My garage double door had a twisted track on the left side after the blizzard. I first hired Daniel Perets from an online ad who claimed to be able to respond immediately but took 3 days. He came out and charged $975 for less than 5 minutes of work with a sledgehammer. If I wanted the section replaced, he wanted $1500. When I complained he said he was so expensive because he was a "professional". He also wanted $150 each for 10 new rollers. I declined and called Overhead Door who I trusted and used in the past. They came right out and replaced the section of track, placed all 10 rollers and programmed my two cars to open my garage door. All these services were $310.00! The guys they sent were polite and fast and a delight to work with. They were the real professionals. I love OVERHEAD DOOR and will not call anyone else in the future. As for Daniel Perets, I feel he took advantage of me in a crisis. I am 77 years old and this is shameful behavior on his part. read more

This company is a joke! They sent a guy out who told me that my motor was fine but this little plastic piece (the inner slide) on the chain needed replacing. He said that they don't sell that part but they always have them in with the discarded motors and he would look for me. I told him I liked to recycle, and he said they did too! Great!! He leaves and 15 minutes later calls me to say he can't find one and if that's the case I will have to replace the motor at $900. I found that suspicious since it had only been 15 minutes and he was probably still driving, but I said I was patient and to keep looking. He told me he would and would get back to me the next week. The very next morning I get a call from a different guy saying he will be coming out between 2-5. I excitedly said "you found the part!". He said they did not and the company does not sell that replacement part. So I asked what his purpose of coming out was and he said he had a motor loaded and was going to install. I then tell him that I feel like I am being scammed since the day before the guy said he would be looking for it. And now they've skipped straight to needing a motor replacement for an already working motor. I asked if I could buy the part online and he said I could try. I searched for all of 2 minutes and found it for $3 on preferred doors llc. Called back and spoke to a woman to tell her that I found the part for $3, so it would be crazy replace the motor for $900! She said she would cancel the appointment and told me to let them know when the part arrived. Yesterday the part came and I immediately called them to schedule. The same woman answered the phone and said she spoke to the manager/owner and he's not going to install anything that's not theirs. When I asked to speak to the owner, she told me he was gone for the weekend and wouldn't be back until Tuesday. As I was asking if I could leave a message for him, she cut me off to say "have a good day, buh bye" then hung up on me. Incredibly rude and dismissive. Side note: I watched a YouTube video and installed it in 20 minutes for $3. Garage back in working order!! I would suggest taking advantage of the internet and chat gbt! A little research can save you a ton of money!! read more

Absolutely perfect experience and repair. Chris was simply the best and not only assisted in getting a broken door closed but set up the repair date and parts and the project was done in less than a week. I cannot applaud enough - bravo and would recommend this company to anyone who wants old style exemplary service and expedited repairs read more

CUSTOMER BEWARE. While I dislike the idea of writing a negative review of a local business; the experience I had with Overhead Door Cape Cod was so abysmal it unfortunately needs to be shared. Contrary to popular belief, the Wicked Witch of the West was in fact not killed in Oz, but is alive and well, currently working the front desk at Overhead Door Cape Cod. This woman is singlehandedly responsible for the loss of not only my potential business, but anyone I can share my experience with. I called about a garage door repair and was told it would not be a problem. They stated that someone would contact me in the next few days about scheduling a repair. I never received a call back. After numerous phone calls over the course of 3+ weeks with no answer, I was finally able to have my call picked up again by the most miserable human i have ever had the great misfortune of talking with in my entire life. I was met with nothing but verbal hostility and false claims about what was previously discussed. I was verbally berated and spoken to with nothing but contempt. The venom that drips from her mouth would make a rattlesnake jealous. The very fact I cannot give this experience negative stars makes me nauseous. I was then hung up on and my calls went unanswered. I would not use this company if they paid me. read more

I hired them to replace a panel which included Facia boards, and I paid a large sum. They replaced the panel only , and said I was liable for the facia boards. How could you just do a fraction of the job. it looks absolutely awful, and now I have to scramble to finish the job. Added to the fact that when I tried to reach a quiet resolution, they totally ignored me. read more

They are very thorough. They call the day before to let you know they're coming, they arrive, enter the garage & do their work. And just like that, your garage is back in business. This is the 2nd time we have used them & I appreciate that they work their magic without need to interrupt my work day to explain to me what needs to be done, they just repair it. I don't understand garage mechanics, I just want my door repaired. They fix it, send us an explanation, we pay & that works for us because we can't fix it. I highly recommend them! read more

I just want to say that Jason, the repairman, did an amazing job getting my huge garage door to work! He rewired and troubleshooted, and replace the outdoor switch. Kept working on it till he had it just right! Best service I think I've gotten on anything in a long long time. Haven't gotten the bill yet back in the day my husband used Overhead Door for all his building projects. read more

Needed a new remote as old one not functioning. Picked one up at a cost of $59.88.....took my breath away. Found identical overhead remote for half the price at amazon....thanks for the rip off guys. read more

Appointment No Show/No Call! I had an appointment for someone to come to my home for an estimate for new garage doors. I arranged to be home at that time for appointment and no one showed and no one even called to advise that they could not make it. I did get a call two days later and this time they did show up. I did receive my estimate a few days later and was shocked to see that their pricing was $2,000 over other estimates in the area, and was a bit shocked that they would charge extra if I wanted them to dispose of my old doors. read more

Overhead door saved my day! My car was stuck in the garage, I guess we had a broken spring. They sent a crew out that morning and got my car out and fixed the spring read more

Key pad fail after one year Company well aware of easy ( cheap) fix that homeowner could do. Instead they send out TWO technicians and charge $130 for the " fix" So service is an F Integrity F read more

Loved the product -- However, the service was not good. NEVER got a return call without making 5 calls. Things were not done right and they said a final bill would be sent and changed my credit card from original deposit with telling me. Unacceptable. I liked the product but would not deal with this company again. read more

Called for a service appointment on a Tuesday. They called in the morning and said they would be out from 12-2. Never showed up. The next day they came out, technician Jeff seemed like he didn't have a clue what he was doing. He told me he needed to order a part for my garage door motor. Weeks later a different technician came out and said I needed another part to be ordered. I was annoyed so I called All Cape Door Systems they came out the same day and fixed the problem within 15 minutes. read more

My sons badly damaged our garage door by constantly shooting pucks at it. I called Overhead door and one other garage door company to talk about replacing our door. Overhead Door was by far the most professional. We visited their showroom and met with the salesman who showed all our options he came out to our home to measure and the door was ordered & installed within a few weeks. Installers were very thorough and did a good job of cleaning up. read more

We had overhead door of cape cod come out to replace the doors on our garage and we couldn't be happier with the service and results. The salesman was very nice and explained all of our options and the new doors look great and they were installed in no time. I would definitely use them again read more

Our garage door on Nantucket jammed up and was beyond me to fix. I called Overhead Door, having used them 4-5 years ago, and the pleasant receptionist advised me it would be a week or so before their truck would be on island, and I would be given a call when they could take care of my problem. Sure enough, a week later the tech called and said he'd be out within the hour. After a bit when I didn't see his truck I texted him to see what the plan was, and he advised me he'd already been there and fixed the problem! I'm happy. read more

Don't even bother trying to work with these people. After several broken appointments and a lot of inconvenience, they could not care less for a basic piece of business. When I found another company on the Cape to come in, they told me they get calls all the time from people who had their time wasted by Overhead Door of Cape Cod. I don't understand how they are still in business. read more