I cannot say enough good things about Brian at the front desk of OYO Hotel St. Helens. We were dealing with a major family emergency around Christmas Eve and Christmas Day, and although we did everything we could to cancel our reservation two days in advance, the third-party booking company was an absolute nightmare to work with. (To be clear -- this was not the hotel's fault at all.)
Brian took the time to truly listen and understand our situation. With professionalism, empathy, and incredible composure, he immediately worked with us and offered a same-day cancellation and refund by simply helping us move the reservation, even though it was the day of check-in and we still weren't able to stay two days later.
He was extremely well-spoken, respectful, and kind, and handled the entire situation with ease and confidence -- removing all stress and concern from us during an already emotional time. What could have been a disaster turned into a moment of genuine relief and gratitude for our family.
Brian didn't just do his job -- he went above and beyond and truly helped us when it mattered most. Because of him, we will absolutely consider staying here in the future and recommending this hotel to others. Thank you, Brian, for your compassion, professionalism, and for saving us during the holidays. read more