We were traveling thru Washington on our way to Alaska. We needed an oil change on our truck…read morebefore we went into Canada. We stopped into this Valvoline Store. It was early on Sunday the 8th of June 2025. Despite the day and time the store already had a few customers ahead of us. These guys are great! They are very efficient as it didn't take long for them to take care of us. They were very friendly and professional. The guys seemed more like a pit crew and interesting to watch them. Each technician communicated with each other and knew exactly how to get all the many different systems checked and serviced with efficiency. If I lived in that area I would be a regular and get all my vehicles serviced with them. I wish we would have remembered their names to thank them again. Anyway an outstanding experience!

Best oil change experience I've ever had!! They were super quick, super thorough, and at a great…read moreprice. I have no doubt they knew what they were doing and I trust them 100% with my vehicle.

I had an issue with my daughter's car and a slight oil leak. Jared, the service technician took a…read morelook at it and said that it looked like the oil pan seal had been changed a while ago, and the leak was coming from that. All it needed was to be tightened, which he did. He said because it was my daughter's car he was going to do a full check of the car to make sure it was safe And everything was where it needed to b. He checked the car over like it was his own kids car. when he was done, he wouldn't even let me pay him as all he did was tighten a few nuts and said to bring it back before she left for school in Arizona. Which I did today and he remembered the whole story and was awesome again today. That day was 106° and they have earned my business for forever, I truly appreciate good honest customer service.

I moved to Yakima 2 years ago and I came here due to all the recommendations and I have not been…read moredisappointed! Everyone here has been so nice and explain things well. They get my car in and out for an oil change in under 30 min. They clean my windows and fill my tires with air. They've even told me what part to order from Amazon for a good price and installed it for free! I truly can't recommend them enough!

The do a great job every time! I've had problems with other places in Yakima not tightening bolts…read moreor stripping bolts that I have to replace. Every since I started coming here, I've never had a problem with how they treat my vehicle. I stopped going other places and now come to Cascade. Plus, they give $4 off on Wednesdays to ladies! Heck yes for ladies day!!!

I asked if they have Mobil 1 oil and they replied yes, I requested it be installed. I could see…read moreunder the hood they were not installing it. I called them out on it and they got very rude and offensive the same guy lied said I did not mention Mobil 1 oil. I will not be giving them any more of my money.

I always cane to The South 72nd Valvoline Instant Oil Change in Yakima to get my oil changed but…read moreno more. My car started leaking oil. I suspected my last oil change. I thought maybe they stripped the threads on my oil plug. I had a different mechanic look at it and the Valvoline Instant Oil Change place had put on the WRONG oil filter. The base where it screws onto the engine was smaller and oil was blowing out on my starter and exhaust. It should have been obvious to the guy in the pit that he didn't have the right filter. Not acceptable. It could have ruined my engine or burned my car down! Never again will I use ANY of their locations. I should have known I guess "If you want it done right, do it yourself"

quality is bad after changing my car coolant radiator burnt off and damaged my engine…read more Horrible customer service never helped you and instead of listening they hanged up

Quick, efficient and friendly auto care. My Black Explorer Sport's a/c suddenly lost its ability…read moreto cool the early hot temps days. I called Westside Car Care on Wednesday afternoon and Maria gave me an appointment the NEXT day! (When I dropped my SUV off for service I was greeted by a smiling Maria. Maria is not just friendly, but is very knowledgeable and answered my more detailed technical questions) I won't bore you with details, but my Explorer was ready for pickup the same day I dropped it off for a reasonable price. Now I believe I could "hang beef" inside as the a/c is working great! Thank you Westside Car Care.

I visited the mechanic for a diagnostic on my car because the maintenance light was on. I didn't…read morerequest any repairs; I just wanted to know the reason behind the light. Surprisingly, they ended up changing my oil, even though I had just had it changed a week ago. It seems like they'll do anything for money, even if it's not necessary.

Spare yourself and go somewhere that won't completely take advantage of you. They lied about prices…read moreand Mark things on the invoice that they didn't even do. All around awful!!

Don't go here. Went in for an oil change and ended up with a toast motor because one of their…read moreemployees didn't do their job correctly. I still don't have my vehicle up and running because of the sheer negligence shown by this company and it's staff. Wouldn't recommend them ever.

Always prompt and professional. They gave me two car wash coupons after the service. I waited in…read morethe lobby and even ran over to Costco for some shopping.

Customer service sucks if my husband hadn't bought the "care package" I would never come back. I…read morehave waited over 2 1/2 hours and still don't have my car. Thank God I made an appointment no telling how long I'd wait without it.

This man is a senior technician he knows his stuff he is highly qualified as you walk into the door…read moreyou have the secretary and the counter that is very messy to the left is like used to be looks like a living room that is dirty and messy needs some organization skills to get your vehicle worked on I highly recommend this place they do excellent work

We were passing through the Yakima area on vacation from Oregon when our truck suddenly and…read moreinexplicably died. We had it towed over 60 miles to Absolute Auto. I called the shop in the am explaining the situation and they told me they could look at it that day. Mike was fantastic. He immediately dropped what he was doing (and the shop looked very busy) and made like I was his most important customer. He diagnosed the problem that morning, ordered the part. A wire within the ignition tumbler had burned up. The part had to be shipped from the east coast. The next day, the part arrived and the part was immediately installed. Mike is extremely competent and professional. Pricing was more than fair. I would absolutely recommend Absolute Auto to anyone that needs a mechanic in the Yakima area. I wish he was in my hometown.

20 hours ago New Got…read morea flat and had to buy 4 new tires to make it home to Spokane. Firestone was unfortunately the only option since it was a Sunday. Hours after they said the vehicle would be ready, we can finally head out. Two hours later one of the BRAND NEW TIRES blew leaving us stranded on the side of the road. So after spending over $700 for the tires, we also got to pay $450 to tow the vehicle the rest of the way home. Dealing with the store we bought the service from sucked. Dealing with the area manager was BARELY more helpful. Even if it's Sunday, I'd wait it out until Monday to go ANYWHERE else. I now feel stuck with these tires and I don't feel safe on the road, but i can't afford to purchase another set since I already bought these out of desperation.

I've been bring my car to Firestone for years for maintenance and tires, flat tire repair, etc…read more It's always been an easy, quick and enjoyable experience. Austin at the front desk doesn't do to bad a job either :)