Cold shoulder from a corporate entity: Some agents from the Houlihan Lawrence chain treat their…read morelocal clients like dirt on their heel. (We sold our home, barn, and 2-acre property in town, which has big Hudson River views, etc., so used the 10516/Cold Spring Office.) We'd avoid Melissa Carlton. This was just our experience---but it was realllly bad. (Another agent ultimately sold it.) Ms. Carlton aggressively sold her services, but once we signed on the dotted line, she couldn't seem to fulfill her most basic duties and promises. She neglected or demeaned us and our property (other agent finally sold the house). She was irresponsible, rude, unethical as per realtors' code, and offered barriers, not skilled professionalism, to us, other agents, and other buyers. We had to take on an agent due to disabled co-owner's hospitalizations and the other co-owner's extensive work travel for a government agency. A family who'd bought from her recommended her. However, w/her office only 1/4 mile away from our home, it just felt like she could not be bothered to make any effort to fix problems when they arose... **She entered our home without calling or knocking WITH HER HUSBAND--while female disabled co-owner was getting dressed! Scary and humiliating. She 'thought' we were gone. (She allowed other unqualified people in without supervising them.) **She or those she was supposed to supervise left multiple doors standing wide open to the forest for us to come home to long after dark and with escaped pets. **She ignored calls in a week when there were multiple offers. **She did not convey messages as her professional duties dictated, to other agents. **She often denigrated our house, which was a high value property with open 4-season views of the Hudson River, consistently saying and putting into the broker sheet that it didn't have "curb appeal" and made mistakes in her company's internal and external publications. Promises to advertise were late/underfulfilled. **Got the square footage totally wrong, making our home appear to be $100 per sq foot more expensive than it was. **Got years built for barn and house wrong (this was historic home and barn) **In these, she either carried on the denigration and/or got numbers completely wrong, to our detriment. We proofread the numbers immediately and she never bothered to get them right **She didn't put up any signage for weeks. The company had decent signs. She told us we would have to wait for new (illegible) ones, and we said no, it's May, pls post. She ignored us. **She didn't get a photographer to our property for weeks, then, only did rainy day photos.We had to supply our own photos of the broad Hudson River view she didn't find important. **The defective For Sale sign with minuscule writing she finally sent over 6 weeks late kept losing its screws and falling down, and she never sent anyone to fix it, so disabled co-owner had to walk painfully to the sign many times and fix, as did the other co-owner. The house sold after 8 months, not by Melissa Carlton. She was loud, sarcastic and deeply unprofessional in her conversations with us. And just for the piece de resistance, everyone we know gets champagne and flowers from them when they get a commission. Not us. Another agent from her firm got buyers, so HL still received a giant commission. We'd say go with Pat O Sullivan of Limited Editions, if you can. He brought in buyers who made an offer. We aren't sure what happened to them....But he is decent, local, courteous. I have no other connection to him except in passing and when he brought in local buyers with a great offer. We'd say go local, rather than someone with a big corporate office. HL is almost a monopoly due to aggressive sales tactics, and that seems in this case to have made some of them careless and take homeowners for granted in this highly sought after town and school district. NOTE: The local agent/agency we'd bought our home from 15 years earlier, had retired. We are sorry to have to report this... it really shouldn't happen here. There are other good folk.

Our family has worked with Houlihan Lawrence for generations. We love how they're not only a…read morelocally-grown business but bring all the connections (if not more) of any national or international franchised agency. This office has an exceptionally top notch group of agents who are not only helpful, knowledgeable and professional, but they're area experts who are actively involved in the community (with a passion that shows). Nobody knows the suburbs better. If you're moving to Westchester or nearby, look nowhere else!

Iris is a great broker. We had asked for her help in listing our house for rent this past summer…read moreand she got it done in the tight period of time we had. She also brought the renter and showed the highest professional standard in representing our home to the renter. Prior to listing the house for rent on the MLS, she gave us many tips on how to best prepare the house and what minor renovations to make. We did 90% of what she said and I believe that helped us in the renting process. - Ronald

