Where to start, I reached out asking if they'd be able to do a state inspection and they got me in…read moreright away on a Monday morning. Went and hung out, the entire time JD was explaining what he was doing and why, they found a couple things that wouldn't pass, and fixed them on the spot for me. They were telling me about other services they do, and it's not only a reasonable value but they're the type of shop that wants to get it done and get it done the right way for you. They might be a 25 minute drive from my place, but this is the shop I'm going to be going to for any car needs that I have. Absolutely stellar, 100 out of 5. This is the type of mechanic you want to have.

From the owner: We are a small business that opened in the beginning of 2024 here in Fort Ritchie we are locally…read moreowned and ready to help serve the community on at vehicle needs you may need!

In May 2025, I brought my 09 Pontiac G8 to Strite's Garage for a major rear-suspension overhaul…read more I supplied over $1,000 in new bushings for the job. The shop performed additional work I did not authorize and attempted to charge me for services I had specifically discussed -- which showed no signs of being completed. When I picked up the car, it was pulling hard to the right, scraping during turns, and howling at speed. I left a voicemail after the test drive to report the issues and explain I would be having the work inspected by a third-party shop before proceeding. Instead of replying directly to me, they reached out to family members of mine. That alone was enough to permanently damage my trust in how this business handles communication and conflict. Over the following weeks: - A tire shop found the subframe was misaligned, bolts were improperly torqued, and the alignment was far off. - After multiple visits to resolve it, I still had to go to a GM dealership twice to get the vehicle driving straight. - All in all, it cost me over 15 hours and additional repair bills -- just to fix strites work When I tried to resolve things formally, the owner did not dispute any of the details. Instead, I received a religiously framed email, offering a lump sum payout if I met him in person at a specific time. The tone and content were so unprofessional and manipulative that I can't even include them here -- because some platforms flag or reject the wording even though it's his. I have the full email saved and available upon request. Even on Better Business Bureau, the owner publicly used similar language -- asking readers to "continue to find life and meaning in Jesus Christ" in response to my report. That further reinforces my concerns. Summary: In my experience, Strite's Garage: - Performed serious suspension work incorrectly - Billed me for unauthorized work I never asked for - Billed me for work not done - Avoided accountability - Reached out to third parties instead of communicating with me - Attempted to resolve things through religious and emotional pressure

I was recommended to this garage from my usual mechanic who would not take a deeper dive into what…read morewas going on with my engine in my mini van. He thought that the sounds and shaking from it meant that my engine was probably done! So he recommended that I take it to Strite's because he didn't want to deal with it. It turned out when Strite's took a look at it, that all it needed was a new timing belt kit, and a couple other reasonable parts for a Honda Odyssey from 2014 at 135k miles. I am extremely pleased with the level of expertise, friendliness, and the fact that they were honest, fair, and had a fast turnaround on the work. I would not hesitate to refer Strite's to friends and family, and I will definitely return to them for work on my vehicles in the future.

Tracy from Tracy's auto repair is nothing but disrespectful and cusses at parts store employees…read more doesn't know respect from disrespect.

Have had great experiences with this company with many vehicles. Staff very friendly and they are…read morevery honest. Great to do business with them!!!!!!!

Car was in need of a oil change and this place is about a mile from my house. Called up and…read morefriendly owner Eric told me they were very booked but could squeeze in an oil change for me, same day. So surprised, I dropped it off and they had it ready for me in a few hours. Price was much less than I was used to paying for full synthetic so I was happy. Highly recommended!

