This is one of the best clinics in Los Angeles, the best doctors work here. They saved my beloved pet, Fatima, a 17-year-old cat. Other clinics said it was useless to treat her, but here they helped me, did everything possible, and saved my cat. I am very grateful to the doctors, the surgeon, and all the staff for your kindness, warmth in communication, and taking care of my beloved pet, thank you for your work with great respect and great gratitude! You are the best read more

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I've been coming here for years, but things have really gone downhill. They can't seem to keep doctors, and now they're charging a $15 fee just to take your dog to the back for a quick assistant visit--literally 30 seconds. That's ridiculous. I brought my 6-year-old dog in for a physical. She's consistently weighed 68 lbs her whole life and has always been considered healthy. This time, a new vet suddenly said she needs to lose weight. Then, a week later, they told me I had to do blood work before they would even provide flea and tick medication. It feels like the focus has shifted from caring about pets to squeezing more money out of customers. I'm really disappointed and won't be coming back. read more

We've been coming to this clinic for years and they really take good care of our cat. The clinic is very clean and the staff is friendly, caring, and efficient. We always get seen quickly after we come in. They have several doctors and we've had good experience with them in general. Their hours are great - open 7 days and open early; convenient for working people. I feel their services are a bit pricy, but maybe the West LA prime location has something to do with it. We often had to pay hundreds every time we came in. read more

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Absolutely horrible. I have been extremely frustrated with veterinarians lately and originally left Overland Veterinary Clinic to try out Modern Animal. Had an even worse experience there and after Overland reopened after flooding, etc., had a good experience with the new managing vet Dr. Sylvia Drekic when we saw her back in April. My pittie mix has been bleeding from his eyes for a few weeks, which is very concerning. I got a quick appointment; however, when we arrived at 2:40 pm today, we waited for nearly an hour before being shown into an examination room. Dr. Drekic listened to my concerns about my dog -besides his eye bleeding, he needed to have his ears looked at for possible ear infection; his anal glands expressed, some lumps looked at, and also he was overdue for several vaccinations. She then disappeared and about five minutes later a young male vet tech came in. He gave me a muzzle to put on my dog, as he is admittedly a powerful 85-pound pittie. After I successfully put the muzzle on, he led Tank away and I went back to the waiting room. Nearly 45 minutes later, they came back out with Tank and told me they weren't able to accomplish any of the things that needed to be done. Like not one thing. At this point I had been there for 2 1/2 hours. They then charged me for a bottle of Trazodone and the "exam," which cost $122 for essentially nothing. I am now supposed to bring him back next week, drugged up so they can do what needs to be done. I have owned my dog for nine years and never have I had so many issues with inept veterinary staff. And trust me, I'm not the only one. There were several other people in the waiting room who went up to the front desk to complain about how long they have been waiting. And you will notice that many other reviews mention the ridiculous amount of wait time. They are clearly trying to pack in as many animals as they can because it's a big money grab. And they really couldn't care less about their clients or their pets. I tried to give this place one more shot, but we will not be returning. read more

Overland Veterinary Clinic - My miserable dog after waiting for hours to be seen - Veterinarians Near Me - Los Angeles, California

The WORST experience I could have had, my little Chihuahua waited more than 4:30 hours to be able to get out of there and his only answer was "we mixed the names", in 15 minutes they did what they couldn't do in 4 hours that they had him inside. Don't waste your time and money on this place! read more

The front desk people here are horrific!!! They don't care about your pets whatsoever it's about getting clients in and out the door. My 15 year old dog has been seen there for 8 years, and right now I am in desperate need of care to avoid the stress of bringing him in to the ER a second time, simply requested for a tech appointment to get him fluids and anti nausea injection for supportive care and went up there in person basically begging and they had ZERO concern and there's one lady especially who is just flat out rude. Fine place to go for a Cytopoint injection or other tech related matters (Lindsey the tech is amazing) buut other than that they are not who I would recommend if you want a clinic with people who actually care if your dog lives or dies read more

I don't know what happened to this place but it went downhill. It used to feel like the last non-corporate place. Over the years, it's become just like everything else. And because of that, I have moved to VCA. What finally inspired me to write the review wasn't the obnoxious technicalities on being a few days overdue for appointments, but the constant spam they push down my inbox. I try to unsubscribe but they have sold off my email to all sorts of brands now. Happy Healthy Pets, allydvm, birdeye, vet cove. All four of these places now send me emails identifying themselves as Overland Vet Clinic and it's filling my inbox and doesn't respect the Opt-Out. I try to opt-out on one and then another one just pops up. The spam doesn't stop. This place is just money hungry like every other vet now. It's fine, but it's not worth going here over VCA when VCA has more locations and continuous care when visiting the animal hospital. I used to drive well out of my way to go here since it was the only privately owned practice I could find, but not anymore. read more

