Be careful working with this company, they are under new ownership. It is not the same Oz Jewelers…read more THEY LOST MY ACCENT RUBY, THEY CHIPPED MY RUBY, AND THE PRONG WORK IS AWFUL. I got my ring back a week ago and took it to different Jewelers in the surrounding area and all said, "the prong work leaves alot to be desired" - they were to replace a prong on my sapphire and tip the other 3. There are ripples in the tipped prongs and they are so bad the Jewelers reviewing it would not attempt to tell me which one was replaced. I have had this ring for over a decade, it is well loved and in sterling silver, which is soft but the sapphire is not centered. There is a huge gap and the stone is pushed to one side leaving it diagonal. There are several prongs on the accent setting that needs replacement, that was never even mentioned to me when I brought it in. This ring was giving to me by my father when I was 19, it was 1,000 almost 20 years ago, my father passed in January. There is no amount of money too great for this ring. I added photos so you can see how poorly this ring was done, every jeweler I've spoken with said they would not return my ring to me like this. The stone they lost, I went to pick up my ring and was told the jeweler forgot to put the stone in. Why was my ring not inspected before it was put in a bag as completed? The ruby was not in the bag and they only told me it was lost thr next day, because the color did not match and they had to order a new ruby. THE COLOR STILL DOES NOT MATCH! In the sun you can see how pink the stone is compared to the others. And the ruby below the ruby they replaced has been chipped in the same spot the prong lays on the stone they replaced. This ring is "well loved", it is almost 20 years old. But none of my stones were chipped when I brought it in. There was no mention of a chipped stone when it was brought in. I know there are no photos of a chipped stone because my stone WAS NOT CHIPPED! The prong that broke was on the opposite side of the ring. I've included a photo of how my ring looked before it was brought in. I am devastated this all happened. I'm angry how this was handled. Every jeweler was surprised this was Oz's work and so am I. I will be taking this as far as I can. I'm an accountant, I have money Melissa and the ring you messed up means more to me than you will ever know.

I lost a stone from my wedding band and of course I was heart broken. Dropped off my ring along…read morewith a replacement diamond to Oz and got a phone call the very next day that it was fixed and ready to pick up. He checked and replace all the prongs on all my diamonds because he noticed they were very worn (been on my finger for 30 years!) so he replace all 12 prongs as well as setting the new stone. And cleaned the ring too. I was overjoyed when I got it back because it literally looked brand new. All the scratches on the gold were buffed out and it looked fantastic. Price was extremely reasonable and the turn around time was phenomenal! Oz has been my families go to jeweler for 35 years. I can't imagine getting anything new or having a repair done anywhere but with him. The entire staff is absolutely awesome! Highly recommend Oz's jewelers for that special piece you're looking for. If he doesn't have it he will make it or find it..and everything is top quality!

Donna was my salesperson! She is amazing and patient! Teresa the manager was excellent too! I went…read morein multiple times trying to finalize how I would want my ring made! Excellent service!

The Jewelry Exchange is a great place to shop. Staff is more like family, since I have known most…read morefor years, and they knew my parents as customers years ago. Kristie and Donna are always helpful in finding anything you're looking for. My wife's engagement ring was purchased there along with its upgrade plus most of our other jewelry.

Beyond outstanding! I stopped in to have a tennis bracelet cleaned, and have the clasp adjusted…read more The owner, Joe, didn't want to accept any money. Professional and friendly. I would definitely recommend this small business jewelry store!

Excellent jeweler & service! Highly recommend Joe & the entire team! Whether you're looking for…read moresomething in stock or have a special request for them to handcraft, this is jeweler for you!

