Horrible business and customer service, I tried calling them on different occasions because I had to speak with the finance guy and instead of letting me know that he was busy and to call later they would leave me on hold for more than 10 minutes. My car is presenting some problems and since I have my service contract I went in because I didn't know they are not the ones who fixes them but instead of helping me or tell me that in order to fix my car I have to take it to any mechanic shop they would try to sell me another car and insist on me trading in my car even after telling them that I don't want to trade it in. In the end they didn't gave me any information about where could I take my car or what I could do and just told me to go back if I changed my mind about trading my car. read more

Big Thanks to the new guy Anthony Garrett for making my purchase easy. I was hesitant at first. Him and The Owner made things convincing for me. I was able to get out of my dreadful 2012 Chrysler 200, which constantly broke down. And into a Newer 2021 KIA Sportage S. It's a decision I have been working on for 4 months. Thanks a bunch Own A Car and Anthony Garrett. You guys hired the right person. read more

Own A Car - Used Car Dealers Near Me - Yakima, Washington

Bought a car a little over a year again and I am already $10K upside down in it. Not a good company to deal with. I am trying to get ahold of the general manager to discuss with him if there are options here. I will be contacting the BBB and leave a bad review there too. read more

These guys are crooks and scam artists! They lied to me and said I was "100 percent approved" when I was only pre-approved! They then told me I would not be getting my down payment back because, "that's not how it works." I searched the contract high and low and no where does it say I would forfeit my down payment if financing fell through. I went into their office twice and finally they wrote me a check for $950 and did a $500 payment to my debit card. They said there was a "fee" for $550 and I was reluctant but satisfied with at least receiving $1450 back if the hard earned $2000 I put down. They were going to skim a little off the top and they were completely rude and smug about it. I thought I was done dealing with them however the next day my bank informed me the deposit was reversed and the check was canceled. I went into their office yet again and they said "this doesn't make sense" my testaments exactly. Monday morning I will be going if they do not have this resolved they will be served for taking my down payment as well as a lawsuit for doing this to so many individuals in our community. They are not trustworthy and they will lie directly to your face and skim any money they can get out of a desperate and low income customer. read more

Updated review.... I was saving money to get the brakes and the catalytic converter fixed because they sold me a piece of shit.... Whatever.... Rafael helped me get a car insurance and he told me that it was six months for $1400.... Told me that there was no way to pay monthly and it was covered for six months .. Turns out that he was draining my bank account because they were charging me monthly because he just wanted to get me out of there and it was closing time and couldn't have spent 20 extra minutes finding a reasonable car insurance,.... I managed to buy car insurance for 230 a month and now all of my fucking money is gone..... I'm livid... the money was to fix the car, but the warranty won't cover it if course... read more

I went in before they opened (to avoid high pressure sales reps to see if this was the vehicle I wanted) and instead got harassed by some guy I will assume was security. It's cool. I'll go somewhere else to buy a Jeep. read more

they will rip you off hundred percent don't trust them all they really your money they don't really care about if you end up getting ripped off and off had a very horrible experience with they were going to fix something that they said they were gonna fix did now I'm stuck with a broken truck I paid 25,000 or so less than two weeks ago read more

Wow wow wish I read some reviews from this place before going ! I stopped by this place today initially just to look around because I wanted a new car, specifically the other lot they have "1201 s first" right when I pulled in literally a second after a guy is at my window saying what am I wanting. I said I just wanted to get off and look at cars right away I tell him I've never bought a car off the lot before and have an older car just wanting something new and more reliable . After a couple minutes he says why don't we go inside and talk get ur id and some basic information. I've never ever like I had told him bought a car from the lot so I didn't know that this wasn't a good thing. We go in sit in a little office and he asks me for my id and information now that I'm thinking about it I shouldn't have gave it to him until I seen something I was interested in but in the moment I don't think anything bad because this is my first time doing this I give him my information and he comes back in with some car keys saying he has a car for me to look at I didn't even think about the fact that he gave his "boss" my information so I go out with him look at the car keep in mind told him this is my first time trying to get a car from The lot the first car he shows me is a 21 thousand dollar car !!!!!! Right away I get a bad vibe and tell him um I don't think I want a car that expensive or car payments that much! He insists that I test drive it and I told him no, I then told him I was looking for a ford which is at the lot with this address we go look at it and this car (2015 ford with 120 k miles on it that they probably reset) is 13 thousand dollar car the whole time I was wondering why he kept showing me really expensive cars I'm for sure thinking in my head I like the car but its definitely only worth about 8 thousand dollars, anyways we test drive it and drive it back to the other lot and go back to his office which is when I realized um he has my information still and I'm starting to feel a little uncomfortable, I start texting my kids dad telling him what's goin on and he says nope they're tryna scam you that car isn't worth 13k you need to get ur info and leave at this point I'm in this office for quiet some time and getting upset the seller keeps coming in trying to say little things and after my kids dad told me to leave the guy comes back in and I say to him yeah I'm gonna look other places can I have my id and stuff back? He goes "my boss is gonna give you a really good deal I'll be back" so I told my kids dad and he goes no tell him give it to you I'm on lunch I'll go over right now, the guy comes back in again I tell I'm gonna leave can u give me my information he then says in a minute I said excuse me in a minute no right now and he walks out then my kids dad gets there and says where is he I said I asked him for my stuff he said in a minute and walked in that room my kids dad bangs on the door and tells them she asked for her stuff multiple times and you guys aren't giving it to her, how many banks did you run her credit through ? the guy (manager) very rude very unprofessionally at first says two or three times to which my kids dad says "which one is it two or three" then the manager says very quietly 4 or 5 times! which initially the guy told me nothing about all he said is they were figuring out numbers for a trade in or to buy my car! Never told me about running my stuff never asked me my permission and I personally didn't know it lowers my credit score or affects it very badly ! They definitely took advantage of me not knowing anything and messed my credit up!!!! Then the manager goes you guys need to get the fuxk out of my lot like I didn't ask them for my info twice and they didn't give it to me! If my kids dad didn't come they would have ran my stuff so bad !!!!!! Terrible people terrible experience please don't come here !!! read more

