I went into the Oxford Variety Shop today and the man operating the till was one of the rudest people I've met.
I was looking to purchase a box of 3 containers. The container had a large label "3 in 1" stuck on the front and had 3 boxes inside of each other. There was a green price tag on the top of the label stating the price, which from memory was $4.99. I thought, great. Although it was dusty and not amazing quality, the price was reasonable for 3 containers. Cheap and cheerful right? Wrong.
I went to the counter with some other items to pay. (I was even prepared to pay $27+ for a small pot that had a dead insect on the inside and dust all over the outside, so I certainly wasn't trying to be unreasonable!)
The rude young man at the counter proceeded to open up the containers and tell me each container had a different price. He said that I had to pay for each of them separately and that 'I' should have opened them up to look.
I mentioned that the label on the front of the box said "THREE IN ONE". WHY would any customer assume or know that the boxes inside were all different prices? This was false advertising, deceptive and misleading to consumer.
I asked for them to honour the price that was advertised on the front. If each box was to be sold separately, they should not have been in one pack and the sticker should have been removed.
The sales man was so rude to me in front of other customers. He was quite intimidating and kept saying "well what do you want to do" in a loud and aggressive tone. He also pulled the boxes away from me and basically said it was my mistake for not opening all the boxes up, and that I was being difficult.
In a very unprofessional manner, the sales man stated that he wasn't prepared to do anything and that they couldn't possibly keep their stock ordered properly on the shelves. So, I guess that is tough luck to the consumer who might be mislead, right?! Poor form indeed.
When in the shop I told the sales assistant that the business would get a bad reputation with such behaviour. He simply stated he didn't care, so I'm sure they won't mind this scathing review!!!
I've spent hundreds and hundreds of dollars there previously. I will never buy from there again and recommend readers avoid it too. I've never had a shopping experience as bad as this. So, I confess that I was so upset by this shops actions that I am writing my first ever bad review (and I hope the last).
These cheap tactics shouldn't be supported. I had to pick one - but wanted '0' stars for this business. read more