If I could give zero stars, I would. A few days ago we went to a quick trip on 159th (to fill air up in my cars tires.) We were pulling out of the QT and noticed a work van right on our bumper with no lights on, let me remind you it's 7pm (dark outside). He finally turns on his lights and TAILGATES me all the way out to 159th and cuts me off WHILE brake checking me at the light to merge on 69 highway to go northbound. Of course I honked my horn and got pictures + dash cam footage, and QT's footage to make sure I did nothing wrong. This worker in the WORK vehicle proceeds to go 100+ MPH on 69 highway and cut me off to brake check me some more, BUT once my passenger recorded the incidence on their phone and caught his face... he pleaded he did nothing wrong and tried to pull us over. Going over the QT footage, we were leaving the air pump WHILE he was getting gas a he sped 15-20MPH in the parking lot and pulled up right behind us. IVE CALLED DOUG (the owner) multiple times to asses the problem and haven't heard back. What a horrible business ethic and employee. Do better. Deserves ZERO stars. Own up to your problems and reckless driving employees. read more

Overland Park Heating & Cooling - The vehicle being used by the employee and slamming on his brakes to brake check us for the fifth time. - Heating & Air Conditioning/HVAC Near Me - Overland Park, Kansas

Just before I starting writing this review, I looked at the OTHER Yelp reviews - something I had not done prior to contacting them to request service - and found my experience to be much more positive than some of the previous reviewers' experiences. Most the negative reviews were from from more than a year ago and I don't know if anything changed from a leadership perspective at the company, or if I simply stumbled into a situation that turned out very fortunately for me; but I was quite pleased. I called for same-day repair service for a thermostat issue and the initial contact was pleasant and helpful and they arranged for a technician to visit that same afternoon, and it was after noon (yes I said it again but this time I mean it as a time of day) when I called. So that was impressive that they accommodated the request. We had no way to control the heating and cooling if this issue hadn't been resolved, but it was indeed resolved, and to our satisfaction. Our technician, Zach, was able to diagnose the issue and as he said when he left, he wasn't about to leave without fixing the problem. That's an attitude I appreciate - it's dedication. It took him a bit to figure it out but once he did, it was fixed in a very reasonable period of time. I found the cost reasonable, and they didn't tack on a distance charge like some repair companies do. So all I had was quick response, pleasant interaction scheduling the appointment, same day service in half a day, and problem fixed with a cost I could live with. I would hire them again. read more

Of all the companies I asked for bids from for our new AC system, OPHC had the most knowledgable staff and great value. Brendan is confident in his knowledge of the product line and able to make a helpful suggestion to upgrade one model level higher from the Lennox unit I was asking for to one that only cost $150 more but was much better quality and more efficient. The installation crew worked diligently and made sure everything looked great. They hauled the old unit away and the new one is running efficiently. read more

Overland Park Heating & Cooling - The crew did a great job with our AC installation. - Heating & Air Conditioning/HVAC Near Me - Overland Park, Kansas

I called this company to get info about installing a new unit but no pickup. So I drove myself there and was given a card to email "someone" from sales without being provided a name. I did email "them" with "dear (blank)" and still did not get a response 2 weeks later! If that is the way you are treated before becoming a customer, I think you will be totally be ignored when you are truly stuck with them for long term maintenance! read more

I chose OPHC out of the four companies who submitted their bids to me because of Doug Crews' honest and knowledgeable answers. His bid was the most comprehensive, detailing all his scope of work. And on top of that, his prices were reasonable for the work that he proposed. His team took two full days to work on my project (replacement of two AC systems, two furnaces, water heater, and a humidifier). They were courteous, personable, and most importantly, they clean after the end of each day. I did not have to pick up after them, ever. Each time a team member walks into the finished area, they never failed to wear shoe covers, which I appreciated because we don't wear shoes in our home. We had to ask them to comeback to troubleshoot right before Labor Day weekend starts, and the owner's son came at 7 pm on Friday night, with a smile and positive attitude, and he fixed the problem. At the end of the day, I'm glad I chose OPHC because of the excellent customer service that he and his team provided. read more

