We needed to have our furnace and water heated bonded because the work wasn't done during…read moreinstallation. Darryn responded quickly to my request for a quote, was available to come the following day, and did the work quickly. Couldn't ask for more!

All Heat - was great. Howard came to our house as promised and fixed our AC unit. The price was…read moregood and we going to keep calling Howard for all our HVAC needs. Thanks again !

These people are great! 31+years in business, they show up on time, do a professional job, and they…read moreare honest..I've used them for many years both with rental property and in my own home...they will even come out on holidays, weekends, for emergencies....the only heating A/C people I will call.

Friendly, courteous and professional, Vecchio Bros. offers full scale HVAC installation and service…read moreat a fair cost. Their work is meticulous and they leave the worksite clean and neat. They have an earned reputation as a premier HVAC company in the area.

Unfinished Installation, No Follow-Up - Extremely Disappointed…read more We purchased and installed an air conditioner from Mr. Furnace, and unfortunately, the experience has been deeply disappointing. When we first spoke with the salesperson, we were told that someone named "Insto" would return within a week to complete the remaining work. However, as of today--more than a month later--nothing has been finished. The job site was left incomplete, as you can see in the attached photo, and no one has followed up or contacted us to schedule a proper finish. We've been left completely in the dark and feel abandoned. We trusted this company based on their reputation, but this level of service is unacceptable. We sincerely hope Mr. Furnace sees this and takes action--not just for us, but to ensure other customers don't go through the same frustrating experience.

Misleading, Unreliable, and Completely Unprofessional - Avoid This Company…read moreI hired Mr. Furnace Heating and Air Conditioning for a heat pump installation, and the experience was a disaster from start to finish. They caused significant delays, installed incorrect wiring, failed to take responsibility, misled me about legal action regarding an energy advisor they recommended, and ignored my concerns about my rebate. - Major Delays & Installation Mistakes: The installation was delayed for nearly three weeks due to missing parts. When they finally did the work, an ESA inspector found a serious wiring mistake, causing even more delays. I also had to personally identify a missing wiring element that their installers overlooked, which was an unacceptable level of negligence. - Failure to Take Responsibility: Despite their "satisfaction guarantee," they have refused to properly address these mistakes. Every complaint was met with excuses, escalation, and no real resolution. - False Promises & Misleading Legal Claims: Mr. Furnace recommended and scheduled an energy advisor, Sean Corcoran, for my audit, but he never completed it. When I raised concerns, their sales manager, Adam Bond, told me legal action was being taken against him--but I later found out this was false, with no updates or accountability. - Three Weeks Just to Get an Invoice! After my installation, it took me three weeks of constant follow-ups just to get a copy of my invoice with the heat pump's part numbers. Every time I asked, they claimed it was "escalated"--but nothing happened. I eventually had to drive 1 hour and 30 minutes to their office, where I met with General Manager Sean Picco, who finally provided the invoice. - Ignored Concerns About My Rebate: After assisting with the invoice, Sean Picco has ignored all my emails and calls regarding my concerns about the rebate. Instead of addressing my questions, he has been completely unresponsive. - Unfulfilled Compensation Promises: Manager Mark Heggs promised me $500 in compensation for the massive delays and mistakes. That's barely anything considering my installation cost over $30,000--but even that was never fulfilled. Just another empty promise from this company. And before they reply to this review with their usual "We will be reaching out" response--don't believe it. I have contacted them MANY times, and their tactic is to delay, deflect, and ignore. They do not actually follow through on fixing issues. If you've had a bad experience with Mr. Furnace, you're not alone! Join our Facebook group: "Mr. Furnace Customers Seeking Justice" to connect with others, share your experience, and seek accountability. If you're considering Mr. Furnace for a heat pump installation or any HVAC work, DO NOT hire them. They will take your money, fail to deliver, and leave you chasing them for answers.

Service Experts?? Never again!…read more Called in for service as the water pipe feeding the humidifier pad of my furnace was running non stop. A very friendly and helpful technician was dispatched within an hour of my call. He quickly diagnosed that the solenoid valve needed replacing. Price for the part was $260 dollars but it was not in stock and I would have to wait 3 days to get it. I was quite taken back by the price of the replacement part and decided to wait and see if I could locate one myself at a lower price. Technician made an adjustment to the saddle valve an left after charging me $ 239 dollars for the call. Still nothing was resolved. A few days later, frustrated and unable to source a new solenoid valve, I decided to reinstall the "defective" one. To my amazement, it took care of the problem! This was indeed a very expensive lesson! I was quoted a outrageous price for a part that was not needed and was overcharged for a very basic adjustment. Lesson learned: "Service Experts":never again!!!

The woman who answered the call was so incredibly rude and seemed completely uninterested in our…read morebusiness. There is no way that we would go with this company because of her.

If you are looking for an HVAC contractor with technical expertise, superior customer service…read moreskills, and fair and honest pricing, look no further, Boyko' s will supply it all. I recently asked them to install a new high efficiency furnace in my home. The project presented some unusual challenges in terms of venting and ducting issues. They came up with some great recommendations, and took on the challenges. Bottom line, I was totally impressed with this company. In a world where good tradesmen are often difficult to find, the team at Boykos are truly 5 star pros .