My dog was left in the back for over 4hrs without being seen. I had to ask for them to look at him because they forgot him. They said they got the names mixed, but they only figured it out when I asked. This is extremely unprofessional. Not only that, when I asked the people in the front desk, they were extremely rude and I was ignored by one of them. After I asked, they had him ready after 15min and the cleaning was not done well. It was definitely rushed and I am scared that they did not treat him nicely because they were rushing. This should NOT happen again to any pet or pet owner. It is unacceptable and someone should take responsibility and change this for the future. read more

Made a new patient appointment for my pup. Completed the paperwork ahead of time and arrived 15 min early as requested. Finally left 30 minutes after my scheduled appointment time as I a) never received an update as to the delay; b) never saw or spoke to the vet; and c) never even left the waiting room. So all in all, we were waiting in the waiting room for our appointment for 45 minutes without ever receiving an update and without ever having our scheduled appointment. Btw we were one of the first appointments of the day when the clinic opened. The vet herself may be good - I will never know - but whomever manages the clinic/front desk operations needs to be replaced. read more

I can't say enough about Dr Forsythe. We transferred all our care of two dogs and two cats to him. He is the most compassionate vet I have ever met. We entrusted him with their care and he was amazing. Our Corgi of 10 years and Brixton our Doodle mix mutt. They wag their tails when they see him. He was so gracious when we put down our cat Roger of 15 years. I miss Roger so much and cry as I write this but Dr Forsythe knew it was time with Roger's jaw bone cancer. I am so grateful for him taking care of my flock and keeping them healthy but also being there to say goodbye to Roger. Dr Forsythe is a rare soul and he truly loves the people and pets he takes care of.  Above and beyond. read more

Made us wait over an hour when it wasn't even busy. Not a good vet. Definitely do not recommend going here.

I am VERY disappointed in Overland Veterinary Clinic. I had been going to this veterinary clinic for MANY years until very recently. I had spent A LOT of money at this clinic because I love my cat, Herbie. There is a way to perform customer service at the front desk. Without mentioning any names, this clinic falls way short of treating customers correctly. There is such a lack of respect from one of the customer service reps at the front desk. I will keep her name out of this. Overland veterinary Clinic pushes so many animals through there in a day, it becomes chaotic. First, It is a long, long wait to be called once you check in. Many times, I have waited 45 mins. Then they take you in a room for another 10-20 minute wait to speak to a young tech. Finally, the doctor comes in. They then take your pet for another LONG wait. And then another significant wait to checkout. When Dr. Schwartz was in charge, this clinic was great. After he and Dr. Forsyth left, I have experienced a downhill atmosphere in Overland Veterinary Clinic. I had been a very loyal customer at this clinic for a long time. I would never recommend this clinic. Not anymore. read more

Dr. Silvia Drekic has been looking after my family's pets for over a decade now and will continue to do so. She comes with the utmost respect and kindness and can't thank her enough for her help over the years. read more

The worst and rudest front desk ever and so incompetent!! What is so hard about running a smooth and friendly front desk??? Give me 1-2 months and I can change this for the better. . I really can. I went here for over 10 years and have multiple dogs. So sad what has happened to this once great clinic. I use to think it was a 4-5 star place. Now, -10. Awful. When I complained, they asked me to leave after many many years. There was a front desk gal who was on a power trip and was like Putin! The power got to her head. During the pandemic, somehow the culture changed and the focus was on retaining the front desk staff. The staff's precious "mental health" was prioritized over the customers' mental health. The front desk became abusive and would get upset if they were asked how long the wait was! So badly managed. I would fire them all and hire people who are competent and understand how to provide pleasant customer service. I have never encountered RUDENESS like Ive encountered here!! Truly shocking and it hasn't changed. Lol. I see from the other reviews that many agree. I use to get stressed out and aggravated EVERY TIME I went. The really went down with the pandemic. Other vet's front desk didn't down as dramatically , so not sure what happened. I now go to Beverly Robertson Vet clinic and their front desk is run professionally with the focus on the costumer!! The front desk is pleasant and efficient!! So refreshing!! No drama. Dr. Nassi is honest, caring and has discouraged me from spending $$ when not necessary. Imagine that... read more

Took Morty here for the first time and the whole staff was so nice. The vet was really sweet with him and actually took their time, which I appreciated. Good experience overall. read more

Overprice , and they don't let you stay with your pet during treatment . My cat is always traumatized when ever we leave that place .

