I cannot stress how kind and accommodating the staff was with my new glasses. They were sitting…read morecrooked on my face. I did not purchase the glasses from here yet they were still able to fix them. Took several tries to get them right but she was super patient and accommodating. 10/10!

After getting pissed off with Clarkson, I polled my friends for recommendations, and wound up here…read more The staff and dr. were very attentive and knowledgeable! Lots of fancy machines. They have ordered me trial contacts to really make sure I have a comfortable fit + correct vision, and were emphatic that I can call and get in another fitting appt if these don't work out. They also take my vision insurance (VSP, which isn't that great, but also not the subject of this review).

I have been going to Eye Care Associates since the late 1980's. The staff has changed over the…read moreyears, but the quality of care remains excellent. Recently, Dr LaPointe and Dr Council have treated me, always with kindness and attention to my needs. The Medical Assistants at the Boulevard office make me feel welcome and are very professional. The Reception staff are pleasant and efficient. Without hesitation, I recommend Eye Care Associates.

I have been going to this ophthalmological group for several years. On my first visit Dr. Matthew…read moreCounsel redirected me to a retinal specialist , having noted a problem with my eyes. Since then I have relied on him for my care. He did the surgeries for the corneal implants. In addition, Both offices are well run--no long waits, friendly and helpful staff, pleasant atmosphere.

We've been patients for decades and Dr. Haring is one of the finest folks I know. But since the…read morepractice no longer belongs to him, his spirit of caring community and customer service is being slowly sucked out of the place. I will always come to him for my eye care, but my recent experience buying glasses was very disappointing. I was picking up my $1500 glasses and saw that they are offering a 40% discount on new glasses! I asked to have that applied to my $950 copay and they refused. Why? Because I used my insurance. Does it say that anywhere on the discount flyer? Nope. Not a whisper. It was very disappointing. Not because I didn't get the discount, but because I left there feeling incredibly disrespected and cheated. My hub and I will always see Doc for our eye care but they will never sell either of us another pair of glasses. 3/31/25: The utterly unresponsive response attached to this review actually makes it WORSE. No organization that "strives for 5-star" service acts like this. Now I've been disrespected AND dismissed. Learn from this, John D. If you aren't going to do something about your customers' complaints, don't be dismissive. Just say nothing.

My 3 kids and I have been patients here for several years and my husband recently became a patient…read moreas well. Today, I had a scheduled appt with my 15 year old daughter. We have always declined the optimap pictures, which is a little box you check on the paperwork. It has always said on the form, that if you decline the pictures, you will have your eyes dilated. ( Except during covid, they said it was required, so we all did the pictures at that visit.). The appt after that, we declined them and I asked Dr. Haring if my kids and I needed to do the dilation part of the exam, because the appt had wrapped up and it hadn't happened yet, but he said no, it's not necessary. Ever since, at each appt, we've done the same thing and we have never once been offered to dilate our eyes. I assumed they knew what they were doing and never questioned anything. At today's visit, the office manager tells me they have notes they've been keeping on me that I have refused dilation at every visit, which has absolutely never happened. I've never been to an appointment here without my kids having appointments as well. 18, 15 and 11. They have never been offered to have their eyes dilated either, nor have they ever witnessed me telling any staff member that I refuse having our eyes dilated. She started speaking to me as if I was some problematic patient, when we have been patients for years with no issues. Today they said insurance has changed and it's required to do one or the other, but that I cannot drive if I chose dilation. I was not sure what to do at that point. I didn't mind getting dilated today, I just was not sure about driving arrangements. I was also in complete shock that the office manager told me they have been keeping notes on me refusing dilation, something that I've never even been offered. In fact, was told it was not necessary at my second visit. I tried to figure out what was going on, but she refused to hear me out. The office manager was rude with me, telling me to chose or reschedule for January. Her tone and attitude towards me was completely unwarranted. She could not be bothered to try to remedy the situation. It's the most awful feeling being told you've done something that is completely false and having the office manager so unwilling to even hear what I was saying. She handled the situation so poorly. I chose to leave with my daughter without rescheduling. I prefer to find another office that does not keep false notes about patients and then treat them so terribly when they are surprised to hear that that's what's been happening. Why would they continue to see us, as patients, for so many years, if we refused something they required? Probably because it never happened, I've never refused anything. Why would anyone go to an eye doctor and not want the proper care? I don't even need contacts or glasses. I go to make sure my eyes are healthy. So unbelievably disappointed with how I was treated. Now that I am home, I wish desperately, I would have asked her "what in the world did I do for you to treat me this way?". Essentially calling me, a patient, a liar and not allowing the person she's made all these false notes about to try to figure out what in the world happened. I cannot describe the absolute disheartening feeling this woman left me and my daughter with. This family of 5 will find Eyecare elsewhere.

