I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

Kevin and his crew did an amazing job! Excellent communication throughout, did a phenomenal job and…read morenotified of everything and upcoming finishing to replace pavement at a later date.

Plumbing to open drain Pat came and stayed awhile making sure we were able to use the facilities. I…read moretruly appreciate the dedication this job seems pretty hard but was tackled quickly as possible and efficiently even cleaned up afterwards thank you!!!

They did not finish the job we paid for and we paid almost $30,000 for a water main break repair…read moreand they left our property a complete disaster. We have heard every excuse in the book, from them needing three dry days in a row and then they will be at our property to them not having enough man power. We have been told numerous times we will get a call back the next morning and no call. They do not stand by their contract or word. Do not use this company.

Came in and diagnosed a lot of our issues but they never got back to us with an estimate to fix…read morethem. All of my messages asking about the estimate were marked "read" but not responded to for now almost two weeks. Sucks but it is what it is. Edit: To respond to the reply from the business owner (because I'm will come with receipts), we called because it was 52 degrees and dropping in our house where we have animals. The furnace was running but not working. The guy came and told us to take up the carpet the seller placed over a vent that was causing our furnace to overheat and it started heating up immediately. And as for the state of our house, we did have numerous piles of boxes as we had just moved in a few days previous. Insinuating we're messy or something was extremely unprofessional and rude. Also I attached a picture of the time he offered us that was 4-6pm, he makes it sound like they came out at 8pm to fix it. I already messaged him privately telling him if he had come to me and told me he thought three stars was more fair I would have changed it but after that response he earned a one star. Edit 2: I did want to point out one last thing, even if we hadn't just moved in and we were just box hoarders or something it's a really awful mindset to have that we don't deserve y'all to come out and fix our heating when it's close to or in the negatives outside. I truly hope you can treat people with more kindness.

Furnace started malfunctioning on a Saturday night, Joel was very responsive and helped diagnosis…read morethe issue. Arrived at scheduled time, repaired furnace, and provided insight on my future upgrade queries. Pricing was upfront and reasonable.

Jon provided amazing customer service! His staff was courteous and prompt for both of our service…read morecalls. Jon continued to follow up between visits and even after completing the job. I highly recommend this company because the owner really cares about your satisfaction.

We have used this company numerous times and every time they provide quality service,they are…read morealways on time and give an explanation of how they will repair.it is nice to have an honest company in my contacts

I have been using Sullivan for many years and have always been treated like my business mattered…read more The professionalism from all the workers makes this a great business to use for all my heat and air-conditioning needs. Jerry jr. should be proud of the business that he has developed from the time he was a young kid.

Discovered that HVAC had died, so I contacted Sullivan's for help. All went very smoothly and all…read moreinvolved were professional and courteous

gave $2,500 deposit and never came to start work, took over a year and had to take to small claims…read morecourt after getting erie county consumer protection involved who he told he was very sick and not working and going through a divorce and dissolving his business, which they dropped the case because he was not in business, fast forward to the court date and he is in business and hopefully he pays. I would never pay him up front, he was friendly and nice upon the estimate but wasted a lot of time and energy and the time it cost for me to go to court and file for the $$ plus go to court and plead my case. This place should not be in business

So it's 1245 am, the night before 2022 Xmas blizzard, and there is water pouring out from the wall…read moreunder my bathroom sink. At 1:09 Jim was there, and fixed everything (wall valve, water supply to sink, trap replacement) by 225. The midnight service call was only $89. He was professional, timely, neat and thorough. I've hired him already for another job. Cannot recommend this gentleman enough.

After have several plumbers out to my house to try to find problematic oder and was told we really…read more nothing they can do and some still charged me . Keven was still eager to come help me. he did spend some time with me and together we were able to locate the problem .

We were delighted with the job Heatwave Heating & Cooling did installing central air conditioning…read morein our home this month. By far the best option for us having baseboard heat (I.e. a boiler) was discussed at our initial and follow up meetings with Brian. Having central air is comfortable, energy efficient and cost effective and we'd had enough of noisy, unsightly and even yucky window units. Plus we've been experiencing longer humidity and heat spells in our region. The time had come for us to call in a few folks to talk AC. Brian was the only professional to perform a cooling load calculation on our home. This entailed his going room to room with his tablet and figuring out, Goldilocks-like the unit that would be just right. Not too big. Not too small. We expressed our preference for having the a/c blend into our home; i.e. we did not want a split system. Since we began this project post-summer, we were flexible with installation dates and opted for December. (They'll return in spring to test it and review things with us.) We received regular communication as to who was coming to our home and when. Nothing shady to worry about, each team member was identifiable. Right on schedule, we got the B-Team, as in THE BEST TEAM. Brian got things rolling and Bill, Barry and the rest of the pros, including Rob, Luis, Trevor, Mike, Scott and Anna, showed up and pitched in, humming like a well oiled machine to get it done. Luis and Trevor had the challenging task of being outdoors in the very cold temps and on very mucky, wet ground. And at times on a ladder. However cringeworthy, they never complained. They were mindful of keeping the gate closed (we have dogs) and there was never anything tracked through the house. And like good campers, they cleaned up every bit they hiked in with. Bill oversaw the project with great professionalism. He had marked with colored tape approximately where each register or diffuser would go. He consulted with me if there was even the slightest location change, to be sure it was acceptable. Dropcloths and hot pink waterproof shoe covers saved our flooring from any harm. Scott held a box to catch crud falling from the attic where Rob was creating the openings into the ceilings. No mess anywhere really. The units were installed outside, one was installed in the attic and one in the basement, a big job, done well by Heatwave Heating & Cooling.

We had our furnace repaired by Jake. He furnished and installed return drop, filter boot with care…read moreand precision. He also replaced and improved the pvc pipe set up at our furnace and outdoors. We were impressed with his work ethic and the care he took on the job.