I hate any social media and I am immensely private, but I had to say something…read moreI canceled all future appointments with this company because I missed two and didn't think I could keep that appointment. I honestly felt badly and it wasn't ok to just not show; HOWEVER the response I received is that I had already been cancelled due to "non-compliance" and "if I need anything don't hesitate to contact us! "With the exclamation. I let them know that I don't have to do a GD thing except stay black and die. No patient has to COMPLY and put up with passive aggressive exclamation points. I am a successful therapist in private practice. I would NEVER say they have to COMPLY. If anything I would express concern and enquire if there was an issue that could be addressed to help them make the appointment. Maybe they aren't completely satisfied with the service. Or maybe they have PTSD and Parkinson's LIKE ME and don't sleep well which makes it difficult for them to get up early. And maybe they are embarrassed and don't know how to convey this because people will say cruel, ignorant, and insensitive things. And maybe trying to do exercises and following the direction is difficult due to feeling like your body is portraying you. In essence, I had to really think about what I was doing. I guess noone there understands how much mental effort it takes to get your body to comply with Parkinson's,MS, etc. And for kickers I had to be redirected on how to exit. Because I was that confused Point is and I know no noone really cares about customer service, but you build a business by building relationships. They may have the best services and the most qualified employees, so I wouldn't want to discourage anyone from going there. The only thing I will say is you never know where someone is or what they are going through. I am a vet and my body is falling apart. People don't understand or care what we put our bodies through and not just from war. Then we deal with services that show no empathy and make things worse. Look up how many vets kill themselves everyday. There are paper services out there but they are often manned by cruel people. Our community is really hurting and some more than me. It's heartbreaking. All of this could have been managed with some curiosity. So the next time a vet comes with a similar or different issue, I hope they show a little bit of concern about how what may seem easy is incredibly difficult to do.... To include "Complying". That is what I "need!"; absolutely heartbreaking.

Spine and Rehab and Harry Koster are the best, by far of any physical therapy clinics/clinicians…read moreI've ever experienced. I have suffered from back pain on an off for many years, but a recent severe episode of back pain required a spine specialist with extensive experience. I was referred to Harry Koster (Spine & Rehab) and have now been to two sessions in the past week. The new patient on-boarding experience was very professional and thorough. The entire staff, from the reception desk to the admin folks who processed my insurance paperwork were friendly and efficient. My appointment started right on time, which I really appreciate in an era when doctors and medical practitioners don't respect patients' time. I came from a half-hour away, and appreciated not having to wait an hour in the waiting room. The drive is worth it. I never select medical care providers by "convenience". My health care is worth an extra fifteen minutes of drive time. My experience with the entire staff was exceptional. The entire staff exceeded my expectations, and especially Mr. Koster, who took his time with me to explain my condition and how to improve it to relieve my symptoms and to help to prevent future flare-ups. Mr. Koster is McKenzie Method certified, a distinction that distinguishes Harry Koster, PT, from other physical therapists that do not have that certification. The McKenzie method is a long-time trusted method to treat and prevent back pain. I'm happy to report that, thanks to Harry Koster, I'm on the road to recovery, with noticeable improvement within a week of the onset of my back (lower lumbar) pain.

Cathy and her assistant are very helpful. I did learn fast…read morehow to help my self. My issues improved and I would recommend this facility.

I am very disappointed with this place. If I could give them less than one star, I would…read more The physical therapist herself is excellent--I had no issues with her at all. Unfortunately, the front desk experience ruined everything. The receptionist, who spends her time browsing Pinterest on the company computer, was rude and unhelpful. She made it extremely difficult to schedule an appointment, and that should have been my first red flag. She even canceled my appointment, blaming it on Tricare's new referral system. In reality, everything had already been submitted correctly, but their billing department mishandled it. To make things worse, she later called me accusing me of missing the very appointment that she herself had canceled. This was nothing but unnecessary chaos. It seems they want everything handed to them without doing their job, and patients end up paying the price. I feel bad for Miss Roth, but hiring someone like this at the front desk is a huge mistake. They don't work well with Tricare. Save yourself the headache and GO SOMEWHERE ELSE.

So my wife recently had an awful accident painting where she fell off a ladder and broke a shoulder…read moreand both feet. She's been seeing her Dr and they referred her to this establishment for physical therapy. Her first appointment was a consultation to see how or where she was in her healing process and they determined she'd have to have 3 sessions a week. Both Anthony and Samantha were very gentle with her and made her feel at ease and she even received a Thank you card from Samantha who was doing the Evaluation on her which was a very lovely heart-warming touch. Today was her actual first PT session and even though she's in a bit of pain, she did awesome doing her workouts. We only pray that she continues to heal and recover. We highly recommend this place for any PT..

From the owner: Spine & Rehab Specialists opened the doors of its first facility in 1997; with the commitment to…read morechanging the image of Physical Therapy in El Paso. Spine & Rehab Specialists is the practice of choice in Physical Therapy because of exceptional quality of rehab within our community with the highest standard of care delivered by skilled and caring professionals.

