Before you sign any papers and admit yourself or your loved one please read this. If it gets to…read morewhere a tenant needs more care for physical or mental reasons, they will go into the nursing part of the facility. Please don't allow for this possibility. The staff there directly lied to us about what they could and couldn't do, citing that it was "illegal" to have an alarm on her bed when it isn't. She has fallen 3 times this week after having surgery for her broken leg. They let our mom sit by herself for so long that she wet herself even though she isn't incontinent. Our questions were met with made up answers and we had to hire someone to sit with her and care for her so we could sleep at night. I'm not a comment poster, but this has been so horrific that I had to try to warn people.

After a careful review of several available residences in the area, selecting Friendship Village…read moreproved to be the very best choice we could have made. Every service delivers more than advertised, and residents' comfort guides every administrative decision. The facility is doing the very best they can under the difficult circumstances of multiple constructions, but the coming year will see many improvements and even better delivery of services. The location, next to Faust park, couldn't be better.

Refused a very ill patient. Nursing home is very dingy looking, but I went to check it out anyhow…read more I don't believe they are interested in helping people because they pick and choose what illnesses a person can have when they come there (non viral). Something suspicious about that to me. Admittedly, they are overburdened by lack of help which is common in this industry, but they are unable to handle the workload even in the administration. I would use great caution.

I was unfamiliar with Live Care Center of Sullivan until my sister, Marylin Stewart, was graciously…read moreadmitted as a guest. My first impression, influenced by a drooping roof over the front porch and a large accumulation of leaves laying at the entrance, was quickly dismissed upon viewing the inside of the facility and meeting the administrative staff. My sister was treated with courtesy, professionalism and a "can do" efficient attitude. The facility, while not new, is very clean, well organized and competently run. Having become familiar with several nursing home/assisted living facilities during the past years I can confidently say that this ranks as the nicest that I have interacted with. The management and staff can be very proud of Live Care Center of Sullivan.

This hospital is the best hospital I've been in. The staff is great they are so nice and…read moresupportive. They treat you so well. I live almost 3 hours away and I wouldn't trade my experience there for anything closer! Montrez Smith

This hospital is a joke. I have been in there and have to sit out in the waiting room for anywhere…read morefrom 8 to 10 hours before I am I have came in there for multiple for high fevers and other my kiddos been in there and they took her and then we sat in for a long time diagnosed her with RSV and sent her home then we took her to another hospital and they sent her to Children's Hospital in St. Louis. What a joke of a hospital in Sullivan I would not take my dog there. Only three stars really seems like everybody is dying Sullivan and goes there to and when a person like me that never goes to the hospital I get and I have to wait get be seen.

I worked there for two years.I quit because of my own personal reasons not because of the nursing…read morefacility. They always treated their employees with respect and their residents with even more respect. Every nurse, aid, and med tech was as good at their job as anywhere else I've ever been. Not only do they physically care for peoples loved ones they also care for them mentally and emotionally. They are not just residents who are going to come and go, each and every one of them are seen as extra grandparents or even mentors. Every person that enters that place is touched by the giving and loving people that work there. I would 100% trust any of my family members there.

I personally have seen better. But my mother wants to be in New Haven so that is where she is. My…read moremain complaint is they have little 19 inch TV's in all the rooms, other than the people who have their own TV and have been there for a long time and have been Grandfathered in) which we all know how small that is and the sound of those are awful also. You would think that if you pay 4000.00 a month they would put in decent size TV's or would let you bring your own. Which they used to and now they have a different rule, you have to use theirs. We have talked to the director and she will not budge. This is not wanting special treatment this is a disability!! My mother wears hearing aids which one of her ears is basically gone anyway, and has macular degeneration and is legally blind in one eye and can't see well out of the other and she just can't see those 17 inch TV's good enough to tell what is going on, and the sound on those makes it so muffled. **** I just checked and according to the ADA Title III the nursing home has to accommodate her because of her vision impairment and hearing impairment which includes but no limited to acquisition or modification of equipment. Which would mean THEY would have to provide her a bigger TV which has a better sound , but she IS NOT ASKING for THEM to provide, she just wants her own bigger flat screen. But she is in excellent health besides those two things. Does everything for herself and the caregivers do not have to wait on her hand and foot like the others. You would think they could allow her this one pleasure in her last years. She is 96. Other than that she likes everything else about the nursing home. Everyone is nice and the food is good. But gosh New Haven Care Center spend some money on some quality things. I know that buying the quantity of TV's. you would buy they would be really cheap. So how about taking care of the older people and allow them some luxury, or allow those in NEED to furnish their own!! ADA TITLE III

The valet really really really needs to wear a uniform. A strange man coming over to you in lay…read moreman's clothes is very scary for a woman dealing with a wheelchair. And I'm supposed to give him my car and car keys because he's supposed to be valet?? How am I supposed to know he's a valet/representative of the building without a uniform?

My Cardiologist is in this building and it's always nice and clean. The location is very easy to…read morefind off of the page extension/141 and parking is plentiful. They also offer free valet .They are very friendly and organized, but be vigilant. The person that checked me out at the end of the visit coughed into her hand and then rested her hand on the outside of her mask and then tried to hand me paperwork with the same hand. I very politely asked her to hand sanitize and re-print the paperwork for me - we can't be too careful! She seemed slightly put out, but oh well. ‍

My mom lived here for a number of years and it was fine until she had a stroke and required more…read morecare. In the year that followed, Mom sustained a broken shoulder, a severe skin tear due to a careless transfer, severe head and facial bruising from falling from her wheelchair. The last four days of my mom's life were especially traumatic due to neglectful hospice "care." My brother and I continually alerted staff to her discomfort and agony as she moaned and writhed in bed. It wasn't until we demanded a different nurse who got Mom comfortable - she died four hours later.

