Can't speak for the rest of the staff but Maria (front office) was not very professional and had…read morepoor customer service skills. I waited 1.5 months to get an appointment and she made me feel like I was an inconvenience due to needing an expired authorization form re issued. I will be looking for another physical therapy business and hope she can work on her approach.

Thanks, Fyzical staff, Patrick and Nick for your respectful attention to my achilles tendon…read moreproblem. After being referred by my podiatrist for PT, the friendly receptionist set up convenient appointments and we got to work on the appropriate strengthening exercises to move me toward greater mobility and balance. The staff is friendly and motivating.

It was a lil hard to reach them (via phone) because sometimes no one answers at all, but I was…read moreable to schedule my appointment and when I came in, I was helped right away.

Terrible customer service. The front desk people don't answer the phones. First day I called them…read moreto talk with someone I called 8 times. Had to go there in person. I called just before I went in to office. Voice recordings to leave message as usual. When I went in there were two people sitting at the window. One was dealing with a patient the other just zoning off into space. Had to go in a second time 10 days later. Same thing. I'm sure the doctor staff is ok but forget talking to anyone one on the phone. Previous Occ. Med that was in there was terrible too. Too expensive to live in Santa Cruz County and it's difficult to get reliable help. Was told that at a Physical Therapy office a couple years ago.

My neighbor had an injury that dragged on and on. They went through some surgeries and had physical…read moretherapy here. Finally getting relief and for the most part a treatment plan that includes diet, driving, occupation, and exercises to modify their life. I am thrilled for them as I have seen what they went through. If youre looking for real changes, this office can help you build a plan. If youre a pill popper, and just looking for drugs, I would say find some place else because from what I have seen, this office really cares and really wants to see you excel in life.

I'd rather not get into my personal complaint. But I have had one surgery and 3 visits for opinion…read more All I got from 2 of the visits were pressure to install a SCS. Basically, an internal TENS device, all because the do not want to EVER prescribe opioids. Even post op, I was only given 10 mg Percoset!! I went back to one of the spine surgeons and got another sales pitch for a spinal cord stimulator. Well, the pain went away permanently with 4 days of Norco. I had FOUR attempts by the docs there (and the "pain clinic" in the same building to get a SCS. One time I was heavily sedated!!! I could go on and on..

I like Choice Home Health for home health care after hospitalization. They have a small satellite…read moreoffice in San Luis Obispo. And this review is specifically for the SLO office. The quality of care is phenomenal. I would absolutely use this company over any of the bigger home health companies ones in the area because it is easy to get lost among the millions of other patients in the bigger companies. But not here. Also, the office staff is warm and easy to communicate with.

They promise the world but no follow through. The RN who 1st came to my home was superb! I…read morerequested her for all visits but never saw her again. The subsequent nurses were inefficient, rushed and rude. The physical therapist was young and inexperienced. I switched companies and very happy now.

My husband was living in home care for almost three months. Excellent PT, OT and bedside care…read more Clean and professional care 24 hrs. We even enjoyed daily activities. We are grateful

Very sweet care and great service. The nurse was very nice…read moreand concerned. Always on time and good with contact.

My family's experience with Hearts and Hands was perfectly fine. The facility was clean and had…read moreabsolutely NO "rest home" smell. I do want to take a minute to acknowledge Camilla who works at the front desk. I called into the facility many times during my relative's stay there, and Camilla was always friendly, professional, and accurate when I needed to be transferred. She is very welcoming in person as well.

They state the highest standard of care and caring, but only thing management truly care about is…read morethe almighty dollar. Take your family anywhere for their safety and your peace of mind.

Pacific Coast Manor took incredible care of someone I know, and I'm truly grateful for everything…read morethey've done. From day one, the staff treated them with kindness, respect, and genuine compassion, which gave our whole family peace of mind. The nursing team was attentive and always on top of things. Anytime we had questions or concerns, they communicated clearly and made us feel heard. What really stood out was how personal the care felt. They took the time to get to know my loved one, not just their medical needs but who they are as a person. The facility itself is clean, organized, and has a very welcoming atmosphere. You can tell the team takes pride in what they do and holds a high standard. I would absolutely recommend Pacific Coast Manor to anyone looking for a place they can trust with their loved one.

Great experience at Pacific Coast Manor. The facility was clean and well maintained, and every…read morestaff member, from the nurses, CNAs, therapists, housekeeping, dietary, and front desk team, was kind, professional, and caring. Everyone worked together to provide excellent care and made the rehabilitation process a positive experience. Thank you to the entire team for your hard work and dedication.

Our caregiver is amazing with our son and he looks forward to her visits. She has been…read morewonderfully communicative at all times and I can see she tries hard to meet all her clients needs so I am happy to work with her when another parent has an emergency - I don't know how she juggles it all but I still always feel like a priority. The staff is also very easy to reach and a pleasure to work with, and they often check up on me if I haven't reached out in a while. It is easy to get extra help, when necessary, and the timesheet process could not be easier. With so many other aspects of my son's OT needs being laborious to traverse and taking up so much of my time with administration, I truly appreciate that this is literally the most hassle-free service with an incalculable benefit to me, my son, and the rest of the family.

6/22/2026 When you miss hours and the caregiver calls in…read moresick. You hard get any help from them. And the company is not willing to use those hours. Calling the office staff they have such a pathetic service. Very unprofessional if you have you older patients with this company in the beginning they will be nice after few months the service get pathetic. They are not even helpful. The doctor tell the patients needs assistance but the pacific homecare service staff sitting in the office will determine that tye patient dont need hours. They will be cutting your care. The type of care is given is only 1/5 service. Very poor care.

My daughter Maggie (22 months) and I attended one of Johanna's classes in the summer of 2019…read more Johanna definitely has her teacher hat on when developing her lessons; creating opportunities for social play, natural conversation, and lots of movement- getting all the kids engaged. The lessons are practical and are easy to incorporate throughout our daily routine. I now feel more confident in supporting my daughter's language growth. Johanna's patience and kind demeanor created a safe space with no judgement, only encouragement. Thank you Johanna!