Jay and whoever works for him messed up my 2017 Honda CRV. I went in for new brakes and came out…read morewith BOLTS missing. When I called to have them fix it they said it wasn't their problem. They would not fix it. My car made a horrible noise for almost a month after until I got a TRUSTED personal friend to look at it and actually tell me what was actually wrong. Horrible customer service and just rude all around. If you make a mistake just fess up and FIX IT!

When I first moved to Westminster 3+ years ago, I used a different well-known shop for new brakes…read moreand was sorry I did. Also, my daughter had used a different chain shop for an oil change. Both jobs were priced high. Quote for a second job I posed was higher than I knew it should be. I went to Westminster Car Care originally because of a discount coupon for an oil change, to be honest, but have since had brakes done, tires, wipers, etc. purchased and installed and asked questions about general maintenance. Jay and his colleagues give straight answers, explain clearly to the novice [I'm a 73-year-old woman], and charge what I believe are fair prices. Service is prompt, as scheduled, and friendly. The guys clearly have a boatload of knowledge. I'm thankful I found this gem.

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

I used New Bill's Autobody to perform a Maryland Safety Inspection on my vehicle. Sadly, I was not…read moreimpressed with their service, and this is not due to the fact that my car failed the first round of inspection. It is because I was told and then confirmed that I had EITHER 1,000 miles OR 30 days to fix my car and have it reinspected. However, upon my return to DJ's I was told the complete opposite by the same person. Instead of being within the 1,000 mile OR 30 day limit, one actually needed to be between within 1,000 miles AND within 30 days. As a result, I am now expected to take off more time from work to wait the obligatory two hours to have my car reinspected after I was assured that I did not have to follow both rules in order to be within the grace period after a failed inspection. But what really broke the straw was that the certified mechanic started working on another vehicle and I had to wait until he finished even though I had an appointment for that time. I cannot speak to their handiwork when it comes to repairs, but I can say, based off of my own experience, that New Bill's cannot effectively speak to their clients, and have poor customer service. And in the end they have caused a lot of wasted time and money in the long run.

Frederick Auto Care has been taking care of mine and my girlfriend's cars for a while now and every…read moretime I take it to them, they knock it out of the park. Very affordable prices, SUPER responsive, and quick turnaround times. Never had a shop that I can call "my shop" until now. You won't be disappointed.

Don't trust them at all . While my car was there somebody switched my battery Paid to have it…read moretowed there only to have it towed again to another garage .

Amazing Work, From My Porsche to My Camaro I Trust Them very few will touch A Porsche, Not Them!…read moreGreat Work, Thank You

I've been taking my cars to Randy for several years. I've always gotten competent service, fair…read morepricing, and clear communication. I would not hesitate to recommend him or his team.

Very honest and trustworthy, sometimes hard to get scheduled but it's worth the wait , if waiting…read morefor car to be done there is a small waiting room in front with a tv

Took auto in for an inspection, had appointment but ended up waiting for about two hours. Waiting…read morearea was very nice though, coffee, snacks, very cozy. Customer service was great, they went over the findings in great detail. Liked the goodie bag too, nice touch. I will return.