Amazing selection and customer service. I would definitely recommend to family & friends. Shout out to Eric for making the process so easy, smooth & straightforward ! They have the best deals. read more

I feel sorry writing this, but maybe they'll finally call me back and give me my inspection report. I bought a car 11/1/24, and it is now 1/8/25, and I have been calling and texting EVERYDAY since 11/1, with no response or a promise the manager will call me and NOTHING. I bought a car from them, and got it home and inspected and it needed new tires and brakes immediately. I am also concerned I bought a lemon with the way they are withholding information about my car. I have called and called and texted and asked for some help to no avail. They are withholding information about my carfax report and inspection and I need a call back. If I don't get one soon I am going to have to contact my lawyer. So if you are reading this Own a car Yakima, I am expecting a call. read more

bad customer service scammers and fraud they sell me a car I didn't want they say they were gonna change it in couple months and nothing yet they want me to give them more money for a down payment when I already gave them down payment for my car now they don't answer and they don't help ,manager super rude please don't buy from them read more

Don't buy your car from here!!! They're all scammers! My car had a check engine light they told me they would fix it and they never did. I had to deal with it myself! On top of that they stole my expensive shoes went I dropped off my car to get it checked for the check engine light. Which again they did nothing! Horrible place! Don't buy from here!!! read more

Very unethical dealership, say 100% credit approval, in reality they don't, very discriminatory, if you work with homeless or employed by shelter you are denied, Better All Auto took time to verify my residence, mailing address, employment and sold me truck, One Stop was too lazy and disrespectful, never buy vehicle from them read more

Owner sells you cars that don't even work, apart from that they stole my EXPENSIVE hat and other things. Don't trust this place at all. SCAMMER read more

Bought a BMW X5 last month, check engine light came on so I went to the BMW dealership by me told it was rear main seal. Called own a car and never received call back. Been calling everyday since still no call back. Don't buy a car hear make promises but don't follow through. Was told 3 month warranty and any dealership to fix. read more

Own A Car - Used Car Dealers Near Me - Yakima, Washington

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If i could give zero stars i would. This place sells you a shiny piece of shit. I traded in a vehicle and wish i could have it back over the pile of shit they sold me read more

First car we bought from them was fine second one however had an issue and we were told they would fix it free of charge, took it in and they said they they couldnt do it because we didnt get theyre insurance, do yourself a favor and go there only with a lawyer, cus these sharks will try to get you. read more

first and last time buying a car from them! worse experience ever. bought my daughter a car was told they were going to fix the single light bulb and I even had them add it to the contract and until this day nothing. (2 months ago) and every time I call I get nowhere with them even went as far as talking to the manager who assured me that he was going to take care of it. that was 2 weeks ago and haven't heard anything from them since. read more

We bought a 2014 Audi from Own A Car on 1st St. Paid $14,000 cash in late November & drove it for a couple weeks before parking and covering due to snow. Started driving again after the snow was all gone. After a couple weeks got warnings to not drive over 60. We had only put 500 miles on this car and found out the engine needs rebuilt or replaced. Own A Car offered us $3000 trade in on a $24,000 Infinity. I will NEVER buy another car from them cuz they don't care about their customers. As soon as they get their money, they're done with you. They have the worst customer service I have ever seen! I would recommend everyone looking for a car to pass them by and not look back! read more

No sirven los carros que venden salen dañados, les aconsejo Se dirigían a otro dealer esté al principio te ofrece cosas buenas y al segundo o tercer mes te salen dañados y no es el único carro que sacamos con ellos y salen dañados.... No sirven esos carros read more