This is based upon the front desk & their insanely amazing staff. The front desk operator was extremely helpful and knowledgeable. She provided questions and answers. She didn't brush me off the phone or have an attitude like another clinic I've dealt with. They seem to want to keep customers and get new customers their clinic. Fortunately, the issue was resolved over the phone With the current doctor, but at least I know these people are here if they fail. And FYI, this seems like a very busy clinic so an appointment is recommended read more

I have been coming to this veterinarian for many years. Today I brought in my dog for her allergy shot. She hadn't been seen in over a year so they needed to charge me a $97 exam fee. I agreed. What was the exam? The doctor listened to her heartbeat. That's it. $97 for that? It makes me wonder, what's more important, the money or care? What a joke. On top of that, the allergy shot was $197. I will be finding a new vet soon. read more

I decided to try this vet because its closer to my house and my broke her toe. They were able to provide a same day appt for 10am. I arrive 10 minutes early as requested and waited and waited for 40 minutes. No update provided at all from staff until I asked. Ask I was waiting, I saw the interaction between staff and customer. One staff proceeded to get a dog for the WRONG service twice. They had no idea why the customer was waiting. As I was still waiting I started to get a negative gut feeling. I called my old vet to see they could squeeze me in. Although about 20 minutes further, I really trust my old vet and appreciate the customer service I receive from them. I cancelled my appointment and left. read more

This place has gone to hell in a handbag! I followed my doctor here but this clinic is toxic. I want to stress that I love my doc, Dr Bhuta, and I hope she finds another place. But the receptionists here are rude, know it alls, this clinic only cares about $$ and not your animal. We need places that put animals and their owners first. read more

I have a cat that requires chronic medication. Came in asking for a refill about 2 weeks before running out because I'm traveling and my cat sitter would run out while I was away. A front desk assistant named Tania told that I'm "playing dumb with controlled substances" and that I need to pay for another appointment before they will consider the refill. For how much these folks charge for their services, they offer nothing but bad patient treatment. read more

I have been going to this place for almost 30 years!! Dr Schwartz and DrForsyth were an institute!!! After Dr shwartz retired I still came to visit with my dog to see the amazing Dr Forsyth !! Not sure what happened but now he is not there anymore,,, I am going to miss this gentleman who was so professional and kind and super friendly!!! My dog and I are definitely going to miss that smiling face and his great knowledge !!! Hopefully he will be back!! read more

The absolute best! Dr. Jones has treated my many animals for over 10 years.There is not a vet I trust more, however every vet in this practice is absolutley wonderful. The front desk is lovely, helpful and compassionate. I could not recommend this practice more- they totally care about your animals!!!! read more

I've taken my dog to Overland Vet for years but ever since they reopened their service has tanked. I have left 2 voice messages about my dog having a potential ear infection and no call back. When I went on their website to book an appointment and indicated the issue it says to not wait and call for an urgent appointment! How when no one calls back! Glad there are other options to get my dog what he needs. read more

I don't usually write reviews, but after seeing what my friend went through with overland vet clinic, i felt like people need to know. he trusted them with his cat -- a sweet, gentle creature who was clearly unwell -- and what he got in return was cold, disorganized, and honestly careless service. i was with him for part of it, and the whole thing felt like a business transaction, not a place that treats animals with love and urgency. what really got to me was how everything was about running tests without any direction. no empathy, no proper exam, just "we can try this, this, and this" -- with no real clarity. and they weren't small expenses either. every test came with a heavy price tag, and still, no one gave him real answers. later on, after spending over a thousand, the vet casually mentioned she might have felt something physically during the visit -- days after the appointment. how is that not the first thing you act on? he ended up having to go to other clinics to get proper help -- too late, unfortunately. his cat passed not long after. it breaks my heart, because i know he did everything he could. he didn't deserve this. no one does. if you care about your pet -- really care -- stay far away from this place. read more

1. Had to ask twice for my dogs cardioechogram results after he passed they seemed to think I wouldn't want it ... $1500 should not have to ask my dog died 6 days after the exam I should have had it the day after the exam 2. They send a condolence card out with my name incorrect . My name is Robert NOT RICHARD 3. Take your pet elsewhere read more

This used to be an excellent clinic but no longer. My sister trapped a stray cat and couldn't find a spay/neuter clinic that could take it quickly. She called Overland Vet and explained the situation, she was told they could do it and to bring the cat in. When she arrived she was rudely told they weren't a clinic and didn't know why someone would tell her to come in. She was finally told they would do the procedure and put her in a room. She then heard them laughing in the back room because this poor, terrified stray had escaped the carrier. My sister was doing a nice thing for this cat and Overland Vet took advantage. They charged her $1200 for a procedure that costs $150 at a clinic. They obviously care more about money than the animals. read more

