I came to Lalor Dental Vestal as a new patient from out of state with an active periodontal…read morecondition that had already been fully diagnosed by my previous dentist (moved), including current X-rays, pocket depth measurements, and a DNA bacterial test. The office rejected my wish to send my existing X-rays and pocket depth records when I called and made an appointment, requiring me to repeat testing that had already been done. The X-ray process took 40 minutes and was very painful which I am not used to in previous annual cleanings, but the hygienist was great and helped normalize that most patients say it's uncomfortable as well. She and the man who greeted me in-person at the front desk are the only reason this is not "0" stars. Dr. Attal showed little interest in my existing documentation or the urgency of my situation, which was very frustrating to me since I was experiencing pain. I was asked to schedule yet another separate appointment just to re-measure pocket depths already on file. Not every patient has the time or financial resources for repeated appointments and duplicate testing, especially when dealing with a painful gum condition requiring prompt treatment. I left feeling dismissed and no closer to the treatment I needed. I will now be driving 7 hours one way to see my previous dentist because Lalor was unwilling to provide the care I need. I would not recommend Dr. Attal to patients who come in with existing records or complex dental needs.

I have had an excellent experience every, single time I've had to come…read more The dentist is not my favorite place, but Dr.Sbarra and his team have made every experience a great one. Customer service here is impeccable. They are responsive and truly care. I will recommend them to everyone I know.