Do not buy here! Not only do they sell cars with issues then fail to fix them but ALOT of their cars come from Canada. Fun fact they don't divulge, cars brought from Canada do not have a Warrenty once brought to America for sale. Also, when you try to re-sell that vehicle/trade-in your value is THOUSANDS less than Bluebook. read more

after they sell you a car they have no responsibility . my temp plates were to expired and let them know a week before . tthey said will call you when we get your actual license plates . The day came when my temp plates expired was told to wait until The next day to get a print out of a new temp plates . i went to get them the day after . they said you have to wait for who does that will call you . I waited at home and no call nothing so once again have to drive. There and ask what is going on . They said wait until Monday now for my actual plates . Now I cant legally drive my vehicle and they can't even print a new permit . They don't even care or bother to call or say what's going on . All they said is you can drive w no problem. but why do I have to put with all this nonsense . When they could call and get this matter solved or at least inform of what's going on but no they rather not care and I have to go and ask all the time . They have no of their responsibilities . After they have your money they can card less of anything else !! Beware expertly poor costumer service . Don t waste your time here . read more

Go anywhere but here. I recently bought a 2012 Jeep Grand Cherokee SRT8 from them about 4 months ago. A day or two after owning it it kept entering into limp mode, when I told them about it they said they would check it out and try and help me with it. It took them 5 days to get it back to me and say "nothing is wrong with it". I brought it to BOM performance and within the same day they got back to me and said that my transmission was blown. When I confronted the dealership about it they told me (and one witness with me) that they would pay for all the labor and half the cost of the part. I found this acceptable and went along with it. When they finally got me a price they had said that they were buying a brand new transmission to put in for $6,000 and that my price to repair it would be $3,000. For the near month and a half it took them to get the "new" transmission and put it in I was without a car. Once I finally got it back I requested to see the receipts for my personal records on the car. When I looked at the receipts I found out that the "brand new $6,000 transmission" was actually a $4,000 rebuilt transmission and the labor was $2,000. Not only had they lied about the transmission being brand new they tried to ignore the deal they made with me and it took me threatening to report them to my bank for theft in order for me to get back the $1,000 I was owed. Not even a month after all of this my alternator ended up needing replaced as well. Fast forward to a few days ago and I was talking with some sales reps and floor manager of another local car dealership and they informed me that they had seen my car at auction, listed with a blown transmission. I was not going to write a review about them until I learned about that, because what may have been a simple mistake and then an attempt to keep from losing more money turned out to be an outright lie that cost me thousands of dollars and over a month of not having any form of transportation. So do yourself and your wallet a favor and buy somewhere else. read more

We started out with a great experience. Humberto, took videos of the car running and doors opening and closing as were driving up from out of state to purchase a car we found online. We arrived and the car was still there although not in the condition described. They seemed like very basic things. We negotiated a deal with licensing and fees included on the dealer's end. We had told the all of our states requirements for licensing the car and they said they would take care of it. It was a little strange we weren't just mailed the title given we paid cash but we trusted them because up until that point our service was great. We returned to the dealership the following day noticing a screw was missing on a main part of the motor. They had it, returned it and let my husband use their tools to install it. They even had a window tinter there who tinted our windows for a very reasonable price. We were very pleased with them up to this point. On the drive home the car started making a very loud concerning noise. It turned out it was the rear motor mount. It needed replacing immediately. The cost was $1100. 2 wks later it needed another $1050 of work because we couldn't get into or unlock our car. We received a text 2 days after purchasing the car saying all paperwork was sent to our state DMV office. I called DMV every 2 weeks for 5 weeks and they said they had never received any paperwork for our vehicle. I had called the dealership about 3 weeks in when The DMV had no record of transfer of ownership. I was told I would recieve a call back after they looked into it. They once again claimed they sent the paperwork in.About 5 weeks in the DMV still had not heard anything. I asked if it was possible the paperwork was returned to the dealer and they said it is possible but there would be some record of it and there was not. So I called the dealer again who then claimed paperwork was returned. I told them that was a lie and then they apologized profusely saying they would come to our state the next day to get everything organized. I told them I had the remaining paperwork they needed but the next day received a call they were unable to license the vehicle because they did not possess all the needed paperwork (which i had now told them many times). So they finally sent our title overnight and agreed to pay licensing fees once I sent them a photo of my receipt. They confirmed receipt of my photo the same day I licensed the car but we had not received a check nearly a month later. We called again they once again apologized. 2 weeks later still no reimbursement check then a trail of ignored phone calls and finally someone who was kind and took responsibility but still did not send the check when he said he did. I tried to be patient as these were very nice people to start out. They just seriously lack follow through. We received our check approximately 3 months after it was owed. read more