Very disappointing - they don't seem to care about patients much. I scheduled a scan 6 weeks in…read moreadvance - they cancelled 4 days in advance, offered me a reschedule for 3 months in the future, and made zero effort to try to be flexible with my schedule. Also - the person who called me was quite brusque, and blamed the technician rather than the company that makes no plans for a backup when their technician is unavailable. Think about this - early detection is important in treatment but Overlake Imaging is fine making people wait months to get test results.

Horrible care. They are only interested in making money on expensive and unnecessary treatments…read moreand causing you to need them.

I have visited this location a few times with zero issues. I'm not a fan of blood draws and always…read moreseem to get out of there with no incidents and very helpful people. Today was different. The gal who helped me was rude, no name. Appeared to use the largest needle possible to take blood (never required)- I can barely bend it now along with the a large red spot and bruise. Rookie in the house? Possibly but it's a busy place and she's jamming needles like she's practicing on fruit. Never again!

Do not go here. You will wait 30 minutes or more even if you have an appointment. Then you will…read morenot get your results. I am still waiting over 2 weeks for results. You cannot talk to anyone there. You can only leave a message and they will not call you back. I got a text that my lab results were ready, but when I went to their patient log in, there were no lab results. This is extremely frustrating.Do not go here.

Stopped by Kaiser in Factoria for a COVID shot and had a great experience. There was no line to…read morecheck in on the first floor, and parking was easy. After checking in, I filled out a short questionnaire to give to the nurse. My wait was about 12 minutes before getting the shot. The whole process was quick, organized, and only mildly uncomfortable. I'll definitely come back here for future flu shots or vaccines because everything was efficient and stress‑free.

You would think a medical building would have the intelligence to make the entrance handicap…read moreaccessible when they're working on the entrance but just like Bellevue has an issue with they don't understand that. Yeah you can go in a wheelchair in the front door and then we take the front door away. oh don't worry we'll make a jagged, broken sidewalk and entrance so you can almost trip and fall and die on your way in so then they can take care of you. We need stop giving able body people jobs that can't do them properly.

The doctor who saw me, Dr. Paul A Lee, behaved less like a medical professional and more like a…read morefinance frat bro . His explanations were vague, dismissive, and barely met the minimum standard of care. I ended up getting more useful information from the medical assistants than from him. After being fitted with a leg brace, I asked a few basic questions such as what position my leg should be in and how long I should wear it. Instead of giving clear guidance, he responded with "I don't know". I cannot fully straighten my leg after my fall, so I asked whether it needed to be straight in the brace or simply kept in a comfortable position. Rather than answering professionally, he mocked me and mimicked the way I was walking, claiming it was "almost impossible" to walk with a bent leg ... That is exactly how I had been forced to walk into the clinic due to the pain in my knee when attempting to straighten it. Being dismissed, mocked, and given inadequate medical guidance while in pain is completely unacceptable. His behavior was unprofessional, disrespectful, and frankly appalling. I would strongly advise others to AVOID seeing this doctor. The rest of the medical staff were lovely.

Updating my previous review after a solid experience…read more As an ER nurse, I notice speed, workflow, and efficiency immediately, and this place was one of the best I've seen. I had an MD eval, labs, a CT scan, and a fluid bolus, and I was out of there in a little over an hour. For anyone not in healthcare, that is wildly impressive. Considering most wait times in the ER or urgent care can easily exceed 6-8 hours, this experience really stood out to me and absolutely warranted a review update. The clinic was super clean, organized, and the whole process felt incredibly streamlined from start to finish. The staff were friendly, helpful, and kept everything moving quickly without making the experience feel cold or rushed. That is a hard balance to strike in healthcare, and they nailed it. I do not impress easily when it comes to medical workflows, and this place absolutely delivered.

Very disappointed with my experience at Labcorp. I scheduled a drug test appointment ahead of time,…read morebut when I arrived they still treated me like a walk-in. On top of that, I went to the address they assigned me to, only to be redirected to another building afterward. The location was clearly short staffed and disorganized, which led to long wait times and unnecessary stress for something that was supposed to be simple and time-sensitive. There seems to be no point in making an appointment if you're not actually prioritized when you arrive. Overall, the experience felt unprofessional, poorly coordinated, and frustrating. Communication and scheduling need serious improvement.

I'm giving the 3 starts for the tech notion that drew my blood…read more The older woman at the front desk was HORRIBLE, RUDE, SLOW..... non helpful not only to me but to the 15 plus people standing there waiting to get labs drawn while to 2 techs waited for her to get the people in.... EITHER hire a new person with personality... and manners or get this person some help.

I have a difficult time believing the poor reviews, as my experience in 2026 was phenomenal. From…read morethe front office to the back, the staff was absolutely amazing, empathetic, and caring. I felt respected and supported in making my own decisions about my health care and felt safe and cared for. The tech was incredibly knowledgeable, kind, and made all efforts to ensure my comfort during the procedure. I would recommend BMI and Dr. Jacobs office to anyone seeking medical imaging.

