Had the most appalling experience at the Selah Branch today. Since Covid their customer service…read morehas gone down hill, no tellers and not even greeted upon entering the branch. It was the most awkward encounter and to make things worse when o did get service she was rude. Furthering this experience, I made a comment on their facebook to only have it deleted. At the end of the day Solarity lacks genuine customer service, and could care less about complaints since they like to delete them and based on their yelp review I can see I am not the only unhappy customer. Sadly to say I will be closing my 15 plus year relationship with them and taking my business elsewhere.

This was such a wonderful place before the leadership changed. Ever since then, they have tanked…read morecustomer service in every imaginable way, including getting rid of as many direct staff who actually help people as they can. This is all while putting out commercials, billboards, and statements about how they offer wonderful customer service. I saw an appalling transaction in the lobby on Summitview in which an elderly woman who had been a customer for decades (she said so) was begging for help, and they just kept telling her how she was now responsible to do everything herself, through the ATM. At the end, in the face of all of her frustration and fear, they smiled at her and said, "Is there anything else we can do to help you?" I felt like going up to the staff member and saying, "What was the first thing you did to help her? You have to help her first, before there can be something else you can do to help." Maybe I should have. We have slowly moved our accounts out, and know several others who have done the same. The leadership seems bent on making this an internet bank instead of a credit union, which is supposed to be there to help its members and not to function like a big bank. Now Solarity functions worse than a big bank. Big banks, for the most part, still have people in the lobby who will help with deposits and withdrawals, and real drive-throughs that are staffed. Solarity now builds buildings to house ATMs that you must use yourself. Now that's customer service! In my life, I have never seen another go so far downhill as Solarity. The saddest part is that it seems to be, it must be, by design.

All I can say is this is one of the best banks I've ever worked with. Long story short I was using…read moremy debit card to make a deposit but my card had an error and another CU's ATM ate my money -- Hapo's team worked with me and with in one week got my money back, my card working and now everything is working 100% Very pleased with them so far -- If you want a bank that's good and local to WA state check them out!!! I've worked with a lot of banks and first time they were my advocate with out me having to fight. Thank you HAPO for the GREAT experience.

Very dishonest bank to deal with. I was looking for a bank to open a checking account for buy and…read moreselling on ebay. Chase had a promotion advertised to open a new account and receive a $400 bonus. The condition was to make transfer totalling $1000 within a certain time. Which I did. They did not pay the bonus and also started charging me $15 per month just to have an account open. Bank manager did nothing. Take your money somewhere else! I did.

In my opinion this place sucks $8.00 charge to a customer…read more for check cashing Outrageous. Will take my business elsewhere from now on.

I have Been a customer for over 20 years who currently lives in California and was visiting this…read morepast weekend. I visited the branch on 1st street on 7/6/2024 at around 11:06 am. My stepmother and myself sat on the waiting area until Jose Suarez approached us at 11:23 am asking how he could help us, I mentioned to him our inquiry about adding my stepmother who currently banks with wells forgo bank into my existing account. He had no interest in helping and suggested I scheduled an appointment for the following Monday at 10:00 am that because this would take over 1 hour. when I asked who the appointment was scheduled with, he said any banker who's available at the time of your visit. I ended up going to 72nd ave, on Monday and had the most pleasure visit with the help from Jose Valencia who provided with excellent customer service, not to mentioned it took 10 minutes to add my stepmother into my existing account.

The branch is on the North-East corner and the only ATM is off-street, which is actually convenient…read morefor parking. The drive-through is catercorner, on the South-West corner, and there is an ATM there as well. Branch has always been well-staffed every time I've been inside, which is not that often, but they seem efficient and move the line right along.

The atm shredded my debit card immediately upon insertion with no opportunity to enter pin…read more Assistant manager was rude and advised the machine will shred any man BOA atm card. There was no signage posted warning of this. Their website advertised a no surcharge atm which is why I went there.

UPDATE (10-15-13) I just got got an email from the FDIC that…read morethe Bank of America was investigating this and needed an additional (60) days to get me an answer. Interesting. UPDATE (10-16-13) I just talked to Janelle Garcia who is the CEO of Bank of America Customer Relations and she told me there was no wrong doing and it was part of an audit done on safe deposit box's that had non payment. Then why was I never notified about payment? The Bank of America knew I was responsible for this safe deposit box as the executor of the will. Janelle Garcia told me I was informed by a letter that was supposed to be sent to me. I never received any correspondents from the Bank of America telling me that were going to open the safe deposit box pending an audit. Janelle Garcia hinted to me that the prior Bank of America Manager in Yakima was no longer with the company. Interesting. Janelle Garcia also said they would not reimburse me for the all the time, energy and money spent to get an answer. So the answer to this situation was an audit on safe deposit boxes that had non payment. Cindy Munsie could have asked me for a payment. I would have made a payment. That would have been no problem. The Bank of America took it on themselves to open the box with none of the card holders present. Plain and simple. Then lied about it. The Bank of America still thinks they did nothing wrong. I feel sorry for any other people who have a safe deposit box with the Bank of America. GOOD LUCK WITH THE BANK OF AMERICA IF YOU HAVE A SAFE DEPOSIT BOX.