Very professional, friendly and attentive staff. We finally found Dr. Ken Jones after he sold his SM practice! Love him so much after helping me with my Puppy Maile who had distemper, my Rosie who had hypothyroidism n Cushing's then hemangioma sarcoma that we could not cure. He's amazing going the extra mile! During the pandemic I had to have my cat Tabby to sleep due to lymphoma, he accommodated so I could be present and did the procedure n my SUV's cargo area ! read more

Since its new ownership, this vet clinic has gone from a pricy but reliable and trustworthy business to what feels like an entirely different business. I've been taking my little girl here for over ten years, and I've always been very happy with the results, but since the new corporate leadership, it has been one aggravation and b.s. upsell after the next. After a complete fail today, I feel like I set $100 on fire while upsetting my pooch for no reason other than corporate greed. Today was the last time I'll ever step foot in this clinic. The staff is still just as friendly and competent. They are all worth their weight in gold (hence the additional star). But it seems the clinic is now run with consumer-aggressive practices, and based on the timing, I can only assume it's due to the new ownership. I used to recommend Overland Veterinary Clinic without hesitation. Now, I strongly recommend you take your business, and your furry loved ones, elsewhere. read more

You could try not denying medication for my pet. I was a customer for years and multiple pets and supported you thru the pandemic and your flooding issues. You really went downhill. read more

Appointments are made in advance in hopes your pet will be attended to in a timely manner. It is insulting when someone is allowed to make a last minute appointment when you are at the clinic and everyone with an appointment takes the back seat. This is a clinic not an emergency clinic. Not fair to the recurring clients hoping to get their pets cared for. read more

Very friendly customer service! We went there for a cremation and they helped us right away and was very sympathetic for what we went through so I really appreciate all their help. read more

Heinous behavior on behalf of the owner Dr. Schwartz and the office manager. [Side note: it took me a long time to write this review because, let's face it, we're all too busy to write thoughtful reviews. Though, I appreciate those who do. But every time I pass this practice my gut pushes me to complete this so that others can be more aware. I like to experience things for myself, more than hearsay, but if I were aware of the grotesque business practices witnessed -- I wouldn't have been there to have had this experience in the first place. Be forewarned.] If you are looking for an honest, safe, and trustworthy place to bring your beloved animal -- this couldn't be further from your most basic desires. We spent years as clients of this office and considered it our family home base to bring our dogs.   There was an obvious change in behavior, practice, and morals over the last couple of years. This was pre-pandemic, so there is no need for consideration for a "soft pass" for being overwhelmed, displaced, or otherwise. The pandemic is irrelevant here. Not that the pandemic makes this behavior okay. It is clear by their actions that they are money motivated and when we questioned a misappropriated set of charges. After inquiring, we were rudely told they were sending us our records as we were no longer patients of their practice. Years at this office and this is the response? We were trying to have a dialog and ask very legitimate questions. This is how they handle minor issues, imagine anything larger. Whew. Their response only highlighted how we were correct in our assumptions -- and now feel stronger in our beliefs that their attention is less on patient care, transparency, and responsibility to wellness. The ladder is regretfully last in mind. Lastly, your front desk is rude. We have experienced. Other reviewers expereience. Take this as constructive criticism and do better. We are collectively leaving your practice for a reason. The community at large has important feelings about your practice. There is overwhelming conversations online from various trustworthy neighbors who have been valuable members of this community for years. Learn from your mistakes. Do better and perhaps the climate of your practice will change. So long as your attitude is directed on the wrong path... these reviews and abandoned patrons should be expected. In the event of a response, we will surely be responding from my husband's account who experienced this alongside me. Not taking accountability will not work. read more

