Be careful working with this company, they are under new ownership. It is not the same Oz Jewelers. THEY LOST MY ACCENT RUBY, THEY CHIPPED MY RUBY, AND THE PRONG WORK IS AWFUL. I got my ring back a week ago and took it to different Jewelers in the surrounding area and all said, "the prong work leaves alot to be desired" - they were to replace a prong on my sapphire and tip the other 3. There are ripples in the tipped prongs and they are so bad the Jewelers reviewing it would not attempt to tell me which one was replaced. I have had this ring for over a decade, it is well loved and in sterling silver, which is soft but the sapphire is not centered. There is a huge gap and the stone is pushed to one side leaving it diagonal. There are several prongs on the accent setting that needs replacement, that was never even mentioned to me when I brought it in. This ring was giving to me by my father when I was 19, it was 1,000 almost 20 years ago, my father passed in January. There is no amount of money too great for this ring. I added photos so you can see how poorly this ring was done, every jeweler I've spoken with said they would not return my ring to me like this. The stone they lost, I went to pick up my ring and was told the jeweler forgot to put the stone in. Why was my ring not inspected before it was put in a bag as completed? The ruby was not in the bag and they only told me it was lost thr next day, because the color did not match and they had to order a new ruby. THE COLOR STILL DOES NOT MATCH! In the sun you can see how pink the stone is compared to the others. And the ruby below the ruby they replaced has been chipped in the same spot the prong lays on the stone they replaced. This ring is "well loved", it is almost 20 years old. But none of my stones were chipped when I brought it in. There was no mention of a chipped stone when it was brought in. I know there are no photos of a chipped stone because my stone WAS NOT CHIPPED! The prong that broke was on the opposite side of the ring. I've included a photo of how my ring looked before it was brought in. I am devastated this all happened. I'm angry how this was handled. Every jeweler was surprised this was Oz's work and so am I. I will be taking this as far as I can. I'm an accountant, I have money Melissa and the ring you messed up means more to me than you will ever know. read more

I lost a stone from my wedding band and of course I was heart broken. Dropped off my ring along with a replacement diamond to Oz and got a phone call the very next day that it was fixed and ready to pick up. He checked and replace all the prongs on all my diamonds because he noticed they were very worn (been on my finger for 30 years!) so he replace all 12 prongs as well as setting the new stone. And cleaned the ring too. I was overjoyed when I got it back because it literally looked brand new. All the scratches on the gold were buffed out and it looked fantastic. Price was extremely reasonable and the turn around time was phenomenal! Oz has been my families go to jeweler for 35 years. I can't imagine getting anything new or having a repair done anywhere but with him. The entire staff is absolutely awesome! Highly recommend Oz's jewelers for that special piece you're looking for. If he doesn't have it he will make it or find it..and everything is top quality! read more

Oz's Jewelers - My 30 year old wedding set repaired and cleaned. - Jewelry Near Me - Hickory, North Carolina

Moved to the area from a big city and What a pleasure it is to find this place . The staff and repair guy are amazing . I needed a vintage diamond bracelet Lengthened and stopped in and discussed the best way to do it with out takeing away from the original design and i was quoted a much lower price than i expected for this type of alteration and was told it would be about a week so i left it there and in about 5 days i was called and told it was ready . I went in expecting possiby to hear oh it was more work than we thought so the cost was a more than the original Quote but nope it was absolutely perfect and the price was what was quoated when i dropped it off . Oz and the staff is what a small town family jeweler is supposed to be AMAZING! Will be an Oz customer for a long time if this is the norm for them . Wish i could give them 10stars ! read more

Whether purchasing for myself (which is always fun), buying gifts for friends/family, or having something sized/repaired...I will not use another jeweler. The staff members at Oz's are always extremely helpful and friendly. The turn around on repairs/sizing etc is always super fast. I wouldn't think of going elsewhere! read more

My husband always takes me to Oz's Jewelers each December while we're visiting family in Catawba County to buy me several Pandora charms for my collection. Their vast selections, honesty and friendly hometown service always brings us back. See you again in December! read more

I was looking to buy my wife a diamond for our anniversary and searched online for a good jeweler. When I came across Oz's Jewelers, I read several reviews and decided that I would start there, I'm glad I did! Customer service is of the upmost importance to them. This isn't like going to the jewelry store at the mall, this is personal and Oz's look forward to having you as their customer, and they take great pride in providing you the best service and the best jewelry at what I consider are great prices! When I went in, I talked with Emily Ann and gave her my budget price; she didn't try to sell me a nice diamond in that price range, she showed me a great diamond at a lower price, that's customer service! The diamond I ended up with is beautiful and my wife absolutely loves it! Emily Ann even suggested yellow gold for the band (as that's what I wanted) with white gold for the prongs, that way the diamond won't pick up the gold color. The diamond is absolutely brilliant, the colors are beautiful! The diamond I bought is a VS1: By definition, VS1 diamonds are those that are very slightly included. These inclusions, are not even noticeable to the naked eye. After making this purchase I received a very nice gift card from Oz's and returned to by my wife a nice pair of birthstone earrings, she was overjoyed! Thank you Oz's Jewelers, especially Emily Ann, and thank you Melissa for making our anniversary that much more special! I will continue to use Oz's as my go to jewelers! You're the best! read more

The owners are the kindest, most caring jewelers of any place I've ever been. They're willing to customize your jewelry to meet your needs. You can expect the best service when going to Oz's. By far the most honest folks out there. Been a loyal customer for more than 25 years. read more

On October 4th I married the man of my dreams. One of the best things and certainly one of the most important things in a wedding ceremony are the rings! My husband and I had a dream to use the gold and diamonds from his grandparents' wedding bands to both honor, and cherish the love shared. All of this in hopes it would cultivate the same beauty in our marriage. Oz's Jewelers crafted rings we plan to keep in our family or many more generations!!! I could not say enough how helpful the staff is, or how beautiful the rings are! Both my husband and I receive compliments all the time. Every time I look at my left hand, because of Oz I'm privileged to see the diamond that started my husband's family. When he looks at his, my husband see's the gold that held it together for so many years. Oz provided this fantastic service at such a great price at first I didn't even believe him! If you pick Oz's Jewelers you pick quality, excellence and value! Thanks Oz for helping us make our dream a reality!!!!! read more

Oz's is the only place to go for your jewelry needs!! Their staff is knowledgeable and customer service oriented. If it is not in the store, they can find it quickly and get it for you. Best prices, best service, with the BEST repairman around. No where else but Oz's!!!! read more

Talk about customer service.... there is none. The owner has an attitude. Very rude, the older man and women are rude and don't care about their customers. Ridiculous. Please take your business elsewhere. read more