Been going to this cleaners for a few years off and on. Its overpriced for the area but for the convenience of being near the house I drop items off here from time to time. Everything has always gone pretty well, until my recent pick up. A pair of pants I dropped off with paint were returned to me in basically the exact same condition in which I dropped them off. I understood there was a possibility that the would not be able to remove the paint but generally when cleaners are unable to remove a stain they notify you before charging you or placing the item in your car. Unfortunately since it was raining I didn't check the pieces until I got home.
Wasn't upset about the paint not being removed as much as them not informing me before charging me and placing the items in my car, again my fault for not checking. I went back to the store to inform the owner that they should have not charged me without informing me the item was in the same condition as when I dropped it off. That is just a basic courtesy I have always been afforded at any other professional cleaners. Rather than apologizing and trying to rectify the situation, the little guy that takes the tickets starts talking over me and getting irate accusing me of wanting something for free....really? He became furious and interrupted every sentence I tried to complete. "What do you want me to do, try to clean it 20 more times, I already didn't make any money off it as it is! I'm not a large corporation I'm a small business and I cant do business for free!"
Well, I am also a small business owner and would NEVER speak to a customer in the manner he spoke to me. There were no customers around so it wasn't as if I was trying to publicly disparage his business or even ask for a refund, but he just refused to hear anything I had to say. I asked for the items I just dropped off when I picked up to be returned and told him I would take my business elsewhere, he yells "its all good we'll still be here". Very classy.
Listen, take my word for it, this place only has one yelp review and its likely from a family member or friend of the business. No one in my neighborhood uses this cleaners and I understand why. It may start off like a pleasant experience, but if you have an issue or customer complaint, good luck. Taking my business elsewhere. read more