Let me set the stage: I bought a shiny new construction home in 2021 with a pool that was installed…read moreby a local Pool & Spa company (name redacted to protect the lazy). I'm not a full-time resident -- just a part-time pool guy living that part-time beach life. But even part-time residents deserve full-time water circulation, right? So every year, I call the original installer to open and close my pool. And every year, it's like asking a teenager to do chores -- they either ghost me completely or give me the "we're busy with real customers" brush-off. Which is wild, because I've literally paid them every year, which feels like it should count for something -- if not respect, at least a returned call? Anyway, fast-forward to this year -- Year Four of the Pool Neglect Games. My pump started sounding like a chainsaw being tortured. I'm pretty sure the neighbors were close to calling the HOA or an exorcist. I emailed the original pool company: crickets. Called them: voicemail. Still nothing. So now I've got a dead pump, a murky future, and a wife I just told, "Get ready to bucket-bail this pool for the next two weeks." But then... enter Eric, stage left. (Cue spotlight and heroic music.) At 7:30 AM, I left a voicemail for Aquarius Pools & Spas, and by 7:45, I got a text from Eric like some kind of Pool Whisperer. He said he'd call by 9:30. Guess what? He actually did -- like, on time -- like a grown adult who respects other people's time. I know. Shocking. I gave him the lowdown, sent pics of the setup, and he quoted me a price that didn't make me want to fake my own death to get out of paying it. Then he said the magic words: "I can be there today." I almost cried. This man showed up, mid-day, replaced my pump like an absolute legend, and had my pool up and running same day -- all while the other company was probably still warming up to check their voicemail. Eric is the pool repair ninja I didn't know I needed but now cannot live without. And let's be real, I work in Customer Experience for a living -- I literally get paid to find out why companies suck and fix it. So when someone actually delivers top-tier service without the usual drama, it deserves more than five stars. It deserves a skywriter, a parade, and maybe a statue. So to sum it up: Eric, you crushed it. You turned what could've been a chlorine-scented nightmare into a same-day solution. You've earned my business and my local referrals -- and if you're reading this and need a pool hero, call Aquarius Pools & Spas and ask for Eric. Tell him the guy with the haunted pump sent you. P.S. My wife didn't have to skim bugs with a pasta strainer. She thanks you too.

We have been with Aquarius Pools and Spas for a few years now. The owner Eric is extremely…read moretrustworthy and honest. Pools and hot tubs are not cheap to maintain, but Aquarius's prices are very fair, and for the excellent service we continuously receive, it is well worth it. We previously had another company maintain our pool and hot tub. They touted themselves as the largest pool maintenance company on the OBX. Their technicians were Not trained properly and were told to watch you tube videos to learn the trade! Aquarius is responsive, caring and has well trained employees. You will be very happy with them.

Brandon and his team have serviced our pool and spa for 17 years. I have never had one complaint…read morefrom a guest. Not only does he take great care of my pool he also looks out for my house. Recently he noticed there was a dog on premise and my house is a no pet home. He notified the rental agency so they could take care of the problem.

We have used Brandon and his team since 2007. They are responsive, professional and reliable. In…read morethe beginning, we had little kids so he used organic pool cleansers which was important to us and it kept us out of the pool only for a short time after service. Our pool was for personal use so when we had an issue he was just an email or text away--sending someone immediately. Once we transitioned into rental program, he seemlessly worked with our realty company rather than having to work with theirs. Two thumbs up to Brandon. He's a nice guy too!

This was our first experience with Sound Side Pools. We were looking for someone to close and…read morewinterize our inground pool and after calling around for prices, they were the least expensive so we thought we would give them a try. Their office manager was so nice and managed to schedule them to come in just a few short days. They showed up when they said they would and in just a very short time had the pool pumped down and vacuumed, the lines blown out, chemistry adjusted, pump and filter drained and the cover installed. They did have to come back to put a floater with chlorine into the pool (we didn't have one and they didn't have one on their truck) so, all in all, an excellent job for a very nice price!! Looks like we have our new pool company!!! Very happy!!!!

From the owner: Swimming Pool Cleaning, Fiberglass Pools, Pool and Spa serviceread more

Thank you, Ritchie Pools and Spas - our pool and hot tub were both clean and in great condition for…read moreEaster weekend. Nikki is simply the best- she responds quickly to all requests and questions! We love our pool and spa now!

Horrible business practice. Tells you he will be there, then doesn't show, but leaves you a text…read moremessage with an estimate.

No Shoes! GREAT service! There are many good pool…read moreservices in the Outer Banks. We should know, we have tried a few in the 15 years we have lived here. Barefoot Pool Service is the creme de la creme of pool services in the OBX and the prices are reasonable. I know my service gets done twice a week whether I am there or not. And the pool and spa are left in pristine condition, while the liner is safe from the harshest chemicals. Plus all the maintenance for the solar system, the pumps, covers etc.., all taken care of, when ya need it at a fair price.

Promised to open the pool by first weekend in May, then by mid May, then by Memorial weekend. Phone…read morecalls and texts Memorial weekend when we showed up without a working pool were not returned. Told us by messenger (another pool guy) that he just would not be able to get to us. Really unbelievable how irresponsible this business is.