This post is simply a warning to you all seeking future purchases with Bisanar Jewelers in Hickory…read moreNC. Cody purchased my engagement ring from them in June 2017 and gave me the ring July 2nd. I wore the ring 3 months and lost 5 diamonds on all 4 corners and one random on on the halo. We took the ring in and they wouldn't cover the loss of the diamonds. It didn't cost a fortune so we just went ahead and paid it to be fixed. The ring came back just like when Cody gave it to me. I wore the ring an additional 3 months and lost 3 more totaling 8 diamonds in 6 months. I am not hard on the ring at all I take really good care of my things. I never wear it outside or doing anything that will hurt the ring. I wore it daily to work (where I sit behind a desk all day and have a phone to my ear) and out to dinner. I took the ring back to have it repaired for the second time. The manager told me she would have a small wire placed that you wouldn't see around the halo to secure the diamonds. She told me it would alter the look of the ring but I would still see all the diamonds. I agreed because I didn't know what else to do to save my ring. She told me my ring had excessive wear, discoloring and scratches. I couldn't see any scratches or discoloration to my eyes but ok ‍ long story short they took the ring in on a Saturday for 2 weeks I called one week later to check on it and nothing has been done to it. The following week on a Tuesday feb 13 I get a call stating my ring will be done Wednesday. They called again saying the wrong metal came in for it and that it would be ready by the next day. I get a call from the girl Friday who sold the ring to Cody and she said how beautiful my ring was and she couldn't wait for me to see it. So Saturday I go to pick up the ring and the manager pulls it out and says I haven't even seen it and looks at it and said "oh how beautiful" I starred at the ring in complete shock and couldn't believe how hideous they made the ring. I told her while I was there that I didn't like it and the ring wasn't symmetrical and I was not happy. She told me to wear the the ring a few days to see if I liked it. I knew then and there I wouldn't like in an hour, half a day, sleep on it 2 days blah blah. So I came back Monday 2/19 to meet with the owner he wasn't there and wouldn't be until 230/3. So I worked with Lori trying to get a refund back, a new ring just like mine or a trade in. She was determining I wasn't getting a refund back but I could trade it in for a $2700 or more ring and get a credit of $650 for my ring. Or one that was $1596 that was similar to mine. That wasn't flying with me when they were the ones who ruined my ring. I asked her if the owner saw my ring and she said he did. I said he saw it just like this how it's messed up? she stated no and I left it with her to show him. I told her before I left that I wanted the owner to call me. During all of this time she was rude and nasty and slammed her hands down on the counter while I am being very nice and about in tears because they ruined a ring that I loved so much. Later today at 230 I got a text from her saying "Hey Brandi, it's Lori at Bisanars. He said we would do a difference of 650.00. You can also finance the difference for 12 months if that helps. Just Let me know. Thanks!" I responded please have the owner call me. Never heard anything so I called at 415pm and the manager cut me short and said I am not getting involved in this and have nothing to do with it. I kindly asked him what he thought of the ring and he said he thought it was beautiful. I stated you mean to tell me that you would give at ring looking that that to your significant other. How can you let a product leave your business looking like that. He was very rude and wasn't helpful at all. So to you all out there I am sharing the worst experience of my life that is supposed to be the happiest parts of my life that they ruined a piece of. I have photos!

This is a *fabulous* jewelry store in Hickory, NC!!! We are always greeted by courteous staff…read moremembers who are very professional and knowledgeable. They have exquisite and unique pieces that are truly one-of-a-kind!!! The repair service is wonderful!! The owner's are very truthful and honest about each piece in the store. My husband is extremely particular about what he buys for me and trusts each employee to have current and up-to-date information. We only shop at Bisanar's and are extremely happy!!! We'll stop by on our next trip to Hickory and the BEST jeweler in town!!

It's nice to be able to leave a 5-star review to an establishment like Garon's. I'm fairly picky,…read moredon't give out 5-star ratings very often, but I feel it's a well deserved rating. Terrific place, with super nice folks who work there. Garon, the owner, is one swell guy to work with. Big jewelry store in a seemingly small building. Lots of inventory from watches to all kinds of jewelry; I can't imagine a person not being able to find what they're looking for there. I just went in for a watch battery. It was not only replaced in a few minutes, but for $8, a person couldn't ask for a fairer price than that. I'm relatively new to the area, and had probably driven by 1000 times before I knew they were there. A friend turned me on to Garon's, and said he's been going there for decades. I was as impressed by the store as I was with its owner and staff. Garon's will most definitely be my go-to place from here on out.

This place is why you buy from small family owned jewlers. I found this place on Yelp while working…read moreup in North Carolina. The ring I got for my Fiancee (now wife) is an absolute gem (hold applause for puns please). The owner Garon, his wife, and Michael were all great. When I found a problem with my ring after purchase I mailed it to them and they fixed the problem at no cost. Considering this involved them actually replacing the diamond with a higher quality one, this is unheard of in modern business. Do not go to Jared, do not go to Zales, go here!