Horrendous Experience. 100% recommend to take your hard earned money elsewhere! They had come to our loft downtown when the owner whom we rent from contacted them about our heating unit. Two service men had been let into our loft while we were not home. In which they proceeded to steal close to $50 in change out of our change jar! They told us they would need to reschedule to complete a job, so we rescheduled. When they arrived that day, I had been in bed with bronchitis and my fiancé asked the service men if they could possibly skip us and come back later on in the afternoon after we got back from the doctor. The two gentlemen were overly joyed to not have to complete the job, and made that clear to us, going as far as to letting us know they'd love a break and they would just have their boss contact us immediately to reschedule. That call never came. But an invoice for $255.00 reschedule fee did. My fiancé called Jim, the owner, to try and resolve the issue. He was met with laughter when proceeding to tell jim that was unaware of a cancellation fee and never signed any paperwork whatsoever. And even more laughter when we let him know his employees stole money from us! We will definitely be pushing to get this information acknowledged and contacting Fox 4 problem solvers to help prevent more people from falling victim to their scams. read more

Not recommended. Waste of my time and money. We were having trouble with our Central Air Conditioner freezing up and not cooling adequately. I scheduled Overland Park Heating and Cooling to come out to attempt repair. The technician spent around 2 hours at my home and was not able to pinpoint the issue. We were charged about $240 and were advised it was likely time for a new AC unit, with an upper ballpark estimate around $6000. I have never been contacted again about estimates for a new AC, even after calling in again. Wanting a second opinion, I called another company. Within about 30 minutes, the tech determined that the issue was simply a buildup of dust and debris inside the evaporator coil, something the technician from Overland Park Heating and Cooling had apparently never checked. He cleaned the layer of dust and debris out as well as verifying refrigerant levels, etc and the AC unit began working properly immediately and has been great ever since. I have since called Overland Park Heating and Cooling two times to speak with a service manager about my experience, but have never had my call returned. Will never use or recommend again. Edit - 10 days since writing this review, my call has still not been returned by anyone. Edit 2 - After more than a month, I have never been contacted by Overland Park Heating and Cooling again. read more

Used a few times and inconsistent experiences including the issue not being resolved the first time. I'd recommend looking elsewhere.

The owner apparently 'fires' you as a customer if you question anything and there is no discussion, reasoning, or logic. Just his way or the highway. That's fine and his own decision - just don't know how a business works where instead of trying to reasonably find a solution to a customers problem you refuse to do business with them again. To each their own. I'll just be spending my money elsewhere. Been happy with another outfit. According to other reviews I'm not the only one who has been fired. read more

I have been using OPHC to service my HAVC system for several years. Their service has been quick and efficient. Derek the service Tech who has performed the annual inspection for the last couple years has been courteous and good about explaining the inspection. He offers good tips to keep the system running at peek performance read more

OPHC was on time, explained what was needed to fix my heat and the cost. Once agreed they had the part delivered and resolved the issue same trip. No drama, did just what was needed without up selling. Very happy and warm. read more

I am so happy with the service I received from my technician today. I would recommend this company to everyone. Really easy to work with, and fair prices. read more

Overland Park Heating and Cooling charged me $150 / lb of R22 refrigerant (three pounds for a total of $450). R22 is available at a retail cost of less than $15 / lb (They buy at wholesale for even less). I don't have a problem with the $89 trip charge, but a markup of 1000% is excessive. Clearly they don't care about customer satisfaction as I called to ask for a reasonable charge and was basically told "that's what we charge". There are many other HVAC professionals in the OP / KC area to do business - I learned my lesson today!! read more