I was traveling from Solomon's Island Maryland in my RV it is a 1988 Chevy Fleetwood it was…read moresluggish going up hills, I stopped at my sister's house in Hagerstown made some phone calls to other places that work on RVs went to one place they only worked on diesel vehicles, so they refer me to complete car Care. I called complete car Care talk to Eric he told me to bring it in so I got there before he was getting ready to close and explain the situation to him, so he told me to bring it back the next day and I did first thing the next day. He took it for a test drive with me and explained everything on what it was doing and what it could be. He looked at it and found out I needed a starter and carburetor cleaned and some other things had to be done he was very thorough on what it was and what had to be done. There was some things that had to be fixed but I didn't have the time, I had to get on the road back to Pittsburgh PA. But I am thankful he got me back on the road where I can handle the hills better and make it back. If I had more time I would have let him complete everything. He is a very good mechanic. Not only that, he text me to find out if I made it back safely. Thank you very much Eric I appreciate your concern and the great work that you do. May God continue to bless you and your business. Thank you, Eleanor Sweed

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

My vehicle was rear ended about two months ago. I contacted my insurance company to report a claim…read more They recommended I use Mike's Auto. I had my vehicle towed there that same night. I went the next day to get several belongings out of my vehicle. I spoke with Mike (owner) and asked him if my vehicle was totaled. (It was pretty close to being totaled). He laughed and said it was no where near being totaled, and it was only about 5,000 worth of damage. I used to work at a car dealership, I know how a body shop works. They don't want it to be totaled, no money in their pocket. I immediately called Bill's Auto Body and had my vehicle removed from Mike's and towed to Bill's. They did an estimate for 10,545.43. And it only needs to be 11,500 to be totaled. So YES, it was in fact very close to being totaled. Bill's were absolutely amazing to me!

Recently, my husband was driving to New York and something happened to the car in Thurmont,…read moreMaryland. Someone recommended he take it to Gateway Automotive in Thurmont, and I'm so glad he did! They were able to diagnose the problem, give him an estimate which was more than reasonable, I thought (Especially compared to costs in the DMV), and they got the work done right away. He was back on the road and made it to his destination in no time. They were really pleasant to talk with and you didn't feel like you were getting overcharged. My husband said he was going to recommend them to everybody, and having looked up their website and finding out about their business (and knowing somebody in the Frederick, MD or Thurmont, MD area might need a mechanic sometime, for routine maintenance or car repairs on Domestic and foreign vehicles), I wanted to recommend Gateway Automotive in Thurmont, MD. I love places that make you feel like "the customer comes first"! That is so hard to find these days, and some thing I didn't know... They work has a nationwide repair warranty, which is great since we don't live in Maryland. (No, I am not expecting anything to happen to the repair at all - It is just another "perk" for us as customers!)

great customer service great price work is done in a timely manner responds quickly love how they…read moreoffer to come to you

From the owner: Affordable mechanic services with 15 years experience in the process of getting recertification…read more mobile mechanic

Aaron Miller (owner) is one of the nicest and honest people I have ever met, in addition to having…read morean excellent repair shop. He repaired our Dodge Sprinter motor home, which is not an easy endeavor since it is a combination of Dodge and Mercedes components. He provided a cost estimate before he started any work and communicated routinely on progress. In addition, prices were reasonable. I highly recommend Aaron and his shop.

This is a long overdue review. My bus broke down on the way from NC to CT. It's a 1990 Bluebird…read morewith a Cummins engine in the front. I called just about every shop in the area that works on diesel and all of them told me that they didn't want to work on it, a few people even laughed at me, said "no thanks" and hung up on me. Dave was very kind and helpful on the phone and said that if I could get it to their shop they'd look at it first thing in the morning. We managed to limp the bus over to the shop. Dave was still there when we arrived (it was evening) and he was kind enough to give us a ride to our motel. Aaron had the bus fixed by noon the next day. We had another complication as we drove another 30 miles up the road, and Aaron arrived as quickly as he could and jumped through hoops to get us back on the road. After that last hiccup, we made it back to CT safe and sound and the bus drove wonderfully. I've never had such a pleasant experience with a mechanic shop. These folks know what they're doing and they care. Dave even called us after we left to wish us safe travels. The competence and the kindness were truly overwhelming. It's one of those experiences that makes you feel better about humanity.