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    Watts H William III DDS

    5.0 (1 review)

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    7 years ago

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    Owen M Forbes, DDS

    Owen M Forbes, DDS

    1.0(1 review)
    0.9 mi

    I recently was in need of having a tooth pulled and was referred to Dr Owen Forbes by my regular…read morefamily dentist. I went for an initial consultation where I was charged close to $200 to speak with the Dr for approximately 5 minutes. I felt that this was a bit exorbitant but continued with the process as I trust my regular Dr's opinion. I went back about a month later, ready to pay roughly $700 for a process that they said should take about 30 minutes, again, feeling that this was a bit pricey, but had cash, credit card & a check in hand ready for which ever payment method they preferred. I was asked to pay the entire amount the moment I checked in. I explained that I would be happy to pay when services were rendered but that I don't pre-pay for services. They refused to perform the services at this point, and so I left. I took two days off from work for these two trips. I paid the ridiculous consultation fee. I live about an hour away from this business and so also lost 4 hours in driving time, not to mention the gas money. I am extremely disappointed in this businesses practices. They tried to tell me that I signed something during the consultation that said that they ask for pre-payments for these procedures. I have absolutely no recollection of signing anything or hearing anything like this. I was not asked to pre-pay for the consultation, I paid as soon as it was over before exiting the building. If I had known that this is how they run their business, I would have never even called them. I am not aware of any other dental businesses that operates in this manner. I would highly recommend taking your business elsewhere. I would have given them 0 stars if it was an option.

    White River Dental

    White River Dental

    2.7(32 reviews)
    3.0 mi
    Locally owned & operated
    Certified professionals

    I'll start with the good stuff. Dr. Srickland is pleasant, there are virtually no wait times and…read morethey are always able to get me in for an appointment when I call. The office is very clean and nice. Free coffee, nice referral program and friendly hygienists. The office manager however is a total nightmare to deal with. The final straw for me was the collections notice I received from Linda VanVolkenburgh notifying me my appointments had been cancelled and my account sent to collection. I quote,"you have continuously ignored my repeated request for payment". Unprofessional much? This isn't the first issue I have had with improper insurance billing from the office. I never received a bill for the $50 dollars I supposedly owed but I did have a receipt for the same day for a completely different amount. Turns out I never received a bill, nor did Linda ever bill my insurance company. I'm much too busy to have to continuously check my claims when I visit the dentist the ensure I'm being billed correctly or spending my time on the phone with a rude office manager arguing over money I don't owe. I'll take my business elsewhere until the practice finds a more competent office staff.

    The dentists are fantastic, but the billing area lacks communication. I have insurance and paid my…read moredeductible and thought I was all caught up. I never received a bill from them saying I owed anything. Then, five months later, I received an overdue bill stating I needed to pay $xxx.xx in 14 days to avoid being sent to collections. I called them one day later and was told it had already been sent to collections. The only "apology" I received was, "Well, I guess our system sent it a little early (ha ha ha)." You will have to contact the collection company about that. Also, since your account was sent to collections, you are no longer eligible for our services. Are there any other concerns you would like to discuss about any other patient? Being laughed at because their system wasn't working correctly, and then instead of trying to work with me, just saying I'm no longer a patient and asking if I want to discuss any other patients, is a rude and unprofessional way to do business. To top it all off, when I asked for my records, they refused. They said that all patient records are their property and cannot be removed or copied from the facility. They are the patient's property, not the business's.

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    Watts H William III DDS - oralsurgeons - Updated June 2026

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