I will have to say this review is solely on the communication, as I was not able to receive their…read moreservices. First, she was super responsive and answered all the questions I had prior to booking a time and date for a regular clean. Then, I was expecting her to confirm prior to the day of the clean, if our appointment was still set. She didn't, but I reached out to her to confirm. She set the time for 8 am. The day of, I woke up extra early to put some things away so it's out of their way to clean so that it's ready by 8 am. 8 am came and went and she was still not here. I wasn't too upset about it but it was a little bothersome as I have my 3 yo and 6 mo with me. At 08:11 she informs me her assistant is bringing their 4 yo child. If I didn't have kids I don't know how I would have felt about this, but since I have my 3 yo, I was ok with it since he is friendly and loves to play. (At this point in my head I was like, shouldn't you discuss that with your assistant atleast the day before? It just seemed so unorganized) At 0826 she tells me that the little girl has a "flu" and isn't able to go to daycare, but will be wearing a mask. At this point, I quickly became uncomfortable as I can't afford to have my babies sick as we are also leaving on a trip the next day. I told her that and asked her if that means we are cancelling. She said yes. Later, I then asked if we can reschedule and if she would offer a discount since it was last minute cancellation- let alone the day of and passed the appointment time. She ignored me for hours and said she can't cause she wouldn't offer a discount. I said that's fine, I'm okay with the original price of $225. And I said it was just a courtesy question if it's something she would offer for the inconvenience. THEN she tells me *I* was the one that canceled. When in fact she was or we both agreed upon it. But either way I don't think it's professional to bring a sick child over to someone else's house, who has little kids. But the fact of the matter is, I was still willing to pay the original price even if there wasn't a discount. But instead of rescheduling the clean with me, she continues the conversation that I was the one that canceled. I had to show her the screen shot of our convo to show that she cancelled. But again, how is that helpful or productive? Don't blame your client, when your client is still willing to give you business after everything. Anyway, I'm sure the cleaning is exceptional based on the reviews. And I'm bummed that it was a fail for me.

I needed a move-out cleaning and she was available the same week. Arrived on time and was…read morecourteous. Everything that was left behind in the home was gathered neatly, and garbage was left ready outside the door (she even replaced the bag in the trash can). Pricing was far more competitive than similar cleaners. Very thorough job - oven was spotless, microwave was clean, and even cleaned the bathroom fan. Would hire again for another cleaning!

Definitely recommend Puyallup Family Carpet Cleaning. I get my carpets cleaned twice a year and…read morehave tried several other cleaning services. I can honestly say that this is the best one I've ever tried. They are upfront with their quotes and costs, they call, they show up on time, they're professional and courteous. But holy moley. . . The best part is how clean my carpets came out!! Really excellent job!! I'm so happy!!

The Cleaners Seattle team has done incredible maintenance work for my home and office many times…read moreover the past year. They are great communicators, always on time, always efficient, with a proactive, positive attitude and continually go over and above my expectations. They are pleasant, top notch, expert professionals. I can't imagine finding a better company to hire. I highly recommend this company.

Everyone was responsive and professional. They did a great and thorough job for our move in…read morecleaning. Good quality and value.

This is the carpet cleaning place that my old apartment complexed used. They completed a walk…read morethrough and said everything looked great would most likely only owe them 200 bucks no major issues. We than get a bill saying the carpet needed to be replaced. I called immediately asking why because the pets were not allowed in the carpet and there was not one accident on either carpet. I was told that yea the carpets looked great but the carpet guy said he would not be able to get the smell out that was in one room and we had to replace the other because they had to match. I called three different carpet companies and explained the situation. They all said a smell can easily be cleaned out.

NW Pacific Green Carpet Cleaning did an excellent job on our extensive wall to wall carpeting and a…read morelarge microfiber sectional and arm chair/ottoman. The owner, Jeff, is a pleasure to deal with: prompt response to our initial phone inquiry; showed up on time and finished within the time estimate he gave us; and kept to the cost estimate given. The total cost of the cleaning was very reasonable given the size of the job and compared to a couple of other companies that also use green cleaning. Definitely recommend this company and their services.

I am pretty torn writing this, because I was a regular customer of Tierra Eco Cleaning for nearly 4…read moreyears. Throughout the 4 years, they did a good job, when they came. They are pretty unreliable and even after repeated requests to give me a 2-3 day heads up before they came through the years, they would continue to send me confirmations the evening before an 8am call time. I let it go and continued to use them after so many years because I genuinely liked Rosa and her team, and thought they did a good job 90% of the time. It became super inconvenient since I started to work from home over COVID-19. Rosa became SUPER unresponsive to texts. Before she would at least answer me a couple days after I texted her to schedule, now, after COVID-19, she only responds a month later for an appointment for the next morning. I don't understand how anyone can schedule with her consistently because of these communication issues. I tried addressing it with her multiple times and even said if you just schedule me every month on the same day, that would even work better so I can know when they are coming ahead of time. She responded right away after this last message and said she would look at her schedule the next day and work on the communication issue. She hasn't followed up with her schedule and it has been several months now. So needless to say, she lost a monthly customer. I also referred a few friends to her and embarrassingly, she no showed on them! Not worth the time, stress, or hassle in trying to get her to come.

