I recently purchased a 2019 Infiniti QX 60, I haven't even had the car a full month yet and have…read morehad to have the car towed 2 times due to it smoking from the exhaust, bad 02 sensor and a flashing check engine light on the dashboard. Financed for $22,000 and i put down $4700. Ive been communicating with Alex from the dealership since these issues occurred during the first few days of purchase. They are telling me to bring it in on 6/16 for repairs; SMH inconveniencing myself and my family. Called the bank to complain, they advised me to wait to see how the repairs go, Calling the Attorney General next to file a "lemon law" complaint. This has been a very bad experience for me.

Mike ans Alex are the best...I love my new nissan juke with only 600 down im driving. I love this…read moreplace. Thank you Bristol auto mall!

They are not very friendly, or particularly helpful. I spoke to Mike after seeing an ad on the…read moreFacebook marketplace and he couldn't have possibly been any less interested in helping me. Basically blew me off. They do not offer any type of financing at all, and they do not have a very big selection of vehicles. Overall I can't recommend AVOIDING this place enough. For the record, I'm in sales in my field, and #2 in sales on the entire east coast within my company, and I can tell you that while this person Mike has the right idea in advertising on the marketplace, but his lack of experience with customer service was so off putting, to the point where it was insulting just to speak with him. I'm sorry I was such a burden to you. I will be purchasing a car elsewhere instead, and hopefully the salesperson there will receive a fat commission check for that.

If I could give this place zero stars I could DO NOT DO BUSINESS WITH THIS PEOPLE said nothing was…read morewrong and not to be nervous it's a good car and kept trying to stop me from looking at it and when I tried to talk to them about everything that's wrong and at least getting the deposit back they said they don't wanna talk anymore now how is that a good business

I am an old man and it is true that one of the most dishonest profession is car sales. I am also…read moreadjunct Business professor. In my research the best thing about a product or service is a company's integrity. I have brought several cars in my lifetime. Chris and PA Auto Direct is the most honest car dealership I have ever dealt with. He sells quality cars and if something goes wrong he will fix it. Dr. WTB.

Purchased a vehicle in March 2015. I went through Rich K. for the entire sale. When purchasing the…read morevehicle, he was helpful and answered a lot of my questions quickly. I had the vehicle shipped to me since I lived 4 hours away, but he assured me absolutely nothing was wrong with the vehicle. Note: I understand a used vehicle won't be absolutely perfect but the one I bought was really low miles for the year and I paid the "excellent condition" price for it When the vehicle arrived, it was missing the front bumper clips (literally had rope tying it on), navi disc, all of the rims had heavy curb rash, windshield had bubbles in the top causing the rain sensor to be inoperable, and the front suspension makes abnormal noises. Rich informed me the navi disc was in the mail with the paperwork and after a few phone calls said he would send the bumper clips. I did get the nav disc along with the paperwork but it didn't work, it never worked, something he just so happened failed to mention along with other things when I asked if anything was wrong with it and if everything worked as it should. Also never got the bumper clips and the warranty covered nothing. I certainly will not be buying from them again, but if you ignore this review, at least have the vehicle you are buying inspected and completely looked over by YOUR trusted mechanic PRIOR to purchase.

Everything about this place was great!!! No 30 some phone…read morecalls emails or text messages, no stress or pressure I don't know why people would go anywhere else for a great low mile car I'm sure all the sales people are great but Raymond was ours and he did a great job A+

Let me warn everyone what they do here: They tell you the…read morecar you're interested in buying is available and once you arrive to your appointment they tell you the car was just sold then they proceed to try and sell you something else. They use deceitful bait-n'-switch tactics. DO NOT WASTE YOUR TIME going to these shysters. They are not accredited with the Better Business Bureau (bbb.org) and they have 60 complaints in the last 3 years, most of which have not been resolved. Their many positive online reviews are fake.

Got a car there this weekend and the car is running smoothly. Everything up top looks good other…read morethan a minor repair that will be needed in the near future. Had one issue when finalizing my purchase, as I stated I didn't want the warranty but he included it in the pricing anyways. They also threw on Gap insurance without notifying me as well. Both were taken offer fairly easily once I was aware of charges. Staff was very friendly and very responsive

So I rating this place 8 months after purchasing a luxury car from them back in August. My car has…read moreso many issue since then. They were responsive and answering any questions during the buying process but when my car started giving me issue 6 month later I heard nothing. I even asked about bringing my car to their mechanic since they would be familiar with the car. Purchased car in August, car has be un drivable since January. The billing lady is this only person I can get a hold of "Beth". Always heard of places that sell you a lemon.... can't believe I was that person. I use my car to take my grandson to school and daughter to work. This is very sad that there are people / dealership that do this to people. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. Go with your gut and read these reviews because they are true. I should of listened to the reviews myself.

Do not even deserve 1 star. Sold me a car and then went out of business. I have not received the…read moretitle to the vehicle and cannot register my car legally. Horrible business practice. I'm filing complaints with the state, not that it will do much. Previous owners should be ashamed of themselves. Pure greed and 0 percent care for customer service is what it comes down to.

This weekend, Bristol Motor Car is having a huge inventory liquidation sale & everything has got to…read morego, if you are looking for a good deal on a good used car, now is the time to make your move, loads of people there to handle the demand

Outstanding Experience at Fellah Auto Group - Highly Recommended!…read more From start to finish, our experience with Fellah Auto Group was nothing short of exceptional. The team went above and beyond to help us find the perfect vehicle that suited both our son's needs and budget. Their professionalism, patience, and genuine care made the entire process smooth and enjoyable. What truly stood out was their transparency and willingness to answer every question thoroughly, making us feel confident and informed every step of the way. The staff was friendly, knowledgeable, and never pushy just focused on ensuring my son was happy with his purchase and excited about his experience! Thanks to Asi Fellah and the entire team, Jr. drove away feeling grateful, amazing and thrilled with his new ride. If you're looking for a dealership that truly values customers and delivers outstanding service, look no further than at Fellah Auto Group. We can't recommend them enough! Steven S. Kurz, Sr. Outstanding Experience at Fellah Auto Group - Highly Recommended! From start to finish, our experience with Fellah Auto Group was nothing short of exceptional. The team went above and beyond to help us find the perfect vehicle that suited both our son's needs and budget. Their professionalism, patience, and genuine care made the entire process smooth and enjoyable. What truly stood out was their transparency and willingness to answer every question thoroughly, making us feel confident and informed every step of the way. The staff was friendly, knowledgeable, and never pushy just focused on ensuring my son was happy with his purchase and excited about his experience! Thanks to Asi Fellah and the entire team, Jr. drove away feeling grateful, amazing and thrilled with his new ride. If you're looking for a dealership that truly values customers and delivers outstanding service, look no further than at Fellah Auto Group. We can't recommend them enough! Steven S. Kurz, Sr.

Had a great experience with Fellah auto. But a car. That was 5 years ago at least and it's still…read morerunning great. No issues just regular maintenance. I extremely pleased with vehicle and the professional demeanor of everyone at Fellah.

Oil change $88 for my Lexus RX. Was able to be seen right away and the whole process took ~40 mins…read more Paying in cash saves you 3.5% transaction fee. They don't do body work; used to.

Came in and got a quick estimate. Staff explained everything and made suggestions. Quick service…read moreand good prices. Staff is friendly.