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    Owen M Forbes, DDS

    1.0 (1 review)

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    3 years ago

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    Aspen Dental

    Aspen Dental

    2.1(7 reviews)
    1.7 mi

    I had my first visit to Aspen Dental yesterday. I should have taken the reviews seriously, and if I…read morehad done so I would never have darkened their doorstep. First the positive. The people were all friendly and professional. Getting the appointment was relatively easy, though I did not know what to expect. I arrived about 15 minutes early for my 3:00pm appointment. At 3:00 I was escorted into the X-ray room where the tech took approximately 20 X-rays. (I didn't count them so it might have been a few more or less.) After the X-rays I was escorted into the exam room where I waited for 35 minutes until the dentist came in to begin the exam. We discussed my issues, two broken teeth, would require extraction and in addition there were two missing teeth that would either get a bridge or implants depending on my budget. In addition, he found several cavities that he said would require filling. After the exam I was taken to see the office manager. She presented me with 2 documents. Each included the total for option 1 and option 2. Option 1 was for the bridge and option 2 was for the implants. The documents were totals only and did not include any detail. I thanked her and head home. Upon reaching home I got my reading glasses and began to review the documents, and upon discovering the lack of detail I phoned the office manager to inquire so I could be sure that everything was covered. I was informed that until I sign the agreement to commence treatment I would not be able to see the detail. I was a little confused so I asked again to be sure I understood. "You mean I cannot know what I am agreeing to until I have signed the document indicating my agreement?" The answer was "Yes." Needless to say, that does not seem right to me. I was not allowed to review all of the items we discussed. It also seems wrong to me that a cleaning would be required before any treatment would begin. Same can be said for the X-rays. Since I had not agreed to service why were X-rays so critical. The bottom line was a cost of over $13,000 for bridge work and over $16,000 for implants. With no way of knowing what other incremental costs would be involved I cannot in good conscience return for any dental work. Caveat Emptor!

    After finally getting dental insurance I had some severe pain in my gums, booked the soonest…read moreappointment I could with aspen because I heard several good things. On arrival when I checked in the young girl at the counter sighed at me giving her my name and said "I was going to call but didn't get around to it" and she had to cancel my appointment due to the X-ray being down. She was unapologetic and gave me another dentist to go to who also couldn't get me in for another couple days. This being my only day off and being in pain for several days already waiting on this appointment I had to find an emergency dentist to take me in. I HIGHLY recommend 24/7 dental who took me in asap and gave me the help I needed and with a smile on their face.

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    Owen M Forbes, DDS - oralsurgeons - Updated June 2026

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