I can honestly say that this was the best cleaning job I've ever had done, and I've had 7 other…read morecleaners here in the last several years (it is NOT easy to find a quality cleaner, my home/office requires a 'white-glove' clean as i have to keep it spotless for clients- Rosa and her daughters totally delivered and then some). Also Rosa just has a great, comfortable 'vibe', her daughters are adorable and all 3 did an IMPECCABLE job. In fact, they even vacuumed completely under the bed. I did not expect that as its a large bed and no other cleaner has done that (nor did I ask). Rosa says that she enjoys cleaning- I believe this to be true. She obviously takes great pride in her work and is most pleasant to be around. They also did that fancy thing with folding the toilet paper like they do in upscale hotels (it was a nice touch!), not to mention she showed up exactly on time. I'm not a real stickler for that but definitely took notice. Rosa and her girls get my highest possible recommendation. And honestly I'm relieved because I tried 4 other cleaners from this site, 3 of which left much to be desired (i had to finish the cleaning) and the 4th did a very good job but then blew off our second appointment. You would be very hard pressed to find a better housecleaning team than Tierra Eco Cleaning Service, and her price for the level of quality provided simply cannot be beat. Need I say more?

Been using Bob for years, great service and reliability. I know the job is getting done right for a…read morefair price. Happy to support a locally owned family business who cares for its customers.

Excellent communication! My carpet looked brand new after Bob was finished! They were always in…read morecompliance with COVID procedures and professional!

I had a few quotes out for a move out clean and selected this business. Due to a recent change in…read morethe booking system, my invoice reflected an additional charge for oven, inside refrigerator and blind cleaning. Those tasks are included in the move out expenses. This project took all day with one person. She focused her attention to required areas. I spoke to the owner directly and she is passionate about customer satisfaction. She refunded me a portion because of my misunderstanding of my invoice. She will ensure the system properly syncs with future invoices. Overall, quick response on yelp and a follow up call. I recommend Trusted Cleaning Crew for your future cleaning needs.

We recently used Trusted Crew's services to complete a move-out cleaning and would absolutely use…read morethem again. The service was fantastic, prices reasonable, and communication was above and beyond. I would highly recommend their services.

I am extremely disappointed in the service I received yesterday. I paid for a standard clean and…read morepaid extra to have my fridge cleaned. The only thing that was cleaned was my fridge. None of my windows were even touched, my stove was not cleaned, under the beds and couch was not vacuumed or mopped, my shower was not cleaned, the outside of the toilet was left as is, there are still spots on my floor after they mopped, cobwebs on the walls after they dusted. The list goes on. If I knew this is what I would be paying for, I'd just have done the work myself like I typically do. I bought this as a gift for myself to give myself a break from all the cleaning and ended up having to do it all anyway!! I called to let the manager know and she said she will fix it. I will update my review if this happens.

This is my second time hiring a professional cleaning service - and WOW WOW WOW! I'm so impressed…read moreof their professionalism, dedication, customer service and the quality of their work. Most of cleaning services charge by hours. Wellspring charge by square feet, and they won't leave your house until every square foot that you pay for is cleaned (their words, not mine :D) I love how I was able to customize what needed to be cleaned, since my whole house is pretty well maintained most of the time, yet deep-cleaning is so time-consuming and that's why I need professional help, especially for areas where I can't deep clean myself (grout, bathroom tiles...) After a phone consultation with the office manager Linh, I've got an in-home estimate with the lead technician Athena. We walked through the house and I told them what rooms needed to be cleaned, the areas that bother me the most, which are tiles/ grouts. They are good to assure me that they will be cleaned, and wow they delivered the promises. My house was so clean that I forgot to write a review right away, until the mess started to build up again and made me thinking of them :) The day of cleaning, they showed up in uniforms, with equipment- cleaners organized/ labeled so neatly that I only see from Pinterest. The crew began working, and at the end, Athena did a final sign off around the house with me to make sure I was satisfied and all items are checked. After I pointed out a few areas that got neglected, they went back to work until all issues are addressed. They didn't leave my house until 7pm that day, till my house was all clean. I'm truly impressed with their dedication and professionalism. Will be a returned customer for sure :)