The professional. Mr Cox will completely give you the best service over all other options in…read moreeyewear.

The best service I have ever seen at Lenscrafters. When I walk into a frame shop, I expect someone…read moreto help me pick out frames, to have a good amount of energy (not too much so I can breathe but they better move fast enough so I don't waste my time), to make suggestions on frames that fit my face and look good on me, not to overwhelm me, and to get me in and out of the store quickly while still feeling I made a great purchase. I got all of that from a great guy (sorry never got your name). You get 5 stars for service. Going with 4 stars just because I didn't find a pair of frames that I loved...wanted something with a little pizazz that still met all the requirements I need to wear to work. My friend found a frame though- his broke today and needed to be replaced pronto. They made the frames in an hour. Lifesaver.

Smug. Ripoff. Contact fitting. Insurance. Lots. Took 200.00 no refund with insurance.read more

First appointment last year was questionable as doctor complained the whole time about being over…read morescheduled. He rushed through my initial visit. Tried to schedule again for this year and they have no appointments for 9 months for existing customers. Find another option.

I saw Dr. Jackson. He is amazing!…read more But then came the hidden fees/prices for the appointment. When checking out I had a charge for $85 for "fitting the contacts". That day my eyes were itchy and I did not try on my contacts. I was given the trail pair and then went to checkout. When I saw that charge and asked about it I was told that if I did not pay it, I would have to give my trial pair of contacts back. (They are the same brand I have worn in the past, just newer prescription.). The $85 is more than 1 box of 6 month for the contacts. I then received a bill for $49 stating the insurance did not pay it. This was for the refractory service which makes it to where the doctor can give me my prescription. To have this not apart of the price for the eye exam and something extra is a little sketchy to me. I paid it to be done with them. But BEWARE... you never know what they will bill you for! Before going to the appointment I tried to find out how much the whole thing would cost, I was never able to get a clear answer. I am sorry Dr. Jackson has to work with such an awful corporation. It was not like that before!

I came to Costco Optical the first time because I already had a membership to Costco so it was…read moreconvenient. The first thing that I noticed was how much less the glasses were on display. I've been going to another optometrist and HATE having to get new glasses and contacts because it's so expensive. As soon as I walked up a guy in optical named Scott started talking to me about different frames and lens options and how they could help me. But for me, it came down to the price. Dr. Bizzle (GREAT Optometrist and the exam was less than my other doctor) got my exam done and then it was off to get the glasses. I learned a long time ago to pick out glasses before they put drops in your eyes. Trust me here. Anyway, I got a pair of glasses for driving called drive wear. (They turn dark like sunglasses when you're outside) and another pair for staring at the computer all day in the office. They really helped me to read the paper work and see the computer without getting that massive headache at 3pm. Apparently it was eye strain. I also bought contacts. All of it was less than I would have spent on one pair of glasses at my other optical place. Thank you Scott and Dr. Bizzle for helping me. I promise I'll see you again next year!

The staff is very unprofessional . The wait time is ridiculous. I scheduled an appointment for 4…read morebut was not seen until 5 . The staff socialize more than they are helping customers .

The Schaeffer Eye Center in Montgomery is the best place to go for eye exams, glasses,…read moreContacts...everything! They have a marvelous staff and Doctor. They all are so caring and professional in attitudes and dress! My wait time was about 15 minutes, not bad at all! They are the nicest people you would ever want to meet.....and the coffee is good too!

I was in need of a new phone, as it was time for my upgrade. I was having some difficulties doing…read moreso online, so I decided to go into the Prattville location to try and pick up my upgrade. When I walked in the door, I was immediately greeted by two gentlemen, named Brian and David. Brian assisted me with all of my needs, and he answered all of the questions that I had - which were a lot. I give this location 5 stars because of the amazing customer service that I was given, but if I could give Brian 10 stars, I would. He was very polite and very informative, and that's something that's often hard to come by. I would highly recommend this location, and if you are able to speak with Brian, I definitely would.

This is a great store. Went in on a Saturday for a phone upgrade and was immediately served…read more Terance was fantastic. Even though we were there to buy a new phone he noticed several items on my bill and ended up saving me over $1,000 a year. I was really considering leaving AT&T until he gave us such great customer service and helped us find the right priced plan for our family and business. Simply exceptional

Friendly and Helpful Staff. I highly recommend. The store was well stocked. I found everything I…read moreneeded.

Fuck this place close a charge account because of one return payment are u serious..not one more…read moredime will u get from me..Kma I can't even imagine y a company thinks that you will pay them after treating you like this..

Verizon manager CLIFF BROWN at the store on Eastchase in Montgomery, Alabama got "Christine" today…read morein front of all of his customers and staff. The girl that was trying to help me needed the manager to help her print my bill and no one wanted to bother him while he was outside, so I took it upon myself and had to walk around the building where there was an obvious SKUNK smell with not a in sight. He was on a personal call outside and tried to tell me to wait, but I advised him that wasn't an option. I had to literally shoo him back inside. I fussed at him all the way inside & through the store. He had the NERVE to try to tell me to "ma'am, can you keep it down"... My response was "Don't shush me! I've been here for 30 minutes trying to get my BILL PRINTED since I can't access the online portal because VERIZON didn't change my number correctly in their 2-factor garbage. Business customer for over 20 years & no one can help me " It took him all of TWO SECONDS to push that button to print that bill. AND, I got my point across with not even one curse word. No wonder this store has a horrible rating. And yes I'd already tried the business customer service line... Was hung up on by the automated system 5 times before reaching what I THOUGHT was a human. Nope it was an AI BOT that could understand me. Southern drawl I guess. It hung up on me too after I asked for a supervisor, because I guess AI BOTS don't have supervisors. #lostSouthernGraceandCharm

When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.