Kegerator that I had bought from him that was unable to cool on the inside. He asked how much that was, and when I told him, he said that no credit would be provided. When I asked him what I was supposed to do with this large non-working kegerator I had already purchased from him, he mentioned that I could get it fixed. This is ironic, because I've been trying to get it fixed for the two years I've owned it. I mentioned that purchasing a second unit from Outdora to replace the first unit that I bought from him because the first unit was Dead on Arrival does not seem like a very good resolution. He mentioned that because I had contacted the Better Business Bureau and because I left a poor review for Outdora on Yelp, this is all that he was willing to do. I declined, and he ended the phone call. read more

This is a follow up on a previous review. The management followed up on the customer support issues we were having and the PRIMO Kamado was delivered, albeit a bit late. The follow up with very courteous and timely. The product is excellent and I'm a happy customer. read more

Great experience from showroom to delivery of our grill. They explained things clearly and well to us so we could make a good choice of product. They communicated well about delivery time expectations. They went out of their way to get the grill to us as soon as possible on a Sunday morning. Nice people. I recommend them. read more

Buyers Beware! This is a business that is an internet clearing house. This business has a front door with pretty, shinny, new display models. The back room is not filled with new products for sale but rather a call center for internet sales. If your intent is to purchase a new product, Beware! You may believe that you are purchasing a new product, say a 2011 model, but actually receive a 2007 2008 2009 or 2010 model. The only true way to know what you are purchasing is to contact the manufacturer with the model and serial number. It is then you find out that the item you have purchased is new but is a 2000 something model and is being sold as a display model. This is when you check the fine print of your manufacturer warranty that does not cover display models. Then if you try to return the item to Outdora there is no customer service at the retail location. Outdora claims any problems are between you and the manufacturer. Your only resolution ends up in small claims court. Note ; small claims has a $5000.00 maximum limit. As far as your credit card protection, Outdora has that figured out as well and will produce for Merchant Services fictitious documents that you never see at the time of purchase, such as their no return policy. The reason Outdora has a display floor is because the manufacturer such as Lynx changed their policy on internet sales for that exact above reason. Outdora is running a sophisticated bait and switch sales scam so please beware. There are several reputable companies IE Barbeque's Galore that sell the same products without the scam. read more

I was buying a Twin Eagles grill and having trouble with two other retailers (one couldn't get the item in a reasonable timeframe and another was trying to sell me a discontinued product). I was referred to Outdora by the Twin Eagles sales team and they did not disappoint. Stuart provided great service in helping me complete my order quickly, at a good price, and was a pleasure to deal with. I have no hesitation in recommending him and his team for ordering high-end grills. read more

Whoa...., to read the above review subsequent to my experience at OUTDORA is surreal at best.These are very, very nice, local, Sonoma people with a well run locally owned business. I purchased a Green Egg BBQ there for my vacation rental that ultimately (after several uses) we decided was too difficult for people to operate. They graciously let me return it for another gas BBQ. This new BBQ was an excellent BBQ but we decided (again after several uses), that it was just not user friendly enough for a vacation rental. I called them and they again offered to take it back. I am 66 years old man and decided that I could load this BBQ by myself into my son's truck in order to return it. To make a long story short I ended up dropping the stainless steel BBQ face down into the street. I essentially destroyed it. I called the owner and he offered to sell me another better BBQ at his cost. They certainly did not have to take the first used BBQ back, they certainly didn't have to take second used BBQ back and then after my calamity with it sell me an even better one at there costs. This is good service, followed by good service, and ending with good service. Sopping here is like shopping at a family store. This is a far better place to do business with than a near by box store or chain hardware store. This gets a 5 star plus rating in my experience............. read more

I ordered a grill from Outdora over the phone to be delivered to my home. Interaction and service was great. They even assembled it for me for a small fee. I am a fan! read more

My husband and I purchased a 2 wine refrigerators and an sink for an outdoor bar. The owner was involved in the selection and very helpful. The delivery was smooth. Everyone was friendly and and made great recommendations. I would 100% recommend outdoora and will use them again. read more