I arrived for my 11am appointment at 11:05 due to World Cup traffic…read more I stood at the front desk while the receptionist typed away for three minutes with no greeting or any eye contact. This made me feel extremely uncomfortable and unwelcome in the space. He then proceeded to tell me that I needed to go to the desk downstairs, which I promptly obliged. Upon arriving at the desk downstairs, I was not greeted or even looked at. I announced my name and that I was there for my 11 o'clock appointment and apologized for being five minutes late. She then proceeded to tell me that I was going to need to reschedule and that my check-in time was actually 10:45. I explained to her that whoever I spoke to on the phone told me to be there at 11am not 10:45, and if I would've known I needed to be there early I would've shown up early. She explained to me how they supposedly have on file a reminder call in which I never received, no voicemail left, as well as never receiving any type of email confirmation explaining that I needed to be there early. After typing away on her computer for another five minutes, I asked her what she is doing, and she expresses that she's trying to find a new time for our appointment. At this point, I am frustrated, and now 15 minutes past my appointment time. I let her know that I am uninterested in using their services and exit the building with extreme relief that I never have to be in this environment ever again. After the experience in this extremely unwelcoming environment, with extreme lack of flexibility (even 5 mins), and complete disregard for any type of logistical organization, I will never be returning. And drove away with a huge smile on my face that they will not be receiving one dime from me or my insurance company. I am also very excited to let my primary care physician know so that he never has to send a patient here ever again as a referral. His patients deserve so much more than what you all have to offer, which is apparently very little. This business is an embarrassment to the Bellevue medical community, and what an absolute shame for patients that they have to deal with such a lackluster business. PLEASE DO NOT USE THEIR SERVICES!! UPDATE: My sister has received a service here. They left her on the exam room table, half naked, for over an hour before she received her scan. She was in her teens at the time and too scared to get up and disregard her primary care physician's orders. We will be alerting all women we know within the greater Seattle area to never come to this sub-par establishment.

I've had nothing but good luck dealing with this organization. They have always been responsive to…read moreany requests we have made. Their personnel are quite polite and sensitive the comfort of the patient. While in the waiting room during one of our bi-monthly visits, a woman came in and wanted an infusion. She was told she didn't have an appointment, to which she replied 'Well, I'm here now'. To my amazement, they worked her in and she got her infusion. While I (and I'm sure they!) definitely would not suggest this approach whatsoever, it does show how much they work to accommodate their patients. I definitely would not try that with my Overlake GP in Issaquah, where when I was 20 minutes late due to traffic, was told to leave and reschedule weeks/months out. I saw the low rating here, with very few responses, so felt I should comment as to our very good experiences with this organization.

I was experiencing chronic pain and flare up with hands and after visiting with my primary care…read moredoctor and some test results, she gave me a referral for a couple of doctors. I originally tried to book with Dr Dada but learned she was not accepting new patients. And I wasn't even sure that I wanted to keep my appointment after that. But let me tell l, am I ever so glad I did. My initial appointment was with Dr Lai. We went over Rheumatoid Arthritis and what it looked like and he broke down diagnoses and treatments. After additional testing where my markers didn't come back super high, but I knew the pain I was having wasn't fake. They really listened to me and treated me with care and concern. I've since been visiting with a PA, Christopher D, and his care and bedside manner is top tier. The treatment plan and follow up plan is helping to manage my pain. And for that I'm grateful. The staff at the desk is friendly and helpful. You do have to wear a mask in the entire facility. I did not understand this at first but knowing the people who come here are dealing with auto immune issues, I really respect that they do this.

Went in to get blood draw. The technician cleaned an area and poked the area that wasn't cleaned. A…read moreretraining is required. It would be a one star if they missed. My veins are huge.

Elaine was a wonderful phlebotomist! I had to have a lot of blood drawn and it was basically…read morepainless! Place was incredibly hard to find with Google map.

Clean facility and the technician was fabulous…read more However came in with a sprained ankle and no handicap door access to get in with my crutches. It took TWO days for me to hear back & confirm sprained and not broken

This is probably the BEST place to get imaging... in the greater Seattle area. The staff were well…read moreorganized and check in process was flawless. The BEST part of this experience, the staff allowed me to be with my husband during his MRI, yes, you read that correctly. I was able to get into scrubs and go into the room where the MRI machine was, so my husband could feel more at ease, knowing I was there. I bet, because of this, RAYUS probably has a higher completion percentage than any other imaging place in the area. So empathetic and aware of understanding of different patients situations with imaging. 10/10 is what I would say about RAYUS... oh and one more thing.... We had the MRI done at like 930, I think, AND we had the final results by the afternoon!!!! Unheard of, I know. Anyway, I highly recommend RAYUS for all your imaging needs!!!!!