My brother and I recently sold a home which we inherited from our mom. At the beginning of the…read moreprocess, I went to Home Advisors to see the best agents available, and Iris Kalt was listed as one of the top 3 in the area. Within one half hour of Home advisors notifying the agents, I received a call from Iris. After speaking with Iris and making an appointment for her to see the home, I researched her past performance in detail. Based on her reviews, it was obvious very quickly that Iris was an outstanding agent. The only concern I had was that iris had sold many homes well in excess of $1 million, and I knew our home would be worth considerably less than that. My concern was if Iris would be able to give our home the level of attention required. After meeting with Iris, this concern was immediately alleviated. She provided many helpful suggestions, including making a relatively minor investment in cosmetic improvements, which she believed would be more than recouped in the final sales price. Iris estimated that there would be 50 to 75 prospective buyers seeing the house within a 2 week period. She also expected we would receive 15 to 20 offers, and that several of these offers would be in excess of the list price. In actuality, approximately 80 prospective buyers saw the house within just over a week, and we received 36 offers. Of these offers, 45% were 5% or more over the listing price, 30% were 10% or more over the listing price, and 16% were 15% or more over the listing price. Despite the lower value of our home compared to others Iris had sold, Iris was very attentive to our needs, and available at any time to answer any questions. She also followed through on everything she told us she would do. In summary, if you want to sell your home for excellent value and in a timely manner, I strongly recommend you contact Iris Kalt.

Jonathan was the best…read more Prior to meeting with Harborview i had the WORST experience at a neighboring realtor who tried to scam me out of my money. Jonathan helped in so many ways. Jonathan was super patient and bent over backwards to make everything happen. I am super happy to have trusted in another company and found Jonathan. I love me place and cant thank them enough!!!!

Harborview Rental Properties will email you when the rent is due. Most properties are in ghetto…read moreneighborhoods and environments and are embarrasingly maintained by a semi professional maintenance crew. The landlords seem to allow subleasing and trespassing on their properties they pick and choose when to answer their phones, they pick and choose what to maintain on the property to keep extra money in their pockets instead of making the lease holder happy. They will only care about the ridiculous rent money and won't take necessary precautions to upgrade their rent locations and homes. The landlord is a young immature guy who only deals with things if he feels they need to be dealt with, having no concern for urgent situations and moving on his own accord to fit description of slum Lord trying to make money off of other people's pockets. Whoopty Doo Go Figure Here We Go Again With Things Like This.

Frank helped me find the perfect place. He was extremely professional, responsive, and helped me…read morework through all the logistics with ease. Couldn't recommend higher. 5 stars

Frank Morris has been a pleasure to work with! Selling our apartment was challenging but Frank was…read morethere every step of the way guiding us to make sure the process was smooth and seamless. He is extremely professional and knowledgeable and working with him was a great experience. We highly recommend him as an agent!

I recently hired Robust Land Surveying for a property boundary survey, and Im very happy with their…read moreprofessionalism and attention to detail. They took the time to perform the groundwork and answer any questions we had. I couldn't be more pleased with the service I received at every step I highly recommend this company.

Very responsive, reasonable and quick. They marked our property line on just one side of the house.read more

This requires a second review TERRIBLE TEVIEW…read more Robin I. told my daughter "good luck, next" when they wanted $800 for an apartment she hadn't signed a lease?!!!! She asked for the lease to dog ? Which I believe is required and customary.??? SCAMMERS SCAMMERS SCAMMERS

Incompetent, unethical, irresponsible, unpleasant…read more We've had multiple issues throughout our handful years living in their building--noise from neighbor, leaking, power outage, construction dust, etc--perhaps not uncommon issues for an old building like. It's not the issues themselves, but how they responded that was frustrating. Each time contacting them for help, we were answered with one of the three: 1. Complete silence: They simply ignored. No response at all. 2. Human shield: They send the building super to apologize on their behalf. Super could help with certain things--e.g. leak--but often it was beyond his power--e.g. construction dust seeping in. But management didn't care. 3. Utter apathy: They literally don't care. Saying things on repeat like... - "I don't know" - "That's not my responsibility." - "That's property manager's job" (when asked to connect me with the PM, they ignored again.) - "I need to go home." - "Move out if you're that unhappy." Look somewhere else. This is not a good place to be.

Fran's Tag sales has FAIR pricing, last day of sale they have big DISCOUNTS on what is left. Make a…read morebundle and get better pricing. There job is to make as much money for their customer, and that does not mean high pricing but it does mean fair pricing and moving the goods out the door and not having high priced stuff left over for half price time, it means fair pricing at the beginning!

I visited one of the sales, and I was very impressed as to how organized the items were! I am…read morevery happy with the experience of dealing with Michael, the owner, who was very attentive!

As first-time homebuyers, working with Roman Trevino was perhaps the best decision we could have…read moremade for this overwhelming process. He is, without a doubt, the most patient, knowledgeable, and detail-oriented realtor I've ever worked with (and just a lovely person to boot). Roman took the time to truly understand what we were looking for and worked tirelessly to ensure that every option aligned with our needs. He made us feel comfortable and confident at every step - always listening, answering questions with care, and offering practical advice when viewing apartments. When we finally found *our* apartment, he was with us every step of the way, helping us assemble an outstanding team of professionals who made the process seamless. He expertly managed the complex coop application, ensuring that we felt completely organized and prepared at each stage. Having him in our corner when we encountered roadblocks or issues, made the overwhelming moments feel far more manageable. We are incredibly grateful for his guidance in helping us find our forever home and for the team he built around us. I wholeheartedly recommend Roman to anyone searching for an apartment or home (and have already done so multiple times). Do yourself a favor--work with Roman!

