Be careful working with this company, they are under new ownership. It is not the same Oz Jewelers…read more THEY LOST MY ACCENT RUBY, THEY CHIPPED MY RUBY, AND THE PRONG WORK IS AWFUL. I got my ring back a week ago and took it to different Jewelers in the surrounding area and all said, "the prong work leaves alot to be desired" - they were to replace a prong on my sapphire and tip the other 3. There are ripples in the tipped prongs and they are so bad the Jewelers reviewing it would not attempt to tell me which one was replaced. I have had this ring for over a decade, it is well loved and in sterling silver, which is soft but the sapphire is not centered. There is a huge gap and the stone is pushed to one side leaving it diagonal. There are several prongs on the accent setting that needs replacement, that was never even mentioned to me when I brought it in. This ring was giving to me by my father when I was 19, it was 1,000 almost 20 years ago, my father passed in January. There is no amount of money too great for this ring. I added photos so you can see how poorly this ring was done, every jeweler I've spoken with said they would not return my ring to me like this. The stone they lost, I went to pick up my ring and was told the jeweler forgot to put the stone in. Why was my ring not inspected before it was put in a bag as completed? The ruby was not in the bag and they only told me it was lost thr next day, because the color did not match and they had to order a new ruby. THE COLOR STILL DOES NOT MATCH! In the sun you can see how pink the stone is compared to the others. And the ruby below the ruby they replaced has been chipped in the same spot the prong lays on the stone they replaced. This ring is "well loved", it is almost 20 years old. But none of my stones were chipped when I brought it in. There was no mention of a chipped stone when it was brought in. I know there are no photos of a chipped stone because my stone WAS NOT CHIPPED! The prong that broke was on the opposite side of the ring. I've included a photo of how my ring looked before it was brought in. I am devastated this all happened. I'm angry how this was handled. Every jeweler was surprised this was Oz's work and so am I. I will be taking this as far as I can. I'm an accountant, I have money Melissa and the ring you messed up means more to me than you will ever know.

I lost a stone from my wedding band and of course I was heart broken. Dropped off my ring along…read morewith a replacement diamond to Oz and got a phone call the very next day that it was fixed and ready to pick up. He checked and replace all the prongs on all my diamonds because he noticed they were very worn (been on my finger for 30 years!) so he replace all 12 prongs as well as setting the new stone. And cleaned the ring too. I was overjoyed when I got it back because it literally looked brand new. All the scratches on the gold were buffed out and it looked fantastic. Price was extremely reasonable and the turn around time was phenomenal! Oz has been my families go to jeweler for 35 years. I can't imagine getting anything new or having a repair done anywhere but with him. The entire staff is absolutely awesome! Highly recommend Oz's jewelers for that special piece you're looking for. If he doesn't have it he will make it or find it..and everything is top quality!

Donna was my salesperson! She is amazing and patient! Teresa the manager was excellent too! I went…read morein multiple times trying to finalize how I would want my ring made! Excellent service!

The Jewelry Exchange is a great place to shop. Staff is more like family, since I have known most…read morefor years, and they knew my parents as customers years ago. Kristie and Donna are always helpful in finding anything you're looking for. My wife's engagement ring was purchased there along with its upgrade plus most of our other jewelry.

The gold mine is a beautiful jewelry store with a great selection. Definitely would recommend to…read moreanyone.

Best jewelry store ever!! They are so helpful! The ladies there are so kind and accommodating..they…read morehelped me find the perfect gift for my daughter which Bill engraved and it turned out PERFECT!.. if you need anything, especially great customer service, go to the Gold Mine in Hudson, you won't be disappointed!!

Beyond outstanding! I stopped in to have a tennis bracelet cleaned, and have the clasp adjusted…read more The owner, Joe, didn't want to accept any money. Professional and friendly. I would definitely recommend this small business jewelry store!

Excellent jeweler & service! Highly recommend Joe & the entire team! Whether you're looking for…read moresomething in stock or have a special request for them to handcraft, this is jeweler for you!

Always such friendly staff here the owner of Betty is amazing you are always treated like family…read morethey bring a whole new definition to a family jewelry store! I always look forward to shopping Here

I went this week, during a very busy time, and Betty took time (probably an hour) to go through…read moresome jewelry with me that my mother had to determine what was "real" and "not real." She truly seemed to enjoy sorting through and explaining to me what I had and what I should keep. I will definitely go back for them to make something new out of what is old in memory of my mom. SUPPORT LOCAL BUSINESSES!

These people were so polite, helpful, and a taste of customer service many places have forgotten…read more I had a watch braclet that needed sizing, not a problem. I left totally satisfied and paid a very modest fee for their service. There now on my list of places to seek jewelry and repair! Thank You!

I HIGHLY RECOMMEND STROUPS JEWELRS! the customer service was impeccable, the selection was…read moreamazing, and the prices were even better! If you are looking for a jeweler this is where you need to go!!! They go above and beyond for their customers!

I met today he helped out my vet friend with a act of kindness. He took in a watch with a broken…read moreband and fixed it. Well my friend couldn't wear it so he had Joe change the band to a different one. Their was a problem with my friend and Joe told him to come back and he would see what he could do. We went back today and Joe and his wife looked around for it but couldn't find it Joe went to the case and took out a new watch and set it up for him.I just wanted to say thank you

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Morrison Smith has ALWAYS been my jewelry store in Charlotte since moving here many years ago…read more They were fabulous! HOWEVER, since Bailey's bought them it is just HORRIBLE! I took several pieces of jewelry in...some for repair, some for appraisals and gold to sell while it was still MS. This was just prior to Bailey's taking over. WELL, today I went to pick up jewelry and it was a disaster! The ring that was supposed to be sized wouldn't go on ANY finger. The rude salesperson (I think her name was Jaclyn 1839) failed to give me $850 credit for gold jewelry that was sold. She acted as though she was doing me a favor. All in all it was a deplorable situation. They are resizing my ring but in the future I'll choose another "fine" jewelry store