This bank treats it clients horrible. They will yell and argue at you instead of listening and…read morehelping out.

Very sweet employees! Efficient and knows how to handle their business. Thank you!!! Everyone is so…read morenice and knowledgeable!

Wheatland Bank took over Bank of Idaho. I was unfortunate enough to be in this takeover as a user…read moreof the bank. Right away there were issues with the online banking not working properly, and on top of that there was no welcoming checks or other such things that usually get sent out by every other bank. Meaning you get to look up your own account/routing number. And if you actually need a check? Screw you. The website is horrible. They make simple things complicated and instead of letting you control your own money, you have to call in and ask them to let you have access to it. You have to call, you cannot chat or email--unless you pitch a big enough fit, and tell them to set your transfer limit as more than one cent per day. I feel like I have to ask permission to have access to my money and jump through hoops to get things done. Every time something financial comes up, I leave feeling frustrated and angry with this bank. For example, statements aren't under 'Statements and Documents', they're in the account, under the print button! Save yourself the headache and bank elsewhere!

I would advise anyone that's considering a new bank with a personal touch not to use this bank. I…read moreput a considerable amount of money into this bank thinking it would benefit me. With the type of account I selected to open, I thought I would gain interest and also use the money marketing options to grow my portfolio. BEWARE! I Do not recommend this bank at all. I was charged several hundred of dollars in nsf fees more like a 1000 dollars I would say because my account was not set up as I had asked it to be. No one gets charged NSF any more. I deposited a large amount of money in both savings and checking. So why the fees. It's supposed to pull out from my savings account if my daily account gets low. I only discovered it because i was traveling and my card was not working. I had run out of available funds and my account was not set up accurately. Now keep in mind Lisa the Manager at this Yakima location set up my account. We talked about what type of account I wanted. She overlooked it. She promised me to credit me for the NSF. She never did. This was one of several untactful things over the course of probably 6 months. I was charged fees excessive fees! Seriously! Says who. Who can determine that. Ladies beware. If u like to shop. Don't bank here. U will pay a fee. I am a read the fine print kind of girl. Never did I see this fee listed anywhere. I went into a smoke shop and bought my daughter age 23 a vape. My card was blocked. I could not find anywhere in the app why my card would not let me charge it. I sent a message to the bank. They got back to me in approximately 12 hours And get this. They added a bullet to there system which was highlighted and told me I had marked this type of merchant was blocked. I never set that setting otherwise it would have blocked my card previously at a different location. This whole time I am still on vacation. They do not have any branches in western WA. If you're still reading it gets even worse. Just when I thought I finally have worked out all of the little kinks in this banking system. I'm getting fraud alerts weekly. For my own purchases. Card gets turned off. I have to contact the bank. Verify who I am. And go through the fraud drill. Verify purchases, ect. Problem solved. All great if it's before 5 o'clock and someone is available. Well this particular time it happens to be Friday. fraud alert went off at like 7 pm. I'm traveling I have no cash on me. I called other branches to see if anyone can help me. I don't have a hotel. I SLEPT IN MY CAR FOLKS. They do not have any service until Monday morning. Furious! Monday came and I called and went through the fraud process again. Verify purchases. All set. Not even an apology. Writing this is upsetting because it was horrible. It was winter. I'm from Yakima WA in Portland OR. And I'm by myself. Let's move on So I can at least say the fraud alert didn't go off any longer for my purchases. It only stopped payment on my auto pay to my debtors. I have a late on my credit report because of this bank. After having many emails to this bank. Nothing got better. Lisa said I should take my banking somewhere else. The Manager of this bank. Her strategy was to send me somewhere else. And I did just that. Never got the credits for the fees they imposed. I sent several people an email asking for the credit at the time I closed the account. I never got a response to that only that they closed my account. The account Still shows a minute amount of money in my account. I suppose they may send me a check. Ha! Doubt it. So if you have lots of free time and like the attention and can afford to give ur money to people who don't really care about you or how hard u worked to earn that money. And pass u off because your balance is low. Bank at Wheatland bank. Ask for Lisa. I deposited a good amount of money into my new account elsewhere. Was it because my balance that got low that They treated me badly or that possibly their system is outdated. Maybe they were poorly trained. Lisa may not be qualified to be at the level they put her at. She is not a young lady she is a mature older woman. Ha. Or are they just thieves. Oh they definitely give u a feeling of a personal touch here people. In a bad kind of way though. Not where u want to be touched in my case. That felt nice to get off my chest. Thank you yelp. I only gave them a 1 star rating because I had to. Zero stars for the record. Go speed Cari W