Working with Laura Merrill was such a pleasure. She helped us get 100% ready with our application…read moredocuments before even beginning our tours so that we could be ready to go when the time came to apply. She was responsive and gave great advice. Highly recommend reaching out to her if you're starting your apartment search!

Unethical and Unprofessional Behavior by a Compass Realty Realtor Allan Styer…read more I contacted Allan Styer to engage his services as a realtor to purchase a condominium. Allan is someone I have known since the mid 1980s and I brought him in with his wife Colleen to sell my father's house in Westchester. That sale went well. I searched some sites for condominiums that were for sale in Westchester, and had settled on a place in White Plains, NY. Allan's wife showed it to me one time on November 4, 2025, and I asked to visit the condo again in the evening when people are home to get an idea of how noisy or quiet it is. The condo was not in good condition, and needed a whole new kitchen, one of the bathrooms needed renovation, and every appliance seemed to need replacing. The windows and sliding glass door also needed replacement. I went for a third visit on Nov. 7, 2025 and had a contractor friend of mine come to estimate what it would cost to renovate the kitchen and to install new flooring. Allan was present for all of the conversation with the contractor. I told Allan, with my wife present, that I wanted to have an inspection done before I finalize the sale because of the condition of all the appliances. Closing was scheduled for December 15, 2025, so there was no rush to get anything done. He said he had someone and would arrange the inspection. I negotiated with the sellers through Allan and we settled on a price, so I sent the deposit (it was to be a cash deal) to my attorney on Nov. 10, 2025. I then went on a vacation Nov. 12 - 24. On day one (Nov. 12), Allan called my wife, panicking that there was another offer on the apartment. We made it abundantly clear that we were not going to panic about another offer, because if the condo was to be ours, it would be ours. At this time, the attorney had a very serious family emergency, but was working from the hospital. I again stated that there were no exigencies in an email to the attorney and Allan. Allan also emailed the attorney Nov. 12, saying that there was a second offer and asked to expedite the signing of the contracts - after he was told by us that we are not going to rush this deal. The attorney replied: "I informed our clients that, particularly with co-ops and condos, this process cannot be rushed. There's too much diligence to be considered in making a decision to purchase an apartment. The gun to the head approach has never gone over well with me in my 35 years of practice. Why should the sellers expect our buyers to go into a purchase blindly when the diligence required hasn't even been completed?" With over a month left until closing, Allan continued to push for everything to get done very quickly. He asked the attorney to push the condo board for documents that he needed to properly assess the property for me. The fact that I was not in a rush, and the attorney told Allan not to rush the signing of the contracts was a recurring theme that Allan constantly ignored. On Nov. 16, 2025, I sent Allan a text inquiring about inspection. Allan answered by saying that "Inspection time was last week...". I told him I didn't understand, and he replied "...when you had your contractor friend come in, that was the time to do an inspection." I told him I didn't want to buy the condo without an inspection and he told me I had to talk to the attorney about that. I told him I didn't think the attorney gives access to properties to perform inspections. We then spoke on the phone and Allan denied that I had requested an inspection. He also wrote in texts/emails that an inspection wasn't on his radar. I had to put my wife on the phone with him to corroborate what I was telling him, that yes we did tell him we wanted an inspection. There was still a month left to go before the closing, and he was trying to discourage me from getting an inspection. He then said that the seller's realtor was pushing back when he requested another visit to the condo. He did not tell the seller's realtor that the purpose of my wanting access to the condo was to do an inspection. He sent me screenshots of his text message conversation with the seller's realtor (SR): * Allan: "We are looking good for tomorrow (NOTE: this is in reference to signing the contract - which he never told me about). They asked that they see the apartment tomorrow around 12-12:30 if that's OK?" (NOTE: We were in Aruba - so there is no way we were going to be in White Plains the next day to see the apartment. This was for the inspection, but Allan never told that to SR.) * SR: "The buyer's for Stewart want to see tomorrow?" * Allan: "Yes" * SR: Can they wait until after the contracts are released - is there a reason or concern that they need to see this - It's concerning to me" * Allan: "No concern on my end. My client is a crime scene detective and is very much a cross your t's and dot your I's kind of guy. Ana (NOTE: my wife) wants the place way too much for me to