In May 2025, I brought my 09 Pontiac G8 to Strite's Garage for a major rear-suspension overhaul…read more I supplied over $1,000 in new bushings for the job. The shop performed additional work I did not authorize and attempted to charge me for services I had specifically discussed -- which showed no signs of being completed. When I picked up the car, it was pulling hard to the right, scraping during turns, and howling at speed. I left a voicemail after the test drive to report the issues and explain I would be having the work inspected by a third-party shop before proceeding. Instead of replying directly to me, they reached out to family members of mine. That alone was enough to permanently damage my trust in how this business handles communication and conflict. Over the following weeks: - A tire shop found the subframe was misaligned, bolts were improperly torqued, and the alignment was far off. - After multiple visits to resolve it, I still had to go to a GM dealership twice to get the vehicle driving straight. - All in all, it cost me over 15 hours and additional repair bills -- just to fix strites work When I tried to resolve things formally, the owner did not dispute any of the details. Instead, I received a religiously framed email, offering a lump sum payout if I met him in person at a specific time. The tone and content were so unprofessional and manipulative that I can't even include them here -- because some platforms flag or reject the wording even though it's his. I have the full email saved and available upon request. Even on Better Business Bureau, the owner publicly used similar language -- asking readers to "continue to find life and meaning in Jesus Christ" in response to my report. That further reinforces my concerns. Summary: In my experience, Strite's Garage: - Performed serious suspension work incorrectly - Billed me for unauthorized work I never asked for - Billed me for work not done - Avoided accountability - Reached out to third parties instead of communicating with me - Attempted to resolve things through religious and emotional pressure

I was recommended to this garage from my usual mechanic who would not take a deeper dive into what…read morewas going on with my engine in my mini van. He thought that the sounds and shaking from it meant that my engine was probably done! So he recommended that I take it to Strite's because he didn't want to deal with it. It turned out when Strite's took a look at it, that all it needed was a new timing belt kit, and a couple other reasonable parts for a Honda Odyssey from 2014 at 135k miles. I am extremely pleased with the level of expertise, friendliness, and the fact that they were honest, fair, and had a fast turnaround on the work. I would not hesitate to refer Strite's to friends and family, and I will definitely return to them for work on my vehicles in the future.

Tracy from Tracy's auto repair is nothing but disrespectful and cusses at parts store employees…read more doesn't know respect from disrespect.

Have had great experiences with this company with many vehicles. Staff very friendly and they are…read morevery honest. Great to do business with them!!!!!!!

I was traveling from Solomon's Island Maryland in my RV it is a 1988 Chevy Fleetwood it was…read moresluggish going up hills, I stopped at my sister's house in Hagerstown made some phone calls to other places that work on RVs went to one place they only worked on diesel vehicles, so they refer me to complete car Care. I called complete car Care talk to Eric he told me to bring it in so I got there before he was getting ready to close and explain the situation to him, so he told me to bring it back the next day and I did first thing the next day. He took it for a test drive with me and explained everything on what it was doing and what it could be. He looked at it and found out I needed a starter and carburetor cleaned and some other things had to be done he was very thorough on what it was and what had to be done. There was some things that had to be fixed but I didn't have the time, I had to get on the road back to Pittsburgh PA. But I am thankful he got me back on the road where I can handle the hills better and make it back. If I had more time I would have let him complete everything. He is a very good mechanic. Not only that, he text me to find out if I made it back safely. Thank you very much Eric I appreciate your concern and the great work that you do. May God continue to bless you and your business. Thank you, Eleanor Sweed

Car was in need of a oil change and this place is about a mile from my house. Called up and…read morefriendly owner Eric told me they were very booked but could squeeze in an oil change for me, same day. So surprised, I dropped it off and they had it ready for me in a few hours. Price was much less than I was used to paying for full synthetic so I was happy. Highly recommended!

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

I used New Bill's Autobody to perform a Maryland Safety Inspection on my vehicle. Sadly, I was not…read moreimpressed with their service, and this is not due to the fact that my car failed the first round of inspection. It is because I was told and then confirmed that I had EITHER 1,000 miles OR 30 days to fix my car and have it reinspected. However, upon my return to DJ's I was told the complete opposite by the same person. Instead of being within the 1,000 mile OR 30 day limit, one actually needed to be between within 1,000 miles AND within 30 days. As a result, I am now expected to take off more time from work to wait the obligatory two hours to have my car reinspected after I was assured that I did not have to follow both rules in order to be within the grace period after a failed inspection. But what really broke the straw was that the certified mechanic started working on another vehicle and I had to wait until he finished even though I had an appointment for that time. I cannot speak to their handiwork when it comes to repairs, but I can say, based off of my own experience, that New Bill's cannot effectively speak to their clients, and have poor customer service. And in the end they have caused a lot of wasted time and money in the long run.

Recently, my husband was driving to New York and something happened to the car in Thurmont,…read moreMaryland. Someone recommended he take it to Gateway Automotive in Thurmont, and I'm so glad he did! They were able to diagnose the problem, give him an estimate which was more than reasonable, I thought (Especially compared to costs in the DMV), and they got the work done right away. He was back on the road and made it to his destination in no time. They were really pleasant to talk with and you didn't feel like you were getting overcharged. My husband said he was going to recommend them to everybody, and having looked up their website and finding out about their business (and knowing somebody in the Frederick, MD or Thurmont, MD area might need a mechanic sometime, for routine maintenance or car repairs on Domestic and foreign vehicles), I wanted to recommend Gateway Automotive in Thurmont, MD. I love places that make you feel like "the customer comes first"! That is so hard to find these days, and some thing I didn't know... They work has a nationwide repair warranty, which is great since we don't live in Maryland. (No, I am not expecting anything to happen to the repair at all - It is just another "perk" for us as customers!)

great customer service great price work is done in a timely manner responds quickly love how they…read moreoffer to come to you

From the owner: Affordable mechanic services with 15 years experience in the process of getting recertification…read more mobile mechanic