From the owner: Furnace and Air conditioner service and new installations…read moreHot water tanks Indoor Air Quality Gas Line additions for pools,stoves, Barbeques

very disappointed with experience with John. received a written quote for $800-$900 to install my…read moretankless water heater. at the end of installation I was given a bill for over $2100 without any prior warning of a dramatic price increase. included in final price was a $220 charge for fuel and pickup charges of the parts. I've tried for 2 months to get costing details of the parts and when it finally was received it looks like i paid 13% hst on all the parts twice. Not good.

From the owner: We offer Residential and Commercial HVAC Services and JKJ Heating And Air Conditioning was founded…read moreon the belief that customers always come first. Since day one, our HVAC service providers have built long-lasting and mutually-rewarding relationships with our customers. We know the frustration and fear that builds up when your systems stop working, and our goal as your partner is to be the company you can trust to treat you honestly and fairly.

Service Fire Place: Called this company for resolving Fireplace issue. The guys came and mentioned…read morethat they need some parts which they can't source so I should call the Fireplace company. Later after many months I get a invoice of $161.59 for the service. I just do not understand why should I pay $161.59 for a service that they couldn't resolve the issue. I could pay them for coming and inspecting but $161.59 for just inspecting is crazy ridiculous fee. The owner is very rude, unreasonable and unfair. Just stay way from this company. You will be robbed of your hard earned money for no service. After reading other reviews I realized others had similar experiencing. They must have purchased few good reviews they have. Don't believe those good reviews.

From the owner: J & S is a factory authorized Carrier dealer serving Niagara since 1956. Our technicians have the…read moreexpertise to service all makes and models of furnaces and air conditioning 24 hours, 7 days a week. You can expect an expert and honest diagnosis of your home or business to assess your needs. If you are looking to buy a furnace, central air conditioning, ductless air conditioning, a heat pump, thermostat or any accessory for your furnace or air conditioner, we will provide you with options to best suit your needs. We have options for all budgets. You can now pay for your new furnace, air conditioner, or water heater on your gas bill!

We were extremely pleased with the quick service and the quality work done for use by Brian Easton…read moreHeating and Air Conditioning. Thank you Kevin and Aaron. I had anticipated a long slog because most of the work was done in my attic amid the 30 plus inches of insulation! But having eliminated most of the problems before climbing into the insulation swamp, Kevin climbed out having repaired what had to be fixed. All for a reasonable price! Thank you again. BB

Our hot water tank needed replacing. When my husband called them, they said about $1,000.00. He…read morewas busy at work and said go ahead. IT WAS UNDER WARRANTY FROM THEM! They charged us $1,150.00 in labour to replace it...it took about three hours. Wish I made almost $400 an hour! TOTAL RIP OFF! Neither us or our company will be using them again!

I had a complete bathroom remodel done this spring/summer. Called Franks to provide an estimate on…read morethe plumbing work since they had done a couple of repair jobs for me in the past. Al (Alfred) and his team from Frank's were assigned to the job. Al came out to look at what needed to be done; the estimate also included a tub replacement ( I purchased the tub & had it delivered for installation). He also met with the construction contractor (walls had been removed) to discuss what needed to be done from his end. I received the estimate the next day - scope of work was very thorough, detailed & complete. So much so I was able to use it as a punch list for the plumbing work. When time came for plumbing work, Al & his team arrived on time, were completely focused on getting the pipe work updated & completed; tub installation completed on the 2nd visit. On the final visit, faucet installed in the new sink, all plumbing work was inspected by Al & ready for Township Plumbing Inspector. This was not an easy plumbing job by any means. Al & his team from Frank's did an exceptional job - all work was organized, performed professionally, work areas were all cleaned after jobs were completed. Final inspection done by Plumbing Inspector passed with flying colors. Pricing for the job was reasonable, given the amount of work that had to be done. Thank-you, Frank's Plumbing & Alfred for an outstanding job!

My vote is split between plumbing and the sidewalk cement work. Plumbing gets a 5, cement work 3…read more For the plumbing service I dealt with Ed P. and the work was done by Leo and Joe, who did the complete job in a day. They dug from back downspot to street, laid new piping, added stone by street and backfilled the dirt. Excellent. The cement side was a different issue. I dealt with Ed R. The cement work is subed. When the crew came to dig up the sidewalk I saw on ring camera that they did not remove one of the contracted pads (they were supposed to do 4 pads but only did 3). I contacted Ed R. while they were still at my house. Later that day the three pads were cemented in. That part of sidewalk was well done (even if not all pads were done). A month later a new crew came to dig up the fourth pad, they did mine and the neighbors. Horrible job. They stomped all over my new grass, The new pad near my other ones was too high so they leveled it down the last three inches but you can notice that it's not level, the pads by the grass are sloped down (maybe they didn't pour enough cement), not very smooth surface, and when they cleaned up they did it by my decorative curb (leaving stains on it). Communicaton with Ed R. was lacking.