One adjustment and I put the cane down. These guys don't have to practice medicine they got it down…read morepact. Manny should be sainted. He deserves a raise.

Worst PT place ever!!! I'm there for my ankle and they have me doing arm exercises and neck…read moreexercises. Tf!!! They don't know their body parts obviously!!! Don't go here. The staff are very rude and uncaring. They are just there to collect a paycheck!!!

Fyzical El Paso on Loma de Sur Dr. My loved one was recently…read morediagnosed with GBS, so physical therapy is essential for his recovery. The clinical staff here is patient, caring, and very professional. The facility is clean and equipped with excellent tools that genuinely support high-quality treatment. Unfortunately, after our fourth visit we were told our insurance was not covering the sessions. I explained that we had an approved referral and requested time to contact Tricare, as similar errors have happened in the past. Instead, I was told the billing was correct and that we would need to pay out of pocket, even with a discount. When I contacted Tricare, they confirmed the claim had been submitted incorrectly and explained the proper steps. After I relayed this information, the billing manager agreed to resubmit the claim, though the interaction felt tense. Because of this issue, despite having approved visits from October through March, we were only able to use three and had to cancel the rest. The actual treatment at Fyzical was excellent, and had we not encountered this billing problem, we would have gladly continued care there.

Everyone here is very friendly & always so kind. They are 100% on top of cleaning & sanitizing…read moreright now with COVID. When I was being evaluated, the gentleman was very knowledgeable and very thorough with explaining things to me. I love that it is set up like an actual gym. They are very flexible when setting up your appointments and even having to reschedule. I definitely recommend them!

After total reverse shoulder replacement, I selected Border Therapy at 7825 N. Mesa. Glad I did --…read morethese people are pros. The staff demonstrated tremendous concern about my recovery and goals, and worked for 24 sessions to get me back to normal life -- and back on the golf course -- ahead of schedule. Their care for my individual issues and pain levels was authentic and everyone who worked with me knew the backstory, were familiar with the surgical report, and showed great interest in truly helping me. The minute I walked in, every time, I felt like I was with friends. Physical therapy is hard. But these good people work hard to make it easier. They know what they're doing and they do it well. My thanks to all of them. -- Bill B.

The Physical therapist there really hurt and injured me by forcefully moving my arm after I had…read moreshoulder surgery. He had never worked with me before but his assistant, who had, was working with someone else. I feel that he resented having to work with me that day. I kept telling him enough and that it was really hurting but he did not care and kept pushing my arm way back and in different directions anyway. I have been in severe pain ever since and because of his lack of empathy and his incompetence, I am worse, in pain and my recovery has really been derailed and affected. Physical Therapists are NEVER supposed to hurt a patient and are supposed to STOP when there is pain! I never returned.

Upon going for my initial appointment, the referral that was provided by The VA Hospital, indicated…read moremy sister was in need of therapy to help her with her balance, strength in her legs, pain in her legs, knees and back. The therapist Mrs. A. Asked my sister if her hands were in pain? She said yes, from gripping my cane and walker daily. Mrs. A immediately left the room and called the VA Hospital. She explained the way the consult is written indicates my sister needs physical therapy. The same info was written on the referral for unsteady gait, pain in back, knees, and legs. Mrs.A requested the referral be rewritten to change referral from Occupational therapy, to physical therapy. This is how thorough this facility is. The staff is extremely user friendly, and professional. Meeting the clients needs is their top priority. I was more than impressed with my sisters care. I would highly recommend this Physical/ occupational therapy facility to all of my family and friends. Great place to rebuild your mind and body.

I have been dealing with terrible low back pain for four years. I finally got a doctor who cared…read moreand they sent me here. The staff is so kind. Even willing to help me practice my Spanish. They accommodate to ppl who don't have help with their kids by allowing you to bring them to the appointments. Their treatments are efficient and my quality of living is so much better now bc I have little to no pain now. Highly recommend. Almost sad that i have no need to go back now after 11 appointments. Very pleased.

I've never need physical therapy this my first experience. I was pleasantly surprised with the…read moretherapy. Everyone is so pleasant and professional. I'm fortunate that my Doctor referred me to them. Leslie was the Therapist assigned to me, she was outstanding and knowledgeable. I highly recommend them to anyone in need of Physical Therapy, you'll alway recieve quality care.

I have gone to Manual Physical Therapy Specialists for treatment and have always been very…read moresatisfied with the care and attention that I have received. I am truly impressed with your nice facility and caring staff. They are friendly and have a positive attitude and cheerfully greet everyone with a smile. Truely a welcoming family atmosphere. Thank you very much! Everyone is so friendly and I am very thankful you are in this area to care for us when we need you. The Doctors, & staff are professional and very thorough. Doctor Justin Esparza made me feel that I was in safe hands and he is improving the quality of my life. You can believe he is one of the best. I am truly grateful and don't get that awful feeling of dread before attending my appointment. I appreciate his follow-up and willingness to answer questions. After DBS surgery, I am back in Doctor Justin's care and continuing to improve. I want to say thank you to him and the entire staff for their skilled and cheerful help. I look fordward to seeing each of them every time that I visit.