Just amazing! This is the place to recuperate! The staff is attentive and kind. The food is always…read morevery tasty and there's a great selection, too. Very easy to request changes.

I should have know it would be a horrible process from the start I was texted and confirmed a…read moreinterview just to show up and everyone act like the dont know whats going on and I was an unwatned guess thankful I see a familiar face a woman I use to work with and she asked why i was there I told her an interview and she went to get to get someone for me and asked the lady was she doing my interview right in my face this woman said no I'm not doing nothing I should have left then but I didnt so I wait longer and finally someone comes i already did a application just to have to do it all over again there interview wasn't really an Interview she just mention all the horrible things current workers do like sleeping on the clock not ordering meds and keeping cart together told me all those thing woukd get u fired which is obvious to me I was then told I was offered the job they just had to check with their sister company I worked for and waiting on my background check just for me to call back a week later to check and see whats going on and to be told something different that they had been reaching out since the end of May but I just went to my interview last week on June 2nd and like a said that was horrible and unorganized with so much miscommunication that I should have turned around soon as I step foot in the building but if u know nursing u know how it can be sometime I talked to someone today just to be told they haven't started the background check yet because they have been reaching out to me but that's not true I have no calls or text from after June 2nd on top of that she was rude barley me get a word in so thank you Morgan kinda glad it happened all the red flag where there so I told her don't worry I'm fine I will find another place if this is how it is before I don't wanna work there anyways

I am a current employee at McKnight Place Extended Care. I think this is wonderful place to work…read more The owners and management care about their employees and make it a point to show it. The residents here are amazing along with the loved ones that come to visit. All in all, in my opinion, McKnight Place Extended Care is a top-notch organization!!!!

My Dad lived at DGS for not quite three years. Our experience has been a good one. We like how…read moreclean and well maintained the building is. Not smelly. The aids and nursing staff were usually very upbeat and pleasant. Everyone can have a bad day now and then and no place is perfect, but by and far everyone did their job and I never had to go far to find someone if I had a question or if Dad needed something. He liked the food and the activities they offer are awesome. Dad enjoyed the music events they have twice a week. Pathways hospice is superb! Dad was on hospice two different times before he passed and they all went the extra mile for him. They kept me informed at all times. My mom lives next door at Garden Villas and I have nothing but positive things to say about the staff and facilities there, as well. I am glad our elder care attorney recommended Delmar Gardens.

I Drove 3 Hours to The Facility and arrived early To Help Out . The Aides Were Amazing. During My…read moreShift The Night Supervisor Came to be Demanding me to Give A resident a pill now because she had family calling her . Instead of responding to her aggressiveness and rudeness, w/ rudeness in return Instantly stopped what I was doing and did what she asked.(The aide then came to me and said that the resident had told her that she had been asking for a pain pill since 9pm) my shift didn't start officially until 10:30 pm and nobody notified or reported it to me until the aide did . 7 minutes before the supervisor came to me with demands.) A hour 30 minutes passed and this supervisor came back stating that she was sending me home and she talked to administration already. I asked to speak with the Adon, Don & Administration. She told me no and that she wouldnt be calling anyone. I told her I had every right and she couldn't deny me going through the chain of command when I did nothing wrong. I said I Would like to talk to the DOn and finally she said okay we can. We were suppose to count and she stepped away to have a private conversation with the DON to get her to back her up. I was looking for her and listened to their conversation when I Realized what she was doing, she then came and told me after I Sat down that the DON stated she wasn't talking To Me , there was nothing to talk about and she was backing up her supervisor. I asked to talk to the administrator, she told me no again and I explained to her that I drove 3 hours to come help to get treated like dog crap for doing nothing. I found the administrators number . She was rude. She Let me start to explain and then mid sentence stopped me and stated it was 2 so in the morning why was I calling her basically and that's how i felt being 3 hours from home being picked on and no where to go . I explained everything and she literally gave no care in the world. Was only worried about her sleep when i would have to sleep in my car. I Asked her did it not matter that staff was there and witnessed it. She said if the supervisor unassigned me then she would just leave for now because she's not there. She then immediately called to discuss how I called her at 2 in the morning. The supervisor stated again she told me that I couldn't talk to her until the morning and that she told me to call tomorrow but she guess i still decided to call after she had it handled already. DOING A URGENT MATTER THOUGH. She told me she was sending me home because I ignored her. Her exact words. Even though I immediately followed the order given. Her Pride allowed her to be a bully. During A URGENT MATTER. I did count and during so, The supervisor susan then implied that i stole a whole card even though stating the count was correct. All because their in house staff failed their duty to archive the card once it zeroed out and left the count, which could have easily been done because it automatically populates. She called her friend the DON and tried to tell her she didn't want to subtract the card because even though the count was correct, she didnt have the empty card. Thankfully the DON instructed her to subtract it due to the count being correct. I will be calling corporate and filing a complaint on Jeanna , Susan and Becky. Agency shouldn't be treated like garbage just because we're not on their payroll. You couldn't depend on your staff and i left the comfort of my home 3 hours away to assist. I have never been treated so poorly. They are unprofessional, inconsiderate, Rude & Selfish. All about themselves . NO COMPASSION. You have To Lead by example and they don't demonstrate characteristics of a leader. Every building I go to calls me when needed because I'm Dependable, compassionate and a hard worker. I don't Appreciate how I was treated. They also didn't cancel my shift. They're trying to avoid paying me my 4 hours for canceling my shift. I recorded a video of them making me leave after 0300 AM so they couldnt say I left prior. We had to do count she made calls during so. Which would still put me at 7. I'm about to start recording all conversations.