Boy, did these guys take ME for a ride! I had just bought a Jeep and was taking a trip around the…read morecountry. I knew I would need to get an oil change a couple of times going around, and when it was time, we were in Gettysburgh. We had limited options, and Mike's Kars had good review, and he was a mile from our hotel... so... we took a chance. Pros: Seemed to do adequate work, we didn't have any issues with the car. They came and picked us up CONS: OMG where do I start. This guy ripped us off at every opportunity. 1. I had just purchased NEW bigger off-road tires and we had about 2000 miles on them. Mike decides it's time for my 41k service, and that included a TIRE ROTATION! He KNEW they were new tires. We wer traveling and exhausted and had exactly one day to get the oil changed before heading to our next destination, and extended our hotel to get this done, so I didn't THINK about it but he CHARGED ME $200 TO ROTATE BRAND NEW TIRES! 2. He told me my battery needed replacing, probably the original one, blah blah. I have no idea if it really needed it or not, but he used a scare tactic. I was traveling with my daughter and he mentioned "What if it doesn't start and you are in the middle of no where." I went ahead with the battery but he charged me a WHOPPING $400 FOR IT!! I called my dealer when I got home today and he told me a battery for that Jeep costs $100!! And that I got ripped off once again. 3. He also told me that my radiator fluid was turning acidic and needed flushing. ANOTHER WHOPPING $200+ for that. I asked my dealer who looked at the inspection report for my Certified Pre-Owned Jeep and the chemical report when sold to me was no where near what this guy was telling me. 4. He also said there was a leaky seal on one of the ball bearings and they "discovered" it when the rotated the tires. My dealer said a leaky seal could definitely have waited. 5. Finally, the oil change we came IN for. Instead of giving me Full Synthetic oil which everywhere else was $48, he gave me some kind of blend and charged me another $200 or so. When I got out of there he had stripped us of $1300. Two girls on a road trip. He saw us coming a MILE away and took advantage at every turn. My dealer said all of that would have been taken care of at ANY dealership and that this guy charged me about 4X what it would have cost and of course, the leaky seal and radiator flush, if it was really needed, would have been NO charge. So. They may do ok work, and they may be convenient. But they will take advantage, overcharge, and rip you off every chance you give them. I do NOT recommend these people at all and am MORTIFIED that they did this, and charged over $1300 for what should have cost us around $150.

I wish I could give zero stars! Start with the automated service that failed 3x to connect me with…read moreparts or service departments or even an option to speak with a human. 4th try the service call center (not anyone at Hagerstown, Mazda) answered the call. I had to repeat 3x times the car I was calling about and what I needed done. Since part of the work involved replacing an antennae I asked him to confirm that the part was on hand before I took the trip. He assured me the service department would call and confirm the part was in. 48 hours later no call. I called the part isn't in. I called to cancel the service appointment. The woman that answered my call was surly and unapologetic that I was about to take an hour trip to have work done at their shop and that they didn't have the part and wouldn't be able to perform the scheduled repair. No apology. No let me see what went wrong. Just well sucks to be you! I will never return there for service and I'll tell a friend that was considering buying a Mazda to look elsewhere. BTW I have purchased 3, not 1 Not 2 but 3 cars from them and this is the treatment you can expect.

I was shopping for a car at the peak of the New and Used car craze and reached out to many dealers…read morein the area. Hearing from friends' experience, I was quite nervous about the whole thing. Dennis, the Salesperson reached out to me over email and after couple of days, I also got a Follow Up from the Manager asking whether they met my expectations. I responded back asking for on the road price for few trims I was interested in and to my surprise they responded back with a no BS MSRP and OTR price. Dennis was quite frank about inventories and not once was pushy during the whole process. There are two things I noticed in the current market why I would rate this dealer above 5 stars. Transparency (accurate inventory and upfront price) and Promptness. Many folks tried to get a deposit out of me for a car that may not deliver in few months! Anyways, I got the price on Tuesday and set an appointment for Thursday. Dennis was keeping tabs with me over email even in his day off on Wednesday and when I couldn't immediately reach him, I got a call back from his manager John willing to answer my questions!! John assured me that the price they quoted will be the price I will walk out with. On the day of purchase, I drove 70 miles and my friend gave me a ride. The whole process took only couple of hours. Dennis gave me thorough walkthrough and setup of the vehicle, pretty much proving me a VIP experience. He went through the phone setup for MyMazda and showed me how to start the car remotely etc and gave a demo of the safety features, calibrating sound etc., he was truly knowledgeable and experienced! Finally, I was sent to Finance and Louis did a phenomenal job in showing the numbers, whiteboarding it so I can understand easily. He was able to pull my credit, negotiate better rates and had it all ready by the time I went there. I would go back and buy another car here just to have this great car buying experience.

If you want an honest business and a very reasonable one, I truly recommend these people. I have…read morebeen using them for over two years ( recommended) and I am so grateful to the mannerisms and the way they conduct their business. Outstanding. You will never have a reason to seek other auto repair shoppe

I have my vehicles repaired and serviced by Free State for the past 4 years. I have always found…read morethem to be helpful, fair and reliable. Just received a free brake system inspection and free shuttle service on a recent promotion. I would not take my vehicles anywhere else!