Worst experience I've ever encountered with Optical medical procedures. It's taken 3 prescriptions…read moreto finally get it right. I use my eyes professionally everyday as a commercial photographer/videographer. My father & great grandfather were both optometrists & sadly this staff & doctor fail extremely on delivering excellent or professional service. Save $ & time & frustration. Seek out a qualified professional. Run! Find an independent doctor. This is a scam along with LensCrafters.

Hands down worst customer/client service I've experienced recently…read more I'm running late to my appointment at 2p. Called at 2.07p, to let them know I'm running late, b/c i desperately need a script so I can order lenses. Woman who answers kindly says 'oh i see you here, yes that's fine come on in' I come in at 2.14p after racing down Brentwood. Guy who booked my appt says 'i'm sorry, but we have a 10 min grace period' Me: "She literally just told me to come in?!?" Front desk guy: "She's new, I'm sorry. That's our policy" So who trained her? You? So effectively you are responsible. This is a dumpster fire of a business. Horrible customer service. A dying industry and with a bit of research (I'll post a follow-up this week), one can see just how much $ is being extracted from 'patients' when the assistant is on auto-pilot b/c the tech does all of the heavy lifting. Buy inexpensive glasses at Zenni Optical. Go to Erker's for a prescription. Do not go to Antoine Eye Car in the Galleria Mall in St. Louis Missouri.

After having very bad annual eye exam experiences with other providers, finding Optical Expressions…read morewas truly a breath of fresh air! My family members recommended this location to me after having their own amazing experiences with Dr. George Dowdy. About a week or two in advance, I was able to easily schedule my own appointment over the phone. Sandra at the front desk is so friendly and helpful! The first-time patient check-in process was simple and straightforward. In no time at all, I was called back for my eye exam. I had Dr. Lacey Brinkman, and she was wonderful. She took the time to make sure I didn't leave with any questions, and we were able to order my new contact prescription with ease. Highly recommend Optical Expressions in Clayton for all of your eye care needs!

My son needed an eye glass adjustment only. With the glasses not purchased their and out of town I…read morecalled. They said come on in. Curbside parking in front of the business. The storefront is attractive. Staff was phenomenal and addressed the issue immediately. I think we talked with the owner too! Highly recommend.

Excellent care and very professional. Dr Luken very nice. She was very thorough. I felt like I had…read morean overall good eye exam.

Excellent. I am very nervous about eyes and was made to feel comfortable. I recommend them.read more

My grandmother comes to this place for her eye care. Most of the staff here is friendly and they…read moredon't typically have you waiting for long periods of time. Her appointment was at 9am and we arrive around 8:30ish and she was seen right away after waiting briefly for 5 minutes. I have been here previously just to get an eye exam but I would only recommend this place if you are someone who suffers from eye problems and need some sort of corrective surgery to help with your vision. It is more so for older people who have had issues with their eyes due to aging. I personally will stick to other places just got to get a normal eye exam but recommend this for anyone who needs expert care and/or surgery. Dr. Galanis is a good doctor and has been in business for quite sometime. As always until next time...

it makes me very sad to write this, because the first visit the staff was great…read more however i came back here with my mother for her post op cataract surgery appt. most of the staff was super kind and friendly, EXCEPT for PENNY at the check in desk. i'm not sure if she was having a bad day or what, but she was very rude to my mother(who simply had a question about billing). she tried to make passive comments to me right in front of her, and completely ignored her. it was very frustrating how she completely lost all professionalism over a simple question. being short staffed doesn't mean you lash out on customers and push their appointments back as a repercussion. a poor lady didn't know to bring her paperwork to the desk, and she was pushed back and had to reschedule. i hope the office helps her reassess her behavior.

I highly recommend this eye center. They were both professional and friendly and work together like…read morea well oiled machine with personality. The intern examined me, was informative and seemed to personally care.

NOTE: I do my homework BEFORE making appointments, whether it be my health, eyes, auto, hotels,…read moreeven restaurants. I lived in ATL almost 20 years until recently locating to this area two years ago, and I just recently completed building my DREAM TEAM of healthcare professionals in the STL area. Well. Koetting made the cut and i have zero regrets. As a first time patient who has not been to the optometrist since i moved here, I was impressed from the time I placed a call to request an appointment until the moment I arrived for my appointment last week. I was greeted promptly and they used state of the art equipment to administer various tests, which were thorough and the technician explained each test in easy to understand terms. Dr Nick was awesome and honest. I had been told i would need surgery for cataracts soon, but he assured me I do not and they are currently working on my new lenses, which he assured me will be a great improvement over what i was using. If you want the best, this is your place. You won't be disappointed.