We called Overland Park Heating and Cooling to perform our annual furnace service, which cost $194. During this service we requested a quote to replace our humidistat. Instead, they gave us a quote to replace our entire humidifier and install a filter for the water line...fine, the humidifier was 10 years old and I'm not sure the life expectancy of a humidifier. Thus, we proceeded to have them replace our humidifier and install a filter for the water line, which cost $475. Following the annual service and humidifier replacement, we had to call to have them come back and fix the following: (1) one of the damper keys was broken and on the ground, (2) the filter was placed on the cold water line instead of the hot water line (even I know humidifiers operate more efficiently using hot water) and (3) the humidistat screen was not replaced and is still blank. When I first called, the lady who answered the phone was very defensive and said I would need to discuss with the tech who installed the humidifier. When I called the tech who installed the humidifier he was understanding and said he would have the office call me to schedule an appointment and he would fix the problem. I didn't hear from their office for over 2 weeks, at which point I decided to be proactive and call them. The lady who answered the phone was combative from the beginning and said the tech had been trying to contact me to schedule the appointment (the tech had never called me). She also said if the tech determined it was his error then he would fix the items associated with the humidifier at no charge, but I would have to pay a service charge for the tech to fix the broken damper key. When I expressed to her that one of her employees broke it and there should be no charge to fix it, she told me to "prove it". I couldn't believe it - that was the worst customer service experience I've ever encountered. The tech came to my house to transfer the water line from the cold water to hot water. He investigated the damper key and was adamant that it broke as a result of poor installation nearly 10 years ago. I asked him if he could fix it, and he said he could but it would cost $150. I told him I thought that was pretty expensive to replace a damper key. He told me the price was mostly due to the cost of his labor (labor I was paying for them to fix something they broke). At this point I have paid the company $819, and I am exhausted by the poor customer service and constantly having to defend myself. Needless to say, I will not be using Overland Park Heating and Cooling for any of my future HVAC needs. read more

This is the worst company out there. I Bought a complete HVAC Unit and Tankless Water heater 3 years ago and have had nothing but problems since all units have been installed. The Tankless Water heater was installed incorrectly and had to be fixed by another company. In addition to that I bought a 5 year service plan from them in advance to save money on maintenance and every time they came to do the maintenance I had an issue with both heating and cooling within the month or weeks after they were here. I have now had to find another reputable company which I did and they are fixing all the incompentcies and problems that Overland Park Heating have caused. I'd also like to note that they have a high turn over rate for there staff and lost one of there licenses. They are very unprofessional and I would never recommend them. By the way, My Mom Also bought a new unit from them and her unit broke and they said they were to busy to come fix it and she had no heat. She to had to go elsewhere. This is the 1st review that I ever did that deserves nothing. They ought to be ashamed of themselves to not stand behind there products and services. I believe that maybe at one point in time they were a food company, they seem to have forgot there values and how to do the right thing by people. read more

HORRIBLE EXPERIENCE!!! Our furnace went out on a Friday night in Novemver when the temp got down to 28° so my husband called Overland Park Heating & Cooling on Saturday morning. We've been with them for years. They had no weekend people to come out but Ryan helped diagnose the problem based on our previous service history and the sound our furnace was making. My husband then called the office on Monday morning and talked to Courtney. He explained what Ryan had told him but she nor her manager would listen to my husband so he made the appointment for a technician to come out on Monday evening, the first available, and do a diagnostic check. It turns out it was the part Ryan told my husband and we could've had heat that night!! But no, the tech didn't have the part and we would need to schedule another call for the next day. Another day without heat in November. I called Courtney in the morning to make another appointment and ask which manager made the decision on not letting our tech get the part we needed for heat. She put me on hold and came back a minute later and DROPPED US AS CUSTOMERS and told me to find another company to do the repair!! So now we STILL DON'T HAVE HEAT and we are back to square one!! HEARTLESS AND MEAN!! read more

Wow! Worst experience I have ever had. I have been calling since April for a bid on a new system. Doug came out May 3rd and set an appointment for one week later to review bid. Received a call that morning that they were too busy to come out with bid. I called about every 2 weeks since then, always telling them I was concerned my unit was going to fail. Finally was able to set an appointment for July 16th. The unit failed on July 12th, leaving me with no air conditioning. I called at 7:30 am and was told I would be put on the repair list for that day and to know I would be charged a minimum trip charge of $89. I called at noon to verify I was on the list for same day and was told yes, they would get to me that day but to know their existing customers were their priority. When I said I was trying to be a customer, still waiting for a bid, the rude woman told me to call somebody else. Seriously. I received a call at 2:30 telling me that they weren't coming, they would try to get out next week sometime. I told them to cancel my July 16th appointment and she actually sounded happy to do so. I guess they have so many "existing customers" they don't care about getting any new ones. BTW, I called another company and they were here within 1/2 hour, fixed the air conditioner and thanked me for my business. Needless to say, I set an appointment with them for a new system. Doug, your business model needs serious attention and your gals in the office need serious training on customer service and communication. read more