I started taking my cats to Overland in August 2021. In the beginning the doctors were great! I was so happy with the service provided by all of the vets. The receptionists were subpar and most of the time pretty rude but my partner and I decided that the staff being rude wasn't going to deter us from great doctors! Fast forward to today, I took my youngest cat in (8 months old) because he's been having a cough/wheezing/shaking his head. Once I got into the exam room they told me the doctor wouldn't be performing the exam in front of me, which shocked me since they usually do it in front of me so I know everything they check. They took my fur baby in the back and waited. The doctor came in and was asking me questions about what's going on with him even though I had already told the receptionist in the appointment notes, the vet tech, and now her. She asked me some questions about our house and basically had no idea what was wrong with him. I threw out some ideas I had (as anxious cat moms have) and she was basically picking and choosing which ones I mentioned to use as a diagnosis. It felt like throwing all of my worries against a wall and her picking whichever ones stuck. She left and told me she was going to give me an estimate for all of the things we discussed, I assumed before anything was to be done. 30 MINUTES LATER the vet tech comes in with a $371 estimate!!! WHAT. I ended up taking off a $100 fecal exam because I really didn't believe it was the thing wrong with him AND we usually do that at his annual check up. When I mentioned I didn't want to do it/pay for it I got so much attitude from the vet tech. This whole experience was so horrible and to pay $271 for no official diagnosis, no sense of relief, and still no clue if what I'm doing to help him will help, I'm over them. They don't email you a receipt of what you're paying for and don't even ask if you would like a copy. You have to ask to get a copy for your records. Horrible experience. Needless to say, we are now looking for a new vet. SIDE NOTE: The parking is an absolute disaster! I always get honked at when turning into the parking lot because there's no turn lane and the lot is so small you can barely move without almost hitting someone. read more

I used to take my dog to Dr. Schwartz who is a wonderful veterinarian who will be truly missed. Returned with two of my dogs. $600 later my dog still has an ear infection and have not heard back from they will retreat her ears.. The other dog whom I knew was on her end of life journey talk me into a surgery and $3000 when she died within two weeks. Saying that the surgery would keep her. I'm very disappointed. I wish Dr. Schwartz was still there. I can't believe they carry on with his name. I'm gonna have another vet recheck my and see why for $600 she still has an ear infection. read more

They are expensive but not good at doing good job and care for pets and I don't trust them anymore

it's really sad how people these days lack basic compassion. i took my cat to overland vet clinic, and right away it felt off. first a tech came in and asked me questions, then another came and asked the same questions, then a third -- all without the actual vet showing up. it was already annoying, but it got way worse. when the vet finally came, she just gave me a confusing list of tests to do, instead of saying, "start with this and we'll go from there." it was obvious their priority was making as much money as possible, not actually helping. they did a $600 blood test -- nothing showed. then they charged me 2-3x normal rates for an x-ray -- still no answers. then they told me to pay $700 for an ultrasound. i said i'll think about it and come back. a week later, the vet calls me and says, "oh by the way, i forgot to tell you -- when i was trying to do the x-ray, i felt a mass in your cat's belly." not with the machine -- with her hands. how do you forget to mention something like that? that should've been the first thing checked, not after charging me for multiple expensive tests. some of the staff there felt like cold robots -- no warmth, no care. i took my cat to two other clinics after, and both were shocked by how irresponsible overland was. i had to redo some tests and saw how badly i was being overcharged. sadly, my cat passed away a few weeks later. they just cared about draining my wallet, not saving a life. i believe karma will catch up with places like this. read more

I'm disappointed that the only option given to me was surgery costing $3k to $4k on top of the examination which was close to 50% over the original estimate. After looking online, there are treatments for bladder stones but those werent options I was told about. and then after 2 days, I get a text message with some explanation about size and number of stones and that there's no other treatment options.What guarantee do I have that she wont get bladder stones again? its not like I was given any information on how to control stones via her diet. I just feel the whole experience with overland veternaisry clinic was subpar and don't think ill be returning again read more

A neat and orderly clinic! The staff is helpful and very considerate. I love my dog's vet, Dr. Forsyth. He took good care of my dog and made some great recommendations. If you love your pet as I do, bring it here for great care. Thank you Overland Veterinary Clinic read more

I went for help and my dog ended up even sicker! Then She died! Stay far away! They only want your money. The Dr.s have changed & so has the management. The staff has always been kind, but this place only wants to pump all the money they can out of you! My 4 lb dog got very sick from the medicine given to her, but they would only give her one antidote. She was having seizures on the medication which is so clearly labeled as a side effect. The Dr denied it vehemently & charged me another 100$ to be seen even though I was there 3-4 days earlier. I was back as an emergency for my dog because the meds they gave her caused her neurotoxin poisoning. The Dr didn't care and wouldn't give her more than one antidote shot without insisting I buy labs and tests when she was clearly dying and very ill. My dog died, very painfully having seizures. The management nor the Dr cared at all. And when I went back a few months later to get flea medicine refills for my other dog they had discontinued my account!. Again they only want your money! The show no actual caring for your animals. I wish I had gone someplace else or read the reviews that said this place changed. They are a money pit! Dental prices went from 700/1000 up to 3000! Think they're still caring about your pet? Think again. Don't let them give your dog flagyl! Many dogs have died on it and have seizures! They don't care and still hand it out like candy without warning parents of the side effects possibilities! I'm still devastated missing my best friend. She would've only been 10 just a month later. read more

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